Exterior

Reviews of Schlosshotel Bad Wilhelmshöhe

4.5 out of 5
Schlosshotel Bad Wilhelmshöhe
Schlosspark 8, Kassel, HE

Reviews

8.4

Very Good

Rating 10 - Excellent. 201 out of 446 reviews" "
Rating 8 - Good. 156 out of 446 reviews" "
Rating 6 - Okay. 59 out of 446 reviews" "
Rating 4 - Poor. 19 out of 446 reviews" "
Rating 2 - Terrible. 11 out of 446 reviews" "

9.0/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

david, Cardiff

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location for walks and outdoor space but out of town if you’re looking for something lively. Breakfast was good, staff very polite. Room very spacious although bathroom a little dated.
Stayed 1 night in Nov 2023
Response from Hotelmanagement on Nov 8, 2023
Dear David,We would like to thank you very much for visiting our house and for your feedback! It's great that you enjoyed the special location of our house right next to the UNESCO World Heritage Bergpark Wilhelmshöhe. We particularly appreciate your praise for our team and are happy to pass it on. We present our different room types on our website with realistic 3D tours. We would also be happy to advise you individually - we are sure that we will find a room that suits your ideas. We would appreciate it very much if you would visit us again soon! Best regards, your Schlosshotel team

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff, excellent rooms and location. Special mention to the breakfast staff who took wonderful care of a member of our party who was gluten and lactose intolerant. The natural pool is a cool feature.
Stayed 1 night in Jul 2023
Response from Hotelmanagement on Jul 19, 2023
Dear Jennifer, We are very pleased to hear that you enjoyed your stay with us so much. Thank you for your visit and for the subsequent feedback! We particularly appreciate your praise for our breakfast team and we are happy to pass it on. We hope to see you again soon and wish you all the best until then! Your Schlosshotel team.

10/10 Excellent

Viktor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern Elegance
Modern clean rooms and friendly staff. Excellent spa and great walks in the Bergpark. I always feel calm when I leave here. Great breakfast buffet.
Stayed 1 night in Jun 2023
Response from Schlosshotel-Team on Jun 4, 2023
Dear Viktor, thank you for your review and of course for your visit to our house. We appreciate both very much and hope to see you again soon. Best regards from Kassel,Your Schlosshotel-Team.

8/10 Good

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Hotelmanagement on May 11, 2023
Sehr geehrte Ann,wir danken Ihnen für Ihre Bewertung und natürlich für Ihren Besuch in unserem Haus. Wir wissen beides sehr zu schätzen und hoffen auf ein baldiges Wiedersehen.Beste Grüße aus Kassel,Ihr Schlosshotel-Team.

10/10 Excellent

Kho Kok

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location, next to the UNESCO park. Comfortable room, excellent breakfast spread and good dining. Hotel provides free tram rides to the city.
Stayed 2 nights in Apr 2023
Response from Schlosshotel on Apr 24, 2023
Dear Kho Kok,once again: Thank you very much for staying with us and for chosing our property as your place in Kassel.We are happy to hear you had a pleasant time.Thank you very much for the kind feedback.Take good care and best wishes.Your Schlosshotel Team

8/10 Good

david, Cardiff

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel in a beautiful location. Breakfast very tasty with lots of options. The gym though is very disappointing and let’s the spa down.
Stayed 1 night in Jan 2023
Response from Schlosshotel on Feb 1, 2023
Dear David,Thank you very much for beeing our guest.Sorry that you were disappointed by the gym, due to building size theres isnt much we can change about it. Thats why you can always check it out beforehand and see if it meets your requirements.We are happy to see that you had an enjoyable stay otherwise.Best wishes and kind regards,Your Schlosshotel Team

8/10 Good

Elena

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Schlosshotel on Aug 24, 2022
Sehr geehrter Elena,vielen herzlichen Dank, dass Sie unser Gast waren.Wir wüschen Ihnen einen wunderbaren Tag und generell alles Gute.Ihr Schlosshotel Team

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Decent hotel in a great location.
Nice hotel with potential. The hotel is situated on the top of the city in a park which is great. Overall we had nice stay. The service was good and the rooms clean. Why potential? The furniture and decor is kind of old school for example they use purple lights in the evening which was cool in the 90s, now it looks a little bit cheap. The rooms lack a cozy atmosphere.. The Spa area could be a little bit warmer. Especially the pool is small therefore the temperature should be higher because its not really used to swim but rather relax in the water. With a nice design concept the hotel has great potential.
Stayed 4 nights in Dec 2021
Response from Schlosshotel on Dec 29, 2021
Dear guest, Thank you very much for your visit and detailed as well as constructive feedback. In regards to the design decisions, we aprreciate your point of view und respect your taste. Sorry we didnt match yours, it´s really tough to have something everyone likes though. We will forward your feedback to the owners nonetheless. The hotel has 3D tours available, so everyone can see and check what to expect as we do not intend to give false promises. Our Pool has been set to 29 degrees. Which is a balanced level in our experience. Thank you very much for being our guest. Have a great 2022, best wishes and take care. Your Schlosshotel Team

10/10 Excellent

Viktor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful modern hotel
Very nice clean hotel with excellent restaurant and breakfast buffet. Modern rooms. The only problem I had was walking up hill 10 minutes from the tram station.
Stayed 1 night in Nov 2021
Response from Your Schlosshotel team on Dec 3, 2021
Thank you very much for the visit and the friendly review. We would have been happy to advise you on how to get to the hotel without a car. We wish you a good start to the weekend. All the best until next time.

10/10 Excellent

Liat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything about this hotel is good!
Good hotel! Good spacious room. Good breakfast with most considerate COVID-19 rules Good customer service Beautiful location
The hotel is very beautiful
Breakfast buffet. Everyone needs to wear their mask and use a glove when they go to the buffet!
You get a glove at breakfast - and you need to wear it (and a face mask) when you go to the buffet!
Breakfast buffet. Everyone needs to wear their mask and use a glove when they go to the buffet!
Stayed 1 night in Jul 2021
Response from Schlosshotel on Jul 29, 2021
Dear Liat, Thank you very much for your visit and feedback. Much appreciated. We are glad you enjoyed your time and stay with us. Thanks for the kind review. We wish you a great summer and all the best. Kind regards, Your Schlosshotel Team

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Friendly Staff
Hotel is a bit dated and the extra bed for children is awfully uncomfortable. Breakfast was decent and staff polite. Front desk lady Madeleine was super nice and super efficient at resolving the extra bed issue, so it made the other niggles disappear.
Stayed 1 night in Dec 2020
Response from Hotelmanagement on Dec 18, 2020
Dear guest, Thank you very much for visiting us and for your feedback. We are very happy to receive your compliment for the friendliness of our employees and will pass it on. It is good to hear that you had a pleasant stay overall. We look forward to seeing you again. Until then we wish you all the best and happy holidays! Your Schlosshotel team.

10/10 Excellent

Sara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020
Response from Schlosshotel on Nov 9, 2020
Dear Sara, Thanks again for staying with us. Much appreciated. We are very happy to see you enjoyed your time with us. All the best until next time. Kind regards, Your Schlosshotel Team

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very pleasant hotel at a perfect and quiet location, probably the best place to stay in the area. Small oddities like the need to explicitly request bathrobe and slippers were quickly addressed by the staff. The need to bring the own bathroom towels to the spa / pool / fitness area was not welcome on our side. The A/C was not up to the task on a hot day, but is probably adequate most of the year. On the food side a nice breakfast buffet secured a good start into the day and dinner was good too.
Stayed 3 nights in Aug 2020
Response from Hotelmanagement on Aug 25, 2020
Dear guest, Thank you for visiting us and for your feedback. We thank you for your kind review and hope that you will visit us again soon. Thank you for your hints and suggestions for improvement. You can usually find your bathrobes and slippers in the wardrobe in your room. Unfortunately, there were some shortness during your stay as one of our washing machines broke - please excuse the inconvenience. During the opening times of our SPA reception you will of course receive towels directly in our wellness area. If you would like to use the swimming pool and sauna before the regular opening times of the SPA reception (i.e. between 07:00 and 10:00 in the morning), we ask that you take the towels from the room with you, as we are not allowed to offer towels for self-service. This is a current regulatory requirement over which we have no influence. We will to check the air conditioning in your room again, but we are not aware of a technical defect. We wish you all the best and hope to see you again in Kassel! Your Schlosshotel team

4/10 Poor

Verified traveler

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2020
Response from Hotelmanagement on Aug 6, 2020
Sehr geehrter Gast, vielen Dank für den Besuch unseres Hauses und für Ihr Feedback. Es tut uns leid, dass Sie nicht vollumfänglich zufrieden waren. Vielleicht könnten Sie sich noch mal bei uns melden, damit wir etwas mehr darüber erfahren können, was im Speziellen nicht Ihren Vorstellungen entsprochen hat - das wäre uns sehr wichtig und eine große Hilfe! Besten Dank und Gruß, Ihr Schlosshotel-Team.

10/10 Excellent

Susanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, relaxed hotel
Nice stat passing though to France
Stayed 1 night in Jul 2020
Response from Hotelmanagement on Jul 5, 2020
Dear Susanne, Thank you for visiting our house. We are very glad to hear that you had a nice and relaxing stay. We hope you had a good onward journey and hope that you will visit us again soon. Best regards, Your Schlosshotel team.

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
German wedding
The Schlosshotel Bad, Wilhelmshöhe is a wonderful hotel. It is situated in a beautiful park. The room was large and very clean and the breakfast was delicious. We stayed there as we were in Kassel for a family wedding and I think we were the only British people there, but we were treated very well. I would recommend this hotel.
Stayed 3 nights in Mar 2020
Response from Schlosshotel Kassel on Mar 30, 2020
Dear Margaret, Thank you very much for staying with us. Your kind feedback is much appreciated. We are glad you enjoyed your time in Kassel. Best wishes & kind regards, Your Schlosshotel Team.

2/10 Terrible

John, Frankfurt, Germany

Business traveler, Traveled with partner
Disliked: Staff & service
I left my luggage for storage after check-out. Upon coming back I see it standing freely next to a counter a few steps from the sliding doors that lead outside. I could not only see my luggage but a bag from another guest, from outside the entrance. I took my stuff and left. Then, since noone stopped me or took notice I went back inside to complain. I was met with complete indifference, altough anyone could have stolen our luggage and the bag of another hotel guest. I have never witnessed anything like that in my visits to hundreds of hotels. For me this is an absolute deal breaker.
Stayed 3 nights in Mar 2020
Response from Schlosshotel Management on Mar 14, 2020
Dear John, Sorry that you felt the service provided wasnt appropriate. When you drop of your luggage at reception you will always be shown where we will leave it. So you can decide whether or not you feel your luggage is safe. Then you get a no. so we can identify which luggage is yours. There´s always someone at reception and no one is allowed to touch anything without a receptionist checking your no. first. We told our front office to re-train the staff to feel responsible at all times. In the last 6 years I have been working here no luggage piece was ever stolen. Sorry about the inconvenience caused. Have a pleasant weekend.

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
The staff are so lovely and the grounds were beautiful! We loved the garden with the pond and chair swings. We also loved the swimming pool in the spa area. We traveled with our nine year old daughter and it was very family friendly! Lots to do and see nearby! Would love to come back again!
Stayed 1 night in Dec 2019
Response from Schlosshotel on Jan 6, 2020
Dear Michael, Thank you very much for your visit and kind feedback. Much appreciated. We are happy to see you enjoyed your time with us and in Kassel. Best wishes until next time. Your Schlosshotel Team.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Views
Short but comfortable stay. This hotel has a great location and makes it easy to enjoy the castle on the hill and go to the Hercules statue. Wish we had more time to enjoy it.
Stayed 1 night in Aug 2019
Response from Schlosshotel on Sep 20, 2019
Thank you very much for your visit and feedback. Much appreciated. Hopefully you can come back with some more time. All the best until then. Have a great weekend. Your Schlosshotel Team.

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place very near beautiful grounds of the castle
Stayed 1 night in Aug 2019
Response from Schlosshotel on Aug 25, 2019
Dear Ben, Thank you for staying with us. We are pleased to see you enjoyed your time. Enjoy the rest of the weekend. Best wishes, Your Schlosshotel Team

8/10 Good

Eva

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Great location, lovely food
The location of this hotel is fabulous! Right next door to the park and famous waterfalls! The meal we ate at the restaurant was also very pleasant and breakfast was exceptionally good. My only observation was that the ladies at reception during check in could have been a little happier to see us (one in particular). Instead there was no smile and she let me translate everything. It just seemed a little frosty, no mention of the check out time or where breakfast is of parking fees, but the gentlemen during checkout were quite the opposite and were much happier.
Stayed 1 night in Jul 2019
Response from Schlosshotel on Aug 5, 2019
Dear Eva, Thank you very much for your visit and detailed feedback. Both is highly appreciated. We will talk to the ladies following up on your comments. Sorry about the inconvenience. Have a lovely day! Best wishes! Your Schlosshotel Team

6/10 Okay

Seyed Alireza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Stayed 1 night in Jul 2019
Response from Schlosshotel on Jul 15, 2019
Dear Seyed, Thank you for your visit and feedback. We are sorry to see that obviously not everything was perfect. Would you care to let us know what exactly. Much appreciated as we are always looking for ways to improve and learn from our guests. Thank you. Have a pleasant day, Your Schlosshotel Team

10/10 Excellent

Erich

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet business
The hotel is located at the outer edge of Kassel. Thus the surroundings are quiet and more of the countryside yet you walk 1km and you are in town.
Stayed 3 nights in May 2019
Response from B.Ragsdale on May 20, 2019
Thank you very much for staying with us. We hope that you enjoy the Countryside and quiet area of our Hotel. As you know, we are located at the World Heritage at our nice Mountainpark with a lot off sight seeing.

8/10 Good

Verified traveler

The location is really good for visiting Wilhemshöhe. Breakfast was included (which is a plus), it was diverse, but not the finest. We had a room in the annex, which is very quiet, but a bit more remote. As too often to room did not have enough light points.
Stayed 2 nights in Nov 2018
Response from Schlosshotel on Nov 20, 2018
Thank you for your visit and feedback regarding your impressions. We wish you a lovely day. Kind regards, Your Schlosshotel Team

10/10 Excellent

Dino

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018
Response from Schlosshotel on Aug 11, 2018
Dear Dino, we are happy to see you enjoyed your stay with us. Thank you kindly for your visit and the review. Have an enjoyable weekend! Kind regards, Your Schlosshotel Team

10/10 Excellent

Marco, El Paso

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, right across the street from the Herkules and the palace
Stayed 4 nights in Jul 2018
Response from Schlosshotel on Oct 20, 2018
Dear Marco, Thank you for the kind visit and feedback. Both is very much appreciated and we are glad to see you enjoyed your time in Kassel and your stay with us. Have a lovely evening. Your Schlosshotel Team

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelent breakfast and dinner buffet with a massive selection.
Stayed 4 nights in Jul 2018
Response from Schlosshotel on Jul 23, 2018
Dear Tony, Thank you kindly for your visit and feedback. We are glad to see you enjoyed your breakfast and hope it helped with a start into what ended up being a nice day in Kassel. Kind regards, Your Schlosshotel Team

6/10 Okay

ANTONIS

Liked: Cleanliness, room comfort
Excellent location and breakfast but that is all.
The location was amazing. The hotel itself is nothing impressive but quite good for a stay at this outstanding location. We were given a room overlooking the gravel covered low roof but the reception refused to replace it with a better one saying that we had booked a "classic" room. They finally agreed to give us a room one floor higher but also overlooking the low roof. We understood that they were overbooked for a conference. Breakfast was excellent at an amazingly low price.
Response from Your Schlosshotel Team on May 8, 2018
Dear Antonis, Thank you for your visit and the review. Please apologize that we have to disagree. You booked our cheapest category "the classic room". If you check our website it is clearly described that those rooms are to the inner courtyard and most don´t have the balcony or the view the other categories have. So you actually got what you booked and paid for. It also not correct that the hotel was overbooked. We were just fully booked, so every guest has to get the room category they booked. There was just no chance to upgrade you as multiple times explained by the receptionist. We can´t give you a higher category some other guests booked. I am sure you agree that those other guests most likely wouldnt appreciate getting a downgrade. We have many different room categories so everyone should find what they are looking for. And I can assure you that we will always answer all questions beforehand as we have no interest in selling something you won´t receive. We highly value all guests and want them to have an enjoyable stay and come back some time in the future. We tried our best to accomodate your wishes at check-in. But as most guest had already checked we just weren´t able to offert anything else. So we always recommend communicating special wishes and requierements asap, we will always do our best to make as much as possible happen. Have a nice weekend.

8/10 Good

Jana

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2017
Response from Schlosshotel on Jan 13, 2018
Thank your for your visit, the selection of our property and the review. All is very much apopreciated. Have a great weekend. Your Schlosshotel Team

10/10 Excellent

Claus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay at this location. Staff very helpful and courteous. Arrived on 12/15 and were advised that restaurant would have a wait. We decided to go for room service, worked out well for our family. Food was delivered within 25 mins. We also got an additional bed for our son when we asked for one. Breakfast was amazing, lots of food options and live cook for omelets. After checkout we walked across the street to enjoy the Schlosspark a little bit. Had a great stay at this place and can highly recommend it.
Response from Schlosshotel on Jan 9, 2018
Dear Claus, we very much appreciate your comments and you choosing our property. We are happy to read you had an enjoyable time in Kassel. Thank you very much! We look forward to welcoming you again some time in the future. All the best until then. Kind regards, Your Schlosshotel Team

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Impeccable!
Beautiful modern hotel set in the a castle park in the black Forrest- Schloss Whilhemshohoe. Everything is impeccable. It's remote, that's because it's located in a historic park, but it's easy to get the tram downtown to Kassel. I'm looking forward to another visit. Did I mention the spa? D
Stayed 3 nights in Jun 2017
Response from Andre on Jun 23, 2017
Dear John, Thank you very much for your visit and the kind words. We would really appreciate you visiting again and are looking forward to. Alle the best until then. Have a nice weekend. Your Schlosshotel Team.

6/10 Okay

Franz

Liked: Cleanliness, property conditions & facilities, room comfort
Excellent hotel - but greedy penny pinching spoils
First the good points. This is a modern hotel, fast wifi is free, the room was excellent, the area quiet for a good sleep and the breakfast buffet one of the best I have had for a long time. The hotel is located within a beautiful publicly owned park. Now to the bad things. At £ 147 per night, this is not a cheap hotel. Yet there were not enough papers available in the breakfast lounge and when I requested the reception to let me have a newspaper, I was charged Euro 1.70. Although there are acres of parking space available and the car park is secured by a barrier, they charge Euros 8.00 per night. In my experience, considering the room rate, this is greedy. On balance, the hotel is over priced, value for money it is not. Before moving to Kassel, I stayed in a hotel of equal standard in Erfurt (Linderhof), at roughly half the price, all included. I shall not return, sorry.
Stayed 1 night in Jun 2017
Response from Andre on Jun 17, 2017
Dear Franz, Thank you for your visit and the remarks regarding your stay. We do take customer satisfaction very seriously. And are truly sorry that you weren´t fully happy with everything. We do believe you should re-consider some things you wrote about us as this really not a fair comparison. We find it challenging to compare hotels in different cities and states. First of all the economy is different, i.e. wages are completely different and much lower in Erfurt. I know Erfurt and that nice hotel very well, but you can´t really compare the locations and suburbs of both hotels at all. Also as a general note please be aware when comparing prices that most hotels have a flexible pricing system. Empty hotels are always cheaper than well booked hotels. Also Kassel currently has the documenta exhibtion, during events rates are a little higher than usual. The parking ground has to be maintained and the parking slots are rent from the owner (which is not the hotel). So charging for parking is needed to cover expenses. Other hotels that offer free parking include this in the room rate´s calculation. We believe that this isn´t a fair solution for guest arriving by taxi or train. Feel free to compare parking prices within Kassel, there are plenty hotels charging way more than we do. We have spare newspapers everyday that get sent back. So we are sorry, that the demand during your stay made it impossible for you to get one at that time. The newspapers and magazines at reception are just for sale because the have to be paid to a different provider. This is also not uncommon. We are very sorry to hear you won´t return. So all the best wishes and safe journeys elsewhere. Have a nice weekend. Kind regards, Your Schlosshotel Team.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing stay
beautiful area around the park!
Stayed 2 nights in Jun 2017
Response from Andre on Jun 15, 2017
Dear James, We are very pleased that you had an enjoyable time at our hotel. Thank you very much for your visit and the high score. Have a lovely weekend. Kind regards, Your Schlosshotel Team.

6/10 Okay

Amanda

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Disappointing
The fourth hotel of a road trip and by far the least impressive. Good points - helpful reception staff. They changed my room after having initially given me a room in the entrance corridor joining the carpark and reception which was very noisy. This is the first time that I've requested a room change in any hotel. - Good evening buffet (albeit pricey at 40 euros each) - Friendly, helpful staff in dining room. - Clean room Bad points - thin towels, one worn through with a large hole. - shower head would not stay in place when water pressure applied. Faced the wall and slid down the shower pole. Needed to be held throughout to direct water. - Visably lumpy pillows, uncomfortable bed. - Chaotic breakfast service with an unattended list of entitled room numbers at the entrance. Insuffucient tables and noone to co-ordinate seating, people were wandering around with plates trying to find somewhere to sit. No scrambled eggs or fried eggs left and large queue for omlettes. (the eggs were replenished after half an hour). The best thing about it was its proximity to the park, but a far from relaxing experience and unfortunately I wouldnt be able to recommend it.
Response from Andre on Apr 26, 2017
Dear Amanda, Thank your for your feedback and your recent visit. We aim to satify all guests and set ourself high standards to achieve that. Thefore I would to offer my sincere apologies for not meeting your standards. We are sorry to read your comments and will check on all points made to assure that staff will meet all requirements and standards. Thank you for the hints. Some points mentioned clearly can´t be excused and will make sure those are one time incidents. I am sure you also wont mind clearing some false statements. The buffet you had cost 29€, not the 40€ you mentioned. We have 4 room categories with different standards and you chose to book the cheapest category. Those, as cleary mentioned in all discriptions and on our website, do have different setup and locations compared to the upper class rooms. But as mentioned before we still want to have all guests to have a positive stay so as described before we helped you with a different room. Our apologies that this still didnt feel like the room that you were expecting. Thank you for your visit and the helpful feedback. Kind regards, Your Schlosshotel Team.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always again
Everything was ok
Response from General Manager on Jan 13, 2017
Thank you very much for the review & your visit. Have a nice weekend. Your Schlosshotel Team

10/10 Excellent

Damian, Solihull

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An amazing hotel
Beautiful hotel, loved breakfast and spa/pool/garden area. The only missing was tea/coffee tray in the room.
Response from General Manager on Aug 24, 2016
Dear Damian, Thank you for your recent visit and the review about our services. It´s right that we only have that tea and coffee machine in our higher tier rooms. My apologies for the inconvenience. We are currently checking the demand and will make a decision to upgrade more rooms with that. Otherwise a kettle and tea and coffee can always be requested through reception. Have a pleasant day & all the best wishes. Your Schlosshotel Team

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on Aug 24, 2016
Vielen herzlichen Dank für die perfekte Bewertung. Schön, dass Sie sich bei uns so wohl gefühlt haben. Danke sehr für das Lob. Bis zum nächsten Mal wünschen wir Ihnen alles Gute und viel Spass auf allen Reisen. Ihr Schlosshotel Team

10/10 Excellent

Bernie, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We only stayed for one night but had a fantastic experience. The spa is amazing, and the breakfast was fantastic. The hotel is conveniently located in the park. We would definitely stay again!
Response from General Manager on Aug 24, 2016
Thank you very much Bernie, your feedback and your stay has been much appreciated. All the best on all your journeys. Your Schlosshotel Team

10/10 Excellent

Michael, Darmstadt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxurious Stopover
We only stayed for one night but had enough time to enjoy the pools, dinner at the garden restaurant and the breakfast buffet the next morning. The staff was very friendly and considerate. The hotel: Absolutely worth the price. The location: priceless.
Response from General Manager on Aug 3, 2016
Dear Michael, Thank you very much for your visit and the excellent review. It is much appreciated. All the best wishes, Your Schlosshotel Team

8/10 Good

Frank, Salt Lake City, UT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and fantastic location!
We came to Kassel to hike around Wilhelmshohe Bergpark and had a great time doing that. The Hotel location is absolutely perfect and the staff were great. The staff were very helpful and provided us with any and all information we needed for a comfortable stay. The only main complaint I had was the wifi was pretty poor. I could never manage to get it to work and stay working. constant drop offs. Who knows - maybe it was a higher power telling me to turn my phone off and just disconnect altogether!
Response from Katharina Tromp on Jan 9, 2016
Dear Frank, thanks for your good review. We was very happy about that. We hope you come back to kassel as our guest. Your Schlosshotel Bad Wilhelmshöhe

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
3 stars overall
The hotel lobby and decoration is 4 stars. The room itself was pretty standard, 3 star standard with no A/C. The pool was smaller than in photos. Amenities are a bit disappointing. The dining room area for breakfast buffet was excellent though! Finally, I felt like I was in a 4 star hotel.
Response from Katharina Tromp on Aug 19, 2015
Dear guest, thank you for your rewiew. It was us a pleasure to having you as our guest. We are looking forward to welcoming you as our guest by your next stay. Your Schlosshotel Bad Wilhelmshöhe

8/10 Good

Dennis, Furlong PA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding
Outstanding, staff very friendly. Will definitely come back. Scenic location.
Response from Andre on Sep 21, 2015
Thank you very much for your lovely review. We look forward to welcoming you again. Until then - all the best on your journeys.

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Fantastic spa!!
Great area near large park.I arrived at hotel at 10am from transatlantic flight,but the hotel was full from previous night,so I couldn't check in early.But their was nice museaum acress the street. Fantastic spa!!
Response from Katharina Tromp on Dec 4, 2015
Dear guest, 5 out of 5. Thank you. You made our day. Have nice week an dwe hope we see you soon as our guest.

10/10 Excellent

Alexander, U.S.A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location, Location, Location.
You are in the Wilhelmshohe Mountain Park which is stunning. We spent just one night in Kassel, at this hotel and would go back there again. Great breakfast too.
Response from Katharina Tromp on Nov 4, 2015
Dear Alexander, thanks for your good review. 5 out of 5. You made our day. Thanks for this and have a good time.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

NeilF, Vancouver, Canada

Liked: Cleanliness, room comfort
Pleasant Surroundings
Hotel is located a little way out of town but is at a higher elevation and has some stunning views from the surrounding park area.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel outside town but easy access to sites
enjoyed the visit but saturday is an extremely busy day there and they do not manage to give a good service. the restaurant took one hour to serve dinner and food was not well cooked. disappointing.

8/10 Good

Caitlin, MD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good for a quick visit
We enjoyed our short stay. The hotel was close to the castle we wanted to see. There was limited access to anything else. But the breakfast was included and delicious, the room was clean and comfortable and the staff was helpful

8/10 Good

STEVE TAN, CHENGDU. CHINA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice environment
Would like to stay next time . Good environment around, room is comfortable at reasonable rate

6/10 Okay

Verified traveler

Liked: Cleanliness
Major roadwork around hotel access road
Nice hotel but runs quite basic. Great location and nice garden, views but the extensive road works currently in approach road make it noisy outside. I steed in the annex - no lift - so it was a pain carrying my suitcases up and down the stairs. I should have upgraded from the comfort rooms to the deluxe rooms to avoid this.