Terrace/patio

Reviews of Tranquility Bay Beachfront Hotel and Resort

4 out of 5
Tranquility Bay Beachfront Hotel and Resort
2600 Overseas Hwy, Marathon, FL

Reviews

8.8

Excellent

Rating 10 - Excellent. 640 out of 1000 reviews" "
Rating 8 - Good. 208 out of 1000 reviews" "
Rating 6 - Okay. 81 out of 1000 reviews" "
Rating 4 - Poor. 44 out of 1000 reviews" "
Rating 2 - Terrible. 27 out of 1000 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Lauren Clevenger - General Manager on Apr 12, 2024
Thanks for being our guest and for the 5-star review! We hope you enjoyed all that Tranquility Bay has to offer Amanda. Please come back soon.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Lauren Clevenger - General Manager on Apr 5, 2024
We are so grateful you had a 5-star experience Jennifer! Wishing you safe travels and hope to see you soon.

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to relax
Stayed 2 nights in Mar 2024
Response from Lauren Clevenger - General Manager on Apr 5, 2024
We could not agree more, James! Thanks for choosing Tranquility Bay and for taking the time to leave us a review. We appreciate you, please come back soon!

8/10 Good

Scott

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful view from our unit! Our unit could use a little TLC
Stayed 4 nights in Feb 2024
Response from Lauren Clevenger - General Manager on Mar 12, 2024
We love that you loved your view! And appreciate the comment for improvement. Thanks for being our guest!

10/10 Excellent

Kara

Traveled with partner
Liked: Staff & service, property conditions & facilities
Great property. Clean and safe. Great beach and tiki bar. Loved the yoga class. Would have liked a hot tub for the colder days. Tight parking. Overall excellent resort!!!
Stayed 3 nights in Feb 2024
Response from Lauren Clevenger - General Manager on Mar 1, 2024
Your feedback is so appreciated Kara, and I cannot wait to share it with our team. They work extremely hard every day to ensure our resort and rooms are clean, safe, and the perfect setting for some R&R. I am glad to see you enjoyed our complimentary Yoga session as well! We hope to welcome you back very soon for another excellent stay! Best wishes from the TB team.

4/10 Poor

Gail

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 5 nights in Feb 2024
Response from Lauren Clevenger - General Manager on Mar 1, 2024
Good day from Tranquility Bay Gail, thank you for being our guest and taking time to leave us a review. It appears that we may have missed expectations during your recent visit. We always take guest feedback to heart, in order to grow and improve for future guests. Should you wish to provide more details from your recent visit, we would welcome them. Our team wishes you well in your future travels.

10/10 Excellent

Rodney

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff made a Really nice property even better.
Stayed 3 nights in Feb 2024
Response from Lauren Clevenger - General Manager on Feb 22, 2024
I could not agree more Rodney, thank you so much for taking the time to shout out our team. They will love to read you had a 5-star stay, and we were able to leave a lasting impact. Please come back soon!

10/10 Excellent

Yanina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay!!
Stayed 2 nights in Feb 2024
Response from Lauren Clevenger - General Manager on Feb 16, 2024
You just made our day, so glad you enjoyed your visit. Hope to see you soon Yanina!

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beach is really not swimmable due to seaweed. Rooms are large and bed was comfortable. Planned to stay longer til we realized the beach wasn't up to par...
Stayed 1 night in Jan 2024
Response from Lauren Clevenger - General Manager on Feb 9, 2024
Greetings Michael, thank you for the 4 star review of your recent visit. I am so sorry for the impact the oceanic seaweed may have caused. Our landscaping team works diligently to clear the seaweed as soon as they are able. Sadly, it is most common in the winter months. I hope overall, the rest of your stay was enjoyable and without issue. Please come back soon!

10/10 Excellent

Cary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the location and the ambiance. Wished that the watercraft would have been available. Staff are very attentive and the views from TJ at sunset are memorable.
Stayed 8 nights in Jan 2024
Response from Lauren Clevenger - General Manager on Feb 5, 2024
Greetings Cary, thank you so much for sharing your feedback. In light of the temporary watersports closures, I am so pleased to see you still had a 5-star experience. I really appreciate your understanding about the weather, and safety precautions having to be enforced due to high winds. I hope we get to welcome you back again someday, our team thanks you for your business and kind words.

10/10 Excellent

kevin

Stayed 5 nights in Jan 2024
Response from Lauren Clevenger - General Manager on Apr 5, 2024
Thank you for being our guest Kevin! We are glad to see you had a 5-star experience with us. Take care and safe travels.

10/10 Excellent

melissa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Private beach area with tiki bar was very nice.
Stayed 4 nights in Jan 2024
Response from Lauren Clevenger - General Manager on Feb 5, 2024
Thanks for the 5-star review Melissa! We could not agree more, our private walk-in beach is one of a kind, and very unique for the Keys. We hope to welcome you back very soon. Until then, safe travels!

8/10 Good

Amy

Traveled with family
Liked: Staff & service, property conditions & facilities
It certainly provides tranquility and a calm and relaxing environment. Beautiful views of the water and sunsets. Peaceful. Some maintenance needed inside the unit. Dishwasher upper rack was broken and did not clean dishes well. There were some missing utensils for cooking. Downstairs bathroom had strong mildew odor and the floors were sandy when walking barefoot even though we did not veture to the sand. There was also evidence of termites on the upstairs railing above the stairs.
Stayed 2 nights in Jan 2024
Response from mmorales on Jan 27, 2024
Thank you for your review of Tranquility Bay. We love to hear from our guests and use their feedback to improve our resort. We do hope to see you again on our beach very soon! My regards, Miguel Morales Director of Operations

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from mmorales on Jan 27, 2024
Thank you for the 5 star review!

10/10 Excellent

Joe

Quiet. Beach 👍❤️
Stayed 3 nights in Jan 2024
Response from mmorales on Jan 27, 2024
Thank you for your review of Tranquility Bay. We love to hear from our guests and use their feedback to improve our resort. We do hope to see you again on our beach very soon! My regards, Miguel Morales Director of Operations

10/10 Excellent

richard

Stayed 3 nights in Jan 2024
Response from Lauren Clevenger - General Manager on Feb 5, 2024
We appreciate your business and 5-star review Richard! Please come back soon!

6/10 Okay

Horatiu

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Tiki bar pricey with tip included, restaurant quite pricey also , Beach, dirty, and and full of seaweeds
Stayed 4 nights in Jan 2024
Response from mmorales on Jan 27, 2024
We apologize for your negative experience while staying at Tranquility Bay. We will use your feedback to improve our resort for guests in the future, and we hope you will be one of them! Please let us know how else we can be better. Thank you again for your feedback.My regards, Miguel Morales Director of Operations

10/10 Excellent

VERONICA, Miami

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Lauren Clevenger - General Manager on Jan 2, 2024
Thank you for the 5-star review Veronica! Our team is so pleased you enjoyed your stay with us this holiday season. Welcome to the family, and please come back soon!

8/10 Good

Carol, Bend

Stayed 7 nights in Dec 2023
Response from Lauren Clevenger - General Manager on Jan 2, 2024
Thank you for being our guest Carol, and for taking time to share your feedback. We hope it will be the first of many visits to Tranquility Bay!

8/10 Good

Tamera

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We were charged an extra $354 at end of our stay, not disclosed until we left, still not sure what for?
Stayed 5 nights in Dec 2023
Response from mmorales on Dec 23, 2023
Thank you for your review of your recent stay at Tranquility Bay. We have noted your comments and will use them to improve our resort. My regards, Miguel Morales Director of Operations

10/10 Excellent

Tonia

Stayed 2 nights in Dec 2023
Response from mmorales on Dec 23, 2023
Thank you for the 5 star review!

10/10 Excellent

Darlene

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property!! So relaxing, pool areas were awesome, lots to do, and we were right on the ocean. Key lime pie in restaurant was great. Bar along the ocean. Staff were very friendly and place was super clean. Definitely returning!
Response from mmorales on Jan 27, 2024
Thank you for your review of Tranquility Bay. We love to hear from our guests and use their feedback to improve our resort. We do hope to see you again on our beach very soon! My regards, Miguel Morales Director of Operations

10/10 Excellent

Norman, Naperville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with a stunning pool surrounded by palms. We had a Garden room, it was really large, clean and well decorated.
Stayed 4 nights in Dec 2023
Response from mmorales on Dec 23, 2023
We’re so happy to hear you loved your recent stay at Tranquility Bay! And thank you for leaving your honest feedback. We use this to continually improve the guest experience at our resort. We would love to see you again soon!My regards, Miguel Morales Director of Operations

10/10 Excellent

MIGUEL

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully design resort, with a Florida Key high-end vibe from the Lobby reception to the decoration of the rooms. Spacious 3brm with confortable beds and each room with its own balcony. Very relaxing time.
Stayed 1 night in Dec 2023
Response from mmorales on Dec 23, 2023
You definitely made the most of your recent trip to the beautiful Keys! We love reading about all of the exciting things our guests experience during their stay with us. And we’d love to see you back on the beach soon.My regards, Miguel Morales Director of Operations

10/10 Excellent

Carlos

Stayed 2 nights in Dec 2023
Response from Lauren Clevenger - General Manager on Jan 2, 2024
Carlos, thanks for being our guest this holiday season! We cannot thank you enough for your business and trust. Please come back soon!

8/10 Good

Frank A

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Was nice place just for quiet getaway. Didnt like the fact that one bar on property would make there own hours and overcharged for drinks. Would stay in keywest for a little more stuff to do next time.
Response from Lauren Clevenger - General Manager on Feb 16, 2024
Thanks for taking the time to leave us a review Frank! I appreciate your candor and feedback regarding your experience at the Tiki Bar. Wishing you safe travels home.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Lauren Clevenger - General Manager on Feb 9, 2024
Thank you for taking the time to share feedback from your 5-star stay! Please come back soon, and welcome to the Tranquility Bay family.

10/10 Excellent

Timothy E

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time to the keys and loved. room was perfect!
Stayed 5 nights in Sep 2023
Response from mmorales on Dec 23, 2023
Your review made us so happy to read! Thank you for taking the time to provide positive feedback of your recent stay. We’d love to hear from you again very soon and see you out on the beach in the near future.My regards, Miguel Morales Director of Operations

10/10 Excellent

Lauren Christine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Tranquility Bay was amazing! We stayed in one of the beachfront two-bedroom houses and it was even better than expected! The house was perfect for our family of four, which includes my husband and I and our two daughters - a late-teen and a 9-year old. The full kitchen was great because we were able to buy groceries for most of the week and didn't have to eat out for every meal. We also appreciated the inclusion of a washer and dryer in the second bedroom so we were able to run some laundry before heading home! The private beach and property grounds were beautiful and well-kept, and all staff members we interacted with were incredibly friendly. The resort is immediately next to the Turtle Hospital, which made for a quick walk to such a neat spot. The large lagoon-style pool was great and we spent a lot of time there - we were even lucky enough to get to hang out with some of the iguanas who made the area their home! Overall, I would highly recommend this resort, especially to those traveling with kids. All four of us absolutely loved our time there and were sad when it was time to head back home to the Midwest. The resort's location is great with a 35-45 minute drive north to fun family spots like Robbie's and Islamorada Fishing Company, and just a little over an hour down to Key West. We will definitely be back!
Stayed 5 nights in Nov 2023
Response from mmorales on Dec 23, 2023
That sounds like an amazing vacation! We’re thrilled to read how much you enjoyed your recent stay with us. And we would love to do it all again very soon. Make sure to check our special offers page for new promotions for your next stay. My regards, Miguel Morales Director of Operations

10/10 Excellent

Jamie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in an ocean view 2 bedroom cottage and enjoyed the views, comfortable living space and relaxing atmosphere. The pool is very well set-up. Although the beach is quite nice, we didn't swim. The hotel does a good of clearing out the sea grass. The setting at the Tiki bar at the beach/ocean is very nice but the food wasn't good.
Stayed 3 nights in Nov 2023
Response from Lauren Clevenger - General Manager on Dec 2, 2023
Thank you for your trust and for acknowledging our efforts with the seagrass. I am glad you enjoyed your time with us, please come back soon!

8/10 Good

Kate

Traveled with family
Liked: Staff & service
There is nothing wrong with this property except the price which is exorbitant for what you get. The 3 bedroom waterfront house has uncomfortable furniture and the outside deck needs replacing (splinters and exposed nail heads). When we checked in they had just finished cleaning and there was a giant cockroach in the bedroom and the safe was broken. It took 8 phone calls and 2 days to get it fixed. The drinks at the tiki hut were $20 each and barely drinkable. We waited an hour for the water sports guy to show up (during his business hours) and he never did. The place is more a condo rental than a resort. I paid an average of $1,500 a night and I expected more. We won’t be back.
Stayed 5 nights in Nov 2023
Response from Lauren Clevenger - General Manager on Dec 2, 2023
Kate, I am saddened to see there were some misses during your stay. We value all feedback and will be sure to investigate some of your comments. Wishing you safe future travels.

4/10 Poor

Jerry

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room needed a massive refresh. The bathroom floor grout was black (with mold I assume) and the shower was terrible (e.g., calking job of a four year old; my wife did not take a shower at all during our stay). The Tiki Bar was depressing (and even the $17 margaritas couldn't make it nice). No beach access to swim. I could look pasty this if the hotel rate was much much lower than we paid. Also, the extra $52 charged on-site for "resort fee" was ridiculous.
Stayed 2 nights in Nov 2023
Response from Lauren Clevenger - General Manager on Dec 2, 2023
Thanks for this feedback. We will look into your concerns with your room. Wishing you safe future travels.

10/10 Excellent

Kerry

Traveled with group, Traveled with family
We had such an amazing time! Thank you!
Stayed 2 nights in Nov 2023
Response from Lauren Clevenger - General Manager on Dec 2, 2023
I am THRILLED to see you enjoyed your stay with us. Please come back soon Kerry!

10/10 Excellent

Mika

Stayed 1 night in Nov 2023
Response from mmorales on Dec 23, 2023
Thank you for the 5 star review!

10/10 Excellent

Carilyn, miami

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tranquility name, tranquility place!
Stayed 2 nights in Sep 2023
Response from Lauren Clevenger - General Manager on Dec 2, 2023
You nailed it! Thanks for your trust and please come back soon for another 5-star experience.

10/10 Excellent

Roman

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very friendly
Stayed 1 night in Nov 2023
Response from Lauren Clevenger - General Manager on Dec 2, 2023
Our team will be thrilled to hear your feedback, thanks for your trust Roman.

10/10 Excellent

Michael

Stayed 1 night in Nov 2023
Response from mmorales on Dec 23, 2023
Thank you for the 5 star review!

8/10 Good

Augusto

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Lauren Clevenger - General Manager on Dec 2, 2023
Thanks for taking the time to leave feedback on your stay Augusto! Wishing you safe future travels.

8/10 Good

Brayanny

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing we didn’t like it was the late check out options , they charged me $100 and the hotel wasn’t full
Stayed 2 nights in Nov 2023
Response from Lauren Clevenger - General Manager on Dec 2, 2023
Brayanny, thanks for the feedback. I understand your concern, however our 2 and 3 bedroom villas take up to 4 hours to clean, and late check outs cause us to push our staffing back later into the day. We thank you for your business and understanding on this policy.

8/10 Good

howard

Stayed 1 night in Nov 2023
Response from mmorales on Dec 23, 2023
Thank you for the 4 star review!

4/10 Poor

Matthew

Traveled with partner
Liked: Cleanliness
Stayed 2 nights in Nov 2023
Response from Lauren Clevenger - General Manager on Dec 2, 2023
We welcome all feedback Matthew and thank you for taking the time to share yours.

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
i love this place
Stayed 2 nights in Nov 2023
Response from Reservation Lead on Nov 10, 2023
Thanks for your feedback , we’ll see you again

10/10 Excellent

Marleny

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and good service
Stayed 4 nights in Nov 2023
Response from Reservation Lead on Nov 10, 2023
Thanks for your feedback

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A slice of paradise
This resort is PERFECT for families and small groups. We chose the room with only water glimpses and it was just as good as staying on the water. We will absolutely return for years to come! The grounds are incredibly breathtaking and worth every penny. A few cons: The actual rooms. We had a baby and spent most of the time in our room. The furniture is a little dated and old (the couch has stains and just felt damp 24/7). The tiles are cracked and some are completely loose. The shower heads look like they haven’t been changed in at least 5-7 years. The rooms could benefit from some TLC. The views and grounds make up for some of those concerns. Also, the doors don’t close all the way. Made me feel a little unsafe….
Stayed 2 nights in Nov 2023
Response from Reservation Lead on Nov 10, 2023
Thanks for choosing Tranquility Bay as your stop in the keys , we really appreciate your feedback , was an honor for us to have you as a guest , we’ll see you again .

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location-so close to restaurants and stores along the main road, but yet you feel like you’re in a secluded paradise because the entire resort is surrounded by beautiful palm trees and tropical foliage! Our king garden room was beautiful and quiet and conveniently located next to the small pool which we hung out at 2 of the days during our stay. We loved just about everything and will definitely stay there if we ever return to the Keys. Only 2 minor things we didn’t like: #1 the lack of water pressure in the shower, takes forever to wash the shampoo and conditioner out. #2 lots of seaweed on the beach.
Stayed 6 nights in Oct 2023
Response from Reservation Lead on Nov 10, 2023
Thanks for staying at Tranquility Bay we appreciate your feedback , we’ll see you again .

10/10 Excellent

Justin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 7 nights in Oct 2023
Response from Reservation Lead on Nov 10, 2023
Thanks for staying at Tranquility Bay we appreciate your feedback .

8/10 Good

Leiter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place.
Very nice place (despite gale-force winds while we were there). Would like to go back, but ain’t cheap.
Stayed 1 night in Nov 2023
Response from Reservation Lead on Nov 10, 2023
Thanks for your feedback to the hotel , We’ll see you again.

10/10 Excellent

Deborah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful and very well taken care off. Service at Tiki bar and around pool area was extremely good. Service in rooms was not good, didn't clean kitchen, make beds or clean my bathroom. We didn't eat at the restaurant which looked beautiful but was only open at night for an expensive dinner, seemed like waste of a beautiful space with an outside terrace.
Stayed 3 nights in Oct 2023
Response from Reservation Lead on Nov 10, 2023
We appreciate your feedback to the hotel

10/10 Excellent

jil

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It really lives up to it's name - Beautiful and definitely tranquil. Only semi-con - eating and drinking on property too expensive
Stayed 3 nights in Oct 2023
Response from Lauren Clevenger - General Manager on Oct 31, 2023
Greetings Jil, we cannot thank you enough for being our guest and for leaving us a 5-star review! We appreciate all feedback and hope you will return to us soon for more tranquility and relaxation. We appreciate your feedback on our food and beverage offerings and will be sure to share with our team. Hope to see you soon and safe travels!

10/10 Excellent

Timothy

Stayed 1 night in Oct 2023
Response from Lauren Clevenger - General Manager on Dec 2, 2023
Thanks for the 5-star review Timothy! We hope to welcome you back soon for more fun in the sun!