I have stayed at One & Only The Palm twice now, and it was wonderful both times. I travel quite a bit and this is the nicest hotel I have ever stayed in. The staff are very attentive but never intrusive, always thoughtful. The facilities are beautiful, lots of extra touches that make it special. When we arrived, it was early morning, so the guest relations manager, Francesco, had our luggage brought to the spa changing room, allowing us to change in comfort and head to the pool where our host, Shibin, came to get us later on once our room was ready. All of the staff were great. Sameem who works at the pool and the beach was especially helpful. The breakfast was amazing, our favourite meal of the day. I can't really think of anything negative to say about this place. Alcohol is a bit expensive, but that's to be expected in the UAE resorts. Overall a high quality hotel, I definitely plan to return.