There are 3 properties located at Sapphire Beach. Sapphire Bay West, Sapphire Beach Resort, with beachfront and yacht harbor suites, and Sapphire Village Resort, a hilltop property with 2 pools, a restaurant and outstanding views. You booked your reservation at Sapphire Village Resort. The front desk did explain that to you when you said that your room was supposed to be on the beach. Unfortunately there was no availability to change properties, so the reservation you booked was honored.In our defense, your reservation did not note a disability or any special requests, and our welcome email, which was automatically sent to you at the time you booked, lists our front desk location, starting check-in time, and phone number so that we can respond directly to questions and concerns from our guests before they arrive. We are so sorry for any misunderstanding.

Thank you for your review! We appreciate your feedback!

Thank you for your review. We appreciate your feedback and welcome suggestions on how to make your experience with us a 5.0!

Thank you so much for staying with us and for your review!! We appreciate your feedback!

Thank you for your review! We appreciate the feedback. We are glad you enjoyed your stay!

Thank you so much for your review! We are happy you enjoyed your stay!!

Thank you for your review! We greatly appreciate your feedback, and we are happy you and your girlfriend enjoyed your stay!

Thank you so much for your review! We are happy you enjoyed your stay!!

Thank you so much for your review! We are very happy you enjoyed your stay with us, and that you took advantage of the proximity to Sapphire Beach and Red Hook to enhance your stay!

Thank you for your review! We greatly appreciate your feedback and are happy you enjoyed your stay!

Thank you for your review! We appreciate your feedback and are happy you enjoyed your stay!

Thank you for your review. First, let us confirm we were horrified at the confusion you experienced at arrival. The guards are employed by the HOAs for Sapphire Beach and Sapphire Village. As stated in the welcome email automatically sent by Expedia, the front desk is located at Sapphire Beach and is open 10am-6pm daily. It also states to call the front desk for instructions if arriving after hours, and both a local and toll free number are provided. We do this to make after-hours arrivals as smooth as possible. We also appreciate the feedback on the unit. This feedback allows us to show reviews to the owners to let them see how their units present to those who stay in them. Sapphire Village does allow us to offer an option to Sapphire Beach while still being close by, but they do not provide beach chairs - only those for use around the two pools. All beaches in the Virgin Islands are public, so the flow of tourists who visit Sapphire Beach are not within anyone’s control. Again, thank you for your review..

Thank you for the positive assessment of the property and our staff. The check-in situation is the best we can do and we have explained that our front desk office is located at Sapphire Beach for both Sapphire Village and Sapphire Beach properties. We are sorry about the wifi issue. The front desk was notified about it near the end of the day on FRI, and it is our understanding that it was resolved by updating the password on SAT. We were not notified if it ceased to work again, and there have been no complaints from guests who have stayed in the unit since. The Sapphire Village HOA allows smoking on the balconies, and smoking weed is legal in the USVI, so that is out of our control.

Thank you for your review and thank you for the suggestion. We will certainly present it to the Association.

Thank you for your review. Please let us know how we could have made your stay more enjoyable.

Thank you for your review and thank you for the suggestion. We will bring your concern to the attention of the Homeowners' Association.

Thank you for your review. We appreciate your comments and will note these as improvements we would like to see made.

Thank you so much for your review!! We really appreciate that you took your time to share your feedback. Happy Holidays!!

Thank you so much for your review!! We greatly appreciate your feedback!! Happy Holidays!!

Thank you for the review. We appreciate feedback that includes specifics so we know where to improve.

Thank you for the feedback. We apologize for the misunderstanding. You had been upgraded to a Sapphire Beach Resort yacht harbor suite from a Sapphire Village Resort suite (located in the smaller resort high on the hill) due to a maintenance issue. The front desk on duty did not know you made your original reservation at Sapphire Village Resort and assumed you understood the yacht harbor suites are part of Sapphire Beach Resort. There is limited programming on the basic TV available. The ROKU box is meant to enable guests to log into their accounts to watch their preferred programs. Again, we apologize for your inconvenience and hope you will stay with us again.

Thank you so much for your review. We appreciate the feedback. Sapphire Village, with its spectacular views while still being near the beach, is my person favorite.

Thank you for your review! We apologize. Not all units have balconies at Sapphire Village, and we cannot predict what is available when a guest books, so we will remove from the description. Thank you for bringing this to our attention.

Thank you for your review! We appreciate the feedback and are happy you enjoyed your stay!!

We are sorry you were disappointed. It is a hillside resort with tremendous views and 2 swimming pools, but it is up a long, steep hill. When guests call us for information, depending on what they want to do on St. Thomas or in the Smith Bay/Red Hook area, we do recommend a rental car/independent transportation.

Thank you for your review! We are happy all met your expectations, and we look forward to accommodating you on your next trip to St. Thomas.

Thank you for your review. We appreciate your feedback.

Thank you for your review! We greatly appreciate the feedback!

We apologize for the misunderstanding as to what is provided in the unit at arrival. These items are bar soap, toilet paper and paper towels. The units are meant to offer guests the ability to treat the units as a home stay with housekeeping services every other day while enjoying the views and facilities at the property, and proximity to the nearby beaches, Coral World, Red Hook and other famous sites, while exploring the beautiful island of St. Thomas.

We are sorry you were disappointed. We do not offer or advertise safes or beach chairs at Sapphire Village. We do offer beach towels and there are chairs for guests to use around the 2 swimming pools. You may be confused with Sapphire Beach Resort, which does have in-room safes and complimentary beach chairs for guests staying at that property. Sapphire Beach also has a dive shop that rents beach chairs to visiting guests. Each unit is privately owned and furnished, and can only be rented if it meets specific criteria. Because each owner has a different set up for their electronics as well, there are instructions in each unit for that particular set up. We checked the TV, as we do after each rental, and it is working. The front desk is open 9-9 daily and does serve both Sapphire Beach Resort and Sapphire Village. If you can recall the time and date when you feel the communications with the front desk were less than satisfactory, please share your experience with us so we can improve our service. Thank you.

Thank you for your review! We are happy you enjoyed your stay!

Thank you for your review and thank you for notifying us about the burners. We will check out that stove immediately. Restoration and repairs in St. Thomas after the devastating hurricanes of 2017 were nearing recovery when the efforts were, and continue to be, hampered by COVID-related availability and restrictions. We greatly appreciate your reservation and will continue to offer good service combined with unsurpassed natural beauty in a peaceful, relaxing environment.

Thank you for your assessment of the unit and bringing this information to our attention. The units are furnished by the owners and as long as they meet specific criteria, we are under contract to rent them. We have inspected the unit and found that the wifi and the cable are working, and the laminated instructions on how to use the cable tv are in the unit. The room was inspected prior to arrival and the housekeeping manager did not find broken shelves in the refrigerator, though there was a broken one found in the refrigerator door when the unit was cleaned and inspected post departure. The toaster was scheduled for replacement due to its appearance, but it did work. Our front desk is at Building A Unit 201 at Sapphire Beach, the phone number is listed in the welcome packet, and it is open from 9am to 9pm daily. Additionally, there is an after hours emergency number listed as well. We do not leave our guests without a way to reach us. Had we known the guests were unhappy with their accommodations, we would have welcomed the opportunity to quickly correct any issue they had. We are truly sorry that the guests did not enjoy their stay, however this could have been remedied at the time by contacting the front desk, by phone or in person, or by calling the emergency number. If the front desk did not answer between 9am & 9pm, it was due to attending to a guest, and a message could have been left. Regards,

Thank you for your review. We are sorry you were disappointed. All units have wifi, though some configurations are different. A call to the front desk would have resolved that issue, and they are open 9-9 daily. We are also checking the unit for 'not as advertised' and welcome you to contact us with the specifics. Each unit is furnished by the individual owner, and there are criteria that must be met in order to be available for rental. Again, please contact us with the specifics. Thank you.

Thank you so much for the awesome review!! We are so glad you enjoyed your stay!

Thank you for the great review!! We appreciate your feedback!

THANK YOU SO MUCH FOR YOUR GREAT REVIEW. WE ARE HAPPY YOU ENJOYED YOUR STAY!

Thank you for your review. Your comments will be forwarded to management.

That you for your review! This will be passed to front desk staff in an effort to improve communications.

Thank you for your review! We are glad you enjoyed your stay.

We apologize for the inconvenience, and we are glad the overall trip was good. Much has been done since the severe damage from 2017 hurricanes Irma and Maria.

Thank you for your review! We appreciate that you took you time to give us the positive feedback, and we are glad you enjoyed your time at Sapphire Village and on St. Thomas.

Thank you for your review! We appreciate the feedback!

We are sorry you were disappointed. Sapphire Beach Resort and Sapphire Village are different properties located in the are of Sapphire Beach, and they can become confused. The best indicator of which property is the cost, and the prices for all room types are available online.

We apologize for your negative experience. The front desk was to have handled any issues you had.

Thank you for the review! We appreciate your feedback!