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Reviews of Schlosshotel Karlsruhe

4 out of 5
Schlosshotel Karlsruhe
Bahnhofplatz 2, Karlsruhe, BW

Reviews

8.6

Excellent

Rating 10 - Excellent. 198 out of 482 reviews" "
Rating 8 - Good. 223 out of 482 reviews" "
Rating 6 - Okay. 48 out of 482 reviews" "
Rating 4 - Poor. 10 out of 482 reviews" "
Rating 2 - Terrible. 3 out of 482 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

David, EAST KEW

Liked: Cleanliness, staff & service, property conditions & facilities
Close to station
Stayed 2 nights in Apr 2024

10/10 Excellent

Luis

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
My new home in Karlsruhe
Stayed 5 nights in Oct 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

Edis

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Suzana

Liked: Cleanliness, staff & service, property conditions & facilities
we like our stay.Clean hotel, interesting historically elevator / we love it/.Good breakfast.
Stayed 3 nights in Jun 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our short stay at the schloss hotel was lovely.
Stayed 2 nights in Jun 2023

10/10 Excellent

Hala

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in Karlsruhe ! Amazing helpful staff. Wonderful modern rooms. Great breakfast & nice restaurant. Highly recommend it!
Stayed 3 nights in May 2023

8/10 Good

Alison, Vancouver

Stayed 2 nights in May 2023

10/10 Excellent

Clive

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to railway station.Very clean and comfortable .The staff were helpful and breakfast had a great variety of food.Stayed here about five times and would definitely come back
Stayed 1 night in Apr 2023

8/10 Good

WING KI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Apr 2023

4/10 Poor

Verified traveler

Business traveler
Disliked: Property conditions & facilities, room comfort
Run down needs an extreme makeover
Stayed 2 nights in Mar 2023

10/10 Excellent

Brienne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great historic hotel, conveniently located next to the train station and the zoo. You can easy walk the city from here. An upgrade to a suite is worth it if you like more space and an updated feel. This was our second time staying at the hotel and we'll use it again the next time we are in Karlsruhe.
Stayed 2 nights in Mar 2023

8/10 Good

William

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like the hotel. Enjoyed breakfast. No kettle in room which was a shame.

8/10 Good

Scott

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quality hotel
Old SKOOL feeling hotel with refurb
Stayed 1 night in Nov 2022

6/10 Okay

Zahra, maple

Traveled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The Hotel is located centrally very nice and good layout. The breakfast was amazing. they also gave free fruit and champagne for my birthday and anniversary which was nice. The only thing was finding beetles in my room. When i complained they did nothing but give a 10 euro discount on dinner if we ate at restaurant which we didnt and never used the coupon i was disappointed they didnt do more or give discount on room.
Stayed 1 night in Oct 2022

10/10 Excellent

Edmund

Stayed 2 nights in Oct 2022

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

10/10 Excellent

Santiago

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location and very nice room
Stayed 1 night in Jun 2022

8/10 Good

Udo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable room in a good location. Nice to have AC in the room during a warm spell. Also, easy access to the train station and zoo,
Stayed 2 nights in Jun 2022

10/10 Excellent

Raymond

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here unexpectedly as I missed my connecting train. The re really is nothing to complain about except that there was a strange smell in the room when I arrived (nothing an open window couldn’t fix). The included breakfast was excellent. Staff were great. Proximity to the train station extra bonus.
Stayed 1 night in May 2022

6/10 Okay

Lance

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Holier-than-thou....
Beautiful building, dating back quite some time - with high sealings and decent size rooms. Sadly however, the atmosphere is very strait-laced and about as relaxed as a Victorian upper lip. You could hear a pin drop in the Grossherzog breakfast hall. Move your chair and get a stern look for cracking the silence. Your choice...but I'll avoid this one in future.
Stayed 1 night in Apr 2022

10/10 Excellent

Philip

Stayed 1 night in Apr 2022

10/10 Excellent

Lynne

Stayed 1 night in Apr 2022

8/10 Good

Lesley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Schlosshotel
Hotel very comfortable and clean. Staff were friendly and helpful. Slightly disappointed no restaurant or bar on Sunday evening when we arrived. However facilities available nearby. Breakfast was good and reasonably priced.
Stayed 1 night in Feb 2022

8/10 Good

Frank

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
A working elevator would have been nice.
Stayed 1 night in Nov 2021

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2021

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, helpful staff, stingy amenities.
The location of this hotel is brilliant for Railway Train passengers. Staff very friendly and helpful, was surprisingly quiet at night and the hotel is in excellent condition and beautiful interiors with tall ceilings and large ornate windows. Also and still rare for Europe, an excellent air conditioning system in the guestroom that actually does make it cool. So this hotel will be fine even during the summer months. The restaurant is closed this year due to the pandemic, only breakfast or minibar is currently possible when it comes to guest food. I decided for an upgraded Zoo side room away from the tram traffic, and expected at this level of hotel the room to have a personal safe and a guest kettle for making hot drinks. Neither were included. In fairness, the hotel did provide me hot water units whenever requested. But the lack of certain amenities (extra towel and extra pillow had to be requested), the no personal room safe box issue (other than in the top level suites) remained a major nuisance for an otherwise excellent establishment.
Stayed 2 nights in Sep 2021

10/10 Excellent

constantin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2021

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very difficult to reach, due to road construction around.
Stayed 1 night in Aug 2021

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, location, location. But not only it is a great location literally next to the main train station (Karlsruhe Main), but next to the city zoo and may places that make up for nice long walks.
Stayed 1 night in Aug 2021

6/10 Okay

Hadi

Liked: Cleanliness
Stayed 1 night in Aug 2020

8/10 Good

Piet

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All ok
All was good, no bars or resto open due to corona but service,breakfast,rooms where price/quality very good.
Stayed 1 night in Aug 2020

6/10 Okay

Verified traveler

Business traveler
Old fashioned in need of an overhaul. Room was clean and utilitarian.
Stayed 1 night in Jul 2020
Response from SHK on Jul 22, 2020
Dear guest, thank you for your review. All our rooms as well as some public areas were renovated in 2017.What a shame that the charm didn’t appeal to you and didn’t suit your taste. We would be glad to may be able to show you another side of the house with another opportunity. We looking forward to it. Kind regards, Schlosshotel Karlsruhe Team

10/10 Excellent

Rares

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel even in pandemic
Stayed 1 night in Jun 2020
Response from SHK on Jun 22, 2020
Dear Guest, thank you so much for your 100% vote and the positive comment. We are looking forward to welcome you back soon. All the best, your Schlosshotel Karlsruhe Team

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities
Decent hotel very conveniently located next to the station. Big clean rooms with working amenities. A bit of a vintage atmosphere. Somewhere between business and luxury
Stayed 2 nights in Feb 2020

10/10 Excellent

Marta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place!
I stayed here for 2 nights and loved it. The room was bigger than expected (in Europe), and very modern. The staff was amazing! The front dest staff printed directions to a place that my GPS couldn't find, and when the restaurant was packed for dinner (it happened to be Valentine's day, I was alone and didn't think to book a reservation), the man at the front kept calling until he found me a spot! I didn't even ask him to do that. The breakfast was really good! The eggs were amazing! There was so much to pick from! The options were endless. The parking can be tricky because the hotel only has about 30 or so spots in the front. If it's full, you have to look for street parking. Fortunately, even with a massive art fair in town, I always managed to find a spot there! The shower in my room kept rapidly changing the temperature of the water, which was kind of annoying. The hotel is beautiful except for the hanging lights on the stairwells. They look like they are from 1940s and stand out terribly. Overall, I would absolutely stay here again! I love this hotel.
Stayed 2 nights in Feb 2020
Response from SHK on Feb 20, 2020
Dear hotel guest, the whole team was very happy about your praise. THANK YOU for the 100% vote! We appreciate the fact that you have taken the time for us and sent us your feedback. Many thanks for this, it is very valuable for us. It is so nice for us to hear that you felt comfortable with us and had a great time in our hotel. We are already looking forward to welcome you again. All the best! Your team of Schlosshotel Karlsruhe

10/10 Excellent

Verified traveler

Stayed 4 nights in Sep 2019

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2019

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old world charm
A bit like stepping back in time, a time when service was conducted with a smile and nothing was too much trouble. What a wonderful breakfast. A vast array of fresh and tasty food, every table with it’s very own coffee pot - what more would you ask for. Thank you Schloss Hotel Karlsruhe.
Stayed 1 night in Nov 2019

4/10 Poor

Verified traveler

Business traveler
Disliked: Staff & service
Never again
I was not at all happy staying at Schlosshotel Karlsruhe. - Internet provided is 1Mbps, which is not sufficiently fast for anything in 2019. - The gym provided is a disgrace; they are providing 3(!) machines that look like they are from the 1980s, one of them is even out of order. - Breakfast is about the worse in got in a 4* hotel for a long time. Not visiting again when I'll be back in Karlsruhe
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, amenities
Nice decor and bed. The hotel location was very across from the train station and walking distance to all attractions amand restaurants. Seems like they had very limited staff.
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a central location beautiful building excellent staff
Stayed 4 nights in Aug 2019

6/10 Okay

Verified traveler

Traveled with partner
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
Good location for a stop over. Upon arrival, reception staff member was on the phone - this took a while- with no recognition and the queue built. The room was good- but the air-con was leaking with a constant drip, soaking the carpet. Upon reporting this, the staff member wasn’t interested. Had drinks at the bar, service ok, but then had to find a staff member to pay. Mixed bag overall.
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveler

Stayed 2 nights in Jul 2019

8/10 Good

Lynne

Liked: Cleanliness, property conditions & facilities, room comfort
Disappointing end to our stay.
This was our third stay and have always found the hotel generally good. However, at breakfast time this was not the case. There was a business conference in what is usually the breakfast seating area. The buffet was set out at the far end of the dining area and we were eventually shown along a corridor to their restaurant area. This meant there was quite a walk back and forth for the various breakfast courses. This was not helped by the conference attendees standing directly in the buffet area despite having their own area. The whole experience was not relaxed or enjoyable. Plus the coffee machine broke and there was no one in attendance.
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
It was close to the train station and a great zoo. Staff was informative.
Stayed 1 night in Jul 2019
Response from SchlosshotelKa on Jul 25, 2019
Dear guest, thank you for your time to fill in the questionnaire. We appreciate your feedback as it is very important for us. Great to hear that you were happy about our central location and for mention the staff positive. We would be pleased if you had also mention constructive criticisms to reflect and generate a better rating for your next stay with us. We are looking forward to welcome you back. Your Schlosshotel Karlsruhe Team