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Reviews of Omni Los Angeles Hotel at California Plaza

4.5 out of 5
Omni Los Angeles Hotel at California Plaza
251 S Olive St, Los Angeles, CA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1266 out of 1854 reviews" "
Rating 8 - Good. 342 out of 1854 reviews" "
Rating 6 - Okay. 113 out of 1854 reviews" "
Rating 4 - Poor. 65 out of 1854 reviews" "
Rating 2 - Terrible. 68 out of 1854 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay. We'll be back
Stayed 5 nights in Mar 2024

10/10 Excellent

Ricardo

Great stay
Stayed 4 nights in Mar 2024

10/10 Excellent

James

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and my wife love the Omni. It’s always great service there from valet to housekeeping. Plus we love the grand central market is only minutes walking. Definitely 5 stars in every aspect!
Stayed 1 night in Mar 2024

2/10 Terrible

Vanessa K.

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service
Car got broken into on the same street parking, bathroom was nasty tub had someone’s blood still in it, fridge was leaking water, and old dirty cleaning rags left on bathroom floor. I left early.
Stayed 2 nights in Mar 2024
Response from Robbie Nasser, General Manager on Mar 25, 2024
Thank you for bringing this to our attention. We are truly sorry to hear about your stay with us. It sounds like a very frustrating experience, which does not meet our standards of providing our guests with a home away from home. Please rest assure that our team will look into the issues you encountered, and address them accordingly. Since we are not able to patrol the streets, we suggest that our guests park their vehicles on property with us. Again, this is not the typical service we are known for. We hope to have another opportunity in the future to provide you with a more memorable experience.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Mar 2024

10/10 Excellent

Robert, Mountlake Terrace

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for getting to different areas aound LA. The bar was nice, and the staff was great!
Stayed 2 nights in Mar 2024

10/10 Excellent

Ashley

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire staff was amazing especially the doormen!! Thank you for helping make me and my daughters Spring Break one for the books!!
Stayed 3 nights in Mar 2024

10/10 Excellent

fatima

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Ashleigh

Stayed 2 nights in Mar 2024

10/10 Excellent

Shakeyta

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent Staff and service
Stayed 3 nights in Mar 2024

10/10 Excellent

Lori

Traveled with group
The Cafe left a lot to be desired. Very poor service it food was good. At breakfast we had to go get coffee pot and serve ourselves after waiting 15 mins - asked for water 3 x over 45 minutes and left with never getting it.
Stayed 3 nights in Mar 2024

10/10 Excellent

Juan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hotel will be staying on Omni hotels where ever I go keep up the good service
Stayed 2 nights in Mar 2024

10/10 Excellent

Gianni

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel and room were beautiful. I didn’t like however that there was no fan in the restroom, nothing terrible. You have to park your vehicle at the parking garage next door and elevator is connected to the hotel. Paid $45 for each day. Valet is available with hotel for $55 I believe. Restaurant was gorgeous but we were told outside seating has been closed for a few weeks which was a bummer since we had great weather during our stay. Food was delicious and had live pianist singing for entertainment. Food was pricey but I’d say worth it. Shrimp Ceviche was $20 but came with a lot of full shrimp. Highly recommend the banana pudding crème brûlée. Every employee we spoke too was very nice and helpful. I’d definitely stay there again.
Stayed 2 nights in Mar 2024

10/10 Excellent

Anisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My girls and I came to LA and the Omni was very welcoming and convenient location! Staff was very attentive and the room was clean! I would stay at the Omni again
Stayed 2 nights in Mar 2024

6/10 Okay

Alexandra

Business traveler
Liked: Staff & service, amenities
Disliked: Cleanliness
Close to Grand Central market which is a plus. Saff were friendly. Bathroom was filthy. Bathtub had not been cleaned as evidenced by hair and dirt in the tub. Water also drained slow from the bathroom so you will take a shower in a puddle of water.
Stayed 2 nights in Mar 2024

10/10 Excellent

shedrick

Liked: Cleanliness, staff & service, property conditions & facilities
Perfection! Staff was friendly and helpful. Rooms cleaned daily and service was on point!
Stayed 3 nights in Mar 2024

10/10 Excellent

Jennie

Liked: Cleanliness, staff & service, property conditions & facilities
This place is perfect except it’s in downtown LA and everything that comes with downtown LA.
Stayed 1 night in Mar 2024

8/10 Good

Lauren

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Great service of staff but definitely an older hotel that needs to be upgraded
Stayed 2 nights in Mar 2024

10/10 Excellent

Tara

Traveled with family
Liked: Amenities
Great place!
Stayed 5 nights in Mar 2024

10/10 Excellent

Rodney

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice Hotel. Staff were friendly and helpful.
Stayed 3 nights in Mar 2024
Response from Robbie Nasser, General Manager on Mar 12, 2024
Thank you for your acknowledgment of all the hard work and commitment by our associates! We all look forward to serving you again soon.

10/10 Excellent

Namrita

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and hospitable staff. Close to crypto arena and restaurants. Would highly recommend.
Stayed 4 nights in Mar 2024
Response from Robbie Nasser, General Manager on Mar 12, 2024
We are pleased to hear you enjoyed your visit with us, and that we could provide you a home away from home. We hope to welcome you back soon.

10/10 Excellent

Andrea

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customers service
Stayed 2 nights in Mar 2024

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In all of my families travel this would rank in the top 5. This hotel is just incredible from the first step into the hotel to the last. Would highly recommend. It’s totally worth the money.
Stayed 2 nights in Mar 2024
Response from Robbie Nasser, General Manager on Mar 12, 2024
Thank you for an exceptional review! We are thrilled you had such a fabulous stay. We look forward to serving you again soon.

10/10 Excellent

Gregory

Traveled with partner
Liked: Property conditions & facilities
Rooms were nice and the staff were attentive and helpful. Love having a robe! Only recommendation would be to have a better, stronger coffee for the rooms.
Stayed 2 nights in Mar 2024

10/10 Excellent

Desiree Elaina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is so friendly and helpful.
Stayed 2 nights in Mar 2024
Response from Robbie Nasser, General Manager on Mar 12, 2024
We sincerely appreciate your recognition of the dedication and effort put in by our team members. Your kind words will be shared with them. We look forward to the opportunity to serve you again in the future.

10/10 Excellent

valeria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

6/10 Okay

Judith Van

Liked: Staff & service, amenities
Disliked: Cleanliness
Great location but there were cockroaches in my bathroom. I told the front desk but no one offered for me to change rooms or even called me back
Stayed 2 nights in Mar 2024

10/10 Excellent

Delian, los Angeles

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice at the lobby
Stayed 1 night in Mar 2024

10/10 Excellent

Esteban Guadalupe

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Aside form parking. Place and staff are great.
Stayed 3 nights in Mar 2024
Response from Robbie Nasser, General Manager on Mar 7, 2024
Thank you for staying with us, and for recognizing all the hard work by our team! We look forward to serving you again soon.

10/10 Excellent

Brianna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t like the area the city is so complicated but if you know your way it’s a good hotel to stay at. Views are nice
Stayed 2 nights in Mar 2024

10/10 Excellent

Bianca

Traveled with family
As always excellent service! This was our second time at this hotel
Stayed 1 night in Mar 2024
Response from Sincerely, Robbie Nasser, General Manager on Mar 4, 2024
We appreciate your loyalty to us! We take pride in our service to our guests, so we are grateful to hear we are doing an excellent job. Thank you again, and we look forward to serving you soon!

10/10 Excellent

jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Mark

Liked: Cleanliness
Stayed 2 nights in Feb 2024

6/10 Okay

Eugene

Business traveler
Liked: Staff & service
The hotels used differs in the common areas. I became sick. Also the staff was kind but the property and room is dated and carpets need to be replaced.
Stayed 3 nights in Feb 2024

6/10 Okay

Nicole

Liked: Staff & service
We enjoyed staying in Omni hotel.
Stayed 3 nights in Jan 2024
Response from Robbie Nasser, General Manager on Feb 27, 2024
Thank you! We appreciate knowing we could provide you with a memorable stay. We look forward to serving you again soon.

10/10 Excellent

Tsun-Liang, Plano

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is clean and staffs are nice.
Stayed 2 nights in Feb 2024

10/10 Excellent

eve

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Oscar the driver is an amazing person! Treated us with care and kindness.
Stayed 2 nights in Feb 2024
Response from Robbie Nasser, General Manager on Feb 20, 2024
Thank you for your recognition of all the hard work by Oscar! He is a great asset to our hotel, and we are pleased to hear he helped to make your stay a memorable one. We look forward to welcoming you back soon.

8/10 Good

Naushad, Tempe

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
settings - Decoratives
Stayed 4 nights in Feb 2024

6/10 Okay

Deirdre

Traveled with partner
My husband and I stay at the property for three days. And on the last night! Human waste came up through the plumbing in the bath tub! We were truly disgusted and disappointed! The staff attempted to correct the issue unfortunately I can’t unsee what I saw.
Stayed 3 nights in Feb 2024
Response from Robbie Nasser, General Manager on Feb 20, 2024
We are truly sorry for the back up in your bathtub. Please rest assured that it is not human waste. Those are separate drain pipes. Our Engineering team has taken a look to ensure that the pipes are cleared. We hope the rest of your stay was a more memorable experience.

10/10 Excellent

Korey

Stayed 3 nights in Feb 2024

10/10 Excellent

God

Business traveler
It was very elegant and safe.
Stayed 2 nights in Feb 2024

6/10 Okay

sean

Stayed 2 nights in Feb 2024

10/10 Excellent

Carlton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the property
Stayed 2 nights in Feb 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Gregory

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, the staff was clearly old-school and attended to us with class and professionalism. Location is right near all the cool museums. Bar was nice, restaurant needed fresh ideas.
Stayed 3 nights in Dec 2023
Response from Robbie Nasser, General Manager on Feb 13, 2024
Our associates definitely pride themselves on their hard work and commitment to serving our guests. We appreciate your recognition, and look forward to the opportunity to welcome you back again soon.

8/10 Good

Robert

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Parking fee is much too high for hotel guests
Stayed 2 nights in Feb 2024

10/10 Excellent

Dana

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super welcoming, accommodating staff from the moment we arrived ! Extremely clean property and close to EVERYTHING in LA and the surrounding areas! Highly recommend !!!
Stayed 1 night in Feb 2024
Response from Robbie Nasser, General Manager on Feb 12, 2024
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience with us. Your patronage of Omni Hotels is valued, and we would welcome the opportunity to serve you in the future.

4/10 Poor

Thom

Traveled with partner
Liked: Property conditions & facilities
Disliked: Amenities
It was unique that we had a 65 dollar overnight parking and $100 “destination fee which netted us TWO COUNT EM TWO BOTTLES OF WATER!!! Expedia should have disclosed!!!!
Stayed 1 night in Feb 2024
Response from Robbie Nasser, General Manager on Feb 12, 2024
Thank you for sharing your feedback with us! We sincerely apologize if the information was not clearly provided. Upon check out on Expedia, there is a Destination Fee listed before completing the booking. On our website, there is also details about what the parking rate is as well as the benefits included in the Destination Fee. Please know that we will look further to ensure that all information is provided clearly before someone finalizes their booking. Thank you.

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel. Restaurants are just average.
Stayed 3 nights in Feb 2024

10/10 Excellent

Jungsik

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property in LA downtown. It’s unfortunate that LA in general has serious safety issue.
Stayed 2 nights in Feb 2024