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Reviews of Extended Stay InTown Suites Houston TX - Greenspoint

2 out of 5
Extended Stay InTown Suites Houston TX - Greenspoint
12010 Kuykendahl Rd, Houston, TX

Reviews

5.0
Rating 10 - Excellent. 23 out of 203 reviews" "
Rating 8 - Good. 34 out of 203 reviews" "
Rating 6 - Okay. 36 out of 203 reviews" "
Rating 4 - Poor. 35 out of 203 reviews" "
Rating 2 - Terrible. 75 out of 203 reviews" "

5.4/10

Cleanliness

6.2/10

Staff & service

4.4/10

Amenities

5.2/10

Property conditions & facilities

4.8/10

Eco-friendliness

Reviews

10/10 Excellent

Emerita

Stayed 7 nights in Nov 2023

2/10 Terrible

Dr. Michael

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Roach Motel
This is one of the worst hotels I have ever stayed at. The room was shabby and a lot of cockroaches. I bought cockroach bait and spray and still had a lot of cockroaches around. When you check in there is a minimum of a 7 day stay, no refund and too long of a check in.
Stayed 11 nights in Nov 2022

4/10 Poor

Jiovannne

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Oct 2022
Response from gm on Mar 7, 2023
Dear Value Guest, We are sorry your stay was not better! We pride ourselves on providing, clean, issue free rooms and have protocols in place to ensure we deliver. Manager has been made aware of your issues and we will address them with our staff and vendors immediately. Thank you for bringing this to our attention. Sidearis, General Manager

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Sep 2022

6/10 Okay

Raymond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Aug 2022

2/10 Terrible

William

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Aug 2022

8/10 Good

DAVID

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 14 nights in Jul 2022

10/10 Excellent

TaJaven

Stayed 7 nights in Jul 2022

6/10 Okay

Erica

Traveled with family
Liked: Staff & service
It was nice having the “kitchenette” We never could connect to the internet Overall stay was ok
Stayed 9 nights in Jan 2022

2/10 Terrible

ursula

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nightmare
The room was not at all like the pictures!! I requested non smoker room and the room was smoked out had carpet burns, blanket on the bed was burned, water spot on the ceiling.
Stayed 7 nights in Sep 2021

6/10 Okay

Verified traveler

Business traveler, Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Nothin
Stayed 8 nights in Jul 2021

10/10 Excellent

Christopher

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jun 2021

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was infested with roachs and a mouse was in my room. And they knew that still never moved me to another room nor compensated me my money back. This place needs to be reported and shut down.
Stayed 11 nights in May 2021

2/10 Terrible

Carl

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 27 nights in Apr 2021

8/10 Good

Spencer

Business traveler
Liked: Staff & service, room comfort
Thumbs up!
For the price you can’t beat it. The service is on point. I’ve been very comfortable, and safe at this location. The ease of changing, and adding extra days is nice. They understand travel workers. Laundry on site with debit card. I’ve had zero issues. I recommend this franchise when your traveling for work.
Stayed 14 nights in Apr 2021

2/10 Terrible

Camron

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
TERRIBLE PLACE
This is a terrible spot to book for a mini vacation. First off, I book two rooms. Then there’s a $25 extra fee you have to pay for each and plus $2.50 if u want WiFi for each room. Too much money they ask for and the place is not that great looking. Secondly, the lady at the front was completely rude. We went to go check in and she had the worst attitude ever. Third, when we went to check in she told me they canceled our reservations because they don’t do day or days reservations. They only do weeks. Now you’d think they call or something and let you know but no. We traveled all the way here forms. Different state to find out they canceled our reservation and didn’t even bother to call us. So we had to scatter to find a new hotel quickly. I DO NOT recommend this hotel to anyone. Bad service all together. Worst experience I’ve ever had with a hotel. If you want a good hotel with great excellent customer service, go to La Quinta Inn & Suites by Wyndham Houston Bush Intl Airpt E in Humble. The lady at the front desk was terrific and very very sweet.
Stayed 2 nights in Mar 2021

8/10 Good

Kevline

Liked: Cleanliness, staff & service, room comfort
Stayed 10 nights in Mar 2021

2/10 Terrible

Verified traveler

Stayed 20 nights in Feb 2021

2/10 Terrible

Verified traveler

Stayed 7 nights in Feb 2021

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Jan 2021

2/10 Terrible

Verified traveler

Stayed 7 nights in Nov 2020

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2020

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Sep 2020

8/10 Good

Raymond

Liked: Cleanliness, staff & service
Stayed 7 nights in Sep 2020

2/10 Terrible

Annie

Stayed 7 nights in Sep 2020

2/10 Terrible

Shanecha

Traveled with family
Disliked: Staff & service
mmm ok
Not so good. Noisy area, not extremely clean for my liking.
Stayed 7 nights in Sep 2020
Response from a on Oct 1, 2020
guest did not check in.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Creepy manager enters room while I was in bathroom
The hotel experience was horrible it was infested with roaches the manager was horribly rude the night assistant was okay the manager after having altercation with me walked in my room two days later using the saying that he didn't know he rented the room out he talked very disrespectful towards my friend about her RV being parked on the lot even though I had a room for 7 days the room next to me was filled with domestic violence he didn't hear any of that but he had a problem with my dog being in the car on the parking lot even though I paid for 7 days when you came to my room he had no reason to be there or any reason to walk in all my personal belongings with their he stated that he came in my room several times and forgot that he had rented it out even with my personal belongings in my room How Could You Forget and he had a paper listed with the empty rooms and I had already been there for 5 days Hotel pictures in lobby and online says rooms were updated they were not very old very very not clean
Stayed 7 nights in Sep 2020

2/10 Terrible

Charlishia

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 13 nights in Jul 2020

2/10 Terrible

Lashaye

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Roaches/Spiders/Not Clean
I had a very bad experience there because it was roaches and spiders everywhere in the quarters lack of service in hours the bed sheets were too small for the damn bed overall trash Hotel don't book!
Stayed 7 nights in Jul 2020

8/10 Good

Deandrea

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

4/10 Poor

Verified traveler

Stayed 13 nights in Mar 2020

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities
Stayed 7 nights in Apr 2020

2/10 Terrible

Joshua

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is not as advertised it a no smoking hotel rooms stunk so bad we ended up not even using the room and only used it for parking for the family event in town for
Stayed 2 nights in Mar 2020

2/10 Terrible

Jose

Traveled with family and small children, Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Sucks a lot the place need some cleaning and some new people
Stayed 7 nights in Feb 2020

10/10 Excellent

Denisha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice place to stay and the whole staff is very friendly
Stayed 1 night in Jan 2020

8/10 Good

Castle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

8/10 Good

Kimberly

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 7 nights in Oct 2019

2/10 Terrible

Carolyn

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
OMG 😳 I may get robbed!
I tried to check in but the attendant was unavailable until I was driving out of the driveway. Unfortunately I left because there was a gentleman seemingly casing me for strong arm robbery possibly. I thought to myself, if I go to my room he just may follow me there and rob me and no one would be available to help me at all. Just 911.
Stayed 4 nights in Sep 2019

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon my arrival, I noticed the office attendee taking an extended break along with numerous infractions and discrepancies. For starters, I wasn’t informed that fecal material, urine, and bile would be splattered on the walls of the room. You could literally see the brown and yellow streaks splattered along the walls of the room. After 10 years of working in the Juvenile Detention Field, I can honestly say that I’ve never seen this level of uncleanliness from a hotel nor a jail housing inmates until now. Secondly, after the initial shock wore off, I noticed a small rodent or a medium roach scamper past my feet. Now I’m alarmed and I began to leave the room while securing my things. Upon experiencing this,I notice that the room wasn’t even clean. The comforter, for example, smelled soiled and had numerous cigarette burns on it. Upon seeing this, I immediately secured my belongings and called the front desk for assistance.  After numerous unanswered calls via phone, I walked downstairs and rang the bell for assistance. It was then that I called the attendee and she said that all of the available single beds were dirty. This alarmed me because why would you intentionally give me a room that was soiled. As I began to inquire about a potential remedy for the situation, the representative stated that if I have to pay for the night even though they refuse to accommodate me.
Stayed 7 nights in Sep 2019

6/10 Okay

Verified traveler

Stayed 1 night in Sep 2019

10/10 Excellent

Earl

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fine
Stayed 2 nights in Aug 2019

10/10 Excellent

Tarcha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
It was very quiet and comfortable i will be back again and would recommend to family and friends but they need to spray for bedbugs and roaches other than that i had a nice stay
Stayed 2 nights in Aug 2019

6/10 Okay

Sakina

Stayed 1 night in Jun 2019

6/10 Okay

Marquise

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveler

Traveled with family and small children
Liked: Staff & service
It was just a place for us to sleep overnight. Nothing special. The employee was nice.
Stayed 1 night in Jun 2019

4/10 Poor

Verified traveler

Disliked: Staff & service, room comfort
Stayed 16 nights in Apr 2019

4/10 Poor

Linda

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room had a bad smell. Roaches were crawling on the wall. The bed was squeaky and uncomfortable.
Stayed 1 night in Apr 2019

2/10 Terrible

Stoney

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Roaches and fleas and dryer broke down no clean sheets towels are paper thin and jobkida amenities
Stayed 7 nights in Mar 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Customher service. rooms were nice. loved the roomkkhhffdddddfggghhjjhv
Stayed 1 night in Mar 2019

8/10 Good

Larry

Liked: Cleanliness, staff & service
Stayed 7 nights in Feb 2019