Studio Suite, 1 King Bed, Non Smoking | Desk, laptop workspace, iron/ironing board, free cribs/infant beds

Reviews of Super 8 by Wyndham Kennewick

2 out of 5
Super 8 by Wyndham Kennewick
626 N Columbia Center Blvd, Kennewick, WA

Reviews

7.6

Good

Rating 10 - Excellent. 330 out of 1008 reviews" "
Rating 8 - Good. 362 out of 1008 reviews" "
Rating 6 - Okay. 163 out of 1008 reviews" "
Rating 4 - Poor. 87 out of 1008 reviews" "
Rating 2 - Terrible. 66 out of 1008 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Blanca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good night rest and great breakfast!
Stayed 1 night in Apr 2024

6/10 Okay

Mike

Traveled with partner
It's a super 8. It was alright for te price
Stayed 1 night in Apr 2024

10/10 Excellent

Shirley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location and accommodations for the price!
Stayed 1 night in Apr 2024

10/10 Excellent

Bob

Liked: Cleanliness, staff & service, property conditions & facilities
awesome service! clean and respectful
Stayed 1 night in Apr 2024

2/10 Terrible

JEREMIAH

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Bad mattress, terrible 'breakfast', TV didn't work right.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 14, 2024
Dear Jeremiah,Thank you for coming to us with your concerns. Please accept our sincere apology for your unsatisfactory stay. Your comments will enable us to address the issues you mentioned. We value your input and hope for a chance to deliver a better experience in the future.

6/10 Okay

Marina

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice and everything g was clean the only thing that I didn’t like was the smell, it smelled like dirty socks. I assumed the carpet is old and stinky.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 13, 2024
Dear Marina,Thank you for your review. It was a pleasure having you as our guest recently, and we appreciate you mentioning the high standards of cleanliness we adhere to. That said, guest comfort and satisfaction are of the utmost concern to us, and we will have a discussion with housekeeping to ensure any odor issues are swiftly resolved. We hope to welcome you back in the future for a seamless stay worthy of a perfect rating.

6/10 Okay

Deena

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

2/10 Terrible

Jeff

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This was not a very clean property. The curtains in our room literally had snot on them... Yes, snot... From a human nose. The room smelt very musky. The bed was very uncomfortable. Staff were friendly. Location was convenient.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 8, 2024
Dear Jeff,Thank you for choosing to stay with us during your recent trip. While we're glad you enjoyed our convenient location and friendly service, we're disappointed to learn we fell short of expectations in other aspects. Our goal is to provide every guest with pristine accommodations, and we offer our sincere apologies if your room was anything short of immaculate. We can assure you that what you have described is not typical of a visit to our property. Nevertheless, we take your comments seriously and will promptly address them with our team. We appreciate your feedback and wish you safe travels ahead.

8/10 Good

Rainnia

Traveled with partner
Bed passed black light test but the rest…NOT
Stayed 1 night in Apr 2024
Response from General Manager on Apr 8, 2024
Dear Rainnia,Thank you for taking a moment to review your recent experience. Based on your rating and comment about the bed, it seems you enjoyed your overall experience. However, cleanliness is one of our top priorities and will be discussed thoroughly by our dedicated team as we make the appropriate changes. We appreciate you reaching out and hope to welcome you back in the future.

10/10 Excellent

Amr

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel is in center of town.. the reception desk is very friendly and nice .. vending machines not working.. housekeeping staff is very loud and you can hear them clearly talking in corridors
Stayed 1 night in Mar 2024

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities
Good value n service
Stayed 1 night in Mar 2024

6/10 Okay

narv

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Rooms and hotel not very clean at all need full renovation and even room were not cleaned
Stayed 1 night in Mar 2024
Response from General Manager on Apr 1, 2024
Dear Narv,Thank you for sharing your feedback with us. Ensuring a pristine environment is pivotal, and we're concerned to learn about your disappointment. We're committed to enhancing our standards and facilities, and our team eagerly awaits your return for a more satisfying experience.

10/10 Excellent

raj

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Norman

Business traveler, Traveled with partner
Clean, inexpensive, friendly staff
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 29, 2024
Dear Norman,Thank you for choosing to stay with us during your recent trip. Our goal is to provide every guest with pristine accommodations and friendly service, so we're thrilled our commitment to both shone through during your visit. If there was anything we could have done differently to improve your experience even more, please don't hesitate to reach out to us offline. The pleasure was all ours, and we hope to welcome you back in the future.

6/10 Okay

elida

Stayed 1 night in Mar 2024
Response from Front Desk on Mar 24, 2024
Please come again and give us a chance to improve on your next stay.

8/10 Good

Pamela

Traveled with family
Liked: Cleanliness, staff & service
Staff was friendly
Stayed 1 night in Mar 2024
Response from General Manager on Mar 19, 2024
Dear Pamela,Thanks for visiting Super 8 by Wyndham Kennewick. We're happy you noticed our focus on friendly service! Safe travels, and come back soon!

6/10 Okay

Craig

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Adjoing room with very noisy people until early morning hours.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 18, 2024
Dear Craig,Guest satisfaction is important to us, so we're happy to see aspects of your stay were pleasant. However, we apologize for any concerns about noise from other guests. Our staff is always happy to assist in situations like this. If you're in the area again, please consider coming back to see us.

2/10 Terrible

Verified traveler

Traveled with family
Liked: Amenities
Had to have my door key reprogrammed every day. The 24 hour wifi account is a joke because it makes you sign in more often than that. The only good thing is they do have a breakfast and they are within walking distance to other restaurants
Stayed 6 nights in Feb 2024
Response from General Manager on Mar 15, 2024
Dear Frank,We appreciate you staying with us and taking the time to share your thoughts. It's great to know that our tasty breakfast and convenient location added to your experience. However, we apologize for any issues with the keys and WiFi. We recognize the frustration this caused, and we'll look into your comments further. Should you be in the area again, we'd appreciate the chance to provide you with a more enjoyable visit.

8/10 Good

Connor

Liked: Cleanliness, staff & service, amenities
Just had a weird smell on the first floor and same with the rooms. But it was a good place to stay
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 15, 2024
Dear Connor,Thank you so much for the high rating. That being said, we're sorry to hear about any unpleasant odor during your visit. Our housekeeping team will be sure to look into your comments further and make improvements where necessary. We hope you'll come back and join us again soon.

8/10 Good

Bonnie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Creamer at breakfast would be nice.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 7, 2024
Dear Bonnie,We appreciate your suggestion for improving the breakfast experience at our hotel. Despite your concern, we hope our accommodations were perfect for your needs, and we look forward to making your next stay even better!

10/10 Excellent

Kim

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean
Stayed 1 night in Feb 2024
Response from Front Desk on Feb 29, 2024
Thank you for your response, they do help us with our overall satisfaction for the guest.

8/10 Good

Bonnie

Stayed 1 night in Feb 2024
Response from Carolyn on Mar 24, 2024
We are happy to hear that you had a pleasant stay with us.

8/10 Good

tom

Stayed 1 night in Feb 2024
Response from Carolyn on Mar 24, 2024
Thank you for your response to your stay i am glad you enjoyed your stay.

2/10 Terrible

Emily

Traveled with family and small children, Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We had another guest have a key to our room and was called at 6am to ask what car is ours after giving that information upon check in already. Woke our baby twice.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 14, 2024
Dear Emily,We appreciate your feedback, and we truly apologize for the problems that you encountered during your stay. Rest assured that this does not represent our usual level of service. We'll look into your comments further, and we hope you'll consider staying with us again should you be back in town.

6/10 Okay

Sandra

Traveled with partner
Liked: Staff & service
Disliked: Amenities
People was loud and noisy all night we couldn't sleep.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 14, 2024
Dear Sandra,Guest satisfaction means everything to our team, so we're sorry you dealt with some noise issues. It's always our recommendation to reach out to the front desk to see if they would be able to rectify the situation. We hope that otherwise, you enjoyed your stay, and we look forward to welcoming you back and impressing you further.

10/10 Excellent

Loreen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located
Stayed 1 night in Feb 2024
Response from Front Desk on Feb 21, 2024
It's nice to know that the Location was a perk of your stay. Look forward to having you back soon.

10/10 Excellent

elida

Liked: Property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Front Desk on Mar 24, 2024
We are so happy you had a pleasant experience at our entablement please come again.

10/10 Excellent

Silvia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty clean and quiet
Stayed 1 night in Feb 2024
Response from Front Desk on Feb 21, 2024
We really enjoy that you found our hotel to be clean and quiet. Making your stay a 5 out of 5. Thank you for your review!

6/10 Okay

Catherine

Stayed 1 night in Jan 2024
Response from Carolyn on Mar 24, 2024
thank you for letting us know that you enjoyed your stay

8/10 Good

Steve

Stayed 1 night in Jan 2024
Response from Front Desk on Feb 21, 2024
Thank you for the review of 4 out of 5. We hope that on your next stay we can change that to a 5 out of 5.

8/10 Good

Jorge

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The TV service goes out frequently. Only complaint.
Stayed 3 nights in Jan 2024
Response from General Manager on Jan 21, 2024
Dear Jorge,Thank you for choosing Super 8 by Wyndham Kennewick and for sharing your feedback. While we are happy you enjoyed your stay, we are sorry you had concerns with the television service. Please know that our team is always ready to provide assistance and address any issues that may arise. We look forward to welcoming you back on future trips to our area.

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy going
Easy and convenient
Stayed 1 night in Jan 2024
Response from General Manager on Jan 16, 2024
It was a delight hosting you at Super 8 by Wyndham Kennewick, and we appreciate you taking the time to leave such an excellent review. We aim for a perfect rating, and if there is anything we could have done to impress you even more, we are all ears. Thank you for being our guest, and we hope to have the pleasure of hosting you on future visits to Kennewick. Until next time!

8/10 Good

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for the money
Stayed 1 night in Jan 2024

6/10 Okay

Robert

Traveled with family
Liked: Staff & service, room comfort
Overpriced hotel
Pictures are deceiving. This hotel requires major updates and is overpriced. Close to lots of shopping and dining but is not close to the highway.
Stayed 1 night in Dec 2023
Response from General Manager on Jan 12, 2024
Dear Robert,Thank you for sharing your feedback. While we're glad you liked staying near restaurants and stores, it's unfortunate you were disappointed in other areas. Rest assured, we'll look into your concern and make sure our published photos are up-to-date. Our team will continue working hard to maintain our property, and we hope you'll consider staying with us again.

6/10 Okay

Davy John

Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2023

2/10 Terrible

Corina

Stayed 1 night in Dec 2023

4/10 Poor

Ammon

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
Cleaning staff pounds on your door every morning, even if you ask the front desk to please respect the do not disturb sign on the door. I was woken up every morning by a cleaning lady and asked to leave so they could clean, to the point where I had to be rude. Super unprofessional and ridiculous. Got zero restful sleep at this hotel. You get what you pay for I guess.
Stayed 3 nights in Dec 2023
Response from General Manager on Dec 18, 2023
Dear Ammon,Thank you for choosing to stay with us during your recent trip. Our goal is to provide every guest with exceptional service, and we offer our sincere apologies for any disturbances you experienced while you were here. Your comments have been duly noted and will be addressed with our team. We appreciate your feedback and wish you safe travels ahead.

2/10 Terrible

Michelle

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Cleanliness of guest rooms is questionable. Carpets look old and dirty as if they have not been washed since they were installed. Mattress was uncomfortable, would wake up with backache.
Stayed 3 nights in Dec 2023
Response from General Manager on Dec 13, 2023
Dear Michelle,We appreciate your feedback, and we're concerned to hear about your experience. Cleanliness is a top priority for us, and we're disappointed to learn that the guest room did not meet your expectations. We'll address the issues you've mentioned to ensure a more comfortable stay in the future. Your insights help us improve, and we hope to have the opportunity to welcome you back for a better experience.

8/10 Good

clark

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
excellent access to shopping
Stayed 1 night in Dec 2023
Response from General Manager on Dec 13, 2023
Dear Clark,Your five-star rating means the world to us, and we trust you appreciated our comfortable rooms and outstanding service. Whenever you revisit the area, we'd love to host you again at Super 8 by Wyndham Kennewick for another superb stay!

10/10 Excellent

Annie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed wasn’t bad, room was clean. Hot tub and pool were both open. Breakfast was ok. Close to shopping/restaurants. Would definitely stay here again.
Stayed 3 nights in Dec 2023
Response from Front Desk on Dec 19, 2023
We are so glad that you found everything to your liking. Hope to see you soon!

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
Very slow wifi
Wifi in the room is very show, sub-standard
Stayed 2 nights in Dec 2023
Response from General Manager on Dec 8, 2023
Thank you for sharing your feedback. While we hope you found our accommodations clean and comfortable, we'll reach out to our internet service provider with your concerns. We're grateful for your insights and hope you come back in the future.

6/10 Okay

Dan Gates

Business traveler
Kennewick Super 8
Room was dated and smelled It did have everything I needed though and the AC/heat worked great
Stayed 2 nights in Dec 2023
Response from General Manager on Dec 8, 2023
Dear Dan, Thank you for choosing our hotel for your trip. While we are glad you had all the amenities you needed during your stay, we regret to hear about the smell in your room. Your note will be shared with our housekeeping team for resolution. We hope to have the chance to host you again.

8/10 Good

john

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean and comfy.many amenities in the area.
Stayed 1 night in Dec 2023
Response from General Manager on Dec 6, 2023
Dear John,It was such a pleasure having you as our guest! Clean and comfortable lodgings are paramount to a wonderful stay, so we're glad that your room met our high standards in hospitality. Thank you for your great review, and we hope you return soon.

10/10 Excellent

Glen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Value
A great inexpensive but clean place to stay during a week of work.
Stayed 3 nights in Nov 2023
Response from Front Desk on Dec 19, 2023
Thank you for giving such a great recommendation. Hopefully if business brings you back, we will see you again. Looking forward to it.

8/10 Good

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in, ample continental breakfast.
Stayed 2 nights in Nov 2023
Response from General Manager on Dec 5, 2023
Dear Sarah,Thank you for staying with us and taking the time to share your thoughts. We're glad our check-in process went smoothly and that you appreciated the included breakfast. The next time you're in the area, please come see us again.

2/10 Terrible

Andrew, Seattle

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in needlessly rude, dirty room.
Stayed 1 night in Nov 2023
Response from General Manager on Nov 29, 2023
Dear Andrew,Thank you for sharing your concerns with us. Please accept our sincere apologies for our service and accommodations not meeting your expectations. Your input will aid us as we continue improving our guest experience. We appreciate you reaching out and hope for a chance to deliver a better stay in the future.

10/10 Excellent

elida

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks
Stayed 2 nights in Nov 2023
Response from Front Desk on Dec 19, 2023
Thanks Elida. Hope to see you back in the upcoming year.

6/10 Okay

Jeffery

Stayed 3 nights in Nov 2023
Response from Management on Dec 19, 2023
Thank you for taking the time in responding even though it doesn't look like your stay was perfect. We hope that you give us another try to get it right.

8/10 Good

Cheryl

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It was fair for the price. Great front desk. Perfect location. Very dated, but clean. It worked for what we needed. If you need up to date decor or fancy soap stau some where else.
Stayed 1 night in Nov 2023
Response from General Manager on Nov 29, 2023
Dear Cheryl,Thank you for taking the time to leave us a review. Our team is delighted you received excellent customer service and enjoyed our convenient location. It was our pleasure to host you, and we hope to see you the next time you are in the area.

10/10 Excellent

Brooke

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Nov 2023
Response from Front Desk on Dec 19, 2023
Yea!! we are always glad when everything turns out good.