Dear Edwin,Thank you for sharing your experience with us. We apologize for any inconvenience caused by the noise disturbance from neighboring rooms. We'll certainly look into this matter to ensure it's addressed promptly. We appreciate your feedback and hope to have the opportunity to provide you with a more peaceful stay in the future. If there's anything else we can assist you with, please don't hesitate to reach out.Regards,Ramy Agaiby,General Manager

Dear Beverly,We're thrilled to hear that you enjoyed your stay with us! Thank you for your kind words, and we hope to welcome you back again soon for another wonderful experience. Regards,Ramy Agaiby, General Manager

Dear Jay,Thank you for your 4-star rating! We're glad you enjoyed your stay with us. If there's anything we can improve on to earn that extra star next time, please let us know. We appreciate your feedback and hope to see you again soon!Regards,Ramy Agaiby,General Manager

Dear Mike,Thank you for your 5-star rating! We're delighted to know that you had an excellent experience with us. Looking forward to welcoming you back soon!Regards,Ramy Agaiby,General Manager

Dear Dahir,Thank you for your 5-star rating! We're delighted to know that you had an excellent experience with us. Looking forward to welcoming you back soon!Regards,Ramy Agaiby,General Manager

Dear BarbaraWe're thrilled to hear that you had a great experience during your stay with us! It's wonderful to know that you found our hotel quiet, our staff nice, and our amenities such as the pool and hot tub enjoyable. We're also glad you had a delicious dinner at Moxies and found the breakfast box to be a perfect start to your day. Your kind words mean a lot to us, and we appreciate you choosing to stay with us. We can't wait to welcome you back for another enjoyable stay in the future. If there's anything else we can do to make your next visit even better, please let us know. Regards,Ramy Agaiby,General Manager

Dear MM Sanduni,Thank you for your 5-star rating! We're delighted to know that you had an excellent experience with us. Looking forward to welcoming you back soon!Regards,Ramy Agaiby,General Manager

Dear Aviva,We're glad to hear that you found the amenities in your room convenient and enjoyed the nearby amenities such as the grocery store and restaurants. However, we apologize if the condition of the carpets didn't meet your expectations. Your feedback is valuable to us, and we'll certainly look into addressing this issue to ensure a more comfortable and enjoyable stay for our guests in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for an improved experience. If there's anything else we can assist you with, please don't hesitate to reach out.Regards,Ramy Agaiby,General Manager

Dear Kody,We're thrilled to hear that you found our staff friendly and helpful, and that you appreciated the cleanliness of our rooms during your stay. Providing exceptional service and a comfortable environment are top priorities for us, and we're delighted that we could meet your expectations. Your kind words mean a lot to us, and we look forward to welcoming you back for another enjoyable stay in the future. If there's anything else we can do to make your next visit even better, please let us know.Regards,Ramy Agaiby,general Manager

Dear Jingya,We're glad to hear that you found our shuttle bus service convenient during your stay. Providing convenient transportation options for our guests is important to us, and we're delighted that you had a positive experience with it. Thank you for sharing your feedback, and we look forward to welcoming you back for another great stay in the future. If there's anything else we can assist you with, please don't hesitate to let us know.Regards,Ramy Agaiby,General Manager

Hi Sylvia,We're sorry to hear about your missed flight connection, but we're glad that our staff could make your late arrival as smooth as possible. Providing excellent service, especially during unexpected situations, is something we take pride in. We're pleased to hear that our front desk employee was super friendly and helpful in assisting you with shuttle arrangements for the next morning. Your comfort and convenience are always our top priority, and we appreciate you taking the time to share your positive experience. We hope to have the opportunity to welcome you back under better circumstances in the future. If there's anything else we can assist you with, please don't hesitate to reach out.Regards,Ramy Agaiby,General Manager

Dear Jeremy,Thank you for your 5-star rating! We're delighted to know that you had an excellent experience with us. Looking forward to welcoming you back soon!Regards,Ramy Agaiby,General Manager

Dear Debra,We're thrilled to hear that you found our beds and pillows to be exceptionally comfortable during your stay! Providing a restful and rejuvenating experience for our guests is one of our top priorities, and we're delighted that we could meet your expectations in this regard. Your kind words mean a lot to us, and we look forward to welcoming you back for another cozy stay in the future. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.Regards,Ramy Agaiby,General Manager

Dear James,Thank you for sharing your feedback with us. We're glad to hear that you found our staff to be great during your stay. However, we apologize for the inconvenience caused by the cleanliness of the hallways and the HVAC controls not working in your room. Your comments have been noted, and we'll address these issues promptly to ensure a more comfortable and enjoyable experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for an improved stay. If there's anything else we can assist you with, please don't hesitate to reach out.Regards,Ramy Agaiby,General Manager

Dear Jesus,We're delighted to hear that you found our free airport shuttle service convenient during your stay! Providing seamless transportation options for our guests is important to us, and we're pleased that you had a positive experience with it. Your comfort and convenience are always our top priorities, and we appreciate you highlighting this aspect of your stay. We hope to have the opportunity to welcome you back for another great stay in the future. If there's anything else we can assist you with, please don't hesitate to let us know. Regards,Ramy Agaiby,General Manager

Dear Scott,Thank you for your rating. We appreciate your feedback and hope to have the opportunity to exceed your expectations in the future. If there's anything specific you believe we can improve upon, please feel free to share. We value your input and aim to continuously enhance our guests' experiences.Regards,Ramy Agaiby,General Manager

Dear Justin & Kim,We're thrilled to hear that you loved your overall hotel experience! However, we're truly sorry to hear that your dining experience through room service at Moxies did not meet your expectations. Providing exceptional service and delicious meals is important to us, and we apologize for any disappointment you experienced. Your feedback is valuable, and we'll address this issue with the Moxies team to ensure improvements are made. We appreciate you bringing this to our attention and hope to have the opportunity to welcome you back for a more enjoyable dining experience in the future. If there's anything else we can do to assist you, please don't hesitate to let us know.Regards,Ramy Agaiby,General Manager

Dear Charlene,We're truly sorry to hear about the challenges you encountered during your stay. Providing a comfortable and hassle-free experience for all our guests is our priority, and it's disappointing to hear that we fell short of your expectations in several areas.We apologize for the tightness of the room for your family and the inconvenience of the bathroom not locking. Additionally, we understand the frustration with the delay in the air conditioning system and the discomfort it caused. Your feedback regarding these issues is valuable, and we'll be sure to address them with our team to prevent similar occurrences in the future.Regarding breakfast, we understand your disappointment. While we don't offer complimentary breakfast, we'll certainly take your suggestion into consideration as we continually strive to enhance our guests' experiences.We appreciate you taking the time to share your concerns with us, and we hope to have the opportunity to make it up to you with a more enjoyable stay in the future. If there's anything else we can assist you with or if you have further feedback, please don't hesitate to reach out.Regards,Ramy Agaiby,General Manager

Dear Angelika,We're pleased to hear that you found our beds comfortable and our staff great during your stay. Providing a restful and welcoming experience for our guests is our priority, and we're glad we could deliver on that front.We apologize for any inconvenience caused by noise from the parking lot, and we appreciate your understanding. Your feedback regarding the duvets is noted, and we'll take it into consideration as we strive to continually improve our accommodations.Thank you for choosing to stay with us, and we hope to welcome you back for another enjoyable stay in the future. If there's anything else we can assist you with or if you have further feedback, please don't hesitate to reach out. Regards,Ramy Agaiby,General Manager

Dear Kira,We're delighted to hear that you had a pleasant stay with us and that our staff, parking facilities, and shuttle service met your expectations. Ensuring a seamless and convenient experience for our guests is always our goal, and we're glad we could provide that for you.Thank you for highlighting the ease of parking and the affordability compared to other nearby options. We're thrilled that we could offer a cost-effective solution for your trip.Your feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future. If there's anything else we can assist you with or if you have further feedback, please don't hesitate to reach out.Regards,Ramy Agaiby,General Manager

Dear Ricky,We're thrilled to hear that you had a positive experience during your stay with us! Providing excellent service and convenience for our guests is always our goal, and we're glad our staff met your expectations and that you found everything close by and convenient. Your kind words mean a lot to us, and we hope to welcome you back for another enjoyable stay in the future. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. Regards,Ramy Agaiby,General Manager

Dear Scott,Thank you for your 4-star rating! We're glad you enjoyed your stay with us. If there's anything we can improve on to earn that extra star next time, please let us know. We appreciate your feedback and hope to see you again soon!Regards,Ramy Agaiby,General Manager

Dear Barbara,We're delighted to hear that you found our hotel very clean and that our staff was helpful and friendly during your stay! Providing a welcoming and comfortable environment for our guests is our priority, and we're pleased that we could meet your expectations in these aspects.We appreciate your feedback regarding the softness of the bed mattresses. Your comfort is important to us, and we'll certainly take your comments into consideration as we strive to continuously improve our accommodations.Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another great stay in the future. If there's anything else we can assist you with or if you have further feedback, please don't hesitate to reach out.Regards,Ramy Agaiby,General Manager

Dear Yufeng,We're glad to hear that you found our service to be good and our staff friendly and helpful during your stay. Providing excellent service is a top priority for us, and we're pleased that we could deliver on that front.However, we apologize for any inconvenience caused by the comfort of the beddings and the noises you experienced from the water pipes or other sources. Your comfort and satisfaction are important to us, and we regret that we fell short of your expectations in these aspects.We appreciate your feedback, and we'll certainly take it into consideration as we work to make improvements to our accommodations. Your comments are invaluable to us as we strive to provide a better experience for our guests.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more comfortable and enjoyable stay in the future. If there's anything else we can assist you with or if you have further feedback, please don't hesitate to reach out.Regards,Ramy Agaiby,General Manager

Dear Rozamond,We're thrilled to hear that you enjoyed your stay with us! Providing a quiet, convenient, and clean environment for our guests is always our goal, and we're delighted that we could meet your expectations in these aspects. We're also glad to hear that you found our staff friendly and that you enjoyed the cleanliness of our pool and hot tubs.Your kind words mean a lot to us, and we appreciate you taking the time to share your positive experience. We hope to have the pleasure of welcoming you back for another great stay in the future. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. Regards,Ramy Agaiby,General Manager

Dear Brandon,We're delighted to hear that you found our staff at the front desk and Moxies restaurant to be good during your stay! Providing excellent service is a top priority for us, and we're pleased that our team met your expectations. Your kind words mean a lot to us, and we'll be sure to pass along your compliments to our staff.Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future. If there's anything else we can assist you with or if you have further feedback, please don't hesitate to reach out.Regards,Ramy Agaiby,General Manager

Dear Dustin,We're glad to hear that you had a good experience overall with your room. However, we apologize for any inconvenience caused by the lack of controls on the air conditioning. Your comfort is important to us, and we'll make sure to address this issue to ensure a more enjoyable stay for our guests in the future.Thank you for bringing this to our attention, and we appreciate your feedback. If there's anything else we can assist you with or if you have further feedback, please don't hesitate to reach out. We hope to have the opportunity to welcome you back for another great stay. Regards,Ramy Agaiby,general Manager

Dear France,We're delighted to hear that you found our room and bedding to smell clean during your stay! Providing a fresh and inviting atmosphere for our guests is important to us, and we're glad we could meet your expectations in this regard.Additionally, we're thrilled that our staff was able to efficiently and accommodatingly assist you during your stay. Ensuring that our guests' needs are met with friendliness and efficiency is always our goal.Your kind words mean a lot to us, and we appreciate you taking the time to share your positive experience. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know.Regards,Ramy Agaiby,General Manager

Dear Andrew,Thank you for taking the time to rate your experience with us. We truly appreciate your support and hope to have the pleasure of welcoming you back in the future.Best regards,Ramy Agaiby,General Manager

Dear Terrilyn,Thank you for your rating. We appreciate your feedback and hope to have the opportunity to further exceed your expectations during your next visit.Best regards,Ramy Agaiby,General Manager

Dear Keith,Thank you for your kind words! We're delighted to hear that you found our staff always friendly and that our location near the airport suited your needs perfectly.Providing exceptional service and convenient location are priorities for us, and we're thrilled that we were able to meet your expectations.We look forward to welcoming you back for another pleasant stay in the future. If there's anything else we can assist you with, please don't hesitate to let us know.Best regards,Ramy Agaiby,General Manager

Dear Peter,Thank you for your rating. We appreciate your feedback and hope to have the opportunity to further exceed your expectations during your next visit.Best regards,Ramy Agaiby,General Manager

Dear Edith,Thank you for taking the time to rate your experience with us. We truly appreciate your support and hope to have the pleasure of welcoming you back in the future.Best regards,Ramy Agaiby,General Manager

Dear Dallas,Thank you for your feedback! We're delighted to hear that our hotel's proximity to the airport and early shuttle service met your needs perfectly. We understand the importance of a convenient location and reliable transportation options for our guests.We're also pleased to hear that you found our staff helpful and that you found your room to be clean and comfortable. Providing excellent service and a clean environment are our top priorities, and we're glad that we were able to meet your expectations in these areas.We look forward to welcoming you back for another pleasant stay in the future. If there's anything else we can assist you with, please don't hesitate to let us know.Best regards,Ramy Agaiby,General Manager

Dear Brandon,Thank you for your kind words! We're thrilled to hear that you had a positive experience with our front desk staff and enjoyed the food at Moxie's. Providing excellent service and delicious dining options are top priorities for us, and we're glad we could meet your expectations in these areas.Additionally, we're pleased that you found our shuttle service convenient for your travels to the airport. We understand the importance of seamless transportation options for our guests.We look forward to welcoming you back for another enjoyable stay in the future. If there's anything else we can assist you with, please don't hesitate to let us know.Best regards,Ramy Agaiby,General Manager

Dear Chung,Thank you for your feedback! We're delighted to hear that you found our hotel to be a good place with reasonable prices. Providing value for our guests is a priority for us, and we're glad we could meet your expectations in this regard.We look forward to welcoming you back for another enjoyable stay in the future. If there's anything else we can assist you with, please don't hesitate to let us know.Best regards,Ramy Agaiby,General Manager

Dear Giri,Thank you for taking the time to rate your experience with us. We truly appreciate your support and hope to have the pleasure of welcoming you back in the future.Best regards,Ramy Agaiby,General Manager

Dear Gord,Thank you for your 5-star rating! We're delighted to know that you had an excellent experience with us. Looking forward to welcoming you back soon!Regards,Ramy Agaiby,General Manager

Dear Anthony,Thank you for sharing your experience with us. We sincerely apologize for the discomfort caused by the air freshener in your room. Your health and well-being are our top priorities, and we deeply regret any inconvenience this may have caused.We take your feedback seriously and will address this issue with our housekeeping team to ensure that such incidents do not occur in the future. Your comfort and satisfaction are of the utmost importance to us, and we appreciate you bringing this matter to our attention.We understand your decision not to stay with us again, but we hope you will consider giving us another chance to provide you with a more pleasant experience in the future. If you would like to discuss your experience further or if there's anything else we can do to assist you, please don't hesitate to reach out to us directly.Thank you for your understanding, and we hope to have the opportunity to welcome you back under better circumstances.Best regards,Ramy Agaiby,General Manager

Dear Benjamin,Thank you for bringing this matter to our attention, and we sincerely apologize for any inconvenience you experienced during your stay.We strive to ensure all our guests have a comfortable and enjoyable stay with us, and we regret that we fell short in providing you with the additional pillows you required for the pull-out couch/bed.Your feedback is valuable to us, and we will use it to improve our services and ensure that similar situations do not occur in the future. Please know that your comfort and satisfaction are of the utmost importance to us.If you ever find yourself in our area again, we would be grateful for the opportunity to make it up to you and provide you with the exceptional experience that you deserve.Thank you for choosing to stay with us, and we hope to welcome you back soon.Warm regards,Ramy Agaiby,General Manager

Dear Roberta,Thank you for choosing to stay at our property and for taking the time to share your experience with us. We sincerely appreciate your feedback, as it helps us identify areas for improvement to ensure our guests have a pleasant and comfortable stay.We are delighted to hear that you found our property to be nice, our staff friendly, and that you enjoyed our on-site restaurant. We also appreciate your positive comments about the grassy area nearby for dogs.However, we are truly sorry to learn that the pillows in your room did not meet your expectations. We understand the importance of a good night's sleep, and we regret any discomfort you experienced as a result. Please accept our apologies for this oversight.Your feedback regarding the pillows is invaluable to us, and we will address this issue promptly to ensure that future guests do not encounter similar problems. Our goal is to provide exceptional comfort and service to all our guests, and we apologize for falling short of your expectations in this regard.We would like to express our gratitude for your honest feedback, and we hope that despite this issue, you will consider staying with us again in the future. If you do decide to return, please don't hesitate to contact us directly so that we can ensure your next stay is truly exceptional.Thank you once again for choosing our property, and we hope to have the opportunity to welcome you back soon.Warm regards,Ramy Agaiby,General Manager

Dear Eva,Thank you for sharing your feedback with us regarding your recent stay. We sincerely apologize for the disturbance caused by the loud noise from the air conditioner/heater in your room.Ensuring our guests' comfort is our utmost priority, and it's disheartening to learn that we fell short of providing you with a peaceful environment for a restful night's sleep. Your feedback is invaluable to us, and we will address this issue promptly to prevent any similar occurrences in the future.We appreciate your understanding and patience in this matter. Should you choose to stay with us again, please feel free to reach out to our front desk team immediately if you encounter any issues, and we will do our best to resolve them promptly.Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a more comfortable stay in the future.Warm regards,Ramy Agaiby,General Manager

Dear Jessica,Thank you for taking the time to share your positive experience with us! We are delighted to hear that you had a pleasant stay at our airport hotel.It's wonderful to know that you found our hotel to be clean and tidy, with comfortable beds that contributed to a restful night's sleep. Our team works hard to maintain a high standard of cleanliness and comfort for all our guests, and we are thrilled that you appreciated their efforts.We are also pleased to hear that you found our staff to be very friendly. Providing excellent customer service is a top priority for us, and we will be sure to pass along your kind words to our team members.Additionally, we are glad that you found our airport shuttle service convenient. We understand the importance of seamless transportation for our guests, especially to and from the airport, and we are happy that our shuttle service met your needs.Once again, thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back on your next visit to the area.Warm regards,Ramy Agaiby,General Manager

Dear Donald,Thank you for taking the time to share your experience with us. We greatly appreciate your feedback.We are delighted to hear that your check-in experience was outstanding. It's always our goal to provide exceptional service from the moment our guests arrive, and we're thrilled that the Gurpreet has exceeded your expectations. Rest assured, I've already passed along your kind words to him.If you have any further feedback or if there is anything else we can assist you with, please do not hesitate to reach out.We hope to have the pleasure of welcoming you back to Sandman Vancouver Airport in the near future!Warm regards,Ramy Agaiby,General Manager

Dear Niellynn,Thank you for choosing to stay with us and for taking the time to share your experience. We are thrilled to hear that our early check-in option was helpful to you, especially after a long flight.Ensuring our guests' comfort and convenience is paramount to us, and we are pleased that we could accommodate your early arrival. It's our goal to make every aspect of your stay as seamless and enjoyable as possible.If there is anything else we can do to further enhance your experience or if you have any special requests during your stay, please don't hesitate to let us know. We are here to assist you in any way we can.We hope you have a pleasant and relaxing stay with us, and we look forward to serving you again in the future.Warm regards,Ramy Agaiby,General Manager

Dear Jeannine,Thank you for sharing your feedback with us. We are delighted to hear that you found our bed to be very comfortable and that you enjoyed your stay in our nice room.Ensuring our guests have a comfortable and enjoyable experience is our top priority, and it's gratifying to know that our efforts contributed to your satisfaction.We appreciate your kind words and hope to have the opportunity to welcome you back for another pleasant stay in the future.Warm regards,Ramy Agaiby,General Manager

Dear Rachael,Thank you for bringing your recent experience to our attention. We sincerely apologize for any inconvenience caused by the lack of communication regarding pet charges during your booking process through Expedia.We understand the importance of transparency when it comes to hotel policies, especially regarding additional charges such as pet fees. Please be assured that we will address this matter with Expedia to ensure that future guests are properly informed about any applicable pet charges before making their reservations.Regarding the pet charge policy itself, we aim to maintain a balance between welcoming pets and ensuring the comfort and cleanliness of our accommodations for all guests. We appreciate your feedback regarding the language surrounding damages, and we will review our policies to ensure they are clear and fair to all guests and their furry companions.Once again, we apologize for any inconvenience this may have caused, and we thank you for bringing it to our attention. If you have any further concerns or if there is anything else we can assist you with, please do not hesitate to contact us directly.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you and your pet back in the future under more favorable circumstances.Warm regards,Ramy Agaiby,General Manager

Dear Joelle,Thank you so much for taking the time to share your experience with us! We are thrilled to hear that you had a wonderful stay and that our staff went above and beyond to accommodate your needs. Providing excellent service is our top priority, and we are delighted that our team made your trip adjustments seamless and stress-free.We are also pleased to know that you found your room clean and quiet, contributing to a comfortable stay. Maintaining a high standard of cleanliness and ensuring a peaceful environment for our guests is something we take great pride in.Your recommendation means the world to us, and we are grateful for your kind words. We would be honored to welcome you back for another stay in the future, and we look forward to providing you with the same exceptional service that you experienced during your recent visit.Thank you for choosing to stay with us, and we can't wait to welcome you back soon!Warm regards,Ramy Agaiby,General Manager