Royal Suite, 1 Bedroom, Partial Ocean View (Windsor One Bed Butler Royal) | Minibar, in-room safe, soundproofing, iron/ironing board

Reviews of Sandals Royal Bahamian - ALL INCLUSIVE Couples Only

4.5 out of 5
Sandals Royal Bahamian - ALL INCLUSIVE Couples Only
West Bay Street, Cable Beach, Nassau, New Providence

Reviews

8.2

Very Good

Rating 10 - Excellent. 304 out of 692 reviews" "
Rating 8 - Good. 207 out of 692 reviews" "
Rating 6 - Okay. 98 out of 692 reviews" "
Rating 4 - Poor. 47 out of 692 reviews" "
Rating 2 - Terrible. 36 out of 692 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Jane

Traveled with partner
Decent trip overall. Price point is high for what you’re getting, preferred our trip to Sandals Grande St Lucia. Service needs to be improved at this location, phoned multiple times to get bathroom refreshed and no one would come. Had to go the last morning with a couple of toilet paper squares since no one would give us more toilet paper.
Stayed 4 nights in Mar 2024

10/10 Excellent

DAISY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from HP on Mar 26, 2024
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

2/10 Terrible

James

Disliked: Staff & service, property conditions & facilities
i was turned away at check in because i was recently separated from my wife before getting there and was told i could not be there alone
Stayed 6 nights in Dec 2023
Response from HP on Mar 4, 2024
Thank you for your feedback. Please know we will work hard to fix the issues presented to you during your stay. We strive to create the best experience for our guests and want to apologize for any inconvenience. Kind regards

8/10 Good

Jennifer, East Hanover

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Overall the stay met expectations. The food was average to very good. The main pool was heated, which was a plus because it got chilly at times. The off shore island was beautiful, but due to weather conditions we were diverted to a bus and then a choppy boat ride- took over an hour to get there, and then they closed up early- the last shuttle was listed as 4 pm but they made everyone leave at 3:30. To top it off, there was only one small bus waiting to take us back to the resort- hotel guests were stuck waiting with the rest of the staff who hadn’t grabbed seats on the first bus! When a guest asked a staff member why the island was closing up early he shrugged and said “well sometimes it rains”. It was not raining and did not rain that evening… The hallway carpet in the hotel smelled awful. The rooms were clean. It was noisy due to construction at the resort. Also staff was very loud in the hallways in the mornings.
Stayed 5 nights in Feb 2024
Response from HP on Feb 27, 2024
Thank you for your feedback! Please know we will work hard to fix any issues presented to you. We strive to create the best experience for our guests and are glad you have enjoyed your stay overall. Best regards

10/10 Excellent

Guendolyn S

Stayed 4 nights in Feb 2024
Response from HP on Mar 26, 2024
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Excellent

Guy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The highlight of the property was the private island, which was a wonderfully relaxed and calm place to visit. The overall highlight of the holiday was the quality of the service and hospitality. Absolutely everyone on the staff presented a sunny and helpful attitude making it almost unique in our experience. Amongst a universally excellent team, special mentions have to go to - Selina in customer relations Nichola and Logesh butler services Nicole on the beach Joel on the island Alejandro (sic?) in water sports. Our first sandals experience, but will not be our last
Stayed 9 nights in Jan 2024
Response from HP on Feb 9, 2024
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Excellent

Alexander

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property. Friendly and helpful staff. Delicious and plentiful food and drink options.
Stayed 5 nights in Jan 2024
Response from HP on Feb 5, 2024
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

8/10 Good

Matthew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a great place ! The staff was extremely friendly and helpful all week.
Stayed 4 nights in Jan 2024
Response from HP on Jan 22, 2024
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon.

8/10 Good

helen

Traveled with partner
Liked: Cleanliness, amenities
Stayed 8 nights in Jan 2024
Response from HP on Jan 22, 2024
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon.

6/10 Okay

Kelly Suzanne

Liked: Cleanliness, staff & service
Stayed 7 nights in Dec 2023
Response from HP on Jan 9, 2024
Thank you for your feedback! Please know we will work hard to fix any issues presented to you. We strive to create the best experience for our guests and are glad you have enjoyed your stay overall. Best regards

6/10 Okay

colleen

Traveled with partner
Disliked: Amenities
food was limited. No buffet,
Stayed 13 nights in Dec 2023
Response from HP on Jan 9, 2024
Thank you for your feedback! Please know we will work hard to fix any issues presented to you. We strive to create the best experience for our guests and are glad you have enjoyed your stay overall. Best regards

6/10 Okay

Evon Eugenia

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from HP on Jan 9, 2024
Thank you for your feedback! Please know we will work hard to fix any issues presented to you. We strive to create the best experience for our guests and are glad you have enjoyed your stay overall. Best regards

8/10 Good

Maksym

Stayed 6 nights in Dec 2023
Response from HP on Jan 22, 2024
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon.

10/10 Excellent

Hugh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and excellent service
Incredibly attentive and helpful staff which made the holiday even more enjoyable. Everything was accommodated including providing a temp room to change in on last day after checkout because flight was not until late evening.
Stayed 7 nights in Dec 2023
Response from HP on Jan 9, 2024
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Excellent

Amarjot, WOODBRIDGE

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from HP on Jan 9, 2024
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

2/10 Terrible

John

Liked: Cleanliness
Disliked: Staff & service, amenities
In 39 years of travel, this was the worst experience I’ve ever had. I would suggest staying anywhere else. Waste of time and money.
Stayed 4 nights in Nov 2023
Response from HP on Jan 9, 2024
Thank you for your feedback. Please know we will work hard to fix the issues presented to you during your stay. We strive to create the best experience for our guests and want to apologize for any inconvenience. Kind regards

8/10 Good

lyndsay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2023
Response from HP on Dec 11, 2023
Thank you for your feedback! Please know we will work hard to fix any issues presented to you. We strive to create the best experience for our guests and are glad you have enjoyed your stay overall.

6/10 Okay

claudia Mercedez Cortez

Traveled with partner
Trying to sell us on everything from pictures to future stays. Was too much soliciting. Beach was not great on property. Best experience was private island. Staff seemed very disorganized and unmotivated. Service was spotty at best.
Stayed 4 nights in Nov 2023
Response from Sara on Dec 1, 2023
Our deepest and most sincere apologies for your experience during your stay. We at Sandals strive to create the best experience for our guests and find this unacceptable. Please know we will work hard to fix the issues presented to you during your stay. Kind regards

10/10 Excellent

PENELOPE

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the excellent service, choice of restaurants, cleanliness, comfortable beds, spaciousness, 'all-in' vacation, choice of pools. Meet and greet service. Transport to airport. Didn't like? Lack of toilet provision in open areas. No sun loungers available for those with mobility issues. At times, the loud music. Overall it was excellent
Stayed 4 nights in Nov 2023
Response from Sara on Dec 1, 2023
Thank you for your feedback. Please know we will work hard to fix the issues presented to you during your stay. We strive to create the best experience for our guests and want to apologize for any inconvenience. Kind regards

10/10 Excellent

Huy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 4 nights in Nov 2023
Response from Sara on Nov 16, 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

6/10 Okay

Caroline

Stayed 4 nights in Nov 2023
Response from Sara on Dec 1, 2023
Thank you for your feedback. Please know we will work hard to fix the issues presented to you during your stay. We strive to create the best experience for our guests and want to apologize for any inconvenience. Kind regards

4/10 Poor

Robert

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2023
Response from HP on Nov 6, 2023
Thank you for your feedback. Please know we will work hard to fix the issues presented to you during your stay. We strive to create the best experience for our guests and want to apologize for any inconvenience. Kind regards

10/10 Excellent

Solange

Stayed 5 nights in Oct 2023
Response from Sara on Nov 27, 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

6/10 Okay

Erica

Stayed 5 nights in Oct 2023
Response from HP on Nov 8, 2023
Thank you for your feedback! Please know we will work hard to fix any issues presented to you. We strive to create the best experience for our guests and are glad you have enjoyed your stay overall. Best regards

10/10 Excellent

Rosalie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I celebrated our 25th wedding anniversary. When we arrived we were escorted to our room by our own private Butler. The room was decorated with roses, balloons and champagne. The butlers were amazing set up cooler by beach/pool each morning based on our choice where we wanted to spend day. Throughout the day they would callus on private phone they privided us with just to see if we needed anything. I would definitely return to one of their other properties to stay again.
Stayed 5 nights in Oct 2023
Response from Sara on Oct 16, 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

6/10 Okay

RONALD HUGH, Olathe

Stayed 8 nights in Sep 2023
Response from HP on Oct 31, 2023
Thank you for your feedback! Please know we will work hard to fix any issues presented to you. We strive to create the best experience for our guests and are glad you have enjoyed your stay overall. Best regards

4/10 Poor

Samantha

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We booked this place for a week for our honeymoon, this was our first Sandals experience and it felt more like a cheap Mexico resort to be honest. It was very disappointing, expensive and we would never go back. The pros: the island is really the only great thing about this place. Overall the food at the resort was decent, nothing really stood out. We went to every restaurant. Most of the staff was friendly. The cons: our hallway to our room was absolutely disgusting our entire trip. There were many leaks during our time, at one point there was 9 holes in the walls (fixing leaks), we had puddles of water that we walked through in our hallway many times, they just let the water sit and air dry so I’m sure there’s mold all over this place, it smelled so gross we dreaded going to our room, at one point someone set a plate of eggs down on the grass at the resort and no one picked them up our entire 7 day trip, the island was shut down multiple days, the bartenders don’t know how to make drinks, the ratios were terrible besides 1 person who we tried to do most of our drink ordering through. The entertainment at night was just disappointing. There was no night life. If I could do it all over again, we wish we wouldn’t have booked this place. It was so expensive and a complete waste of money.
Response from HP on Sep 27, 2023
Thank you for your feedback. Please know we will work hard to fix the issues presented to you during your stay. We strive to create the best experience for our guests and want to apologize for any inconvenience. Kind regards

4/10 Poor

Bryan

Traveled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
I was really excited for my stay at Sandals Royal Bahamian to celebrate my 20 year anniversary. Unfortunately, it wasn’t the experience I feel I should have had based on what I paid. There are pros and cons to this visit. The Pro’s - the employees are very polite and smiling all the time. Food options are good and better than most all inclusives I have been to. Activities at the fun pool were great and a good time. The Sandals island beach was great with a great setup. Cons - when I arrived I asked at the front desk if I was able to upgrade to an ocean view room and that I understand I would have to pay the difference. The room wasn’t available through Travelocity but sandals customer service said there was a room available and I would have to ask for it at check in. The person checking me in said they would let me know about the room and then never called or got back to me. There was a room that must have had a bad plumbing leak that caused the entire hallway area by our door to be soaked. Every time we came and went from our room it smelt and we had to walk in a saturated carpet. We had dinner at LaPlume and when we arrived the dining area was extremely hot. We asked the server and she said yes it is hot and the AC must not have been working. We were assuming that it would come back on soon but I didn’t. So we had to be in formal clothes (long pants for men) and had sweat dripping down our faces while we ate.
Response from Sara on Sep 26, 2023
Our deepest and most sincere apologies for your experience during your stay. We at Sandals strive to create the best experience for our guests and find this unacceptable. Please know we will work hard to fix the issues presented to you during your stay. Kind regards

10/10 Excellent

Raymond

Traveled with partner
Liked: Amenities
Very lush and clean. Able to take walks.
Stayed 3 nights in Sep 2023
Response from HP on Sep 13, 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Excellent

Julian

Liked: Cleanliness, staff & service, property conditions & facilities
Great resort
Stayed 4 nights in Sep 2023
Response from HP on Sep 11, 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

4/10 Poor

Holly

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We were very disappointed in our stay at Sandals Royal Bahamian resort. 1 of the 2 rooms we booked was awful. The air conditioning was leaking the entire time we were there and the shower was only providing scolding hot water. We asked several times for both to be fixed. It took them two days to fix the water issue and they never fixed the air conditioner leak. The day before we left, the scolding hot water was back. So, technically, they never fixed it. We were not provided to move to other rooms or to be upgraded due to our issues or even money back. Additionally, my husband and I were celebrating our anniversary and were supposed to have something special done for us in our room. They screwed that up as well by delivering the surprise to the wrong room. That was never rectified either. Based on this, we will likely never stay at another Sandals resort. The only thing good about the stay was the fabulous beaches and water, and the very nice Bahamian people.
Response from HP on Sep 5, 2023
Thank you for your feedback. Please know we will work hard to fix the issues presented to you during your stay. We strive to create the best experience for our guests and want to apologize for any inconvenience. Kind regards

10/10 Excellent

Alberto

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from HP on Aug 30, 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Excellent

Kandace

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a wonderful experience! ALL of the staff provided amazing service!
Stayed 5 nights in Aug 2023
Response from Sara on Aug 21, 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Excellent

Adner

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from HP on Aug 16, 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was excellent. Would recommend Bahamian Sandal.
Stayed 3 nights in Jul 2023
Response from HP on Aug 16, 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Excellent

Catherine E

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from HP on Aug 7, 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jul 2023
Response from HP on Jul 31, 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Excellent

Hilton

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great
Stayed 3 nights in Jul 2023
Response from HP on Jul 31, 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Excellent

Anna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best thing about Sandals Royal Bahamian was the staff. Mickey at Butch's Chophouse made my birthday dinner INCREDIBLY special (one I will never forget) and brought the whole staff out to sing to me and bring a special cake. Rio was our photographer who was incredibly generous with his time and made us feel very comfortable while he posed and worked with us. His photography skills were amazing too! Finally, Prince served our private candle-lit dinner at the beach. He was so charming and funny. We are so thankful for all of the staff and service members who made our time at Sandals so fun and memorable.
Response from HP on Jul 31, 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Excellent

Dennis W

Liked: Cleanliness, staff & service, property conditions & facilities
SANDALS was wonderful staff was great
Stayed 4 nights in Jul 2023
Response from HP on Jul 26, 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Excellent

Matthew

Stayed 5 nights in Jul 2023
Response from HP on Aug 16, 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Excellent

kiomy

Stayed 5 nights in Jun 2023
Response from HP on Jul 31, 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Excellent

Daniel

Traveled with partner
My wife and I had a phenomenal experience here. The service was fantastic, the entertainment and restaurants were top notch, and because the resort is couples only, it is very romantic and a great for a honeymoon or couple’s getaway.
Stayed 6 nights in Jul 2023
Response from HP on Jul 12, 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Excellent

Blerim

Traveled with partner
Sandals was top resort. Everything food staff everyone there was good. Top top. I’ll go again.
Stayed 3 nights in Jun 2023
Response from HP on Jul 6, 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the trip
Stayed 5 nights in Jun 2023
Response from Sara on Jun 29, 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Excellent

Jonathan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were all super friendly and attentive. Especially Dior and the bartenders at Coconut Grove bar: Vincente, LJ, Major, Shanda, Tino, Terry, Crystal, Mark, Chutkan and Tino. They were a lot of fun and made excellent drinks for everyone!
Stayed 7 nights in Jun 2023
Response from HP on Jun 26, 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Excellent

Keith

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very service-oriented. It made everything care-free and comfortable. Wonderful place.
Stayed 3 nights in Jun 2023
Response from HP on Jun 14, 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Excellent

Gor

Traveled with partner
Liked: Cleanliness, staff & service
Great vacation. You have to wake up early in the morning to find an umbrella on the beach, which was a bummer. Definitely need more umbrellas on the beach. You may want to look into getting a butler, who would reserve an umbrella for you. Don’t know how much more you would have to pay for it but if reasonable, definitely worth it.
Stayed 8 nights in Jun 2023
Response from HP on Jun 14, 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

8/10 Good

Sharon, Imperial

Stayed 5 nights in May 2023
Response from HP on Jun 12, 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Excellent

Karina

Stayed 4 nights in May 2023
Response from HP on Jun 26, 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards