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Reviews of One&Only The Palm

5 out of 5
One&Only The Palm
Palm Island, The West Crescent, PO Box 114843, Dubai

Reviews

10

Exceptional

Rating 10 - Excellent. 131 out of 142 reviews" "
Rating 8 - Good. 10 out of 142 reviews" "
Rating 6 - Okay. 0 out of 142 reviews" "
Rating 4 - Poor. 1 out of 142 reviews" "
Rating 2 - Terrible. 0 out of 142 reviews" "

10/10

Cleanliness

9.8/10

Staff & service

10/10

Amenities

10/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

4/10 Poor

Simon

Traveled with partner
Liked: Property conditions & facilities
Disliked: Staff & service
Terribly loud with music from across the palm until 2am or 3am for the 3 nights of 5 night stay. Breakfast service is slow and poor based on previous stays
Stayed 5 nights in Feb 2024

10/10 Excellent

Raffi

Traveled with partner
Liked: Staff & service, property conditions & facilities
Always a great time
Stayed 3 nights in Feb 2024
Response from Management Team, One&Only The Palm on Feb 28, 2024
Dear Mr. Raffi, It was a pleasure welcoming you to One&Only The Palm.Thank you very much for taking the time to share your positive rating in regard to your recent experience with us. We sincerely look forward to welcoming you back in the not-too-distant future.Kind regards, Management Team One&Only The Palm

10/10 Excellent

Xhiliola

Stayed 4 nights in Sep 2023

10/10 Excellent

FIKRA

Liked: Cleanliness
Stayed 4 nights in Sep 2023

10/10 Excellent

Tanseela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing!!! I will definitely be staying at this resort again, this has won my heart!! Pleasant staff, incredible views, great room - just wow!
Stayed 1 night in Aug 2023
Response from Management Team One&Only The Palm on Sep 1, 2023
Dear Tanseela, Thank you very much for taking the time to share your recent experience at One&Only The Palm and we sincerely look forward to welcoming you back in the not-too-distant future.

10/10 Excellent

FIKRA

Liked: Cleanliness, staff & service, property conditions & facilities
The most wonderful hotel in Dubai 🙏Everything is so beautiful,elegant and classy,Love the ambiance,the room,the amenities,spa.. Thank you to all the people working there,making possible that our memories at the hotel are forever!
Stayed 5 nights in May 2023
Response from Management Team One&Only The Palm, Dubai on Jun 23, 2023
Dear Ms. Fikra, It was a pleasure welcoming you to One&Only The Palm.Thank you very much for taking the time to share your positive rating in regard to your recent experience with us. We sincerely look forward to welcoming you back in the not-too-distant future.

10/10 Excellent

FIKRA

Liked: Cleanliness, staff & service, property conditions & facilities
One of the most beautiful hotels in the world! Thank you for the hospitality,kindness,excellent service,wonderful amenities,cleanliness ! Words can not express my gratitude to all the staff,from doorman,drivers,cleaning staff ,reception,room service ,spa and all wonderful people working in this paradise! My stay was filled with happinesses! The hotel is beautiful, elegant and cozy! The music from the morning till late night around the hotel makes you feel that holiday will never end :) Special thank you to my host Noushad who made possible the impossible!!!!!! For who understand the concept of perfection,this is the place to be! Happy to return back very soon there!
Stayed 3 nights in Jun 2023
Response from Management Team One&Only The Palm on Jun 23, 2023
Dear Ms. Fikra, It was a pleasure welcoming you to One&Only The Palm.Thank you very much for taking the time to share your positive rating and wonderful words in regard to your recent experience with us highlighting the quality fo service and facilities. Rest assured your feedback is shared with the concerned departments. We sincerely look forward to welcoming you back in the not-too-distant future.

10/10 Excellent

Richard, LAS VEGAS

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am fortunate to have travel the world but The staff and management team this property are the best I have ever seen. Truly exceptional
Stayed 4 nights in Mar 2023
Response from Management Team One&Only The Palm on Mar 28, 2023
Dear Mr. Richard, Thank you very much for taking the time to share your positive rating in regards to your recent experience at One&Only The Palm. We sincerely look forward to welcoming you back in a not too distant future.

10/10 Excellent

Sasha

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

NJIDEKA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of the best hotels i have stayed at. The service is impeccable and staff extremely courteous. I highly recommend the One and Only Palm Dubai and will be back shortly
Stayed 2 nights in Jul 2022
Response from Management Team on Aug 4, 2022
Dear Njideka Thank you very much for taking the time to share your recent experience at One&Only The Palm and we sincerely look forward to welcoming you back in the not-too-distant future. Kind regards Management Team One&Only The Palm, Dubai

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2022
Response from Management Team on May 21, 2022
Dear Guest, Thank you very much for taking the time to share your recent experience at One&Only The Palm and we sincerely look forward to welcoming you back in the not too distant future. Kind regards, Management Team One&Only The Palm, Dubai

10/10 Excellent

Saif

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding
One of the best in the area.. clean, luxury, quiet, amazing food I didnt like the beach and the sea there
Stayed 2 nights in Aug 2021
Response from Management Team on Sep 4, 2021
Dear Saif, Thank you very much for taking the time to share your positive rating and comments in regards to your recent experience at One&Only The Palm. We sincerely look forward to welcoming you back in the not too distant future. Kind regards, Management Team One&Only The Palm, Dubai

10/10 Excellent

Majed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2021

10/10 Excellent

Verified traveler

Stayed 5 nights in Dec 2020
Response from Management Team on Dec 17, 2020
Dear Guest, Thank you very much for taking the time to share your positive rating in regards to your recent experience at One&Only The Palm. We sincerely look forward to welcoming you back in a not too distant future. Kind regards, Management Team One&Only The Palm, Dubai

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and beautiful resort, with a really private, luxury feel. Given current circumstances, felt really safe and staff were taking social distancing measures seriously.
Stayed 9 nights in Sep 2020
Response from Management Team on Sep 27, 2020
Dear Guest, Thank you very much for taking the time to share your recent experience at One&Only The Palm. Whilst we take good note of your feedback, we sincerely look forward to welcoming you back in a not too distant future. Kind regards, Management Team One&Only The Palm, Dubai

10/10 Excellent

Abdalla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2020
Response from Management Team on Sep 27, 2020
Dear Mr. Abdalla, Thank you very much for taking the time to share your positive ranking in regards your recent stay at One&Only The Palm and we sincerely look forward to welcoming you back in a not too distant future. Kind regards, Management Team One&Only The Palm, Dubai

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel, I've checkin for this booking. Great Service!!!
Stayed 1 night in Jul 2020
Response from Management Team on Jul 23, 2020
Dear Ms. Valerie, Thank you very much for taking the time to share your recent positive experience at One&Only The Palm. Whilst we take good note of your feedback, we sincerely look forward to welcoming you back in a not too distant future. Kind regards, Management Team One&Only The Palm, Dubai

10/10 Excellent

saeed

Stayed 1 night in Jun 2020
Response from Management Team on Jul 23, 2020
Dear Mr. Saeed, Thank you very much for taking the time to share your recent experience at One&Only The Palm and we sincerely look forward to welcoming you back in a not too distant future. Kind regards, Management Team One&Only The Palm, Dubai

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2020
Response from Management Team on Apr 17, 2020
Dear Ms. Sandra, We would like to thank you for sharing such positive rating in regards to your recent experience at One&Only The Palm. We sincerely look forward to welcoming you back with us soon. Kind Regards, Management Team One&Only The Palm, Dubai

10/10 Excellent

Verified traveler

Stayed 2 nights in Feb 2020
Response from Management Team on Apr 17, 2020
Dear Valued Guest, We would like to thank you for sharing such positive rating in regards to your recent experience at One&Only The Palm. We sincerely look forward to welcoming you back with us soon. Kind Regards, Management Team One&Only The Palm, Dubai

10/10 Excellent

Verified traveler

Stayed 3 nights in Feb 2020
Response from Management Team on Apr 17, 2020
Dear Valued Guest, We would like to thank you for sharing such positive rating in regards to your recent experience at One&Only The Palm. We sincerely look forward to welcoming you back with us soon. Kind Regards, Management Team One&Only The Palm, Dubai

10/10 Excellent

Ross, Leeds, West Yorkshire

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Both myself and my fiancée got married at the Only & Only The Palm on 8th October 2019 and I can't say how impressed and delighted we were with everything that all the staff did at the hotel! Victoria our wedding planner was fantastic with nothing being a problem or issue to deal with! Our Butler Ian also went the extra mile every time we wanted a reservation made. I would recommend this hotel to everyone and would honestly say it's the best hotel in Dubai by far.
Stayed 10 nights in Oct 2019
Response from Management Team on Dec 6, 2019
Dear Mr. Ross, It was a pleasure to have you with us at One&Only The Palm. Thank you very much for sharing this positive feedback. We are delighted to read that you enjoyed your stay with us and had a beautiful wedding at the resort. Thank you for highlighting the genuine hospitality and services of our passionate team, with special note to Victoria. We shall ensure your kind recognition will be shared with her. Once again, thank you very much for your valuable comments and we hope to welcome you back with us in a not too distant future. Kind Regards, Management Team One&Only The Palm, Dubai

10/10 Excellent

Sonya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fab vaca
Beautiful . Property . Excellent Stay .
Stayed 2 nights in Nov 2019
Response from Management Team on Nov 30, 2019
Dear Ms. Sonya, Thank you very much for taking the time to share your recent experience at One&Only The Palm. Whilst we take good note of your feedback, we sincerely look forward to welcoming you back in a not too distant future. Kind regards, Management Team One&Only The Palm, Dubai

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from Management Team on Nov 12, 2019
Dear Guest, Thank you very much for taking the time to share your positive feedback in regards to you recent stay at One&Only The Palm. We sincerely look forward to welcoming you back in a not too distant future. Kind regards, Management Team One&Only The Palm, Dubai

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel I’ve stayed in . Service and food was excellent. . 101 lounge on the pier serves superb seafood . Will definitely visit again
Stayed 7 nights in Oct 2019
Response from Management Team on Oct 23, 2019
Dear Guest, Thank you very much for taking the time to share your recent experience at One&Only The Palm and we sincerely look forward to welcoming you back in a not too distant future. Kind regards, Management Team One&Only The Palm, Dubai

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
just an amazing above any other hotel experience, if you are looking to be pamper, taken care of and have an amazing food and relaxation on an exquisite property and you dont care about budgets this is the hotel for you, ARTEM the concierge was available to us trhu wahts up at all times, he arranged dinners, nightclubs, transfers, tours, and everything we needed, the rooms are inmaculate and clean, restaurants and pools amazing, we normally stay at the ritz or W or four seasons but this is just another level of service. 1000% recomend this hotel
Stayed 6 nights in Aug 2019
Response from One&Only The Palm on Sep 8, 2019
Dear Guest, Thank you very much for taking the time to share your recent experience at One&Only The Palm. We are delighted to read that you had an exceptional stay with us an enjoyed the resort's facilities and atmosphere. Thank you for your kind words in regards to the services provided by our team members, in particular addressed to our Head Concierge Artem. He was delighted to create an unforgettable stay for you. Thank you once again and we sincerely look forward to welcoming you back in a not too distant future. Kind regards, Management Team One&Only The Palm, Dubai

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely amazing hotel and staff, definitely one of the very best hotels in the world
Stayed 9 nights in Jul 2019
Response from One&Only The Palm on Aug 16, 2019
Dear Guest, Thank you very much for taking the time to share your recent experience at One&Only The Palm. Whilst we take good note of your feedback, we sincerely look forward to welcoming you back in a not too distant future. Kind regards, Management Team One&Only The Palm, Dubai

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect. Personalized special service
Stayed 1 night in Jul 2019
Response from One&Only The Palm on Aug 16, 2019
Dear Guest, Thank you very much for taking the time to share your recent experience at One&Only The Palm. Whilst we take good note of your feedback, we sincerely look forward to welcoming you back in a not too distant future. Kind regards, Management Team One&Only The Palm, Dubai

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hospitality and facility. Spacious and comfortable rooms.
Stayed 2 nights in Jul 2019
Response from Management Team on Jul 29, 2019
Dear Guest, Thank you very much for taking the time to share your recent experience at One&Only The Palm. Whilst we take good note of your feedback, we sincerely look forward to welcoming you back in a not too distant future. Kind regards, Management Team One&Only The Palm, Dubai

10/10 Excellent

Aftab

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service out of this world.
The service from entering the doors to leaving the resort was second to none. I have never been made to feel so special in my life. It’s like living a dream staying in the mansions at this property.
Stayed 1 night in Jun 2019
Response from Management Team on Jun 25, 2019
Dear Guest, Thank you very much for taking the time to share your recent experience at One&Only The Palm. Whilst we take good note of your feedback, we sincerely look forward to welcoming you back in a not too distant future. Kind regards, Management Team One&Only The Palm, Dubai

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The most beautiful hotel I have ever had the pleasure of staying at. Every fine detail had been taken into consideration to give absolute luxury.
Stayed 7 nights in Jun 2019
Response from Management Team on Jun 25, 2019
Dear Guest, Thank you very much for taking the time to share your recent experience at One&Only The Palm. Whilst we take good note of your feedback, we sincerely look forward to welcoming you back in a not too distant future. Kind regards, Management Team One&Only The Palm, Dubai

10/10 Excellent

W8ster

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Remote despite a stone throw from one of the busiest city in the world. Great property, exclusive with professional staff that understands service. Great for visitors or staycation
Stayed 1 night in Dec 2018
Response from Management Team on Dec 18, 2018
Thank you for taking the time to share your feedback with us. We are pleased to hear that you were very happy with the facilities of the resort and service provided by our dedicated team. We look forward to welcoming you back.

10/10 Excellent

lynne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t stay anywhere else!
Stayed 3 nights in Nov 2018
Response from Management Team on Nov 11, 2018
Dear Lynne, Thank you very much for taking the time to give us your feedback. We're delighted to read that you were pleased with the service provided by our dedicated team members during your stay. We look forward to welcoming you back. Management Team

10/10 Excellent

Chris, Ottawa, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel. The staff, service and facilities are wonderful and in a class by themselves. Beautiful day beds to lounge on by the pool and lots of tranquil beach. The restaurants, spa and pools side perks are excellent as well. We have stayed at a lot of nice hotels and this is one of the best for sure. They deserve their top rating and are want to impress.
Stayed 4 nights in Oct 2018
Response from Management Team on Oct 21, 2018
Thank you so much for sharing your experience, and indeed delighted to read that you were pleased with our facilities and service provided by our team of dedicated members. We value your feedback which are shared with all.

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018
Response from Management Team on Aug 6, 2018
Thank you so much for sharing your experience, and indeed delighted to read that you were pleased with our facilities and service provided by our team of dedicated members. We value your feedback which are shared with all. Management Team

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2018
Response from Management Team on Aug 6, 2018
Thank you so much for sharing your experience, and indeed delighted to read that you were pleased with our facilities and service provided by our team of dedicated members. We value your feedback which are shared with all. Management Team

10/10 Excellent

akhtar, prtland oregon usa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgous hotel. Exceptinal service. We loved it
Exceptinsl customer service. We got Royal treatment for three day stay. Russel the personsl butler eas great. He went out of his way to make our stay perfect. All other staff was very nice as well. We will be going back to this hotel next year. Regards Akhtar Chishti
Stayed 3 nights in Jun 2018
Response from Management Team on Jul 19, 2018
Dear Mr. Chishti, It was our pleasure to have you with us at One&Only The Palm. We are delighted to read that you had a perfect stay in our beautiful beachfront resort and appreciated the selection of restaurants and the services provided by our dedicated and passionate staff members. Thank you for your feedback and we look forward to welcoming you back in a not too distant future. Kind Regards, Management Team One&Only The Palm, Dubai

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simply fantastic
From the mn you arrive to the very last second, everything has been designed for you to have the best experience.
Stayed 5 nights in Mar 2018

10/10 Excellent

Ruth, Ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel, perfect location, fantastic staff
I have stayed at One & Only The Palm twice now, and it was wonderful both times. I travel quite a bit and this is the nicest hotel I have ever stayed in. The staff are very attentive but never intrusive, always thoughtful. The facilities are beautiful, lots of extra touches that make it special. When we arrived, it was early morning, so the guest relations manager, Francesco, had our luggage brought to the spa changing room, allowing us to change in comfort and head to the pool where our host, Shibin, came to get us later on once our room was ready. All of the staff were great. Sameem who works at the pool and the beach was especially helpful. The breakfast was amazing, our favourite meal of the day. I can't really think of anything negative to say about this place. Alcohol is a bit expensive, but that's to be expected in the UAE resorts. Overall a high quality hotel, I definitely plan to return.
Stayed 5 nights in Mar 2018
Response from Management Team, One&Only The Palm on Mar 30, 2018
Dear Mrs. Ruth, It was a pleasure to welcome you back at One&Only The Palm. We are delighted that you enjoyed once more the facilities and services at the resort. Thank you for highlighting the genuine hospitality of our dedicated team members and we shall ensure that your kind recognition is shared with them. We sincerely value your feedback and we hope to welcome you back one more time in the near future for your third stay with us. Kind Regards Management Team One&Only The Palm, Dubai

10/10 Excellent

Del, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It makes sense why this hotel has a 4.9/5 rating.
Everything from our check-in, to our stay, to our check-out was most accommodated. They really went the extra mile to ensure every guest is most comfortable and that they are attended. Highly recommend it for anyone who would want a relaxing, private time.
Stayed 2 nights in Jan 2018
Response from Management Team, One&Only The Palm on Feb 28, 2018
Dear Mr. Del, It was a pleasure to welcome you at One&Only The Palm. We are delighted that you enjoyed the facilities and services at the resort. We are grateful to note your kind words regarding the warm care of each member of our team. We sincerely value your feedback and we hope to welcome you back in a not too distant future. Kind Regards Management Team One&Only The Palm, Dubai

8/10 Good

SHERRILL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dubai 2017
The hotel is lovely, just a bit out of the way.
Stayed 6 nights in Oct 2017
Response from One and Only The Palm on Oct 29, 2017
Dear Mrs. Sherill, we would like to thank you for sharing your feedback in regards to your recent experience at One&Only The Palm. We are glad to read you have appreciated your stay with us. We value your comments and suggestions which are shared with all and look forward to your return visit in a not too distant future. Kind Regards, Management Team, One&Only The Palm, Dubai

8/10 Good

Paula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Beautiful property with very attentive staff. Our room was nice and comfortable and the pool is quite lovely. On the downside, we were very unimpressed by the food at Stay and wished they served food by the pool (you can however, eat on this outside area close by, so it's not a big deal).
Stayed 1 night in Sep 2017
Response from One and Only The Palm on Oct 29, 2017
Dear Mrs. Paula, we would like to thank you for sharing your feedback in regards to your recent experience at One&Only The Palm. We are glad to read you have appreciated the general look and feel of the resort, your room, our Grand Pool and the services provided by our dedicated staff members. We value your comments and suggestions which are shared with all and look forward to your return visit in a not too distant future. Kind Regards, Management Team, One&Only The Palm, Dubai

10/10 Excellent

Lida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was legendary
it was amazing and will defiantly come Babi
Stayed 1 night in Aug 2017
Response from One and Only The Palm on Aug 31, 2017
Dear Guest, Thank you so much for sharing your recent experience at One&Only The Palm, and indeed delighted to read that you enjoyed your stay with us. We value your comments which are shared with all and look forward to your return visit in a not too distant future. Kind Regards Management Team One&Only The Palm, Dubai

10/10 Excellent

Wisam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 1 night in Jun 2017
Response from One and Only The Palm on Jul 30, 2017
Dear Mr. Wisam, We would like to thank you for sharing your recent experience at One&Only The Palm with such positive rating and comment. We look forward to your return visit in a not too distant future. Kind Regards Management Team One&Only The Palm, Dubai

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay. Excellent services
Stayed 2 nights in Jun 2017
Response from One and Only The Palm on Jun 20, 2017
Dear Guest, We would like to thank you for sharing your feedback in regards to One&Only The Palm. We are glad to read you have enjoyed your stay and the services provided by our dedicated staff members. We value your comments which are shared with all and look forward to your return visit in a not too distant future. Kind Regards, Management Team, One&Only The Palm, Dubai

8/10 Good

Ayaz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wedding anniversary stay!!
It was exceptional except we had a very bad dinner the first day at 101 restaurant which gave us very bad stomach cramps and made our second day stay go to waste totally!! The service, the room and the food was very very good!!
Response from One and Only The Palm on Apr 9, 2017
Dear Mr. Ayaz, Thank you so much for sharing your experience related to your stay with us. We indeed apologize for the unpleasant experience at 101. We hope that you will give us the opportunity of welcoming you back to demonstrate our ability to deliver service and facilities to your expectations and to amend your latest views. We look forward to such in the not too distant future. Kind Regards Management Team One&Only The Palm

10/10 Excellent

Julie, Manchester, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wow!! Best hotel we have ever stayed in.
From the moment we checked in it was obvious to see that the hotel had a very relaxed and personable feeling. Our room in The Manor House was gorgeous with a very large balcony. Separate shower and bath facilities. The room was cleaned every day and housekeeping visiting twice daily to replenish any items. The staff were fantastic - very helpful, always smiling and very courteous. They couldn't do enough for you. Yet if you wanted complete privacy , this is the place to go. We ate at all three of the restaurants and the food was awesome! They are all so different but the menus, variety and service were fantastic in all three. I can't think of a negative to say about the hotel, the staff or the food. They all should be so proud to be providing the best service to their visitors with always a smile.
Response from Management Team One&Only The Palm, Dubai on Oct 24, 2016
Dear Ms. Julie, Thank you so much for sharing your recent experience at One&Only The Palm We indeed delighted to read that you enjoyed the location of the resort just at the very apex of Palm Jumeirah, your room environment and its cleanliness the choice of our restaurants, and of course the services provided by our team of dedicated, passionate and definitely proud members. We value your comments which are shared with all and look forward to your return visit in a not too distant future. Kind Regards Management Team One&Only The Palm, Dubai

10/10 Excellent

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Response from General Manager on Sep 29, 2016
Dear Guest, we would like to thank you for your positive feedback regarding your recent experience at One&Only The Palm. We really look forward to your return visit in a not too distant future. Kind Regards Management Team, One&Only The Palm, Dubai

10/10 Excellent

Ali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on Sep 20, 2016
Dear Mr. Ali, we would like to thank you for your positive feedback regarding your recent experience at One&Only The Palm. We really look forward to your return visit in a not too distant future. Kind Regards Management Team One&Only The Palm, Dubai

10/10 Excellent

Saleh, Riyadh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best place in Dubai to relaxe near the beach
Everything was excellent at this hotel. The check-in experience was exceptional, and it may be the best I have had. The room was very comfy and beautiful. I'll definitely come back to this hotel.
Response from Management Team, One&Only The Palm, Dubai on Aug 21, 2016
Dear Mr. Saleh, Thank you so much for sharing your recent experience, and indeed delighted to read that you enjoyed our rooms, our facilities and services provided by our team of dedicated members. We value your comments which are shared with all and look forward to your return visit in a not too distant future. Kind Regards Management Team One&Only The Palm, Dubai