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Reviews of Residence Inn Atlantic City Airport Egg Harbor Township

3 out of 5
Residence Inn Atlantic City Airport Egg Harbor Township
3022 Fire Rd, Egg Harbor Township, NJ

Reviews

9.0

Wonderful

Rating 10 - Excellent. 403 out of 633 reviews" "
Rating 8 - Good. 162 out of 633 reviews" "
Rating 6 - Okay. 29 out of 633 reviews" "
Rating 4 - Poor. 14 out of 633 reviews" "
Rating 2 - Terrible. 25 out of 633 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 16, 2024
Thank you for the 5/5 rating, Susan!It's excellent you enjoyed your time at Residence Inn by Marriott Atlantic City Airport Egg Harbor Township so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

10/10 Excellent

Kassundra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on Apr 11, 2024
Kassundra, thank you for choosing Residence Inn by Marriott Atlantic City Airport Egg Harbor Township. We're thrilled to know that you have had an enjoyable stay with us. We hope your future travels bring you back again soon. Safe travels!

10/10 Excellent

Najibullah

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect!
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 31, 2024
Najibullah, it's wonderful to hear that your stay with us at the Residence Inn by Marriott Atlantic City Airport Egg Harbor Township was perfect! It's our pleasure to ensure an exceptional experience for all our guests and we're delighted we could meet your expectations. We look forward to the opportunity to serve you again in the future.

4/10 Poor

Donna

Stayed 1 night in Dec 2023

6/10 Okay

Carlos

Stayed 1 night in Dec 2023

8/10 Good

mark, maspeth

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Pool was the reason why we chose this property but it was closed during our stay. There was no notice for people who are looking them up online. No small items like lotion and toothpaste. They said that it is no longer a standard practice to give them out or even keep them in stock for guests who need them.
Stayed 2 nights in Dec 2023

10/10 Excellent

WALTER

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Timothy

Stayed 2 nights in Dec 2023

6/10 Okay

Elaine

Traveled with family
Liked: Cleanliness, room comfort
There was no hand soap in bathroom in wither room. We only stsyed one night and used our hand sanitizers but note for future, bathroom should be equipped
Stayed 1 night in Dec 2023

4/10 Poor

Iris

Traveled with family and small children, Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The hotel was nice. The room was clean. My biggest problem was that the pool was not operational. Dispite the fact I called on 2 different occasions asking about pool hours and then calling to request a room on the first floor to be close to the pool, no one mentioned the pool was closed because they were waiting on a heating pump. The primary reason for the stay was because I was hosting a party for my grandchildren and their friends to be able to swim . That was going to be the highlight of our stay. So I was very upset to hear first about the pump, then the GM said to close the pool then they added chemicals in the pool which really eliminated any hope of salvaging our stay. No offer of compensation just, I'm sorry. We look forward to this for 2 weeks! For the amount of money we put out for 2, 2 bedroom suites, I feel cheated.
Stayed 1 night in Nov 2023

2/10 Terrible

Edward

No hot water had to leave before breakfast
Stayed 1 night in Nov 2023

10/10 Excellent

Timothy

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
So close to everything, also had a nice cottage look to it
Stayed 1 night in Oct 2023

10/10 Excellent

Howard

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is located right across from WalMart and also 2 restaurants. There was also a diner located around the corner from the hotel. The property was clean as well as our hotel room. We had an option to cook in our room, but we chose to eat out. They also had a breakfast buffet available in the mornings from 7am to 10am. There was always something complementary to drink available down stairs. The staff was always available to help with any needs that arose. I would definitely recommend this hotel to anyone visiting Egg Harbor Township, New Jersey.
Stayed 5 nights in Oct 2023

8/10 Good

Todd

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room for the price but the smallest trashcan ever. If you’ve got a family with kids…..good luck
Stayed 1 night in Oct 2023

8/10 Good

Denise

Stayed 2 nights in Oct 2023

10/10 Excellent

Jose

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place very clean the service is great 👍
Stayed 1 night in Oct 2023

2/10 Terrible

Doreen

Stayed 3 nights in Sep 2023

2/10 Terrible

Robert

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Staff was great, room is dated and run down, no hot water in shower, toilet running all night. This is a 79 dollar room not 260
Stayed 1 night in Sep 2023

8/10 Good

anita

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2023

10/10 Excellent

Peter, delray beach

Liked: Property conditions & facilities
Clean and comfortable!!
Stayed 1 night in Aug 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

6/10 Okay

Shannon

Traveled with family
Disliked: Staff & service
Chaos
Yikes. The pros.. location, super comfy beds, big rooms with kitchens, Housekeeping. The cons... AC broken, smoke-filled rooms, burn holes, clueless front desk staff. Dangerous - they give out room keys like tic taks. Our room had someones belongings including a laptop. The front desk person actually asked US to touch it and bring it down to them ourselves. We ran into that guest in the lobby the next day and he said that he tried to get into our room later that night but we had it bolted. He also said that it happened to him 3 times! The front desk kept "forgetting" where they put him and giving his room to others. One of these days this type of cluelessness in management is going to lead to a safety issue.
Stayed 2 nights in Jul 2023

10/10 Excellent

Heather

Stayed 1 night in Jul 2023

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
cleanliness was not godliness
everytime, and the next day entering the elevators , same old trash and dirt. All the sheets, towels reeked of black mold and smelt of mold. cleanliness was not godliness Would not recommend to anyone to stay at this hotel.
Stayed 1 night in Jun 2023

10/10 Excellent

Diane

Stayed 1 night in Jun 2023

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023

10/10 Excellent

Jade

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great service.
Stayed 2 nights in May 2023

10/10 Excellent

Kassundra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 1 night in May 2023

6/10 Okay

Sabrina

Traveled with family
I arrived around 3ish got to the room 330pm to walk down the hall I encountered a big dog barking at me I was told could I go in my room because she was not sure if the dog would bite I rushed my 72 year old mother into the room closed the door. Around 430 or 5pm I heard the dog barking in the room thru the walls. I didn't know hotels allowed dogs that big to even be in the hotel. Next problem the tables had burn marks on all of them the refrigerator never got cold it was on level 9 but still my juice and water was warm come 11am also had insulin in there as well which was warm the refrigerator smelled like it had a power outage and everything went spoiled but it was totally empty till I came and put items in there. It was humid on 5/13 so I checked the air it was blowing out heat turned on the air it was still humid went to the bedroom it was cool but that stopped and went back to humid I left came back around 1145pm open the door it was 83 degrees in the room the whole night whewwww. I called downstairs some one came up I think his name was Tracy I was told he couldn't give another room to give it 45 mins and to tell someone in the morning my issue again he said I don't have any rooms to give you. So it was hot then cool I woke up to heat again went downstairs talk a gentleman at the front desk with the beard and curled up mustache told him And he looked shocked then too many dogs barking on the floor I was on not satisfied at all it's a lot more but I've reached my limit
Stayed 1 night in May 2023

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Great room and good front desk. Not a great floor.
I was relegated to the fourth floor which was the only floor without any carpeting. Apparently had some water damage. She said the place was sold out but the parking wasn't full at all. The bathroom garbage was hard to find and it was stuck behind an overlapping shelf below the sink. The room was quiet and the suite was quiet and clean and well apportioned. Quite nice and large. It had a nice kitchen area. Overall, the room was quite good. It was the lack of carpeting and feeling like with my discounted through hotels.com that I was relegated to the worst floor. Could be wrong. They need a better selecton of snacks. No peanuts or other items that were "healthier." The continental breakfast was decent.
Stayed 1 night in May 2023

2/10 Terrible

Marguerite, DENVER

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk was understaffed and desk agent spent most of his time in office and not assisting guests. TV did not have signal. Front desk said they would call, no service, no follow up, no milk at breakfast despite a Wawa across the street. No linens for pull out couch, dented and abused appliances. Building was undergoing renovations…should not have been open or at least close by floors. Dusty, dirty. Housekeeping staff was very kind. Never again…I expect more from Marriott

10/10 Excellent

Craig

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very nice time
Stayed 3 nights in Apr 2023

8/10 Good

Corrine Mae, Maspeth

Traveled with family and small children
Liked: Cleanliness, staff & service
We like our stay here, it’s neat and quiet even though there is an on going renovation of the 2nd floor that we are in. I chose this place because it has a basketball court. My boys played basketball there the whole time we were there. Can’t wait to come back and stay here again!
Stayed 1 night in Apr 2023

8/10 Good

Catherine Yvette, Bronx

6/10 Okay

Michelle

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Cons: The internet was terrible and the water wasn’t hot. It was a short stay so we didn’t make a fuss. Positive note: Everything else was great. We stayed here before and it was great. Maybe this weekend was just a fluke that we had problems.
Stayed 3 nights in Apr 2023

10/10 Excellent

Amodeni

Stayed 1 night in Apr 2023

10/10 Excellent

Eluisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

2/10 Terrible

Elizabeth

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
Very clean and nice. Customer service during the day was great. Night person at desk was rude!!! Loud beeping coming from closet in room all night. luke warm water.
Stayed 1 night in Apr 2023

10/10 Excellent

Mari-Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023

10/10 Excellent

Jacqueline

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and well stocked breakfast.
Stayed 1 night in Mar 2023

8/10 Good

Diana

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Could not reach front desk for one hour and had to go down for linens for pullout bed. No pillows were available.
Stayed 1 night in Mar 2023

8/10 Good

Wesley

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The wi-fi was down when we got there but the staff was great and very apologetic. It came up within an half hour. Would recommend.
Stayed 1 night in Mar 2023

4/10 Poor

Patricia

Traveled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Cold shower!
My husband and I spent several nights here while in town for a funeral. Unfortunately, the shower in our room had very little hot water. When we reported this issue we were told that there was nothing that they could do and that they did not have any rooms available for us to relocate. We requested that maintenance check out the issue and was told that the rooms on either side of us had hot water. We also had other family members staying at the hotel, and they had hot water. In fact, I showered in one of my son's rooms so that I could have some hot water. Unfortunately, my husband was confined to a wheelchair and could not shower in just any shower. He needed an ADA compliant room. Very disappointed with our stay.
Stayed 3 nights in Mar 2023

2/10 Terrible

Katie

Traveled with family
Disliked: Property conditions & facilities, room comfort
Probably won't stay here again
Our stay was definitely not worth the money, there was no hot water, the shower head did not work well. AND the smoke smell from people smoking in the room next to us was awful. Our clothes smell, the room smelled. We actually saw the person in the room next to us in the hall smoking a cigarette. We spoke to the front desk about all these issues multiple times. Staff was friendly and the breakfast was great! But for the cost we should never have to deal with cigarette smoke and having to smell it throughout our entire stay
Stayed 2 nights in Mar 2023

6/10 Okay

Breanna

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The staff is rude and unhelpful… since I checked in I have asked for extra towels and linen. It took days to receive on top of that my tv hasn’t worked in the bedroom. I have called three times and no one came to fix it.
Stayed 3 nights in Dec 2022

8/10 Good

Marilyn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
When I am in this area, I always stay here. Room was comfortable and clean. Breakfast was very good. Servers were very friendly.
Stayed 2 nights in Nov 2022

10/10 Excellent

Jacqueline

Liked: Cleanliness, property conditions & facilities, room comfort
Good experience, very nice and clean.
Stayed 1 night in Oct 2022

8/10 Good

Thomas

Traveled with family
Liked: Cleanliness, staff & service, room comfort
My choice just outside AC
Probably one of the best choices in the area, if you don’t want to go and stay at one of the AC Casinos.
Stayed 1 night in Sep 2022
Response from Ana Martinez on Sep 27, 2022
Dear Thomas,On behalf of the entire hotel team, I want to thank you for sharing about great experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with whole team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,

2/10 Terrible

Joel

Stayed 1 night in Aug 2022