6 bars/lounges, 2 swim-up bars, 2 poolside bars

Reviews of RIU Ocho Rios - All Inclusive

3.5 out of 5
RIU Ocho Rios - All Inclusive
Mammee Bay, Ocho Rios, Saint Ann

Reviews

8.2

Very Good

Rating 10 - Excellent. 1309 out of 2660 reviews" "
Rating 8 - Good. 698 out of 2660 reviews" "
Rating 6 - Okay. 314 out of 2660 reviews" "
Rating 4 - Poor. 162 out of 2660 reviews" "
Rating 2 - Terrible. 177 out of 2660 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Janice

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food Drinks and Recreation
Stayed 5 nights in Mar 2024

8/10 Good

omar

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was outstanding.
Stayed 6 nights in Mar 2024

10/10 Excellent

Karen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was there to Love. The transportation service was horrible. Driver was driving aggressively
Stayed 5 nights in Mar 2024

10/10 Excellent

Cecilia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my stay here. It was beautiful , clean and amazing. The staff were amazing as well.
Stayed 5 nights in Mar 2024
Response from Online Reputation Manager on Mar 27, 2024
Dear Cecilia,Thank you very much for taking the time to rate us, as it is of utmost importance for us to detect if everything is going well thanks to our wonderful guests, and we see that in your case this was the case and you enjoyed a pleasant and enjoyable time in our company.We would love to have you visit us again soon and provide you with a better experience.Yours faithfully,Hotel Riu Ocho RiosOnline Reputation Manager

10/10 Excellent

MAURICE

Liked: Cleanliness, amenities, property conditions & facilities
The elevators are way too small. Only one was working for the entire 3 days that I was there.
Stayed 3 nights in Mar 2024
Response from Online Reputation Manager on Mar 27, 2024
Dear MAURICE,Thank you very much for your positive review!We are very pleased to hear that we lived up to your wishes in terms of the points you have made.We hope you will come back to enjoy your stay with us very soon.Yours faithfully,Hotel Riu Ocho RiosOnline Reputation Manager

8/10 Good

Oneil

Liked: Cleanliness
Stayed 3 nights in Mar 2024

10/10 Excellent

Magali

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

shirley

Liked: Cleanliness, staff & service, property conditions & facilities
This is my second time at RiU it’s great
Stayed 6 nights in Mar 2024
Response from Online Reputation Manager on Mar 27, 2024
Dear shirley,Thank you very much for taking the time to rate us, as it is of utmost importance for us to detect if everything is going well thanks to our wonderful guests, and we see that in your case this was the case and you enjoyed a pleasant and enjoyable time in our company.We would love to have you visit us again soon and provide you with a better experience.Yours faithfully,Hotel Riu Ocho RiosOnline Reputation Manager

10/10 Excellent

Joseph

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
RIU Ocho Rios is immaculate. Breathtaking views, beautiful ocean front, party vibes, great service and food. I highly recommend. Big up!!!
Stayed 5 nights in Mar 2024

2/10 Terrible

Ijunanya

Traveled with group, Traveled with family
Disliked: Staff & service, amenities
The front desk staff and management was TERRIBLE!!! Extremely rude, not helpful whenever you made a complaint, giving wrong information
Response from Online Reputation Manager on Mar 26, 2024
Dear Ijunanya,Thank you for evaluating your stay with us. We are truly disappointed to learn that we did not live up to the standards you expected from us, as we are committed to provide excellent services to all our guests. Your comments have been shared with our management team as we understand that there is always room for improvement and despite your inconveniences, we hope that you will give us another chance to serve you again in the near future.Best wishes, Hotel Riu Ocho RiosOnline Reputation Manager

8/10 Good

Richard, Chesterfield

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved the staff. We have been to plenty of all inclusive resorts in the past. For the most part they are about the same for the experience and for the food. This was one of our better experiences. The food and drinks were a step above and the staff could not been any nicer.
Stayed 5 nights in Mar 2024
Response from Hotel Riu Ocho Ríos Online Reputation Manager on Mar 26, 2024
Dear Richard,We are very grateful for your fabulous evaluation.It is very gratifying to learn you enjoyed your holiday.Thank you very much on behlaf of our staff, Richard!Wishing to welcome you again soon.Warmest wishes!Hotel Riu Ocho RíosOnline Reputation Manager

10/10 Excellent

Petagaye

Liked: Cleanliness, staff & service, property conditions & facilities
The pool
Stayed 3 nights in Mar 2024
Response from Hotel Riu Ocho Ríos Online Reputation Manager on Mar 26, 2024
Dear Petagaye,Thank you very much for your fantastic feedback.We are very pleased to read that you enjoyed your holiday.And we hope you will visit us again very soon.Kindest Regards!Hotel Riu Ocho RíosOnline Reputation Manager

8/10 Good

Khadija

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Darlene

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great I can’t wait to go back
Stayed 3 nights in Mar 2024
Response from Online Reputation Manager on Mar 25, 2024
Dear Darlene,Thank you very much for your kind words and for your fantastic review.We are very happy that you had a great holiday with us.We look forward to welcoming you again soon, in one of our facilities.With our best wishes, we remain at your entire disposal.Yours faithfully,Hotel Riu Ocho RiosOnline Reputation Manager

8/10 Good

Zalika

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
My family and I spent 3 nights. We enjoyed our stay. The rooms need updating. Downgraded for cleanliness because I saw two small roaches.
Stayed 3 nights in Mar 2024
Response from Online Reputation Manager on Mar 25, 2024
Dear Zalika,We appreciate your kind words about our hotel and the time you have spent writing them.It is very valuable to us that you have fully enjoyed each and every one of the services provided in our accommodation.We only wish, with all our heart, to welcome you again at any time in any of our facilities.Yours faithfully,Hotel Riu Ocho RiosOnline Reputation Manager

10/10 Excellent

Sherika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Michael Rene

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my stay at RIU will stay there again. It had everything we didn't have to leave the resort. Arranging our outings was easy and service was sound to none.
Stayed 6 nights in Mar 2024
Response from Online Reputation Manager on Mar 25, 2024
Dear Michael Rene,Thank you so much for your review!It was a pleasure to have you with us. We are thrilled to know how much you enjoyed your stay, in the Hotel Riu Ocho Rios. It is our hope to be able to welcome you back for many stays to come!Best wishes, Hotel Riu Ocho RiosOnline Reputation Manager

10/10 Excellent

Yvonne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

2/10 Terrible

Yolanda

Traveled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Horrible service, rooms smell of mold, no comforter, no sliding glass door locks, the staff was rude. I would not recommend this hotel at all. It’s compared to a Red Roof Inn
Stayed 4 nights in Mar 2024
Response from Online Reputation Manager on Mar 21, 2024
Dear Yolanda,Thank you for sharing your experience with us!It's truly saddening to hear you weren't completely satisfied with your recent experience, as our goal has always been to exceed our guest's expectations as we deliver quality service to make your stay memorable. Rest assured that we will share all your impressions with our management team for a proper follow up as we hope you allow us the chance to host you again soon for a more positive experience.Have a great day,Hotel Riu Ocho RiosOnline Reputation Manager

10/10 Excellent

Chelsea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

Temia

Liked: Cleanliness, staff & service, property conditions & facilities
The food could’ve been much better
Stayed 4 nights in Mar 2024
Response from Online Reputation Manager on Mar 21, 2024
Dear Temia,We sincerely appreciate your kind words. Your review deeply motivates us to persevere on our journey and we eagerly anticipate the opportunity to welcome you back to any of our facilities to provide you with another exceptional experience.We look forward to welcoming you with open arms!Yours faithfully,Hotel Riu Ocho RiosOnline Reputation Manager

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 6 nights in Mar 2024
Response from Online Reputation Manager on Mar 20, 2024
Dear Michael,Thank you for your comment,We are really happy for the wonderful review you have given us.We would love for you to visit us again and to be able to offer you another equally pleasant experience for you.Also, please know that we have felt very satisfied with our work as well as with having served you.I hope to visit us again soon.Yours faithfully,Hotel Riu Ocho RiosOnline Reputation Manager

10/10 Excellent

Jennifer, Englewood

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hands down the best all inclusive I have been to!!! The property was beautiful. I felt Riu Ocho Rios was big but small enough to walk from one end to the other with ease. The staff was truly some of the nicest people!!!! They made it fun with all the activities and they always were smiling and making sure you were having a good time. This resort was made for families as well as adults. The beach was beautiful. I highly recommend the steakhouse and Italian restaurant. The buffet was good with plenty of options. We will definitely be back!! There were a couple suggestions I would make… the beds were stiff and a little uncomfortable. There was no drink service at the beach so you have to walk back up to the pools to get drinks. The reggae band was good but I wish there were more options at night. And I wish they had gluten free desserts and bread. But overall an amazing a vacation and we can’t wait to come back and bring the family!!!
Stayed 6 nights in Mar 2024
Response from Online Reputation Manager on Mar 20, 2024
Dear Jennifer,We appreciate your words from the bottom of our hearts.Obtaining a rating from you like the one you give us encourages us to continue on our path and, looking forward to having you return to any of our facilities, to offer you a wonderful experience with us.We continue every day trying to improve ourselves and with open arms to welcome you again.We are always waiting for youYours faithfully,Hotel Riu Ocho RiosOnline Reputation Manager

10/10 Excellent

Lyrical

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great except when it was time to leave. Our transportation was not scheduled to go back to the airport leaving me worried about how i was going to get there on time. Other than that, i had an amazing trip!
Response from Online Reputation Manager on Mar 19, 2024
Dear Lyrical,We are very pleased with the feedback you have given us, from which we gather that you have enjoyed your stay with us and that you have fond memories of your stay.We would love to have you visit us again, so that we can meet your expectations again.Come back soon!Yours faithfully,Hotel Riu Ocho RiosOnline Reputation Manager

8/10 Good

Peter

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Mar 2024

10/10 Excellent

Danieal

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Truly enjoyed our stay at the Riu in Ocho Rios. The staff were great, maybe 2 out of the bunch didn’t have a good attitude but otherwise great experience. The food options were also good. Had a variety to appease multiple background. I would have liked a thicker sheet in the room but everything else was great. The poolside bar was a surprise. The elevate was small and not air conditioning but that was a minor detail. We felt safe and didn’t have to leave the resort. Great place for families, couples or solo trips.
Stayed 3 nights in Mar 2024
Response from Online Reputation Manager on Mar 18, 2024
Dear Danieal, Thank you for sharing your experience at the Hotel Riu Ocho Rios. We are so happy to hear you had a wonderful stay and we appreciate the 5 star rating! It is our hope to see you again soon!Kind Regards,Hotel Riu Ocho RiosOnline Reputation Manager

2/10 Terrible

nicole s

Disliked: Cleanliness, property conditions & facilities
Elevators didn’t work on my floor , they lied about the view of the room , overcharged and outdated rooms. Tv looks like it still uses an antenna , there’s nothing to do after 1am for adults , The transportation that’s included is first come first served. The food at the resort wasn’t always fresh. If you wanted late night snack I advise to bring your own. No room service no water slides for kids. Will go back to Jamaica just not with Rui
Stayed 4 nights in Mar 2024
Response from Online Reputation Manager on Mar 18, 2024
Dear nicole s,Thank you for your comment, We are sorry to hear that you have left with these feelings about our facilities.Let us inform you that we have recorded your comments and will share them with the appropriate departments to continue to improve our services on a daily basis.On our website you will find the wide and varied range of hotels that we have and the information corresponding to each one of them. We are convinced that you will find the one that best suits your needs.We would like you to give us the opportunity to welcome you back to one of our facilities and to present you with the wonderful experience that we are accustomed to offering you 100% satisfaction.Yours faithfully,Hotel Riu Ocho RiosOnline Reputation Manager

8/10 Good

Rayshonda Jonique

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great, but the gym is too small.
Stayed 4 nights in Jan 2024
Response from Online Reputation Manager on Mar 15, 2024
Dear Rayshonda Jonique,Thank you so much for choosing Riu Hotels & Resorts and for sharing your experience! We are very happy to hear that overall you enjoyed your stay. We look forward to welcoming you back in the near future!Best wishes, Hotel Riu Ocho RiosOnline Reputation Manager

8/10 Good

Antonette

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a slight misunderstanding during check in, but one of the managers were very accommodating. Overall the resort was very nice and the staff were friendly. It was a big difference between the Riu hotel in Montego Bay where I was not as pleased about the entire experience. The food was very flavorful and fresh,The entertainment was nice and the resort was clean all around. I would recommend to my family and friends.
Stayed 3 nights in Mar 2024
Response from Hotel Riu Ocho Ríos Online Reputation Manager on Mar 13, 2024
Dear Antonette,It is wonderful to know you enjoyed your stay.We strive for excellence, so we are pleased to hear you liked the hotel.We really look forward to your next visit, Antonette,Warmest Greetings! Hotel Riu Ocho RíosOnline Reputation Manager

10/10 Excellent

Chianne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Huge property very beautiful and convenient
Stayed 3 nights in Mar 2024
Response from Online Reputation Manager on Mar 13, 2024
Dear Chianne, Thank you for your top rating and for sharing your experience regarding your recent stay with us.It pleases us to see that you fully enjoyed your stay with us.From our entire team here at the Hotel Riu Ocho Rios, we are grateful that we had the opportunity to serve you and would love to welcome you back soon.Our very best,Hotel Riu Ocho RiosOnline Reputation Manager

10/10 Excellent

William

Traveled with group, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
My only complaint would be that the staff is a bit rude at times. Good food, great walk ability, beautiful rooms, and the drinks were flowing.
Stayed 5 nights in Mar 2024
Response from Online Reputation Manager on Mar 13, 2024
Dear William,Thank you very much for your review! We are very happy to read that overall we lived up to your wishes. However, we are committed to provide excellent services to our guests, so we are surprised to hear your comments about the attitude of some of the staff members. We hope that you will come back very soon and we can share another great experience. Have a great day,Hotel Riu Ocho RiosOnline Reputation Manager

6/10 Okay

Mehul

Traveled with family
Liked: Amenities
Disliked: Cleanliness
Overall was a average stay at property. Dining areas can be improved with cleanliness and hygiene (we saw some small baby cockroaches landing on our table but staff did nothing on complaining). For food, we were vegetarian and options were quite limited even with vegetarian corner in dinner buffets in ther main Saint Ann restaurant. We found their Asiatic restaurant Mandalay had repetitive buffet menu. Property's staff is laid back and takes own time to respond to customer's request/complaint.
Stayed 4 nights in Mar 2024
Response from Online Reputation Manager on Mar 13, 2024
Dear Mehul, Thank you for taking the time to share your feedback.It saddens us to hear that your stay was anything less than pleasing.Certainly, this is not the kind of experience we would like our valued guest to have and we apologize for any inconvenience this may have caused you during your stay. At the same time, we are very surprised to read your comment regarding our restaurants, and that our staff did not have taken this seriously. Please know, we handle our food according to the highest health code standards, applying strict protocols RIU Hotels & Resorts have developed together with the prestigious company Preverisk Group which is a global leader in auditing, consulting and training solutions for the tourism industry in the areas of Health and Safety expertise, but also because we work with a third-party vendor for preventative pest control monthly, as well as has random inspections provided by the Health Department on a semi-annual basis, to ensure pest control, as well as overall cleanliness standards, are maintained. We take complaints very seriously at our property. Please know, that your voice has been heard and this and we will use your feedback to optimize operations where necessary.It is our hope that you provide us an opportunity to be at your service again. Warm regards,Hotel Riu Ocho RiosOnline Reputation Manager

10/10 Excellent

christopher

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Needed more toiletries in the bsthrooms
Stayed 3 nights in Mar 2024
Response from Online Reputation Manager on Mar 19, 2024
Dear christopher,Thank you for choosing us and for sharing your review about your last stay.We look forward to hosting you again in the near future.Kind regards,Hotel Riu Ocho RiosOnline Reputation Manager

4/10 Poor

Boyd

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Need updates
Stayed 5 nights in Mar 2024
Response from Online Reputation Manager on Mar 13, 2024
Dear Boyd, Thank you for taking the time to provide feedback regarding your recent stay with us. We genuinely apologize your experience did not meet your expectations. We recognize your discomfort and appreciate your honest feedback. Our team is constantly working on improving and updating the upkeep in our accommodations. Of course, we will share your impressions with the relevant department, to make adjustments where necessary, or to take them into consideration for future refurbishments. In the future, please do not hesitate to reach out to the front desk regarding maintenance issues in your room, we would be happy to have our engineering team evaluate and resolve the issue or move you to a more accommodating room.Again, thank you for sharing with us, and we hope we will have the chance to better your experience on a future stay.With our best wishes we remain,Hotel Riu Ocho RiosOnline Reputation Manager

4/10 Poor

Francis

I had a do not disturb sign on the door and while I was using the bathroom the housekeeper entered the room and I told her in the bathroom please close the door and she didnt and I had to scream at her to close the door which she then did . I went to complain at the front desk and they told me to contact Expedia and I explained it wasn't Expedia staff that opened the door on me. I then asked to speak to someone else as I wasn't getting a proper apology just excuses. I spoke to a gentleman from Spain who said he was the manager of the riu hotel and when I explained the situation he immediately apologized for that behavior.
Stayed 3 nights in Mar 2024
Response from Online Reputation Manager on Mar 13, 2024
Dear Francis, Thank you for taking the time to share your feedback.It saddens us to hear that your stay was anything less than pleasing due to the interaction with one of our housekeepers.While the lack of service you experienced is unusual and not the standard of our hotel, there is no excuse for a lackadaisical attitude on the part of any of our employees. Certainly, this is not the kind of experience we would like our valued guest to have and we apologize for any inconvenience this may have caused you during your stay. We take complaints very seriously at our property. Please know, that your voice has been heard and this and we will use your feedback to optimize operations where necessary.It is our hope that you provide us an opportunity to be at your service again. Warm regards,Hotel Riu Ocho RiosOnline Reputation Manager

10/10 Excellent

Lana

Liked: Cleanliness, staff & service, property conditions & facilities
I love the night life and the pool activities
Stayed 6 nights in Mar 2024
Response from Online Reputation Manager on Mar 12, 2024
Dear Lana,Thank you so much for taking the time to write a review. We are very happy to hear that we were able to provide you with a pleasant experience.It was great having you as our guest, and we look forward to welcoming you again on your next visit to our area.Best Regards, Hotel Riu Ocho RiosOnline Reputation Manager

10/10 Excellent

PATRICIA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was attentive and polite,food was great, the only thing is there was no tea in the room only coffee but it's all good anyway. Thank you
Stayed 3 nights in Mar 2024
Response from Online Reputation Manager on Mar 12, 2024
Dear PATRICIA,We appreciate your words.It was a pleasure having you stay with us and we are glad that you enjoyed all aspects of our property.We look forward to welcoming you again in one of our worldwide premises.Best wishes, Hotel Riu Ocho RiosOnline Reputation Manager

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay!!!!
Stayed 3 nights in Feb 2024
Response from Online Reputation Manager on Mar 12, 2024
Dear Mario,Thank you for taking the time to give us your valued feedback following your recent stay at our hotel.We look forward to sharing another amazing experience with you soon. Have a lovely day.Hotel Riu Ocho RiosOnline Reputation Manager

10/10 Excellent

Stephanie

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
graduating high school. It was such a great time and already looking forward to the next trip with the rest of my family and extended family. I have to give a shout out to the activity staff. They were amazing, and one of the reasons we will be coming back, just to name a few, Jason(JJ), Moriah, and Anthony, and so many others we did not get their names, but made the adventure we had with our daughters totally worth it. They had such and amazing time, I am already looking forward to coming next year with all my kids who will be all adults next year! For all the people that are worried about making the journey to Jamaica, we felt so safe in our resort, still used caution as you should on all vacations. 😊😊
Stayed 7 nights in Feb 2024
Response from Online Reputation Manager on Mar 8, 2024
Dear Stephanie,Thank you very much for choosing to spend a wonderful holiday with us.We hope that you will come back to stay with us again, so that we can offer you another 100% satisfactory stay in our company.We look forward to hearing from you.Yours faithfully,Hotel Riu Ocho RiosOnline Reputation Manager

10/10 Excellent

Orville

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 3 nights in Jan 2024
Response from Online Reputation Manager on Mar 8, 2024
Dear Orville,Thank you for your comment,It is very gratifying to receive such positive feedback as yours. It is very gratifying to receive such positive feedback from you, so we can see that we are continuing our efforts to do our best.We hope that you will visit us again soon at one of our facilities and provide you with another 100% satisfactory experience.Yours faithfully,Hotel Riu Ocho RiosOnline Reputation Manager

10/10 Excellent

Rene Catholine

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are amazing!!!
Stayed 6 nights in Feb 2024
Response from Online Reputation Manager on Mar 7, 2024
Dear Rene Catholine,We would like to thank you for sharing your feedback on your recent stay at our resort. It is great to learn that you had a good experience. We look forward to welcoming you back soon. Best Greetings, Hotel Riu Ocho RiosOnline Reputation Manager

10/10 Excellent

Tishaunna

Liked: Staff & service, property conditions & facilities
Loved every second of it
Stayed 4 nights in Feb 2024
Response from Online Reputation Manager on Mar 8, 2024
Dear Tishaunna, We truly appreciate you taking the time to leave us your fantastic 5 star review on Expedia.It delights us to know that your experience was noteworthy and it is such a joy to read your lovely words.We look forward to hosting you again soon for another amazing experience!Yours Truly, Hotel Riu Ocho RiosOnline Reputation Manager

10/10 Excellent

Errol

Stayed 4 nights in Feb 2024

4/10 Poor

Cournee

Liked: Staff & service
Disliked: Property conditions & facilities
Best things was the staff
Stayed 4 nights in Feb 2024
Response from Online Reputation Manager on Mar 11, 2024
Dear Cournee,Thank you for your comment.We are very happy to know that you felt wonderfully cared for by our staff.On the other hand, we would have liked to know where we failed according to his point of view in order to be able to discuss the issues in depth.On our website you will find the wide and varied range of hotels we have and the information corresponding to each of them. We are convinced that you will find the one that best suits your needs. We would like you to give us the opportunity to welcome you again in one of our facilities and, thus, be able to present to you the wonderful experience that we are used to offering 100% satisfactory.Yours faithfully,Hotel Riu Ocho RiosOnline Reputation Manager

10/10 Excellent

Aliah

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, quick and easy check-in and check- out process, clean areas. Only thing i would recommend is adding more evening activities for adults.
Stayed 4 nights in Feb 2024
Response from Online Reputation Manager on Mar 7, 2024
Dear Aliah,Honestly, you can't imagine how satisfying it is to read reviews like yours, from which we can see how much you enjoyed your stay with us.We note that we lived up to your expectations on the points that you have rated us and we thank you for letting us know.We look forward to enjoying your company again soon.Yours faithfully,Hotel Riu Ocho RiosOnline Reputation Manager

10/10 Excellent

Roberteen

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the property and the convenient beach area.
Stayed 8 nights in Feb 2024
Response from Online Reputation Manager on Mar 6, 2024
Dear Roberteen,Thank you for sharing your experience.We are very happy to receive a review like yours and we hope that, soon, you will give us the opportunity to welcome you again in one of our facilities and provide you with an equal or better experience than the one you had.We look forward to welcoming you with open arms.Yours faithfully,Hotel Riu Ocho RiosOnline Reputation Manager

4/10 Poor

TraNisha

Traveled with group
Liked: Staff & service, property conditions & facilities
Roaches in my room.
Stayed 3 nights in Feb 2024
Response from Online Reputation Manager on Mar 6, 2024
Dear TraNisha,Thank you for your comment,In relation to insects, allow us to inform you that we carry out continuous fumigation in all areas of our facilities, complying with rigorous protocols and regulations. Sometimes, unfortunately, it is difficult to fight against nature, and we hope you understand this limitation.We would have liked to know if you enjoyed the rest of the services we offer.I hope you will give us the opportunity to welcome you again at one of our facilities so that we can offer you the wonderful service and 100% satisfactory stay that we usually provide to our guests.Yours faithfully,Hotel Riu Ocho RiosOnline Reputation Manager

8/10 Good

Gurpreet

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it is a very nice Resort. The food quality could definitely be improved. Also the liquor served was below par. Definitely need to improve in the liquor selection.
Stayed 4 nights in Feb 2024
Response from Online Reputation Manager on Mar 6, 2024
Dear Gurpreet,Thank you for your very positive review,It is a joy for us to receive this type of score from our guests.We are glad that you enjoyed the aspects that you rated so positively.We have taken note of your assessment and will discuss it with the corresponding department.Come back soon to enjoy with us!Yours faithfully,Hotel Riu Ocho RiosOnline Reputation Manager

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities
The only downside to this resort was the food. I also didn’t like that there were no food options available from 10:30pm til 7:00am the next day.. drinking all day/all night there should be at least one actual restaurant open til 12:00-1:00am. The chips & queso in the sports bar do not cut it.
Stayed 6 nights in Feb 2024
Response from Hotel Riu Ocho Ríos Online Reputation Manager on Mar 7, 2024
Dear Alexandra,Thank you for taking the time to provide us your feedback.In our pursuit of excellence, it certainly saddens us to learn that you were left disappointed with some aspects of your experience. Your review will be passed on to the departments in charge.We hope we have the opportunity to welcome you again soon.Best Regards,Hotel Riu Ocho RíosOnline Reputation Manager

6/10 Okay

Al, Laurel

Could have been better standard
Stayed 5 nights in Feb 2024
Response from Online Reputation Manager on Mar 5, 2024
Dear Al,Thank you for providing your honest feedback.It is unfortunate to hear you weren't completely satisfied with your recent experience.We sincerely hope that we will have the opportunity to welcome you back again for a more satisfying experience.With our best wishes we remain, Hotel Riu Ocho RiosOnline Reputation Manager