Pool

Reviews of The Westin Bear Mountain Golf Resort & Spa, Victoria

4 out of 5
The Westin Bear Mountain Golf Resort & Spa, Victoria
1999 Country Club Way, Victoria, BC

Reviews

8.8

Excellent

Rating 10 - Excellent. 607 out of 1003 reviews" "
Rating 8 - Good. 265 out of 1003 reviews" "
Rating 6 - Okay. 77 out of 1003 reviews" "
Rating 4 - Poor. 29 out of 1003 reviews" "
Rating 2 - Terrible. 25 out of 1003 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Steve

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of nice places to walk around the resort, including around the golf course
Stayed 2 nights in Mar 2024

10/10 Excellent

jesse

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing! I was looking for good hikes and they shared several that turned out to be amazing! Thank you
Stayed 2 nights in Mar 2024

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Bell man John was so welcoming to my grandkids
Stayed 1 night in Mar 2024

10/10 Excellent

Barbara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff.
Stayed 3 nights in Mar 2024

8/10 Good

Staci

Liked: Cleanliness, staff & service, property conditions & facilities
Food in restaurant was fabulous but expensive. Wasn’t Full after our meal. Wanted breakfast to our room but would have been over $100 for 2 breakfasts in bed. Hotel was beautiful, clean, friendly. Spa was lovely as well.
Stayed 1 night in Feb 2024

10/10 Excellent

Aynsley

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful place and friendly staff.
Stayed 3 nights in Feb 2024

10/10 Excellent

Stephen

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful
Stayed 2 nights in Feb 2024

2/10 Terrible

Grace

Disliked: Cleanliness, staff & service, property conditions & facilities
Shower in my room was not working. They did not give me a new room and told me to shower in the gym. They told me that they cannot accommodate me or deduct my stay because I used Expedia. Not even help me deduct my parking.
Stayed 2 nights in Sep 2023

10/10 Excellent

Patti

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Davinder

Stayed 1 night in Dec 2023

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Krysten

Liked: Cleanliness, staff & service, property conditions & facilities
Every staff member we came in contact with was exceptional - very polite, always greeted with a smile & willing to help if needed. I have to say, the bellmen in particular are extraordinary - always so happy & kind and go above and beyond. We love staying at the Westin Bear Mountain. The only thing I can think of that could be better is the labeling of gluten free and other allergens when dining on NYE but all questions were answered promptly and clearly by staff members. We can’t wait to come back.
Stayed 4 nights in Dec 2023
Response from Liane on Jan 26, 2024
Good Morning from Westin Bear Mountain,We really appreciate the great feedback as this helps us to GROW as a company. We look forward to the opportunity to welcome you back again soon,Thank you,LianeFront Office Supervisor

8/10 Good

Beverie

Stayed 2 nights in Dec 2023

6/10 Okay

Dominique

Liked: Staff & service
Oversold, under delivered.
The service was absolutely lovely and the beds were very comfortable, but otherwise…meh. Amenities are brutal, keep expectations low (don’t hope for a hot tub, it’s a cold, dingy old mineral pool, not sure why it’s even open in the winter?). Outrageously expensive pet and parking fees, especially without underground parking. The other hotel on Bear Mountain is lovely, stay there if you visit.
Stayed 2 nights in Dec 2023

10/10 Excellent

Lynn D

Stayed 1 night in Dec 2023

10/10 Excellent

Dr Bradley

Stayed 1 night in Dec 2023

6/10 Okay

tianbo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is no swimming pool!!!!!
Stayed 2 nights in Dec 2023

4/10 Poor

Arsh noor

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Your average Resort
Asked for a 30 minute late checkout was told its 50$/- per hour. Asked for a room with better view as i was on my a birthday vacation. Was sent to the wrong room was made to swtich rooms and didnt do anything little to make it up Was told its 50$ additional said yes. During checkout was charged 50$ per night. Not good service..not recommeneded. I have been to mulitple resorts and such little things enhaces your experience and stay....and they did not check any box. Atleast be sweet...
Stayed 2 nights in Dec 2023

10/10 Excellent

Dr Bradley

Stayed 1 night in Dec 2023

8/10 Good

Valorie, DUNCAN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought the cost of parking was a bit overpriced considering there were no other obvious options. I found out the next day there was free public parking, but it wasn't obvious that this was also for overnight. It isn't easy to get to Bear Mountain other than drive your own car.
Stayed 1 night in Dec 2023

8/10 Good

Inderdeep

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was a little surprised the bar closed at 9:30 on a Sunday night.
Stayed 1 night in Dec 2023

2/10 Terrible

AMARJIT

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
I like the hotel nd services but we are very disappointed by the change nd cancelation plicy both the hotel nd expedia ran from their responsibility nd we are hanging between so we do not know we can book this hotel in future even the hotel is very good because they refused to understand our emergency even. We just want a small change
Stayed 3 nights in Dec 2023

10/10 Excellent

Mirena

Liked: Amenities
Stayed 1 night in Dec 2023

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

margaret

Traveled with family
Liked: Amenities
Stayed 1 night in Dec 2023

10/10 Excellent

Alejandra, Salt Spring Island

Stayed 1 night in Dec 2023

8/10 Good

Colette

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not like having to pay $30.00 per day for unsecure outdoor parking.
Stayed 1 night in Dec 2023

10/10 Excellent

Davis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comffiest pillows and bed wver!!!
Stayed 1 night in Dec 2023

10/10 Excellent

Tatianna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Alan, Victoria

Stayed 2 nights in Dec 2023

10/10 Excellent

Weihong

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Martha Patricia

Stayed 1 night in Dec 2023

10/10 Excellent

Tessie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our room was ready early, it had a gorgeous view of the golf course and mountains, and was very quiet. Very comfy beds! We had to spend the night since I had to be in Victoria for medical tests, and therefore didn’t feel like leaving our room very much. We ordered room service, and like all room service menus, prices were high, but the food was good, and the convenience of not having to leave our room was a bonus. The only slight criticism was that the food was only warm and not nice and hot; and the one piece of fish I got with my fish and chips was very tiny. Overall, would highly recommend this hotel and their lovely staff.
Stayed 1 night in Nov 2023

10/10 Excellent

Diane

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are spacious with large balcony. Did notice the shower not being kept up as black mold in corners.
Stayed 1 night in Nov 2023

10/10 Excellent

terry

Stayed 1 night in Nov 2023

8/10 Good

Alisa, Surrey

Stayed 2 nights in Nov 2023

10/10 Excellent

JENNY

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the restaurant were super friendly and the food was delicious. Check in was efficient.
Stayed 1 night in Nov 2023
Response from Liane on Nov 16, 2023
Good Afternoon from Westin Bear Mountain!We appreciate your 5 Star review & look forward to welcoming you back in the near future.Be well,LianeFront Office Supervisor

10/10 Excellent

Donald, Victoria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed an off - season game of golf and our stay at this lovely hotel
Stayed 1 night in Nov 2023
Response from Liane on Nov 16, 2023
Good Afternoon from Westin Bear Mountain!We appreciate your 5 Star review & look forward to welcoming you back in the near future.Be well,LianeFront Office Supervisor

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Concierge was cheerful and helpful, check in and out was seamless, clean well appointed room.
Stayed 1 night in Nov 2023
Response from Liane on Nov 16, 2023
Good Afternoon from Westin Bear Mountain!We appreciate your 5 Star review & look forward to welcoming you back in the near future.Be well,LianeFront Office Supervisor

8/10 Good

Raja

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Excellent facilities. Friendly staff.
Stayed 2 nights in Nov 2023
Response from Liane on Nov 16, 2023
Good Afternoon from Westin Bear Mountain!We appreciate your 5 Star review & look forward to welcoming you back in the near future.Be well,LianeFront Office Supervisor

8/10 Good

elizabeth

Stayed 2 nights in Nov 2023

10/10 Excellent

Seth

Stayed 1 night in Nov 2023

10/10 Excellent

cintia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautiful property, friendly staff and great food options at the restaurant.
Stayed 1 night in Nov 2023
Response from Liane on Nov 16, 2023
Good Afternoon from Westin Bear Mountain!We appreciate your 5 Star review & look forward to welcoming you back in the near future.Be well,LianeFront Office Supervisor

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Liane on Nov 16, 2023
Good Afternoon from Westin Bear Mountain!We appreciate your 5 Star review & look forward to welcoming you back in the near future.Be well,LianeFront Office Supervisor

10/10 Excellent

Minho

Stayed 1 night in Oct 2023
Response from Liane on Nov 18, 2023
Good Morning from Westin Bear Mountain Resort & Spa!Thank you for your 5 Star Review, we appreciate the feedback as it helps us to continue to strive for excellence.We look forward to welcoming you again in the future,Be well,LianeFront Office Supervisor

8/10 Good

Lili

Liked: Cleanliness, staff & service, property conditions & facilities
Good👍
Stayed 1 night in Oct 2023
Response from Liane on Nov 20, 2023
Thank you for your review!We look forward to having you return with us in the near future,Be well,LianeFront Office Supervisor

10/10 Excellent

Khanh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Liane on Nov 20, 2023
Thank you for your amazing review we would love to welcome you back again with us in the future!Be well,LianeFront Office Supervisor

10/10 Excellent

tanya

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Liane on Nov 20, 2023
Thank you for your amazing review we would love to welcome you back again with us in the future!Be well,LianeFront Office Supervisor

10/10 Excellent

Ian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Caring staff
One of the my best hotel stays in recent years. Staff really cared about the guests. Especially the doorman, he heard from other staff that we were going to see the salmon runs and gave us recommendations on places to visit where we could get a better look. I apologize for not getting his name but he was great.
Stayed 2 nights in Oct 2023
Response from Liane on Nov 20, 2023
Good Afternoon from Westin bear Mountain,We appreciate your amazing review from your stay with us in October. We are delighted to hear it was the "Staff" that made your stay exceptional..the best compliment we could receive!Be well,LianeFront office Supervisor