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Reviews of Hotel Tampa Riverwalk

3.5 out of 5
Hotel Tampa Riverwalk
200 N Ashley Dr, Tampa, FL

Reviews

7.0

Good

Rating 10 - Excellent. 435 out of 1348 reviews" "
Rating 8 - Good. 278 out of 1348 reviews" "
Rating 6 - Okay. 245 out of 1348 reviews" "
Rating 4 - Poor. 186 out of 1348 reviews" "
Rating 2 - Terrible. 204 out of 1348 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

6.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

4/10 Poor

William

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel needs major updating. Bathrooms are old and dirty looking. Carpet is dirty, Not a good location for an extended stay.
Stayed 7 nights in Mar 2024
Response from Adrienne on Apr 19, 2024
We are disappointed to read your review and learn that your experience with us was just okay. Our staff follows strict protocols and procedures daily to ensure the cleanliness of our facilities and if for some reason we fell short of your expectations we apologize. Your feedback will be shared with our team; thank you.

6/10 Okay

BRENDA

Staff were amazing. Cleanliness 3/10.
Stayed 1 night in Apr 2024
Response from Adrienne on Apr 19, 2024
Thank you for your review on the Hotel Tampa Riverwalk We’re so glad you enjoyed your weekend getaway with us and appreciate your compliments to our extremely friendly and helpful staff too.

10/10 Excellent

Dwight

Stayed 1 night in Apr 2024

6/10 Okay

Marcia, Mason City

Stayed 1 night in Mar 2024

10/10 Excellent

Melissa, Tampa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in. Awesome views and close proximity to UT and Curtis Hixon.
Stayed 1 night in Apr 2024
Response from Adrienne on Apr 17, 2024
Thank you for a great review! Your compliments on our hotel and our awesome staff are very much appreciated. We hope you will be returning to the Hotel Tampa Riverwalk again soon.

4/10 Poor

ariel

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The Hotel staff was super good. The guys in valet parking very nice and fast. Once I arrive, the bed sheets is dirty, the room is not very good for the price, the carpet was dirty too, the air conditioner windows has dirty and the balcony is not clean. I don’t recommend this hotel.
Stayed 1 night in Apr 2024
Response from Adrienne on Apr 17, 2024
We are disappointed to read your review and learn that your experience with us was just okay. Our staff follows strict protocols and procedures daily to ensure the cleanliness of our facilities and if for some reason we fell short of your expectations we apologize. Your feedback will be shared with our team; thank you.

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Bathrooms can use an upgrade. Buffer was $25 a person which was good but they added 14.40 on the bill as a tip.
Stayed 1 night in Apr 2024
Response from Adrienne on Apr 17, 2024
It is disappointing to read that not every aspect of your stay met your expectations. Please know that it is always our goal to make sure our guests are provided the best service and if this was not your experience then we do sincerely apologize. We do hope for another opportunity to welcome you back in the future.

10/10 Excellent

Eric

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay!
Stayed 2 nights in Apr 2024
Response from Adrienne on Apr 19, 2024
We’re thrilled you had an overall great experience here with us at the Hotel Tampa Riverwalk

10/10 Excellent

Aliaksandra, Brooklyn

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff, amazing location right on the riverwalk.
Stayed 2 nights in Mar 2024
Response from Adrienne on Apr 17, 2024
Thank you for a great review! Your compliments on our hotel and our awesome staff are very much appreciated. We hope you will be returning to the Hotel Tampa Riverwalk again soon.

6/10 Okay

Kimberly A, Fall River

Stayed 3 nights in Apr 2024
Response from Adrienne on Apr 17, 2024
We value our patron comments and thank you for the feedback. It is disappointing to know your experience had not met your expectations and hope this does not deter you from a return visit. Thank you.

8/10 Good

Sabrena

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with clean room!
Stayed 5 nights in Apr 2024
Response from Adrienne on Apr 10, 2024
Thank you for taking the time to review your stay with us. We were delighted to hear you enjoyed your time with us and we truly value your continued patronage.

8/10 Good

Claire

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Adrienne on Apr 11, 2024
Thank you for your kind review. We were thrilled to hear you enjoyed your stay and we appreciate the time you have taken to share your experience with us and our future guests.

6/10 Okay

danielle

Traveled with partner
Liked: Cleanliness, staff & service
Needs a remodel
Stayed 3 nights in Apr 2024
Response from Adrienne on Apr 10, 2024
While we are glad that you enjoyed our hotel lobby and hallways, we deeply regret that not every aspect of your stay was positive. It is upsetting when something does not live up to your expectations and for this we apologize. Your comments will be shared with our team as we wish to ensure that we always take every opportunity to exceed our guests’ expectations. We do hope that you will reconsider giving us another try in the future. Thank you for sharing your thoughts with us.

4/10 Poor

Cindy

Disliked: Cleanliness, staff & service
I was disappointed I had reserved a king size bed and water view. I had the street view where loud noises were. Checking was horrible. Was so disappointed because a lady who works for with McDill recommend Tampa Riverwalk. Did they do this because I was old? I couldn’t even get them to discuss with me. I can see the street in Dallas.
Stayed 3 nights in Apr 2024
Response from Adrienne on Apr 10, 2024
While we are glad that you enjoyed our hotel lobby and hallways, we deeply regret that not every aspect of your stay was positive. It is upsetting when something does not live up to your expectations and for this we apologize. Your comments will be shared with our team as we wish to ensure that we always take every opportunity to exceed our guests’ expectations. We do hope that you will reconsider giving us another try in the future. Thank you for sharing your thoughts with us.

2/10 Terrible

Paola

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible old hidding charges expensive ugly place the room was $178 extra $100 deposit $42 parking never again terrible experience no view riom was ugly and outdated
Stayed 1 night in Apr 2024
Response from Adrienne on Apr 10, 2024
While we are glad that you enjoyed our hotel lobby and hallways, we deeply regret that not every aspect of your stay was positive. It is upsetting when something does not live up to your expectations and for this we apologize. Your comments will be shared with our team as we wish to ensure that we always take every opportunity to exceed our guests’ expectations. We do hope that you will reconsider giving us another try in the future. Thank you for sharing your thoughts with us.

10/10 Excellent

Luz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Adrienne on Apr 10, 2024
Thank you for taking the time to review your stay with us. We were delighted to hear you enjoyed your time with us and we truly value your continued patronage.

10/10 Excellent

Kevin W

Liked: Amenities, property conditions & facilities
Great view of the river
Stayed 2 nights in Apr 2024
Response from Adrienne on Apr 10, 2024
Thank you for taking the time to review your stay with us. We were delighted to hear you enjoyed your time with us and we truly value your continued patronage.

4/10 Poor

James

Traveled with family
Disliked: Amenities, property conditions & facilities
Facilities were clean but small and outdated. Overpriced
Stayed 1 night in Apr 2024
Response from Adrienne on Apr 17, 2024
We do appreciate the feedback on your stay and we apologize that you did not find our accommodations to meet your expectations. Thank you for the review.

10/10 Excellent

Teresa

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and valet were awesome. The food there was very good.
Stayed 1 night in Apr 2024
Response from Adrienne on Apr 10, 2024
Thank you for taking the time to review your stay with us. We were delighted to hear you enjoyed your time with us and we truly value your continued patronage.

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location
Stayed 1 night in Mar 2024
Response from Adrienne on Apr 10, 2024
Thank you for taking the time to review your stay with us. We were delighted to hear you enjoyed your time with us and we truly value your continued patronage.

8/10 Good

Emilio

Traveled with family
Liked: Staff & service, property conditions & facilities
The only thing was the AC unit was loud in the room
Stayed 2 nights in Apr 2024
Response from Adrienne on Apr 10, 2024
Thank you for taking the time to review your stay with us. We were delighted to hear you enjoyed your time with us and we truly value your continued patronage.

10/10 Excellent

Milena

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Apr 2024
Response from Adrienne on Apr 10, 2024
Thank you for taking the time to review your stay with us. We were delighted to hear you enjoyed your time with us and we truly value your continued patronage.

6/10 Okay

Dave

Traveled with partner
Overnight stay, convenient and walking distance from the arena
Stayed 1 night in Apr 2024
Response from adrienne Burke on Apr 10, 2024
Thank you for taking the time to review your stay with us. We were delighted to hear you enjoyed your time with us and we truly value your continued patronage.

8/10 Good

Janet

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Adrienne on Apr 10, 2024
Thank you for taking the time to review your stay with us. We were delighted to hear you enjoyed your time with us and we truly value your continued patronage.

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities
Great stsy
Stayed 1 night in Apr 2024
Response from Adrienne on Apr 10, 2024
Thank you for taking the time to review your stay with us. We were delighted to hear you enjoyed your time with us and we truly value your continued patronage.

10/10 Excellent

Danna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good walking city
Stayed 1 night in Apr 2024
Response from Adrienne on Apr 10, 2024
Thank you for taking the time to review your stay with us. We were delighted to hear you enjoyed your time with us and we truly value your continued patronage.

8/10 Good

Nylsa

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It would be great if there are other parking options
Stayed 3 nights in Mar 2024
Response from Adrienne on Apr 5, 2024
Thank you for taking the time to review your stay with us. We were delighted to hear you enjoyed your time with us and we truly value your continued patronage.

10/10 Excellent

Lisa

Traveled with family
Liked: Amenities
All of the bove
Stayed 1 night in Apr 2024
Response from Taylor M on Apr 5, 2024
Thank you kindly for your feedback.

6/10 Okay

Kim Van

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Valley parking too expensive!
Stayed 3 nights in Mar 2024
Response from Taylor M on Apr 5, 2024
Thank you kindly for your feedback.

10/10 Excellent

Luceile

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Taylor M on Apr 5, 2024
Thank you kindly for your feedback.

2/10 Terrible

Alexis

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is prime, HOWEVER.. 3 nights into my stay at 3 am a security guard and a RANDOM PEDESTRIAN came banging on my door trying to get in my room stating someone left something in there days ago, dealt with the rudest employee I’ve ever met when we confronted this issue at the front desk, he even threatened to kick us out!! Then the next night we met another couple who stated someone also was in their room!!! Felt very unsafe staying here after this, even tho they comped us one night out of our stay, I would NEVER stay here again or recommend to anyone. Sliding glass doors for the patio don’t lock all the way, and the toilets don’t flush all the way… so many issues. Safety being the biggest concern of them all. Such a shame as it’s such a nice location.
Response from Adrienne on Apr 4, 2024
It is always disappointing to learn when a valued guest leaves feeling their expectations were not met. I'd like to extend my heartfelt apologies for any difficulties and inconveniences that you may have experienced. Please be assured that our housekeeping staff follows strict procedures and protocols daily to ensure the cleanliness of our facilities. Your comments and feedback are greatly appreciated and will be shared with our team, thank you.

4/10 Poor

Adam

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The ‘double beds’ were two full size, not queen, the pillows might as well not even been on the bed because your head sinks right through them, our HVAC unit made dull thudding sounds that made it sound like someone was trying to get into our room all night, everything was dated, and housekeeping woke us up at 8:30am on our last day, asking if we were staying another day.
Stayed 2 nights in Mar 2024
Response from Adrienne on Apr 3, 2024
It is always disappointing to learn when a valued guest leaves feeling their expectations were not met. We’d like to extend our apologies for any difficulties and inconveniences that you may have experienced during your stay. Guests are always encouraged to alert us to any concerns during while they are here so that we may have the opportunity to address them at that time. Thank you for your feedback; it will be shared with our team.

8/10 Good

Denise, Jacksonville

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Adrienne on Apr 3, 2024
Thank you for your feedback. We encourage our guests to share with our management team any issues or concerns they might have during their stay. This allows us an opportunity to create the experience you anticipate. Should you find yourself visiting with us again, please let us know if there is anything we can do for you.

8/10 Good

Eric

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No comment.
Stayed 2 nights in Mar 2024
Response from Taylor M on Mar 31, 2024
-Thank you very much for staying with us and for taking the time to fill out this survey!

10/10 Excellent

VICTORIA

Traveled with family
Liked: Amenities, property conditions & facilities
Nice environment. Staff courteous
Stayed 1 night in Mar 2024
Response from Taylor M on Mar 31, 2024
-Thank you very much for staying with us and for taking the time to fill out this survey!

8/10 Good

yolanda

Liked: Cleanliness
Good.
Stayed 1 night in Jan 2024
Response from Taylor M on Mar 31, 2024
-Thank you very much for staying with us and for taking the time to fill out this survey!

4/10 Poor

Alisha

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
They should renovate the entire building. They are in a great location
Stayed 5 nights in Mar 2024
Response from Taylor M on Mar 28, 2024
Thank you kindly for your feedback

8/10 Good

Linda

Stayed 1 night in Mar 2024
Response from Adrienne on Apr 17, 2024
Thank you We hope to welcome you back to Hotel Tampa Riverwalk

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Taylor M on Mar 31, 2024
-Thank you very much for staying with us and for taking the time to fill out this survey!

2/10 Terrible

Yousaf M.

Disliked: Cleanliness, staff & service, property conditions & facilities
No parking, and the hotel staff were not helpful.
Stayed 1 night in Mar 2024
Response from Hotel Tampa Riveralk on Mar 28, 2024
Hi Yousaf! Thank you so much for being our guest at Hotel Tampa Riverwalk. I'm so sorry to learn about the staff not being helpful. The team takes great pride in their continued rise in service scores. We'd love to learn more about this experience, if you would please call us at 813-223-2222.

6/10 Okay

ANABEL

Traveled with family
Liked: Amenities
It was ok
Stayed 2 nights in Mar 2024
Response from HTR on Mar 28, 2024
Anabel, thank you so much for being our guest at Hotel Tampa Riverwalk. We hope you will come back and see us again soon!

6/10 Okay

Louis

Stayed 1 night in Mar 2024
Response from Adrienne on Apr 17, 2024
We value our patron comments and thank you for the feedback. It is disappointing to know your experience had not met your expectations and hope this does not deter you from a return visit. Thank you.

6/10 Okay

RODNEY T

Traveled with family
Liked: Staff & service
The property is in need of repair. The phones do not get answered. But the staff were really good people.
Stayed 2 nights in Mar 2024
Response from HTR on Mar 25, 2024
Hi Rodney, Thank you for being our guest at Hotel Tampa Riverwalk. We're pleased to hear that the staff were very good. The new ownership group, and team are excited about the improvements the hotel continues to make. As a new member to the Hilton family, we'll be undergoing a major renovation very soon. We hope that you'll come back and see us again to see the new hotel.

4/10 Poor

Nita

Disliked: Cleanliness, staff & service, property conditions & facilities
So if I were to put my name on something I would make sure that it was top notch. This property of course is very old but even considering this there were so many unsightly issues throughout the hotel. Had I not had an event there I would have quickly left.
Stayed 1 night in Mar 2024
Response from HTR on Mar 25, 2024
Hi Nita, Thank you for being our guest at Hotel Tampa Riverwalk. The new ownership group, and team are excited about the improvements the hotel continues to make. As a new member to the Hilton family, we'll be undergoing a major renovation very soon. We hope that you'll come back and see us again to see the new hotel.

6/10 Okay

Joseph

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
No longer a Sheraton, and after a period as an independent hotel, the property is now supposedly aligned with Hilton. Having stayed at this property over the course of 10 years, I have watched the hotel’s decline due primarily to its physical condition. While the current management and staff were very nice, the food outlet surprisingly better than expected and the rooms clean, the common areas, and things like the room key locks and sliding balcony doors are tired and in need of replacement. This has been the case for some time now, which probably explained the change in franchise affiliations, and is desperately needed. The location of the property is ideal for business and leisure activities, and features (although expensive) valet parking services. If Hilton can get a capital replacement plan into action, the property has potential to be great. But it will be very costly and remains to be seen.
Stayed 2 nights in Mar 2024
Response from Taylor M on Mar 24, 2024
Thank you very much for taking the time to provide us with feedback regarding your recent stay at Hotel Tampa Riverwalk in Tampa downtown!

6/10 Okay

Pauline

Traveled with partner
Disliked: Amenities
Surprised fees at last minute. Greeting to check in was very rude & unwelcoming. Rooms don’t look like ur website everything is old an outdated & tub has a slow drain when showering tub is half full.
Stayed 2 nights in Mar 2024
Response from Adrienne on Mar 21, 2024
Buckhead. It is always disappointing to learn when a valued guest leaves feeling their expectations were not met. We’d like to extend our apologies for any difficulties and inconveniences that you may have experienced during your stay. Guests are always encouraged to alert us to any concerns during while they are here so that we may have the opportunity to address them at that time. Thank you for your feedback; it will be shared with our team.

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 2 nights in Mar 2024
Response from Adrienne on Mar 18, 2024
Thank you for the 5 stars! We hope to welcome you back to Hotel Tampa Riverwalk

10/10 Excellent

Jane

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Adrienne on Mar 18, 2024
Thank you for the 5 stars! We hope to welcome you back to Hotel Tampa Riverwalk

4/10 Poor

Susan

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Taylor M on Mar 14, 2024
Thank you very much for taking the time to provide us with feedback regarding your recent stay at Hotel Tampa Riverwalk in Tampa downtown!

10/10 Excellent

Ashley

Traveled with family and small children, Traveled with group, Traveled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Loved our stay although Alot of the staff were not very friendly to my husband at all ! It was my birthday and the service he received while trying to make sure everything was perfect was less than satisfactory! Room was nice amf comfortable pool amazing and bartenders were the nicest staff !
Stayed 1 night in Mar 2024
Response from Adrienne on Mar 14, 2024
We’re so happy to hear you had such a great stay with us at the Hotel Tampa Riverwalk and that our location was so convenient for your needs during your stay, thank you.