Reception

Reviews of Super 8 by Wyndham Edmonton South

2 out of 5
Super 8 by Wyndham Edmonton South
3610 Gateway Boulevard NW, 34th Ave and Calgary Trail NW, Edmonton, AB

Reviews

7.8

Good

Rating 10 - Excellent. 385 out of 1014 reviews" "
Rating 8 - Good. 337 out of 1014 reviews" "
Rating 6 - Okay. 156 out of 1014 reviews" "
Rating 4 - Poor. 75 out of 1014 reviews" "
Rating 2 - Terrible. 61 out of 1014 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jaime

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and easy up grade $20
Stayed 1 night in Mar 2024
Response from Super 8 Team on Mar 27, 2024
Dear Guest, ,Thank you for staying with us and for your wonderful feedback during your stay. we are glad to know that our staff able to assist you well. We appreciate your feedback and valued your comment. Looking forward to welcoming you again next time.Sincerely,Super 8 Edmonton South

6/10 Okay

Joyce

Traveled with family
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Super 8 Team on Mar 26, 2024
Dear Joyce,We are so sorry to hear, you were not very happy with your recent stay. We will do our best to meet your expectations on your future stay. Hope to see you soon. Sincerely,Super 8 Edmonton South

8/10 Good

Michael

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Super 8 team on Mar 26, 2024
Dear Michael,Thank you for your wonderful feedback during your stay. We appreciate your feedback and valued your comments. Looking forward to welcoming you again next timeSincerely,Super 8 Edmonton South

6/10 Okay

Jennifer

Liked: Staff & service
Disliked: Property conditions & facilities
I liked that it had a pool and hot tub. But this property needs updating. Didnt feel clean. I regretted booking here
Stayed 1 night in Mar 2024
Response from Super 8 on Mar 25, 2024
Dear Jennifer,Thank you so much for staying with us, we really appreciate your feedback. We are glad to know that you enjoyed the pool and hot tub.Sorry to know that your experience with us did not meet your expectations. Please accept my sincere apology for that and it is our hope that you give us another chance to serve you better next time.Sincerely,Super 8 Edmonton South

8/10 Good

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Super 8 Team on Mar 22, 2024
Dear Guest,Thank you for your wonderful feedback during your stay. Thank you for your recommendations.We love to welcoming you back again soon.Sincerely,Super 8 Edmonton South

2/10 Terrible

George

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Super 8 Team on Mar 19, 2024
Dear George,We are so sorry to hear, you were not happy with your recent stay. We will do our best to meet your expectations on your future stay. Hope to see you soon. Sincerely, Super 8 Edmonton South

10/10 Excellent

ARVIN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Super 8 team on Mar 19, 2024
Dear Arvin,Thank you so much for staying with us, We really appreciate that and glad to know that you enjoyed your stay with us. Your feedback is very important to us and we would love to see you next time.Sincerely,Super 8 Edmonton South

4/10 Poor

Eddy

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Don't keep we will stay there again!
Stayed 2 nights in Mar 2024
Response from Front Desk on Mar 18, 2024
Dear Eddy,Thank you so much for staying with us, we really appreciate your feedback and sorry to know that your experience with us did not meet your expectations. Please accept my sincere apology for that. Thanks again and it is our hope that you give us another chance to serve you better next time. Sincerely,Super 8 Edmonton South.

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Super 8 on Mar 15, 2024
Dear Brad,Thank you so much for staying with us, We really appreciate that and glad to know that you enjoyed your stay with us. Your feedback is very important to us and we would love to see you next time.Sincerely,Super 8 Edmonton South

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Too many people in the pool
Stayed 1 night in Mar 2024
Response from Super 8 Edmonton South on Mar 12, 2024
Dear JessicaThank you so much for staying with us, We really appreciate that and glad to know that you enjoyed your stay with us. Your feedback is very important to us and we would love to see you next time.Sincerely,

10/10 Excellent

Ping

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
泳池和热泡池非常好
Stayed 1 night in Mar 2024
Response from Super 8 Edmonton South on Mar 12, 2024
Dear pingThank you so much for amazing feedback. Your feedback is very important to us and really appreciate that and looking forward to see you next time.Sincerely,

6/10 Okay

Shiming

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Amenities
Shower head make noise when showering.
Stayed 2 nights in Mar 2024
Response from Super 8 Edmonton South on Mar 12, 2024
Dear Shimimg,Thank you so much for staying with us, we really appreciate your feedback and sorry to know that shower head was making the noise. Please accept my sincere apology for that and rest assured that we are taking appropriate measures to address these issues. Thanks again and it is our hope that you give us another chance to serve you better next timeSincerely,

2/10 Terrible

Minji

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Disgusting!!! The bathroom is total mess. Water doesn’t drain in the shower and sink. So noisy, too. The worst experience ever!!
Stayed 1 night in Mar 2024
Response from Super 8 Edmonton South on Mar 11, 2024
Dear MinjiThank you so much for staying with us, we really appreciate your feedback and sorry to know that your experience with us did not meet your expectations. Please accept my sincere apology for that and rest assured that we are taking appropriate measures to address these issues. Thanks again and it is our hope that you give us another chance to serve you better next time. Sincerely

6/10 Okay

Elaine

Traveled with family
Liked: Cleanliness, staff & service
Average hotel for the price. The staff were super friendly. The breakfast is just ok. Rooms are clean The pool was a nightmare because of so many families but everyone seemed to be having fun
Stayed 1 night in Mar 2024
Response from Super 8 Edmonton South on Mar 10, 2024
Dear Elaine, Thank you so much for staying with us, we really appreciate your feedback and sorry to know that your experience with us did not meet your expectations. Your feedback is very important to us and we would love to see you next time.

10/10 Excellent

Charla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay
Stayed 2 nights in Mar 2024
Response from Front Desk on Mar 9, 2024
Dear Charla,Thank you so much for staying with us, We really appreciate that and glad to know that you enjoyed your stay with us. Your feedback is very important to us and we would love to see you next time.Sincerely,Super 8 Edmonton South

10/10 Excellent

Katherine

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome!!
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 9, 2024
Dear Katherine,Thank you so much for staying with us, We really appreciate that and glad to know that you enjoyed your stay with us. Your feedback is very important to us and we would love to see you next time.Sincerely,Super 8 Edmonton South

8/10 Good

Elaine, Fort McMurray

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
its 'tired' but updated with paint etc, even though things haven't been replaced, but it looks well cared for anyway. I would stay here again, no problem. For me its a convenient location for shopping and other freeways/highways
Stayed 1 night in Mar 2024
Response from Super 8 Team on Mar 7, 2024
Dear ElaineThank you so much for amazing feedback. Your feedback is very important to us and really appreciate that and looking forward to see you next time.Sincerely,Super 8 Edmonton South

10/10 Excellent

David, Athabasca

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and clean room.
Stayed 1 night in Mar 2024
Response from am on Mar 5, 2024
Dear David,Thank you so much for staying with us, We really appreciate that and glad to know that you enjoyed your stay with us.Your feedback is very important to us and we would love to see you next time.Sincerely,Anila MalikGeneral Manager

8/10 Good

scott, ottawa

Liked: Cleanliness, staff & service, property conditions & facilities
They have a hot tub and swimming pool in good shape. Breakfast is rummy
Stayed 1 night in Mar 2024
Response from am on Mar 5, 2024
Dear Scott,Thank you so much for staying with us, We really appreciate that and glad to know that you enjoyed the pool and the breakfast.Your feedback is very important to us and we would love to see you next time.Sincerely,Anila MalikGeneral Manager

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
Nice older hotel in good location for all your needs in south Edmonton area. We stayed for 2 nights with my boys and is a handy location. Pool is nice, breakfast was good and can't beat the price in comparison to other hotels in this area. Will be back for sure!
Stayed 2 nights in Feb 2024
Response from Front Desk on Mar 3, 2024
Dear Melanie,Thank you so much for wonderful feedback. We really appreciate that and looking forward to see you next time.Sincerely,Super 8 Edmonton South

6/10 Okay

Richard

Stayed 2 nights in Feb 2024
Response from Super 8 Team on Mar 21, 2024
Dear Guest,Thank you for staying with us. We appreciate your feedback and valued your comments.Looking forward to welcoming you again next time.Sincerely,Super 8 Edmonton South

6/10 Okay

Mark

Below average
Stayed 1 night in Feb 2024
Response from am on Mar 1, 2024
Hi Mark,Thank you so much for staying with us, we really appreciate your feedback and sorry to know that your experience with us did not meet your expectations.Please accept my sincere apology for that and it is our hope that you give us another chance to serve you better next time.Sincerely,Anila MalikGeneral Manager

6/10 Okay

Kagney

Stayed 1 night in Feb 2024
Response from Super 8 Team on Mar 20, 2024
Dear Kagney,Thank you so much for staying with us, we really appreciate your feedback and sorry to know that your experience with us did not meet your expectations. Please accept my sincere apology for that and it is our hope that you give us another chance to serve you better next time.Sincerely,Super 8 Edmonton South

6/10 Okay

Anaceta

Traveled with family
Very tiny elevator...
Stayed 1 night in Feb 2024
Response from am on Mar 1, 2024
Dear Anaceta,Thank you so much for staying with us and we really appreciate your feedback.Sincerely,Anila MalikGeneral Manager

8/10 Good

Carrie

Traveled with family
Liked: Amenities
We would have given an excellent review, but there was no connection to the restaurant, had to go outside and walk around the building on ice in The parking lot as there was no sidewalk either to get to the restaurant and the pillows were extremly hard. We had to go and buy different pillows so we could have some sleep on our last night. Other than these two items, we enjoyed the stay very much
Stayed 2 nights in Feb 2024
Response from am on Mar 1, 2024
Dear Carrie,Thank you so much for wonderful feedback. We really appreciate your suggestions and looking forward to see you next time.Sincerely,Anila MalikGeneral Manager

10/10 Excellent

Brayden

Traveled with family
Liked: Staff & service
It was alright stay for the fiance and us. Would recommend for the price !
Stayed 1 night in Feb 2024
Response from am on Mar 1, 2024
Dear Brayden,Thank you so much for wonderful feedback. We really appreciate that and looking forward to see you next time.Sincerely,Anila MalikGeneral Manager

10/10 Excellent

Ian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff! Wonderful staff! Pool and hot tub great for everyone
Stayed 2 nights in Feb 2024
Response from am on Mar 1, 2024
Hi Ian,Thank you so much for wonderful feedback. We really appreciate that and looking forward to see you next time.Sincerely,Anila MalikGeneral Manager

10/10 Excellent

Laurie, Drumheller

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 2 nights in Feb 2024
Response from am on Mar 1, 2024
Hi Laurie,Thank you so much for wonderful feedback. We really appreciate that and looking forward to see you next time.Sincerely,Anila MalikGeneral Manager

6/10 Okay

Wesley

Business traveler
Liked: Staff & service
Disliked: Amenities
I liked that the front desk lady upgraded me to a top floor room because the scene on the floor I was originally booked on had many problem guests. The breakfast area in the morning was a disaster. It was dirty, waffle stand looked like it had not been cleaned in days and there was limited food available. The exit stairs were full of garbage and half eaten food scattered all over the floor. People from the pool were walking around the lobby dripping wet and asking for towels. All in all, never going back to this hotel.
Stayed 1 night in Feb 2024
Response from am on Mar 1, 2024
Hi Wesley,Thank you so much for staying with us, we really appreciate your feedback and sorry to know that your experience with us did not meet your expectations.Please accept my sincere apology for that and rest assured that we are taking appropriate measures to address these issues. Thanks again and it is our hope that you give us another chance to serve you better next time.Sincerely,Anila MalikGeneral Manager

8/10 Good

Tyler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean, pool was small but fun. Breakfast was good and staff worked diligently to maintain the breakfast area. Good cheep place to stay with kids.
Stayed 2 nights in Feb 2024
Response from am on Mar 1, 2024
Dear Tyler,Thank you so much for staying with us, we really appreciate your feedback and glad to know that you enjoyed your stay with us.Your feedback is very important to us and we would love to see you next time.Sincerely,Anila MalikGeneral Manager

10/10 Excellent

Camille

Liked: Amenities
Loved it
Stayed 2 nights in Feb 2024
Response from am on Mar 1, 2024
Dear Camille,Thank you so much for wonderful feedback. We really appreciate that and looking forward to see you next time.Sincerely,Anila MalikGeneral Manager

8/10 Good

Randy

Traveled with family
Liked: Cleanliness, staff & service, amenities
Everything was decent and enjoyable including pool and breakfast, just not a top quality facility.
Stayed 3 nights in Feb 2024
Response from AM on Feb 20, 2024
Dear Randy,Thank you so much for your feedback, we really appreciate that and glad to know that you had great stay with us.Your feedback is very important to us and we would love to see you next time.Sincerely,Anila MalikGeneral Manager

10/10 Excellent

Brayan Roy

Stayed 1 night in Feb 2024
Response from Super 8 Team on Mar 20, 2024
Dear Brayan, Thank you so much for staying with us, We really appreciate that and glad to know that you enjoyed your stay with us. Your feedback is very important to us and we would love to see you next time.Sincerely,Super 8 Edmonton South

10/10 Excellent

Becca

Good!
Stayed 1 night in Feb 2024
Response from AM on Feb 20, 2024
Dear Becca,Thank you so much for your feedback, we really appreciate that and glad to know that you had great stay with us.Your feedback is very important to us and we would love to see you next time.Sincerely,Anila MalikGeneral Manager

2/10 Terrible

Genevieve

Traveled with family
Disliked: Property conditions & facilities
This hotel is a dump. Do not stay there. We left after a couple hours as the rooms were dirty, cigarettes smell everywhere.
Stayed 2 nights in Feb 2024
Response from AM on Feb 20, 2024
Dear Genevieve,Thank you for your feedback. Sincerely,Anila Malik

4/10 Poor

Kelly

Traveled with partner, Traveled with family
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Very run down , beds are too hard , dirty
Stayed 1 night in Feb 2024
Response from am on Mar 1, 2024
Hi Kelly,Thank you so much for staying with us, we really appreciate your feedback and sorry to know that your experience with us did not meet your expectations.Please accept my sincere apology for that and rest assured that we are taking appropriate measures to address these issues. Thanks again and it is our hope that you give us another chance to serve you better next time.Sincerely,Anila MalikGeneral Manager

4/10 Poor

Elaine

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Old and worn finishes on everything. Definitely in need of serious renovations. Security guard hanging in entrance not a great feel! Broken entrance door…list goes on. For $145/night, definitely not worth it. We checked out after one night.
Stayed 2 nights in Feb 2024
Response from AM on Feb 20, 2024
Dear Elaine,Thank you for staying with us and we really appreciate your feedback. We are sorry to know that your experience with us was not up to your expectations. Please accept my sincere apology for that and just wanted to let you know that we tried our best to fix the door as soon as possible but it got delayed because of parts.Security guard was there just to keep homeless people out of our breakfast room. I apologize if it was not up to your liking. Your feedback is very important to us and it is our hope that you give us another chance to serve you better next time.Sincerely,Anila Malikgeneral Manager

10/10 Excellent

Jinho, calgary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located at convenient mall area and easy to check in. Friendly staff. Thanks
Stayed 1 night in Feb 2024
Response from Am on Feb 16, 2024
Dear Jinho,Thank you so much for your amazing feedback. We really appreciate that and glad to know that you had great stay with us.Your feedback is very important to us and we would love to see you next time.Thanks,Anila MalikGeneral Manager

2/10 Terrible

Catherine

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Never again
Stayed 1 night in Feb 2024
Response from Super 8 Team on Feb 16, 2024
Dear Guest,We are so sorry, you did not have a good experience during your recent stay. Our sincerest apologies, our team is willing to help if we have known the issues you had. We will try our best to improve. Thank you for your feedback.Hopefully we will be seeing you again to give us a second chance. We are happy welcome you back again.Sincerely,Super 8 Edmonton South

4/10 Poor

Tyrone

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Not what the pictures looked like at all.
Stayed 2 nights in Feb 2024
Response from Super 8 Team on Feb 11, 2024
Dear TyroneThank you so much for staying with us. We are sorry to know that your experience with us did not meet your expectations. Please accept our sincere apology for that and it is our hope that you give us another chance to serve you better next time

10/10 Excellent

John, High River

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything.
Stayed 4 nights in Feb 2024
Response from Super 8 Team on Feb 11, 2024
Dear john,Thank you so much for your wonderful feedback. We really appreciate that and glad to know that you had great stay with us. Your feedback is very important to us and we would love to see you next time

4/10 Poor

Gisele, Olds

Traveled with partner
Liked: Cleanliness
When I was outside in the morning while it was still dark, a man came wandering through the back of the property and clearly had Mental issues as he was counting things in the air & fiddling with the plug inns against the building leaving the lids all open - he paced and talked to himself and I held my breath just hoping he wouldn’t see me!! Thankfully he didn’t, or didn’t care that I was there! Either way, I was very uneasy and would reconsider staying in this area again. I booked based on a decent price for the amenities we needed and it looked decent enough.
Stayed 1 night in Dec 2023
Response from Am on Feb 6, 2024
Hi Gisele,Thank you so much for staying with us and we really appreciate your feedback.We are sorry to know about the incident happened outside the hotel. Please accept my sincere apology for that.It is very unfortunate situation with homeless people. It is not about the area, there are very high end hotels in downtown and their situation is worse than ours.Everywhere you go, you will find the same issue but we are trying our best by having security on site on some days to keep our guests and staff feel safe and comfortable.Thanks,Anila MalikGeneral Manager

2/10 Terrible

Terran

Disliked: Cleanliness, property conditions & facilities
Response from Am on Feb 5, 2024
Dear Terran,Thank you so much for staying with us. We are sorry to know that your experience with us did not meet your expectations. Please accept my sincere apology for that and it is our hope that you give us another chance to serve you better next time.Thanks,Anila MalikGeneral Manager

8/10 Good

YOU SHIN

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is really good.
Stayed 1 night in Jan 2024
Response from Am on Feb 2, 2024
Hi You,Thank you so much for the awesome feedback. We really appreciate that and glad to know that you had great stay with us.Your feedback is very important to us and we would love to see you next time.Sincerely,Anila MalikGeneral Manager

4/10 Poor

Mark

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Old rooms that need updating, front desk clerks not friendly and hard to understand, main lobby had water leak in the roof and outside automated doors didn’t work and had to close them manually.
Stayed 2 nights in Jan 2024
Response from Am on Feb 2, 2024
Dear Mark,Thank you so much for staying with us, we really appreciate your feedback and sorry to know that your experience with us did not meet your expectations.Please accept my sincere apology for that. All this damage happened during that extreme cold weather and since day one we are trying our best to fix it as soon as possible. It is very unfortunate situation for us and i assure you that we are eager to fix those thing as we know how they impact our guests.I apologize for the front desk and we are taking appropriate measures to address this issue.Thank you so much for your feedback and we hope to see you again so we can serve you better next time.Thanks,Anila MalikGeneral Manager

10/10 Excellent

Jody, Saskatoon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Am on Feb 2, 2024
Hi Jody,Thank you so much for the awesome feedback. We really appreciate that and glad to know that you had great stay with us.Your feedback is very important to us and we would love to see you next time.Sincerely,Anila MalikGeneral Manager

10/10 Excellent

Janice

Good
Stayed 1 night in Jan 2024
Response from Super 8 Team on Jan 30, 2024
Dear Janice,Thank you for time and review. We glad you enjoy the facilities. Your feedback is very important to us and we would love to see you next time. Sincerely, Super 8 Edmonton South

8/10 Good

Dawn

Traveled with group
Liked: Staff & service
Was clean and quiet. Very family friendly.
Stayed 2 nights in Jan 2024
Response from Super 8 team on Jan 30, 2024
Dear Dawn,Thank you so much for taking time to share your experience with us. We really appreciate that and pleased to know that you had great experience. Your feedback is very important to us and we would love to see you next timeSuper 8 Edmonton South

10/10 Excellent

Kevin, Goodfish Lake

Stayed 1 night in Jan 2024
Response from Super 8 Team on Mar 20, 2024
Dear Kevin,Thank you so much for staying with us, We really appreciate that and glad to know that you enjoyed your stay with us. Your feedback is very important to us and we would love to see you next time.Sincerely,Super 8 Edmonton South

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Am on Jan 25, 2024
Dear Mary,Thank you so much for your amazing feedback, we really appreciate that and glad to know that you had great stay with us.Your feedback is very important to us and we would love to see you again.Sincerely,Anila MalikGeneral Manager