Apartment, 1 Bedroom | Minibar, in-room safe, desk, soundproofing

Reviews of Park Plaza Victoria London

4 out of 5
Park Plaza Victoria London
239 Vauxhall Bridge Road, London, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 594 out of 1005 reviews" "
Rating 8 - Good. 273 out of 1005 reviews" "
Rating 6 - Okay. 87 out of 1005 reviews" "
Rating 4 - Poor. 30 out of 1005 reviews" "
Rating 2 - Terrible. 21 out of 1005 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Seyed-Hamid

Liked: Cleanliness, staff & service
Stayed 4 nights in Mar 2024

10/10 Excellent

Satish

Liked: Staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in Mar 2024

10/10 Excellent

Courtney

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Comfortable and beautiful place to stay. Close to the tube station. Plenty of places to eat nearby.
Stayed 3 nights in Mar 2024

10/10 Excellent

Bryan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean all the staff was attentive felt safe and comfortable.
Stayed 4 nights in Mar 2024

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

FRANKLIN

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always stayed here, always will. Right next to Victoria station, easy transportation, lots of dining options around, great staff, nice rooms and facilities, renovated and modern, would recommend.
Stayed 9 nights in Feb 2024

8/10 Good

Gabriel, Fayetteville

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Very convenient location! The room was fine, bathroom on the smaller side but expected for a big city hotel. The cleaning was an issue, our room was only cleaned twice on the 7 days we spent there. Amazing breakfast!
Stayed 6 nights in Dec 2023

8/10 Good

Lianne, Ellesmere Port

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Janette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location for tube and theatre. Loads of choices for food and drink. All staff were lovely, will definitely book again.
Stayed 1 night in Feb 2024
Response from Alina on Feb 5, 2024
Dear Janette, thank you for taking the time to write a review. We truly appreciate your nice comments towards our room facilities and location. We look forward to welcoming you back. Kind regards, Alina

8/10 Good

Lisa, Calgary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
I have stayed here several times, so obviously I like the Victoria Park Plaza. It is clean and well run. This is the first trip I noticed that the rooms aren’t soundproof. Other than that I recommend the Park Plaza and will continue to stay there
Stayed 6 nights in Jan 2024
Response from Santa on Jan 30, 2024
Dear Mark, thank you for sharing your review. We are so pleased to hear you enjoyed your stay with us once again and that you like our hotel. Thank you for sharing your experience and your feedback and we are looking forward to welcoming you back soon. Kind regards,

10/10 Excellent

Karine

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean property and friendly staff, highly recommend
Stayed 3 nights in Dec 2023
Response from Kristine on Jan 26, 2024
Dear Karine,Thank you for taking the time to share your feedback from your visit to Park Plaza Victoria London.We are delighted to read from your review that you enjoyed your recent stay with us. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Park Plaza Victoria London, I look forward to welcoming you back.Sincerely, Kristine

10/10 Excellent

Eileen

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

RUBEN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great Hotel considering the price and advantages of its location. Very professional and gently staff, great breakfast buffeted and great rooms.
Stayed 3 nights in Dec 2023
Response from Olga on Jan 15, 2024
Dear Ruben, thank you for your great feedback. It is great to hear you loved your stay with us as well as the service our staff has provided. Delivering outstanding customer service is a top priority to us, so we're glad you were very happy with the service. We hope we can welcome you again and truly impress you next time. Kind regards, Olga

4/10 Poor

Manlio

Stayed 3 nights in Jan 2024

8/10 Good

Christine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice well thought out property.. it smelled wonderful upon walking in! The front desk staff was very helpful and super friendly. I did feel like the housekeeping staff could’ve done a better job on a daily basis ( we stayed 5 nights and had two rooms). I also feel like the hallways needed a good vacuum. It was over the New Year and a bank holiday but still daily service ( extra toliet paper and towels should’ve been provided). Overall great reasonable hotel - nice property and I would recommend.
Stayed 5 nights in Dec 2023

6/10 Okay

Robert

Stayed 5 nights in Dec 2023

10/10 Excellent

Gemma

Stayed 1 night in Jan 2024

8/10 Good

Brenda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location being so close to the Victoria station makes this a great option when looking to rent in London; absolutely loved the huge tub in the room and everything was clean and modern, never had any issues.
Stayed 3 nights in Dec 2023
Response from Eli on Jan 9, 2024
Thank you for your feedback, Brenda,We are so happy to see you enjoyed your stay with us. Nonetheless, we are sorry to see that your stay didn't quite live up to a 5/5 experience - which is always our aim. We hope we have another chance to welcome you and deliver a 5/5 experience in the future. Kind regards,

8/10 Good

René Jhone Dos santos

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Improve the bar restaurant service, too many delays and incomplete orders.
Stayed 4 nights in Jan 2024
Response from Senami on Jan 8, 2024
Dear René Jhone Dos Santos, we appreciate your feedback as this helps us improve our guests' experiences. We have shared this with the restaurant manager who will review it and take appropriate action. We hope for another opportunity to welcome you back and pleasantly surprise you. Kind regards, Senami

10/10 Excellent

Kathryn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband had medical problems during our stay. The concierge staff, most notably Rodrigo were incredibly helpful and supportive. Rekja (sp?) From Budapest was delightful, and George helped us with a housekeeping issue. I felt like family.
Stayed 4 nights in Dec 2023
Response from Kristine on Jan 8, 2024
Dear Kathryn, Thank you for taking the time to review your stay with us. I am very glad to hear that you had a good time with us and our staff made your stay enjoyable. We do take pride in catering to our guests’ needs the best way we can. We look forward to welcoming you back to our hotel in the future. Best Wishes,Kristine

10/10 Excellent

Hyunsoo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
깨끗하고 편리하고 조식 좋고 다른곳으로 이동 편리하고 뮤지컬 위키드 바로 옆에 있고.. 6일 머물렀는데 바우처 40불주고 청소 한번 해줬어요. 나쁘지 않았지만 나중에 먼지 쌓이더라고요.. 아이들 소파베드 미리 세팅해주고, 친절하고 좋았습니다.
Stayed 6 nights in Dec 2023
Response from Kristine on Jan 8, 2024
Dear Hyunsoo, Thank you for choosing our hotel.We are glad to read that you were satisfied with your experience in our hotel. We look forward to welcoming you back in the near future.Kind Regards,Kristine

10/10 Excellent

Abby

Liked: Cleanliness, property conditions & facilities
Very convenient. Good location .
Stayed 3 nights in Dec 2023
Response from Irene on Jan 3, 2024
Dear Abby, thank you for your review. We are glad to learn that you loved your stay with us, and hope to welcome you back soon for another pleasant experience. Kind Regards, Irene

6/10 Okay

Elizabeth

Stayed 3 nights in Dec 2023

10/10 Excellent

Declan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Azlina Binte Mohd

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel services was great
Stayed 4 nights in Dec 2023
Response from Alina on Dec 28, 2023
Dear Azlina Binte Mohd, thank you for your feedback. We are glad you enjoyed the hotel and its location. We are looking forward to seeing you soon again. Best Wishes, Alina

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for one night; the room was spacious and comfortable; check-in and other services were excellent as was breakfast. Lighting in the room. even when on full, was a little dim.
Stayed 1 night in Dec 2023
Response from Senami on Dec 27, 2023
Dear John, thank you for your feedback. We are happy to learn you enjoyed your stay with us and also appreciate you pointing out the excellent service you received. We look forward to welcoming you back. Kind regards, Senami

6/10 Okay

Frank

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Poor
Tv didn’t work for the whole stay… shower leaked all over bathroom floor and into hallway , was given free breakfast,never worth the £24 they charge , only decent thing was location
Stayed 2 nights in Dec 2023
Response from Senami on Dec 27, 2023
Dear Frank, we are sorry to learn your stay with us did not meet your expectations, and that you were left disappointed with your experience. We have shared your feedback with the management team and the facilities team so they can review it and take appropriate action. We still hope for another opportunity to welcome you back and pleasantly surprise you. Kind regards, Senami

10/10 Excellent

Rebecca, kenmore

Liked: Cleanliness, staff & service, property conditions & facilities
Great area, huge rooms for London standards. It was a bit loud at times.
Stayed 1 night in Dec 2023

10/10 Excellent

Andrea

Stayed 3 nights in Dec 2023

8/10 Good

Catherine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Victoria London
Hotel location was convenient for public transportation, there were plenty of choices for food around the hotel, the bar/room service provided excellent service, check in was smooth, and attention to resolving my only issue was quick. My issue, the heat kept turning off. It was resolved after two attempts from maintenance.
Stayed 2 nights in Dec 2023
Response from Eli on Dec 26, 2023
Thank you for your review, Catherine,We are so happy to see you enjoyed your stay with us and that you experienced very friendly service from our staff. Nonetheless, we are sorry for the heating issues and we see that, fortunately, our colleagues could resolve this issue during your stay. We hope, despite this inconvenience we have another chance to welcome you and deliver a 10/10 experience in the future. Kind regards,

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in London
Delightful evening meal with friends in the Tozi restaurant downstairs; lovely clean and spacious room; more breakfast than anyone could ever really need; super service in a prime location.
Stayed 1 night in Dec 2023
Response from Eli on Dec 26, 2023
Thank you for your nice feedback, Nicholas,We are so happy to see you enjoyed your stay with us and that you enjoyed our breakfast and the evening meal at our restaurant. We cannot wait to welcome you back! Kind regards,

10/10 Excellent

Jenna

Liked: Cleanliness, staff & service, property conditions & facilities
Staff of hotel could not be anymore helpful. Everyone was so welcoming and made our trip enjoyable
Stayed 2 nights in Dec 2023

8/10 Good

Bridget, Amarillo

Stayed 3 nights in Dec 2023

4/10 Poor

STEPHEN

Disliked: Cleanliness, staff & service, property conditions & facilities
1. I had to change rooms on day 2 as the bathroom smelt very bad. Like a urinal at a pub. The room itself therefore had same smell. When concierge assistant helped me move he too remarked how awful it was. This did not just happen the day i checked in 2. I had early check in, when i arrived at 10a I was told to wait till after 3p. I asked to be notified if room was available prior 3p. I gave my mobile #. Never heard. When I came by at 230p room was ready. 3. Room service is rushed and end result is poor. The rooms are not in good shape. Lots of dirty spots. 3. Inconsistency in replacing towels and esp wash cloths. Some days 2, others none. Empty Gel and Shampoo bottles on sick. Frightening. But the most overwhelming issue is the lobby entrance. Why must you have that very strong scent on all the time. It is overwhelming. Fix the elevators too. Won't be back anytime soon.
Stayed 6 nights in Dec 2023
Response from Solari on Dec 19, 2023
Dear Stephen, We are sorry to hear about your experience during your stay. We apologize for the inconvenience caused by the unpleasant smell in your original room and its bathroom. We will make sure to investigate and address this issue immediately. We will work on improving our room service and housekeeping to ensure a better stay for our guests. We appreciate your feedback regarding the lobby scent and elevator, and we will consider your suggestions. Thank you for bringing these issues to our attention, and we hope to have the opportunity to serve you better in the future. Kind regards, Solari

10/10 Excellent

Fawaz

Stayed 3 nights in Oct 2023

10/10 Excellent

Patricia

Stayed 5 nights in Dec 2023

10/10 Excellent

Rosemary

Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2023

8/10 Good

Andrea

Stayed 3 nights in Dec 2023

10/10 Excellent

Mandy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

FRANKLIN

Liked: Cleanliness, amenities, property conditions & facilities
Been a while I stayed here and decided to again. Was not disappointed. Beautiful as usual, lots of work done to modernize it, great staff as always, nice rooms and amenities. Would stay again and recommend. Special thanks to Michael and the gentleman that checked me in (am sorry I forgot his name), who both worked hard to make my stay pleasant.
Stayed 2 nights in Dec 2023

10/10 Excellent

Cheryl

Stayed 1 night in Dec 2023

10/10 Excellent

Matthew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and friedliness of staff
Stayed 2 nights in Dec 2023

8/10 Good

anna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Dec 2023

2/10 Terrible

ADETAYO, OKLAHOMA

Traveled with family
Disliked: Cleanliness, staff & service
The Park Plaza Victoria London has very limited diets on offer. I will not recommend them.
Stayed 2 nights in Dec 2023

10/10 Excellent

Mariajose

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

leanne

Traveled with family and small children
Liked: Staff & service, amenities
Love staying at the Park Plaza hotels. Unfortunately found the room lighting very dim and hotel a bit cold. Bathroom needed a bit of attention and not cleaned very well. Overall once small issues rectified had a pleasant stay. Breakfast excellent, lots of choices and carter's for everyone.
Stayed 1 night in Dec 2023

8/10 Good

Mykel, Cape Coral

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Your hotel is exceptional, location phenomenal and staff was super friendly. But the over all experience was sullied with so many minor but significant issues- We had an exec suite with sofa bed for our son. There were no linens or pillows and it took 4 tries to get them, then we had to make the beds ourselves. There were not enough towels for 3, even though we booked for 3. The Kettle power cord couldn't reach the wall socket, they didn't service our room, we had to ask 3 times to get the penthouse door unlocked even though we filled out the security waiver. And we didn't have coffee for the first 2 days. Finally, the TV wasn't set up. We asked for the tech to fix and they said they would but no one came. So, a stellar stay was filled with frustrations, that are too easy to remedy. Please do better. Nonetheless, we would stay again and the folks were always very friendly. So, thanks!
Stayed 2 nights in Nov 2023

10/10 Excellent

Victor

Traveled with family
Liked: Cleanliness, staff & service, amenities
Great location with easy access to transportation options. Fantastic service by Rodrigo the hotel concierge
Stayed 4 nights in Nov 2023
Response from Irene on Dec 4, 2023
Dear Victor, thank you for your review. We are glad to learn that you loved your stay with us, and hope to welcome you back soon for another pleasant experience. Kind Regards, Irene

10/10 Excellent

Anna

Stayed 1 night in Nov 2023