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Rating 10 - Excellent. 1870 out of 3707 reviews" "
The front desk staff were outstanding. They went above and beyond to help us tired travellers. When our room key wouldn’t work we were upgraded to a king suit with kitchen and balcony. Phenomenal.
Nicole
Stayed 1 night in Apr 2024
Response from GM on Apr 24, 2024
Thank you Nicole for your kind words about the great service provided by our staff. We are thrilled to hear you enjoyed your stay!
3 times had to return to front desk as card key did not work. Desk personnel rude and did not care.
Lincoln
Stayed 1 night in Apr 2024
Response from GM on Apr 24, 2024
Hello Lincoln, We sincerely apologize for the distressing experience you had with the keycards. Thank you for bringing this to our attention; we are committed to addressing these issues promptly so that this does not happen again.
Staff was very helpful and great service. Food was very nice . Accommodation were clean and nice
Karen
Stayed 1 night in Apr 2024
Response from GM on Apr 24, 2024
Hello Karen, Thank you for the positive feedback; we're thrilled to hear our staff were helpful and provided great service. We hope you visit us again soon!
Great place to rest your head when making a connection at the airport
Laurie
Stayed 1 night in Apr 2024
Response from GM on Apr 18, 2024
Hello Laurie,Thanks for staying with us. We are glad to be your choice of hotel when in need of resting your head during a connecting flight. We hope to see you again on your next trip.
I have stayed here several times before and rated it highly. My room this time was below average, no view, window frosted 2/3 up. Just not up to standard. Felt spartan.
Robin
Stayed 1 night in Apr 2024
Response from GM on Apr 15, 2024
Hello Robin,We are so sorry your stay at our hotel was not as great as your previous stays before. We hope we can provide you with a much better experience on your next visit.
Great place to stay with courteous staff. Just a fabulous place to stay
Rohit
Stayed 3 nights in Apr 2024
Response from GM on Apr 15, 2024
Hello Rohit, Thanks for staying at the Sandman Signature Toronto Airport Hotel and for the feedback. We are so glad you met our courteous staff and found our hotel to be fabulous. We hope to see you again soon!
Staff at check in were extremely personable and the room was clean and comfortable. Enjoyed having a a Moxies on-site. Would definitely stay here again when traveling.
Annette
Stayed 1 night in Apr 2024
Response from GM on Apr 15, 2024
Thank you Annette for your kind words and for taking the time to share your experience about our extremely personable staff and clean and comfy room. We're thrilled you enjoyed your stay!
8/10 Good
anne
Apr 12, 2024
Liked: Amenities
Pool, hot tub, bath tub in room
anne
Stayed 1 night in Apr 2024
Response from GM on Apr 15, 2024
Hello Anne,Thanks for staying with us and for the feedback. Hope to see you again soon!
Confusing shuttle situation but it all worked out in the end.
sherri
Stayed 1 night in Feb 2024
Response from GM on Apr 11, 2024
Hello Sherri, Thank you for staying with us and for the feedback. Please reach out to us as we would love to hear about your experience with the shuttle and how we can make things much easier for you next time. Look forward to hearing from you.
2/10 Terrible
Gale
Apr 10, 2024
Construction in the room above made for a very unpleasant stay.
Gale
Stayed 3 nights in Apr 2024
Response from GM on Apr 11, 2024
Hello Gale, We sincerely apologize for the inconvenience you experienced during your stay at our hotel. We understand the frustration caused by the construction in the room above you. We hope you can give us another chance in the near future once all the construction is completed. We are certain you will enjoy staying with us.
Nice hotel for a night before a very early flight. Clean room save for some mould in the shower grout. Friendly checking with Julie. Good shuttle that was on time to the airport.
Christina
Stayed 1 night in Apr 2024
Response from GM on Apr 11, 2024
Hello Christina,Thank you for your feedback. We are glad that you had a nice stay before your early flight. Our apologies for the shower grout, we will definitely speak to our team about this so it does not happen again. Thanks again and hope to see you on your next trip.
Hello Maria, Thanks for choosing to stay with us at the Sandman Signature Toronto Airport Hotel. It makes us so proud to read that our guests had a restful, quiet and comfortable sleep. See you next time!
Just had a wonderful check-in experience. Abdul was amazing. I have a gorgeous view, food was great at Moxie's. This hotel is terrific.
Glynnis
Stayed 1 night in Apr 2024
Response from GM on Apr 8, 2024
Hello Glynnis, We're thrilled to hear that your check-in experience was wonderful! Thank you for acknowledging Abdul's efforts and for choosing the Sandman Signature Toronto Airport Hotel for your stay.
After checking in with the friendly front desk staff we got to the room and discovered that the faucet in the bathroom sink was loose and the water release valve was stuck not allowing the water to flow out. I called the front desk and advised them. The faucet and drainage issue was fixed by the time I returned from dinner. I was pleased and personally thanked the front desk staff for their quick response. I will certainly stay there again on my next visit to Toronto.
Ivor
Stayed 1 night in Apr 2024
Response from GM on Apr 8, 2024
Hello Ivor, Thank you so much for staying with us and sharing your experience. We apologize for the down fall of the sink faucet being loose but are so happy that our team worked quickly to resolve the issue for you. Thanks for your patience and hope to see you again soon.
6/10 Okay
Tracy
Traveled with family
Apr 7, 2024
Ok , needs upgrades- ie get rid of the carpet in rooms
Tracy
Stayed 1 night in Apr 2024
Response from GM on Apr 8, 2024
Hello Tracy,We are sorry to hear you were not satisfied with the style/decor of the room. Thank you for giving us your feedback.
We liked having a suite with a full kitchen, although we did not have the opportunity to use it.
We liked that it was quiet as well.
The only drawback was the dining. Moxie’s was our only option, and it is fairly costly.
Janet
Stayed 1 night in Apr 2024
Response from GM on Apr 8, 2024
Hello Janet, Thank you for your review. We appreciate your feedback and are glad to hear you enjoyed your stay with us. We hope to see you again soon!