Check in lady gave me an smoking room when I booked an non smoking room. she had the rudest attitude, cursed me out and threw the keys to me. accused me of smoking in an room, stated it was note in file but couldnt say an date, time or report number. the room toilet overflooded, bathroom tube wouldnt drain. informed morning checking in lady of last night incident and was giving key to new room for complimatary stay and later the day the new front desk guy when i asked him for towels cause there was no towels in the room, kicks us out of the hotel saying Angie the front desk lady never informed them of the stay. My character was dafamated and i ended up having to pay for an room i didnt reserve and got no compesation just more bad treatment. i shall be filing an federal tort claim against hotel. police was treathen agaisnt me for no good reason just as a way for the hotel to not have to explain their bad decision as far as customer service