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Reviews of DoubleTree by Hilton Jamestown

4 out of 5
DoubleTree by Hilton Jamestown
150 W 4th St, Jamestown, NY

Reviews

8.8

Excellent

Rating 10 - Excellent. 399 out of 649 reviews" "
Rating 8 - Good. 145 out of 649 reviews" "
Rating 6 - Okay. 55 out of 649 reviews" "
Rating 4 - Poor. 26 out of 649 reviews" "
Rating 2 - Terrible. 24 out of 649 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed our stay in Jamestown, NY. We were there for the eclipse. It was a great location and easily walkable to the National Comedy Center.
Stayed 1 night in Apr 2024

8/10 Good

Matthew

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Given the available options and proximity to the ice arena this was a great fit for our group. Decent amenities (pool, workout area, lounge / restaurant etc.). Note you do need a room key to operate the elevators or to open doors from the stairwell. No hockey sticks allowed in the hotel either (as an FYI).
Stayed 2 nights in Apr 2024

10/10 Excellent

BARBARA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accommodations were clean and comfortable, staff was very helpful and pleasant.
Stayed 3 nights in Apr 2024

4/10 Poor

Edward

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
Overpriced and terrible food. The breakfast buffet did not have made to order omelets as promised. Worse then what you get at a Holiday or Days inn for free.
Stayed 1 night in Apr 2024

8/10 Good

Douglas

Parking unsecure
Stayed 2 nights in Apr 2024

4/10 Poor

Laura

Traveled with group
Liked: Cleanliness
Disliked: Amenities
Did not like that everything at the hotel was an upcharge. Wifi should have been free for guests as well as breakfast. It was also unclear if the two water bottles in the room were free or not, because the language of the label was confusing. The restaurant in the hotel took SO long to take our order, and the food was bad. I would not return.
Stayed 2 nights in Apr 2024

10/10 Excellent

daniel

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was wonderful. The location is perfect for the hospital, dining, and activities.
Stayed 1 night in Apr 2024

8/10 Good

Reynaldo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a clean, quiet, and mostly updated facility. The best mixture of affordability and comfort in Chautauqua County.
Stayed 4 nights in Mar 2024

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service. I had a problem with the linen, and they fixed it immediately. Great stay!
Stayed 5 nights in Mar 2024

10/10 Excellent

Cristiana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay at a great hotel. Highly recommend it.
Stayed 3 nights in Mar 2024

10/10 Excellent

Kelly

Stayed 1 night in Mar 2024

8/10 Good

Lucas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only issue the room type I had reserved was not available but looks like it was expidas fault.
Stayed 1 night in Feb 2024

10/10 Excellent

AlwaysMore

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Thomas

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was absolutely amazing at the DoubleTree. When I say staff I mean the staff working at the front desk. They more then accommodated all of my needs . I felt like they went above and beyond to help me since I had 3 small children and could not leave the room without taking them with me. The hotel is exceptionally clean and extremely safe. You can not get anywhere in the hotel without using your key so you don't have to worry about stranger wandering the hotel. Aftwr speaking with starr with decided to book another night. We paid for the room and went to show the reservation to the desk. The manager the. Tells us due to our autistic daughter dialing 911 on day one he wouldn't allow us an additional night. Hotel staff said the 911 call was no big deal but the manager disagreed in fact he also said we didn't allow housekeeping in along with other lies. He ended up calling the police lying to them by saying we refused to leave. Not recommended based on manger who 2will be reported.
Stayed 4 nights in Feb 2024

10/10 Excellent

Cristiana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Clean and comfortable.
Stayed 1 night in Feb 2024

10/10 Excellent

Jennifer

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were very pleasant
Stayed 1 night in Feb 2024

10/10 Excellent

Amon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was wonderful. The staff is great!
Stayed 2 nights in Feb 2024

10/10 Excellent

John or Marianne

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great value for the money. Would stay here again.
Stayed 2 nights in Feb 2024

10/10 Excellent

Gary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurant option was perfect. Close to sights
Stayed 2 nights in Feb 2024

8/10 Good

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel! Very bright and clean! Hotel staff was exceptional!
Stayed 1 night in Feb 2024

10/10 Excellent

Scott, Pittston

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an issue with another area hotel and this hotel was more than understanding and helpful!!
Stayed 1 night in Feb 2024

10/10 Excellent

Gerard

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Suzanne

Liked: Cleanliness, property conditions & facilities
Internet very slow and required a fee to upgrade to a reasonable speed when your competition, the Marriot does not charge for a fast speed. Charging $2 for a bottle of clean water in the room is incredible! Also your competition fits Doesn’t charge for water. On trip staying at the two different properties, the Marriot was a far better value.
Stayed 1 night in Feb 2024

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
was in town for a wrestling tournament and the hotel was very accomodating
Stayed 1 night in Jan 2024

10/10 Excellent

Mary

Stayed 1 night in Jan 2024

10/10 Excellent

Madeline

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a last minute booking and we’re glad we made it. The staff was very nice. It just so happened that the night we were there they were having a music event. That was pretty cool. There was plenty of parking. The room itself was comfortable. We went to the breakfast buffet. That was $15 a person. There was plenty of food that was constantly being replaced as it emptied. The coffee was very tasty ( not bitter). We were given a cup of coffee to go. The hotel was quiet and clean.
Stayed 1 night in Jan 2024

2/10 Terrible

Mark

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023

8/10 Good

Kaitlyn

Stayed 1 night in Dec 2023

10/10 Excellent

Denise

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Valerie

Very clean and excellent customer service
Stayed 1 night in Dec 2023

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Monty

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was clean and quiet. Walkable to the Cherry Lounge for beer and wings. Easy free parking.Overall very satisfied.
Stayed 1 night in Dec 2023

6/10 Okay

Dawn

Traveled with family
Liked: Cleanliness, property conditions & facilities
The hotel and room itself were fantastic. The lack of vending machines and $4 water in the "store" felt a little greedy, as was advertising free wi-fi, only it's not free. The swimming pool was absolutely freezing cold and not enjoyable in the least.
Stayed 2 nights in Dec 2023

10/10 Excellent

Zachary

Stayed 3 nights in Dec 2023

10/10 Excellent

Kimberley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Melanie, White Plains

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is what makes this hotel exceptional.
Stayed 4 nights in Nov 2023

10/10 Excellent

Mark

Stayed 2 nights in Nov 2023

10/10 Excellent

Cristiana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were delighted with this hotel! The staff was very friendly and helpful, the hotel and our room were very clean, end it was very quiet. The parking was convenient, and we had a great view from our room. We were impressed with the set up of the restaurant and bar, the lounging area, and the pool. We will stay here again in the future.
Stayed 3 nights in Nov 2023

8/10 Good

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in a very convenient location for many places in Jamestown.
Stayed 2 nights in Nov 2023

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
It was a very pleasant experience,
Stayed 1 night in Nov 2023

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were in Jamestown to go to the Lucille Ball museum and National Comedy Center. The Doubletree is in walking distance to both and anything else we wanted to do. One local person told us to be cautious where we walked at night. We stayed on the main streets and I never saw anything that made me feel unsafe. There are some nice restaurants and bars downtown, including in the lobby of the Doubletree. The front desk clerk, Sarah, was very helpful when we checked in. She recommended places to go. The Doubletree was clean and comfortable. The staff was friendly and helpful. I would definitely stay there again
Stayed 2 nights in Nov 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Room comfort
was an alright stay
Had very uncomfortable chairs and beds where had on our backs. Slept in separate beds.
Stayed 1 night in Nov 2023

8/10 Good

Sara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff at the front desk or nothing short of amazing. The beds are hard and uncomfortable. The pillows would squish down and be flat as pancakes in less than five minutes laying on it. The breakfast buffet Way over priced. The restaurant staff were not very knowledgeable of the food they were serving. The service at the restaurant was not so good either.
Stayed 2 nights in Nov 2023

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great price. Clean. Comfortable.
Stayed 1 night in Nov 2023

10/10 Excellent

Cindy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Conveniently located.
Stayed 1 night in Nov 2023

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

James M.

Stayed 1 night in Nov 2023