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Reviews of Residence Les Demeures de la Massane - Vacancéole

3 out of 5
Residence Les Demeures de la Massane - Vacancéole
5 impasse Edmond Brazes, Argelès-sur-Mer, Pyrenees-Orientales

Reviews

8.0

Very Good

Rating 10 - Excellent. 78 out of 230 reviews" "
Rating 8 - Good. 100 out of 230 reviews" "
Rating 6 - Okay. 22 out of 230 reviews" "
Rating 4 - Poor. 16 out of 230 reviews" "
Rating 2 - Terrible. 14 out of 230 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

8.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

4/10 Poor

Joanne

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Located in good area, house nice and spacious pool clean. The one problem was the noise at night time children running around till gone 2am and people talking till 4am no security or respect to be quiet after 12am so was not a restful place
Stayed 14 nights in Aug 2022

2/10 Terrible

Tracy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful Awful Awful. A complete and Utter Dump!
Such an awful place. Poor customer service. Large deposit taken on check in (which says a lot about the type of people they have staying). Very expensive £150 per night and we still had to make our own beds/clean the place from top to bottom including toilets etc otherwise you wouldn't get your hefty deposit back. It was 40 degrees C when we stayed at this dump and there was no air conditioning. We asked about fans and they said you could go out and buy one. Very noisy after midnight, not that we could sleep in that sweltering heat with no air con and no breeze whatsoever. We were booked in for three nights and left after one otherwise it would have ruined our holiday. Please do not book in here, especially in the Summer, unless that is you like to stay somewhere that resembles Colditz!!
Stayed 3 nights in Aug 2018

4/10 Poor

Mert

Liked: Cleanliness, staff & service
Disliked: Room comfort
Don’t forget to mention the 130-300 euros deposit!
First of all we have encountered 130 euros security deposit that was not mentioned at all during the reservation which would make me reserve another hotel in the area. Second the rooms were extremely hot and there were no ac units available. We could not open the windows because of the mosquitoes. Other visitors at the hotel came back around 3 am and they were talking very loud right outside for atleast 45 minutes and it woke us up. Lastly and most importantly we lost the wifi connection in our room around 11pm which was extremely important for us because we are coming from the states and did not have phone service available during our stay in Europe. I am extremely unhappy with my experience and purchase.
Stayed 1 night in Jun 2018

8/10 Good

Colette, Newcastle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay
Easy place to stay and close to Collioure.
Stayed 3 nights in Jun 2018

8/10 Good

S, Vancouver, BC

Liked: Cleanliness, staff & service, property conditions & facilities
Nice apartments
Nice budget apartments, just two years old, so pretty much everything is new. Staff is very nice and helpful. Very reasonable price. I recommend this place!

8/10 Good

DocL, Cheshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
Nice clean brand new facility. Great pool. Very secure for kids to play out. Watch out when booking we found we had paid for 2 apartments rather than 2 rooms in 1 apartment. Pleasant staff but not very forthcoming. They have a vacuum and welcome pack but we didn't find out till we left! Would recommend and would stay again.

4/10 Poor

Michael, Shanghai, China

Disliked: Cleanliness, staff & service, property conditions & facilities
THIS WAS A COMPLETE RIP-OFF
BEWARE - this is a seasonal (summer) rental. We came in October. There was no one at the front desk, just a number to call the guardians. They are just there to watch over the place, not do anything. It took them 2 hours to arrive, as they were out shopping. The internet didn't work and the pool was drained - as it is every autumn. Oh, and expect to pay 6 or 7 euros PER BED for sheets and towels (which is in the fine print). We stayed for only 2 days, so this added an incredible 30 Euros to our room bill for 4 people. Maybe it's nice in the summer, but not outside of season.

8/10 Good

Didier

Stayed 10 nights in Dec 2023

10/10 Excellent

Jose Antonio

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Roberto

Traveled with family
Liked: Cleanliness, room comfort
Hotel muy bueno
Todo perfecto, la atención en recepción muy buena y la chica muy simpática, todo genial!!
Stayed 1 night in Dec 2023

10/10 Excellent

Finot

Traveled with group
Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Julian

Liked: Cleanliness, room comfort
Buena estadia
El apartamento muy bien Dispone de todo lo necesario Sin duda alguna volvería a hospedarme Relación calidad precio está muy bien Recomendable para otros viajeros
Stayed 11 nights in Oct 2023

8/10 Good

Christian

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2023

8/10 Good

Nicole

Liked: Cleanliness, room comfort
Stayed 4 nights in Sep 2023

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort
Bon séjour
Bon séjour
Stayed 1 night in Sep 2023

10/10 Excellent

Jean-Michel

Stayed 1 night in Sep 2023

6/10 Okay

francoise

Traveled with family and small children, Traveled with partner, Traveled with family
Disliked: Amenities
Avec les chaleurs qui fait maintenant une clime est plus appropriée qu'un simple ventilateur. ..
Stayed 7 nights in Aug 2023

8/10 Good

Fabien

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Pascal

Stayed 1 night in Jul 2023

8/10 Good

Karen

Stayed 1 night in Jul 2023

8/10 Good

Virginie

Stayed 1 night in Jul 2023

8/10 Good

PATRICIA

Stayed 2 nights in Jun 2023

8/10 Good

NICOLE

Liked: Cleanliness, room comfort
Séjour d'une seule nuit. Rien à signaler.
Stayed 1 night in Jun 2023

8/10 Good

Elkin Oved

Traveled with family
Liked: Room comfort
Stayed 2 nights in Jun 2023

8/10 Good

Anabela

Stayed 2 nights in May 2023

2/10 Terrible

FRANCOISE

Liked: Cleanliness
Disliked: Room comfort
anniv de mariage
Stayed 4 nights in Apr 2023

8/10 Good

Ignacio

Traveled with family
Liked: Cleanliness, room comfort
Correcto
Muy sobrio pero correcto. Nosotros pasamos una sola noche porque íbamos de paso
Stayed 1 night in Apr 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Feb 2023

6/10 Okay

Loïc

Disliked: Room comfort
Très moyen
L'accueil a été sympa mais la chambre présentait des défauts qui n'ont pas été réglés. Des lattes du clic clac étaient cassées et au lieu de nous dire "ne vous inquiétez pas, nous allons vite réparer cela (ou nous proposer une autre chambre)", on nous a dit "si vous voulez, je vous envoie un technicien...". De plus, le cache de protection électrique du chauffe eau était manquant laissant à portée les fils électriques...
Stayed 4 nights in Dec 2022

8/10 Good

Ekaterina

Liked: Cleanliness, room comfort
Séjour agréable
Bon accueil, le cadre est agréable, le parking est surveillé.
Stayed 3 nights in Dec 2022

10/10 Excellent

Michel

Stayed 3 nights in Sep 2022

2/10 Terrible

Hervé

Stayed 1 night in Sep 2022

2/10 Terrible

Benoît

Traveled with family
Disliked: Cleanliness, room comfort
HORRIBLE
logement pas du tout conforme au photos sur le site. logement détériorer, sale, bruillant, aucun services. A FUIR. Première expérience avec Hotel.com est je suis déçu. le tarif de la nuitée ne les vaut pas du tout j'aurais mieux dormi dans une toile de tente.
Stayed 1 night in Sep 2022

4/10 Poor

Madlen

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Appartement Haus über 2 Etagen sehr abgewohnt. Nicht zu empfehlen. Wohnung war dreckig als wir ankamen. Tolle gepflegte Poolanlage.
Stayed 14 nights in Jul 2022

8/10 Good

Severine

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2022

8/10 Good

Delphine

Traveled with family
Liked: Room comfort
Tres bien situé piscine spacieuse studio 2 peronne confortable parking toujours des places et le petit train tres pratique les deux seule choses vraiment gênante le.parking vue dessus des studio donc chaque voiture qui partent demarre laisse tourné en plein phare a 5 h00 6h00 tout les matins un bruit pour moi insuportable vue pas de clim fenetre ouverte pas le choix donc grace mat pas.possible sauf si vous avaient. le sommeil.profond et la deuxieme chose l odeur du siphone de la douche une odeur dure donc pas douché dedans je conseille la baignoire et de bouché la douche avec couvercle poubelle salle de baim😌sinon menage tres bien agreable rangé ....rien a dire la dessus qualité prix tres tres bien
Stayed 7 nights in Aug 2022

10/10 Excellent

Samuel

Traveled with family
Liked: Cleanliness, room comfort
Agréable résidence bien équipée
Résidence avec une jolie piscine, il y a également une salle de sport avec également une bibliothèque, club enfant. Le bâtiment est bien entretenu, certains éléments mobiliers comme les tables sont fatiguées. La clim est vraiment appréciable et ne fait pas de bruit. Accueil très pro.
Stayed 14 nights in Aug 2022

4/10 Poor

Verified traveler

Business traveler
Disliked: Room comfort
Aucune communication J’ai réservé via Hôtel.com une arnaque, j’attend mon ancien remboursement depuis plus de 20 jours, en se renvoi la balle entre Vacanceol et Hotel,com Bravo, c’est honteux comment traitez vous vos clients habituels …
Stayed 3 nights in Jul 2022

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, room comfort
Decu
Je ne reviendrais pas ça ç sur.. Pour une nuit à la rigiere ça passe mais je ne passerai pas des vacances là bas.. Beaucoup trop cher pour ce que ç.. La propreté et l'état du mobilier est à revoir, le Ptit dej ç pareil.. Bref déçu
Stayed 1 night in Jul 2022

2/10 Terrible

Yann

Traveled with family
Disliked: Cleanliness, room comfort
Stayed 1 night in Jul 2022

10/10 Excellent

Delphine

Traveled with group
Liked: Cleanliness, room comfort
Super
Difficile de joindre la reception avant le voyage, petite erreur a notre arrivée mais tt de suite réparée et le petit dej nous a été offert en contre partie dc erreur tres vite oubliée ! 😉 Tt le personnel a été très agréable ; de la receptionniste, au directeur et sans oublier le couple de Barman . Merci
Stayed 1 night in Jul 2022

10/10 Excellent

David, Chauny

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
L’environnement est agréable… Logement super …. Piscine grande
Stayed 1 night in Jul 2022

2/10 Terrible

Mickael

Stayed 1 night in Jul 2022

2/10 Terrible

Nancy

Disliked: Amenities, property conditions & facilities
Stayed 1 night in Jun 2022

8/10 Good

Fanny

Liked: Cleanliness
Stayed 1 night in Jun 2022

4/10 Poor

Tamara

Stayed 2 nights in Jun 2022

8/10 Good

NICOLE

Liked: Cleanliness, room comfort
Séjour sympathique et agréable.
Stayed 1 night in Jun 2022

10/10 Excellent

christophe

Stayed 7 nights in Jun 2022

6/10 Okay

Verified traveler

Traveled with family
Disliked: Cleanliness, room comfort
Pas mal mais peut mieux faire
Personnel accueil et ménage sympathique, bémol concernant la personne chargée de la surveillance de la piscine...assez désagréable. Les horaires de la piscine également nin communiqué à la réservation.
Stayed 1 night in Jun 2022

10/10 Excellent

David, Chauny

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Un agréable endroit , belle piscine, Le point négatifs trop tard les cles des appartements 😬🙁
Stayed 1 night in Jun 2022