Lobby

Reviews of Quality Inn Shenandoah Valley

2.5 out of 5
Quality Inn Shenandoah Valley
162 W Old Cross Rd, New Market, VA

Reviews

7.0

Good

Rating 10 - Excellent. 105 out of 492 reviews" "
Rating 8 - Good. 171 out of 492 reviews" "
Rating 6 - Okay. 107 out of 492 reviews" "
Rating 4 - Poor. 72 out of 492 reviews" "
Rating 2 - Terrible. 37 out of 492 reviews" "

7.2/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

6.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Jane

Stayed 1 night in Mar 2024

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and pleasant t
Stayed 1 night in Feb 2024

2/10 Terrible

Giorgi

Disliked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Jan 2024
Response from Thanks Brandie on Jan 29, 2024
Thanks for taking the time to share your feedback.

6/10 Okay

Luis

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Jan 2024
Response from Thanks Brandie on Jan 29, 2024
Thanks for taking the time to share your feedeback and concerns. We learn from all the feedback to ensure the improvements are made in the future.

10/10 Excellent

Moris

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was good and clean
Stayed 1 night in Dec 2023
Response from Thanks Brandie on Jan 29, 2024
Thanks for taking the time to share your concerns and feedback. We hope to see you again to serve your lodging needs.

4/10 Poor

John

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff is trying their best to run a good hotel despite what appears to be the owners lack of concern for the property….both our rooms had roaches and hairs in the bed, sink, toilet and shower….the price is very reasonable and the staff are trying hard to keep things together….
Stayed 1 night in Dec 2023
Response from Thanks Brandie on Jan 29, 2024
We have shared your concerns with maintenance and have addressed the issues that you encounter during your stay. We strive to ensure guest satisfaction and we are constantly making changes.

8/10 Good

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2023
Response from Thanks Brandie on Jan 29, 2024
Thanks for taking the time to share your concerns and feedback. We hope to see you again to serve your lodging needs.

8/10 Good

Eric

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Dec 2023
Response from Thanks Brandie on Jan 29, 2024
Thanks for taking the time to share your concerns and feedback. We hope to see you again to serve your lodging needs.

10/10 Excellent

karen

Liked: Cleanliness, staff & service, property conditions & facilities
Great place great price
Stayed 1 night in Nov 2023
Response from Thanks Brandie on Jan 29, 2024
Thanks for taking the time to share your concerns and feedback. We hope to see you again to serve your lodging needs.

10/10 Excellent

Debbie

Stayed 1 night in Nov 2023
Response from Thanks Brandie on Jan 29, 2024
Thanks for taking the time to share your concerns and feedback. We hope to see you again to serve your lodging needs.

2/10 Terrible

Scott

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Needs to be updated but more importantly it needs a deep cleaning. We couldn’t take a shower because it was so filthy.
Stayed 1 night in Nov 2023
Response from Thanks Brandie on Nov 19, 2023
Thanks for taking the time to share your concerns regarding the cleanliness of the bathrooms. We are sorry to hear about the issues you had. We will be addressing this with the housekeeping dept.

10/10 Excellent

lealand

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 1 night in Nov 2023
Response from Thanks Brandie on Nov 19, 2023
Thanks for taking the time to review your recent stay with us. We hope to see you again to serve your lodging needs.

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort
Ok
Our stay was an overnight,so it was ok. The staff were amazing. The room was nice, comfy bed. Clean linens. The bathroom needed some updating. The water was hard to regulate and the bathroom had a stale and moldy smell.
Stayed 1 night in Oct 2023
Response from Brandie on Oct 24, 2023
Thanks for taking the time to share your feedback from your recent stay. We love to hear feedback from our guests and strive to make your stay as enjoyable as possible. I have share your concerns with our management team. We look forward to seeing you again in the future to serve your lodging needs

4/10 Poor

Rebecca

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was fine. Beds were uncomfortable. The BIG issue was the hotel never received my reservation from Expedia. I had a copy of my confirmation from you and finally let us have the room. Not sure of the Problem, but it was very embarrassing.
Stayed 1 night in Oct 2023
Response from Thanks Brandie on Oct 24, 2023
We are sorry to hear about the problems you occurred during check in. We are looking into what happen to ensure this problem doesn't occur again

10/10 Excellent

Robert

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Thanks Brandie on Nov 2, 2023
Thanks for taking the time to stop by our proprerty and allow us to serve your lodging needs. We hopw to see you again in the future.

6/10 Okay

Rose

Traveled with group
Liked: Cleanliness, staff & service
Staff was nice, $100 a night might be a bit much considering location wise there wasn’t really any food spots around. Shower drain would get backed up while taking shower and take forever to drain. Shelf in shower was falling. Other than that it wasn’t bad
Stayed 2 nights in Oct 2023
Response from Brandie Stevens on Oct 19, 2023
Thanks for taking the time to share your feedback. We have passed along the maintenance issues to that dept to ensure that these matters are addressed and corrected. We look forward to serving your lodging needs in the future

6/10 Okay

Risa

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This was good location to enjoy the caverns and the park, but the place is not really clean, especially outside, there were maintenance issues in the room, but the staff was nice, they tried hard, and it was fine. They need a good cleaning inside and out but it was ok.
Stayed 2 nights in Oct 2023
Response from Thanks Brandie on Oct 25, 2023
Thanks for taking the time to leave feedback during your recent stay. We value all guest comments and will use them to work on issues that may arise during stays.

8/10 Good

APRIL

Stayed 1 night in Oct 2023
Response from Brandie Stevens on Nov 9, 2023
We hope to see you again in the future to serve your lodging needs.

10/10 Excellent

Patrice

Stayed 1 night in Oct 2023
Response from Brandie Stevens on Nov 9, 2023
Thanks for sharing your recent experience with us. We hope to see you again in the future to serve your lodging needs.

10/10 Excellent

Amanda

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Thanks Brandie on Oct 25, 2023
Thanks for taking the time to leave us a review. We have to see you again to serve your lodging needs

2/10 Terrible

Kumar

Disliked: Cleanliness, property conditions & facilities
No internet Dirty bathroom Vent doesnt work
Stayed 3 nights in Sep 2023
Response from Thanks Brandie on Nov 2, 2023
Thanks for taking the time to share your concerns. I have past along you feedback to my hosekeeping dept and tech stafrf to ensure these issues dont come up again.

10/10 Excellent

Bashir

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good
Stayed 2 nights in Aug 2023

6/10 Okay

Melinda

Liked: Staff & service
Hotel was adequate for my needs.
Stayed 2 nights in Sep 2023

2/10 Terrible

Mary

Disliked: Amenities
Dirty, dark, dingy - I checked out several hours after checking in, didn’t even spend the night. Would never ever recommend.
Stayed 1 night in Sep 2023
Response from Thanks Brandie on Nov 2, 2023
Thanks for taking the time to share the feedback you had during your recent experience. We valve all feedback and will take this comments and past along to our employees to improve the features of our property

2/10 Terrible

Vladimir

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

2/10 Terrible

Sara

Traveled with partner, Traveled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The motel smelled like weed in the mornings and the carpets were perpetually damp. The bathroom smelled like mildew. You could hear the road and so many noises when you’re trying to sleep. The mattress was laughable at how stiff it was. I would not recommend.
Stayed 2 nights in Aug 2023

6/10 Okay

James

Stayed 1 night in Aug 2023

4/10 Poor

Verified traveler

Disliked: Cleanliness
Not worth the money.
Toilet ran constantly due to needing repairs, A/C sounded like a freight train and there was something brown on the floor & side of tub that looked like possible baby diaper crap. Nothing good about what they offered as a breakfast.
Stayed 1 night in Aug 2023

2/10 Terrible

Adela

Stayed 1 night in Aug 2023

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Room is badly in need of update—particularly bathroom.
Stayed 1 night in Jul 2023

10/10 Excellent

Rian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great hotel stay and will be back again.
Stayed 3 nights in Jul 2023

6/10 Okay

AMAN

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Needs lot of deep cleaning to.take out smoke smell
Stayed 1 night in Jul 2023

10/10 Excellent

Md Mofazzal

Liked: Cleanliness, property conditions & facilities
.
Stayed 1 night in Jul 2023

8/10 Good

William

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Good
Stayed 1 night in Jun 2023

8/10 Good

Robin

Stayed 1 night in Mar 2023

10/10 Excellent

Judith

Stayed 1 night in Feb 2023

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Fix Your Showers & Air Conditioners!
Shower wad practically breaking in my room. Air conditioner seems to pump out a major amount of heat even when it’s on a low setting. 68 degrees was boiling. Had to put on the air conditioner to cool to 60 before it felt ok. It’s like 24 outside, idk how it’s this hot. To be honest the place could use renovations.
Stayed 1 night in Dec 2022

10/10 Excellent

Karyn

Liked: Cleanliness, staff & service, property conditions & facilities
Love the Christmas decorations 🎄🎁💖
Stayed 1 night in Dec 2022

2/10 Terrible

Sue

Traveled with family
Disliked: Staff & service, property conditions & facilities
Run down old hotel no carts to take items to room Dirty
Stayed 2 nights in Oct 2022

8/10 Good

Beth

Stayed 1 night in Oct 2022

10/10 Excellent

Daina

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Bed not very comfortable. Toilet too close to the vanity. Front desk staff very friendly and helpful
Stayed 1 night in Oct 2022

4/10 Poor

Romaigne

Stayed 1 night in Oct 2022

4/10 Poor

William

Disliked: Cleanliness, property conditions & facilities, room comfort
Old and dirty
Stayed 2 nights in Oct 2022

2/10 Terrible

Kimberly

Disliked: Cleanliness, amenities, property conditions & facilities
Our tub had gross black gunk coming up through the drain when we ran the water in the sink. They fixed it the next day but we couldn't use the tub the first day there. The manager offered a credit, but they didn't do it. Very disappointed
Stayed 2 nights in Oct 2022

6/10 Okay

Collette

Stayed 2 nights in Sep 2022

8/10 Good

Gail

Stayed 2 nights in Sep 2022

8/10 Good

Bruce

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Convenient location except too close to Interstate noise during night.
Stayed 1 night in Sep 2022

2/10 Terrible

Bob

Disliked: Amenities, property conditions & facilities
The motel lost water service during the night In the morning, no toilet, no shower, and no coffee No manager on site so no refund
Stayed 1 night in Sep 2022

6/10 Okay

Sarah

Stayed 1 night in Aug 2022

8/10 Good

Cheryl

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022