52-inch LCD TV with digital channels, TV, pay movies

Reviews of Shin-Osaka Esaka Tokyu REI HOTEL

3.5 out of 5
Shin-Osaka Esaka Tokyu REI HOTEL
9-6 Toyotsu-cho, Suita, Osaka-fu

Reviews

8.6

Excellent

Rating 10 - Excellent. 496 out of 1000 reviews" "
Rating 8 - Good. 357 out of 1000 reviews" "
Rating 6 - Okay. 103 out of 1000 reviews" "
Rating 4 - Poor. 23 out of 1000 reviews" "
Rating 2 - Terrible. 21 out of 1000 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfy
Stayed 5 nights in Apr 2024
Response from 新大阪江坂東急REIホテル くちこみ担当 on Apr 10, 2024
Thank you very much for staying at our hotel the other day.We will continue to make efforts to encourage your satisfaction with customer's .I and all staff are looking forward to meeting you again .

10/10 Excellent

LAWSON

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy parking
Stayed 1 night in Mar 2024
Response from 新大阪江坂東急REIホテル くちこみ担当 on Mar 12, 2024
LAWSON 様Thank you very much for staying at our hotel the other day.We will continue to pursue aiming for hotels that will be selected by many customers in the future.We sincerely look forward to your visit.

10/10 Excellent

Hiroshi, Battle Creek

10/10 Excellent

Kenn

Stayed 4 nights in Dec 2023

8/10 Good

hisashi

Stayed 1 night in Dec 2023

8/10 Good

C

Liked: Cleanliness, amenities
Nice and quiet area Close to metro but gotta transfer to Shin-Osaka for JR Donki, supermarket, starbucks and 24hr Jap restaurant are just right across from the hotel.
Stayed 4 nights in Dec 2023
Response from 新大阪江坂東急REIホテル くちこみ担当 on Dec 11, 2023
This time, thank you for staying at our hotel from some hotels.We will continue to make efforts to encourage your satisfaction with customer's .I and all staff are looking forward to meeting you again .

8/10 Good

Chieko

Stayed 2 nights in Nov 2023

8/10 Good

richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023

8/10 Good

Hiromi

Stayed 2 nights in Nov 2023

10/10 Excellent

HIROSHI

Stayed 3 nights in Nov 2023

10/10 Excellent

Takumi

Stayed 1 night in Nov 2023

10/10 Excellent

takeshi

Stayed 1 night in Oct 2023

10/10 Excellent

DAEHYUN

Business traveler
지하철 가깝고 주변상권도 좋아요. 추천합니다.
Stayed 1 night in Oct 2023
Response from 新大阪江坂東急REIホテル くちこみ担当 on Oct 26, 2023
DAEHYUN 様요 전날은 호텔에 숙박 주셔서 대단히 감사합니다. 또한 이번에는 고맙게도 평가를 받아 황송입니다.우리의 것을 마음에 들어 주실있어서 매우 기쁘게 생각합니다.당신이 다시 여관을 이용할 수 있으면 나는 행복합니다.

10/10 Excellent

Takumi

Stayed 1 night in Oct 2023

10/10 Excellent

HIROSHI

Stayed 3 nights in Sep 2023

10/10 Excellent

Ming-Hsuan, Cupertino

Stayed 6 nights in Aug 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this Hotel & Location
This hotel is clean, close to the Esaka Station. Staff are very nice & professional. I like the fact there are water station in each floor, I can fill up my water bottles. There are amenities (instant coffee, tea bag, facial cleanser, facial Cream, Toner, razor…)pick up station next to the front desk, you can grab what you need. There are 7eleven ATM machine downstairs to get Japanese cash out. Starbucks, Mr. Donuts, Lawson, Supermarket, many restaurants near. I flew in to Itami airport so this location was more convenient than middle of Osaka where it is too overwhelmingly crowded.
Stayed 1 night in Jul 2023
Response from 新大阪江坂東急REIホテル くちこみ担当 on Oct 23, 2023
Thank you very much for your stay at our hotel.We are grateful for receiving a valuable evaluation.We will continue working to become a hotel that will be selected by many people in the future.We sincerely look forward to your visit.

8/10 Good

Yuika

Stayed 1 night in Jul 2023

8/10 Good

AYA

Stayed 3 nights in Jun 2023

8/10 Good

WING KWAN

Stayed 1 night in Jun 2023

10/10 Excellent

HIROSHI

Stayed 2 nights in May 2023
Response from 新大阪江坂東急REIホテル on Jun 3, 2023
この度はご利用いただきまして誠にありがとうございます。今回のご滞在が快適なものとなったようで、安堵しております。今後も、おもてなしの心を大切にしお客さまのご期待に添えるサービスを提供していく所存です。今後も多くのお客様に選ばれるホテルを目指し精進して参ります。またこちらへお越しの際は、ぜひ当ホテルをご利用くださいませ。ありがとうございました。

10/10 Excellent

YU

Stayed 1 night in May 2023
Response from 新大阪江坂東急REIホテル on Jun 3, 2023
この度はご利用いただきまして誠にありがとうございます。今回のご滞在が快適なものとなったようで、安堵しております。今後も、おもてなしの心を大切にしお客さまのご期待に添えるサービスを提供していく所存です。今後も多くのお客様に選ばれるホテルを目指し精進して参ります。またこちらへお越しの際は、ぜひ当ホテルをご利用くださいませ。ありがとうございました。

10/10 Excellent

Toshinori

Stayed 2 nights in Apr 2023

8/10 Good

KOICHI

Stayed 3 nights in Apr 2023

10/10 Excellent

Tony

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was conveniently located near subway line. The staff's customer service was incredible. I was greeted every time I walked into the lobby. Several times I needed assistance and they made every effort to help. Thank you again!!!
Stayed 5 nights in Apr 2023

10/10 Excellent

takamasa

Stayed 1 night in Apr 2023

10/10 Excellent

Kevin

Stayed 1 night in Apr 2023

8/10 Good

Kim

Stayed 1 night in Mar 2023

6/10 Okay

chiming

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
入住後發覺沒冷氣,職員搬來電風扇
酒店整體服務不錯,但唯獨入住後,發覺沒有冷氣。跟職員溝通,他們說會跟我調教一下,然後門鐘響起,開門時,職員很不好意思的拿著風扇進來。真的是給我們意想不到😅😅 酒店應該一早知道這情況吧。應該好好作出調節,入住後才發現,感覺不太好吧! 另外,我也住過京都新開的同集團酒店,水準非常高,也推薦給朋友入住。但今次這間性價比下,我希望會再有改善吧
Stayed 2 nights in Mar 2023

2/10 Terrible

Rafael

Stayed 3 nights in Mar 2023

2/10 Terrible

Kyungjin

Stayed 1 night in Mar 2023

6/10 Okay

SHEK

Stayed 3 nights in Mar 2023

8/10 Good

REIKO

Stayed 3 nights in Feb 2023

10/10 Excellent

Sarah

Traveled with family
Liked: Property conditions & facilities
満足
大きくて綺麗なホテル バスタブが少し古い感じはするが全体的に綺麗で朝食のブッフェも良かった
Stayed 1 night in Feb 2023

10/10 Excellent

yoichi

Stayed 1 night in Jan 2023

10/10 Excellent

MOTOHIRO

Stayed 1 night in Jan 2023

10/10 Excellent

tomomi

Stayed 1 night in Jan 2023

10/10 Excellent

Jason

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, really pleasant and clean rooms, but the thing that makes this such a good place to stay are the staff.

10/10 Excellent

WEIHSIANG

Stayed 6 nights in Dec 2022

10/10 Excellent

Camisha, Birmingham

Traveled with group, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The location is excellent! The location is very walkable and has easy access to the subway.

8/10 Good

MIYUKI

Stayed 1 night in Dec 2022

8/10 Good

Leann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!!!
Response from 新大阪江坂東急REIホテル くちこみ担当 on Nov 10, 2023
This time, thank you for staying at our hotel from some hotels.We will continue to make efforts to encourage your satisfaction with customer's .I and all staff are looking forward to meeting you again .

10/10 Excellent

Diane Angelique, binan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean and easy check in

10/10 Excellent

Shunwen

Stayed 1 night in Dec 2022

10/10 Excellent

Mark

8/10 Good

Yoko

10/10 Excellent

Robert

Stayed 1 night in Nov 2022

10/10 Excellent

Alex

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness
Stayed 7 nights in Nov 2022

4/10 Poor

KANAKO

Stayed 1 night in Nov 2022

10/10 Excellent

Jae Hyung

Stayed 1 night in Nov 2022