In-room safe, iron/ironing board, free cribs/infant beds, rollaway beds

Reviews of Travelodge Resort Darwin

4 out of 5
Travelodge Resort Darwin
64 Cavenagh St, Darwin, NT

Reviews

7.8

Good

Rating 10 - Excellent. 288 out of 1002 reviews" "
Rating 8 - Good. 439 out of 1002 reviews" "
Rating 6 - Okay. 171 out of 1002 reviews" "
Rating 4 - Poor. 72 out of 1002 reviews" "
Rating 2 - Terrible. 32 out of 1002 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Karen

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Clean and well appointed room. Comfortable bed and good linen. Friendly staff
Stayed 2 nights in Jan 2024
Response from Daniel - Assistant Hotel Manager on Jan 31, 2024
Hi Karen, Thanks for the review. Great to see you found the room comfortable. Thanks for staying and we hope to welcome you back again.

4/10 Poor

Arthethan

Stayed 3 nights in Dec 2023
Response from Daniel - Assistant Hotel Manager on Feb 7, 2024
Hi Arthethan, Thanks for the review. Please let us know if you have any further feedback for us to improve on.

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Get what you pay for
Comfy bed. AC didn’t work. Carpet and floor were filthy. General odour in the room. Cheap toilet paper. Cheap room.
Stayed 1 night in Dec 2023
Response from Daniel - Assistant Hotel Manager on Dec 26, 2023
Hi Anonymous, Thanks for the review. I'm sorry to see that the room had some needed repairs. I will be following this up with our housekeeping and maintenance team to make sure it's up to standard. Thank for bringing to my attention.

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Daniel - Assistant Hotel Manager on Dec 20, 2023
Hi Dana, Thanks for the review. Wonderful to see you had an overall enjoyable stay.

6/10 Okay

Peter

Disliked: Cleanliness
Mould all in bathroom floor walls.. definitely looked a lot nicer in the photos then in real life.. aircon was super loud you could hear the unit outside all night.
Stayed 2 nights in Nov 2023
Response from Daniel - Assistant Hotel Manager on Nov 22, 2023
Hi Peter, thanks for your feedback. I have asked the team to follow up on the above comments to make sure we are improving on this. Thank you for bringing to our attention.

8/10 Good

Marianne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good vslue in downtown location
Even though this property is listed as a “resort” it is conveniently located in the downtown area of Darwin, easily accessible to local bus, grocery store and other shopping as well as other sights. Our room was very clean and there was coffee and tea in the room as well as a refrigerator. The air conditioning was easy to set to a comfortable temperature and the room was spacious, including a table and chairs. There is a lovely pool on the premises, but although there are a series of steps to enter, there are no railings so I could not get in and out safely by myself, which was disappointing. The other amenity missing was an ice machine - if you want ice for drinks in your room you can only ask for a plastic cup half full of ice from the bar during their service hours. If we had the opportunity to return to Darwin we certainly would consider staying here again. Very good value.
Stayed 3 nights in Oct 2023
Response from Claire | Hotel Duty Manager on Nov 6, 2023
Good evening Marianne, thank you for the lovely review of your stay at the Travelodge Resort Darwin. I'm glad to hear that your time at the resort was enjoyable and you were happy with your room. We are in the process of installing a handrail into the pool and hope to have this finalised soon. You are correct about the no-ice machine, but our team is always happy to assist when the Pool Bar is open. I do hope you enjoyed your time in the Top End and we do hope to see you again in the future. Kind regards,

8/10 Good

Zenda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed the pool, plants and outdoor eating where the outdoor facilities let you enjoy what you went to the tropics for, not cooped inside concrete walls.
Stayed 5 nights in Oct 2023
Response from Claire | Hotel Duty Manager on Oct 24, 2023
Good afternoon Zenda, thank you for your review of the Travelodge Resort Darwin! It's great to hear that you were able to enjoy the tropics. The pool area is a great little getaway for that exact reason, and certainly one of my favourite places in the hotel. I do hope you had a great holiday, and we hope to see you again in the future. Kind regards,

6/10 Okay

Toni

Disliked: Staff & service, property conditions & facilities
Nothing unique. No help with baggage handling. Poor communication regarding taxi arrangements.
Stayed 7 nights in Aug 2023
Response from Claire | Hotel Duty Manager on Sep 9, 2023
Good evening Toni, Thank you for taking the time to leave a review regarding your experience with the Darwin Travelodge Resort. I'm sorry to hear that there may have been a miscommunication with organising a taxi to the airport. We do strongly recommend that guests departing in the early hours of the morning pre-book the day before, and earlier than their estimated time as taxi's can run slow during the peak periods of airport departures. Our hotel does not have a dedicated porter service; however, our team is happy to assist with luggage on request. We do hope that overall you had an enjoyable time in Darwin and thank you again for your feedback.

10/10 Excellent

Katy

Stayed 1 night in Sep 2023
Response from Daniel - Assistant Hotel Manager on Sep 5, 2023
Hi Katy, Thanks for the review

10/10 Excellent

BRIAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay, nice pool area
2nd time here, this time in a townhouse. Good location
Stayed 5 nights in Aug 2023
Response from Daniel - Assistant Hotel Manager on Aug 16, 2023
Hi Brian, Thanks for the review and staying at the Travelodge. We look forward to welcoming you back again.

10/10 Excellent

Alice

Stayed 5 nights in Jul 2023
Response from Claire | Hotel Duty Manager on Sep 2, 2023
Hello Alice, Thank you for your review of the Travelodge Resort Darwin. It's lovely to see that you had a great experience with us at the hotel. I hope that you had an enjoyable time in the Top End, and look forward to welcoming you back next time you're in Darwin. Kind regards,

8/10 Good

Kathryn

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
As I mentioned in my Google review. The hotel is a little dated, but clean and comfy bed. My issue was with the staff reaction when I raised two small issues spoilt my impression of the hotel!
Stayed 2 nights in Jul 2023
Response from Claire | Hotel Duty Manager on Aug 5, 2023
Hello Kathryn, thank you once again for your review of the Travelodge Hotel. As mentioned in my previous responses, I will ensure that I follow up with the relevant teams about your experiences and concerns. We take feedback from guests seriously and are absolutely willing to action and improve on this where possible. I do hope that you had a great time in Darwin overall and are able to make it back to the Top End again in the future. Kind regards,

8/10 Good

Mary

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Our townhouse was clean and staff very friendly. Location is central so makes for easy access to lots of Darwin activities. Declined breakfast as did not have a huge selection, low or empty offerings and did feel was of a high standard of cleanliness. The property in general appears dated but might stay again as overall ok.
Stayed 4 nights in Jul 2023
Response from Claire | Hotel Duty Manager on Jul 31, 2023
Hello Mary, Thank you for your review of the Travelodge Resort Darwin. We are very lucky to be so close to everything in the city and the surrounding areas which is great for those who are travelling or wanting a weekend getaway. During our busy times during breakfast, some of the selections may be more popular than others, however our chefs are very prompt at restocking these items. We are in the process of a number of beautification projects that we hope to see completed during the next few months. We appreciate your review and hope to see you again next time you're in Darwin. Kind regards,

8/10 Good

Karen

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 12 nights in Jun 2023
Response from Daniel - Assistant Hotel Manager on Jul 24, 2023
Hi Karen, Thansk for the review. We hope to welcome you back again in the future.

10/10 Excellent

Jodi

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Just a quick over night stay but this has been our go to over 30 years. Noted the property has been renovated to a nice contemporary feel.
Stayed 1 night in Jul 2023
Response from Claire | Hotel Duty Manager on Jul 23, 2023
Good afternoon Jodi, thank you for your continual stay with us at the Travelodge Resort Darwin! We have had a facelift during Covid with the rooms being updated as you have mentioned. We appreciate the return visit, and look forward to seeing you again in the future.

10/10 Excellent

Grace

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, very comfortable and felt extremely safe! Everything’s very fancy as well. Will definitely be coming back!!
Stayed 2 nights in Jul 2023
Response from Claire | Hotel Duty Manager on Jul 23, 2023
Good evening Grace, thank you for taking the time to leave such a lovely review. I'm glad to hear you had such a great stay, and we'd love to welcome you back next time you're in the Top End!

4/10 Poor

Adam

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Jun 2023
Response from Claire | Hotel Duty Manager on Jun 26, 2023
Good evening Adam, I'm sorry to hear that you didn't have the best experience at the hotel. We'd love to hear from you in more detail on what has happened so we can look into this further for you. We appreciate you taking the time to let us know, and hope the rest of your stay in Darwin was enjoyable. Kind regards,

2/10 Terrible

Jodi

Business traveler
Disliked: Staff & service, property conditions & facilities
No hot water, maintenance didn't fix when reported. No credit or reimbursement offered just a "Oh im sorry for the inconvenience" Cold showers for three days...This was in No 17 Apartment that was expensive in peak season. Will never recommend Traveldoge to any friends and certainly wont ever stay at a Travelodge.
Stayed 2 nights in Jun 2023
Response from Claire | Hotel Duty Manager on Jun 23, 2023
Good morning Jodi, thank you for taking the time to provide feedback about your experience. We are aware that this issue was reported to us on the second day of your stay. Our maintenance team did attend the room during the afternoon and was able to provide hot water to the townhouse, and to our understanding you were present at the time to confirm this. We were also aware that this may not have been a permanent fix as we were waiting for a part to be delivered which was also explained during that time. Our maintenance team did re-attend the following room at 9am to confirm, however missed your departure by only a few minutes. We will raise an investigation at this process internally to improve on this in the future. I do hope the remainder of your time in Darwin was enjoyable.Kind regards,

10/10 Excellent

Donna

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Woolworths across the road for shopping
Stayed 4 nights in May 2023
Response from Daniel - Assistant Hotel Manager on Jun 14, 2023
Hi Donna, Thanks for your review. It is very conventient having Woolworths across the road for guests. Thanks for staying at the Travelodge & we hope to welcome you back again.

6/10 Okay

Belinda

Liked: Staff & service
Receptionist had a foreigner aNd very difficult to understand. As a single female travelling on my own, I did not feel safe and secure given the layout of the premises and where my room was located. I did like the fact that the room was very clean.
Stayed 1 night in May 2023
Response from Daniel - Assistant Hotel Manager on Jun 5, 2023
Hi Belinda, Thanks for your review. We do have a diverse and multicultural team. I'm sorry to see that you found it difficult to understand this team member. We do have a secure property and staff regularly do patrols so we can give piece of mind to our guests. It's a good to see that your room was a positive for your stay. Thank you for staying at the Travelodge.

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, property conditions & facilities
Had an enjoyable stay. Staff were lovely. Property was clean and tidy. Would definitely stay here again.
Stayed 2 nights in May 2023
Response from Daniel - Assistant Hotel Manager on May 22, 2023
Hi Gina, Thanks for the review. It's wonderful to see you enjoyed your stay and the staff looked after you. We hope to welcome you back again.

10/10 Excellent

Derise

Stayed 1 night in May 2023
Response from Daniel - Assistant Hotel Manager on May 22, 2023
Hi Denise, Thanks for the review. Great to see you enjoyed your stay with us.

10/10 Excellent

Carly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Den - the Malaysian receptionist found out it was my birthday. He organised a wine and some fruit platter to our room! He was so sweet and kind. Housekeeping team were also amazing! Kudos!
Stayed 3 nights in May 2023
Response from Daniel - Assistant Hotel Manager on May 15, 2023
Hi Carly, Thanks for review. Den is a great member of our team and always doing what he can do make the guests stay memorable. Thank you for staying with us and Happy Birthday from the Team!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommend
Staff were helpful and friendly. Lovely pools. Great location.
Stayed 1 night in Apr 2023
Response from Daniel - Assistant Hotel Manager on Apr 28, 2023
Dear Anonymous, Thanks for the review. great to see you had a lovely stay with us.

8/10 Good

Eva

Stayed 5 nights in Apr 2023
Response from Daniel - Assistant Hotel Manager on May 15, 2023
Hi Eva, Thanks for the review and for staying at the Travelodge

8/10 Good

Eva

Traveled with family
Liked: Staff & service
A clean and comfortable stay. Close to transport and shops.
Stayed 2 nights in Apr 2023
Response from Daniel - Assistant Hotel Manager on Apr 28, 2023
Hi Eva, Thanks for the review. wonderful to see you had a comfortable stay. Our central location is perfect for all city attractions and transport for other areas.

4/10 Poor

Afifa

Business traveler
Disliked: Property conditions & facilities
The property grounds are really rundown.
Response from Daniel - Assistant Hotel Manager on Apr 28, 2023
Hi Afifa, thanks for the review. The property is an older building. We are always making sure we are doing renovations and maintaining the gardens to help with the image. Thanks for staying at the Travelodge.

4/10 Poor

wayne

Liked: Cleanliness, amenities
Signage to property is very poor Restaurant is poor Additional cost to park the car on the property but only revealed when booking in at reception
Stayed 1 night in Apr 2023
Response from Daniel - Assistant Hotel Manager on Apr 28, 2023
Hi Wayne, Thanks for the review. We do have signage all around the property. I will look to see how we can make this better. Please reach out if you would like to discuss the restaurant. With more information I can make improvements. We do our best to make sure all online sites have the most up to date information and do display parking as an additional cost as in many cities. Thanks for staying at the Travelodge

8/10 Good

Penny

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Pool area was great, room was ok.
Stayed 5 nights in Mar 2023
Response from Daniel - Assistant Hotel Manager on Apr 28, 2023
Hi Penny, Great to see you enjoyed the pool. Thanks for staying at the Travelodge.

10/10 Excellent

Hillary

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Super convenient. Stayed here a couple of times. Love the location and functionality of the place. Not fancy but very comfortable and priced right
Stayed 2 nights in Mar 2023
Response from Daniel - Assistant Hotel Manager on Apr 3, 2023
Hi Hillary, Thanks for the review. It's great to see you have stayed with us a couple of times. We hope to welcome back again next time you're in Darwin.

10/10 Excellent

Sharyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Visiting Family in Darwin
This is our 3rd time staying at the Travel Lodge.. we always take a town house which provides a lot of room to entertain our grandson .. the unit is clean , serviced daily, very comfortable bed and pillows, air conditioning is very effective.. All Staff are friendly, helpful and cheerful .. and the pools are a big hit with our grandson ..we will definitely look to stay again when we are visiting family
Stayed 6 nights in Mar 2023
Response from Daniel - Assistant Hotel Manager on Apr 3, 2023
Hi Sharyn, Thanks for the review. It's great to see you have stayed with us 3 times now. We hope your visit with the family was pleasant. we look forward to welcoming you back next time you are in Darwin

6/10 Okay

Alice

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Mar 2023
Response from Daniel - Assistant Hotel Manager on Apr 28, 2023
Hi Alice, Thanks for your review!

10/10 Excellent

William

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great pool. Great staff.
Stayed 3 nights in Mar 2023
Response from Daniel - Assistant Hotel Manager on Mar 21, 2023
Hi William, Thanks for the review. Glad the staff were welcoming and you enjoyed the pool. We hope to welcome you back in the future.

10/10 Excellent

Eileen

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable bed, helpful staff
Stayed 2 nights in Mar 2023
Response from Daniel - Assistant Hotel Manager on Mar 21, 2023
Hi Eileen, Thanks for the review. glad you found the room comfortable. We hope to welcome you back in the future.

8/10 Good

Karen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great friendly staff, we never had to wait for anything , great pools and location
Response from Daniel - Assistant Hotel Manager on Jan 13, 2023
Hi Karen, Thanks for the review. Great to see you had a lovely stay at Travelodge. We hope to welcome you back in the future.

8/10 Good

Sean

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lagoon pool was nice. Getting a little dated but still good.
Response from Daniel - Assistant Hotel Manager on Jan 10, 2023
Hi Sean, Thanks for the review. Great to see you enjoyed the pool in this warm weather.

6/10 Okay

Kelly-lee

Traveled with partner
Liked: Cleanliness
Was ok.
Response from Daniel - Assistant Hotel Manager on Jan 13, 2023
Hi Kelly-lee, thanks for the review. Please let me know if there is anything we can do to make the guest experience better to improve future stays.

4/10 Poor

Bethany

Traveled with partner
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
I was really disappointed with my recent stay at Travelodge Darwin. This has been our regular place to stay when we come to Darwin every few months. The room we stayed in was not in good shape at all. Rubbish was left in the bin on arrival, the toilet roll holder was broken and hanging off the wall, the towel rail was broken and coming away from the wall, the soap dispenser in the shower was broken, there was mould on the front door, toys and rubbish were found behind the curtains and upon arrive he were informed that there was now a $10 a day cost for parking now, which was not advised or was it apart of my booking information. I was really disappointed with how quickly the new renovated rooms have been broken and not looked after. Outside the ground around the hotel and car park are run down and have long grass and weeds growing in them.
Response from Daniel - Assistant Hotel Manager on Dec 29, 2022
Hi Bethany, Thanks for the review. I'm sorry to see you didn't enjoy your recent stay. I've passed this information on to our housekeeping team to provide feedback and make sure this doesn't happen again. Parking does have a daily cost. This is advertised on our website and other agent sites. Thanks for staying with us.

10/10 Excellent

Sharyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas in Darwin
The second time we stayed at Travel Lodge Darwin in a town house .. very roomy and comfortable.. great pools for the kids.. easy access to shops and walking around the city.. all staff friendly and helpful
Stayed 7 nights in Dec 2022
Response from Daniel - Assistant Hotel Manager on Dec 29, 2022
Hi Sharyn, thanks for the review. Great to see you enjoyed the Town House. We hope to welcome you back again.

2/10 Terrible

John

Stayed 2 nights in Dec 2022
Response from Daniel - Assistant Hotel Manager on Jan 10, 2023
Hi John, Thanks for the review. Please let us know if there is anything we can do to make the guest experience better. We do want our guest to feel comfortable.

8/10 Good

catherine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool
Response from Daniel - Assistant Hotel Manager on Dec 20, 2022
Thanks for the review Catherine

4/10 Poor

Virginya

Stayed 1 night in Nov 2022
Response from Daniel - Assistant Hotel Manager on Dec 20, 2022
Hi Virginya, Thanks for your review.

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Simon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort hotel in the city that is very safe with entire property access only available to guests via key card (other hotels allow anyone to use the pool and bars). Pool area was fantastic with a bar right where you swim. Room clean and very quiet.
Stayed 4 nights in Oct 2022
Response from Daniel - Assistant Hotel Manager on Oct 26, 2022
Hi Simon,Thanks for the review. It's great to see you enjoyed the pool area. We hope to welcome you back next time you're in Darwin.

10/10 Excellent

Peter

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Daniel - Assistant Hotel Manager on Oct 26, 2022
Hi Peter,Thanks for the review.

10/10 Excellent

Peter

Stayed 1 night in Oct 2022
Response from Daniel - Assistant Hotel Manager on Oct 26, 2022
Hi Peter, Thanks for the review.

8/10 Good

Melanie

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
No smile at check-in and had to ask for the VIP benefits as they were all forgotten. No offer of a room upgrade and just dismissed when questioned. Felt unwelcoming and needs to be improved. The property itself is modern and the room spacious and comfortable. Pool was nice as well. Didn’t explore around the area, just stayed one night.
Stayed 1 night in Oct 2022
Response from Daniel - Assistant Hotel Manager on Oct 26, 2022
Hi Melanie, Thanks for the review. I'm sorry to hear your VIP amenities were missed. I have brought this up with the team to make sure it doesn't happen again. I will be speaking with the receptionist about your check-in experience and making sure improvements are made. Thanks for staying with us.

6/10 Okay

Valerie

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Refurbished large rooms & clean. Poolside towel counter didnt open until later in the morn so pool collection back at reception - odd when people go to pool after breakfast. Bfst room full of flies and bugs - even on uncovered fruit so.didnt eat there again!
Stayed 3 nights in Oct 2022
Response from Daniel - Assistant Hotel Manager on Oct 26, 2022
Hi Valerie, Thanks for the review. I've passed your feedback onto our F&B Team to make sure they are keeping insects out of the restaurant. It's good to see you found your room comfortable.

8/10 Good

Gary

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Daniel - Assistant Hotel Manager on Oct 26, 2022
Hi Gary, Thanks for the review!

10/10 Excellent

Justin

Stayed 3 nights in Oct 2022