Ratings based on 626 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
97% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler

Pillows

Posted Mar 9, 2014
Every thing was great except the pillows way to airy. As soon as you laid your head on them the just flattened.
Comment from
Jan 11, 2014
Thank you for letting us know about the pillows and we sincerely apologize that all 4 pillows on the bed were that way. There should always be 2 hypo-allergenic and 2 down filled pillows so that guest have their choice of firm or soft. Thank you letting us know.
3 out of 5
Recommended
for Everyone
by A verified traveler

Great and near stay

Posted Mar 4, 2014
Staff was friendly and the rooms were nice. Beds were not so comfortable but overall the stay was great!!
Comment from
Jan 5, 2014
Thank you for your response and we apologize you did not find the beds compfortable. We are happy that you loved our service. Thank again for your response and review.
3 out of 5
Recommended
for Everyone
by R. from Houston

Good location, noisy rooms.

Posted Mar 3, 2014
Pros: Friendly, helpful staff. Good location. Comfortable and clean room. Free WiFi.
Cons: Key cards don't always work; need them to access parking structure and elevators from parking structure. Parking is expensive.
Hotel is at a good location right by the Galleria and close to many restaurants and shopping with cheap room rates for the area. Staff were friendly and helpful. However, there was a lot of noise everywhere. Whether from the street traffic below, from other guests with a crying child on our floor or from live music at the bar across the street, it was hard to get a good night's sleep. AC unit had loud high pitch whine even on fan mode, so was not able use it at night to help drown out the noise. Also, refrigerator did not cool very well and the ice machine was two floors away which was at times inconvenient. Hotel seems better suited for a younger, drunker, clientele than for anyone looking for a quiet, relaxing getaway.
Comment from
Jan 8, 2014
Thank you for your fgeedback and we are glad you loved the location. We do apologize that you did not find the Aloft concept meeting your needs. The property is located in the heart of the Galleria district with many options for our guests to choose form and have fun. We sincerely apologize for the issues that you encountered and appreciate the feedback on the noise. Thank you again.
4 out of 5
Recommended
for Everyone
by idan from houston TX

All was great

Posted Feb 26, 2014
Everything was good except the shower,the water keep going outside the shower and everything gets wet. Other then that I had a very good experience. Ty
Comment from
Jan 3, 2014
Thank you for your comments. We are currently reviewing guards for all the showers doors. Thank you again.
5 out of 5
Recommended
for Everyone
by Ron from LOUISIANA

GOOD HOTEL

Posted Feb 24, 2014
Pros: THE FRIENDLY STAFF...HOTEL DESIGN....ROOMS
Cons: NEEDS A FEW COMPLIMENTARY ITEMS FOR GUEST...
Location: GALLERIA MALL IS WALKING DISTANCE...1 BLOCK AWAY....Restuarants and live bands
FRIENDLY STAFF...CLEAN HOTEL....WALKING DISTANCE FROM GALLERIA MALL.....SAFE AREA!
Comment from
Jan 5, 2014
thanks for the positive review and we are so happy you loved the location!
2 out of 5
by Brenda from Houston

Disappointed in hotel. Much nicer on internet

Posted Feb 24, 2014
Pros: easy to get to hotel from parking lot
Cons: ice machine on each floor
Location: location good
It was ok just disappointing as room was very small. Nad to go to other floor to get ice. Nice having refridge and towels were nice and thick.
Comment from
Jan 3, 2014
Thank you for your comments. I do apologize for your inconveinence of going to another floor for ice as we only offer one ice machine on the fifth floor so our guests do not complain about noise on the floors. Thank you again for your comments.
5 out of 5
Recommended
for Everyone
by TANK from Houston, Tx

Nice

Posted Feb 15, 2014
Nice Rooms. Very contemporary. Bar area had decent drinks and music
Comment from
Jan 24, 2014
Thank you, we are happy you enjoyed our stay.
Comment from
Jan 24, 2014
Thank you, we are happy you enjoyed our stay.
4 out of 5
Recommended
for Everyone
by A verified traveler

A night in Houston

Posted Feb 10, 2014
Pros: Clean, comfy rooms with good price. $16/night self parking fee is a bit high, but considering we were walking distance from so much, it was worth it.
Cons: This is petty, but I had to wait in line everytime in the lobby - one extra staff member at the front desk would have done the trick.
Location: Galleria is close by, and this hotel is very close to many fine dining establishment - some of the best in Houston.
Needed a place to lay our head for a night in Houston. This hotel was good and reasonably priced for what we were looking for. Walking distance from the Galleria which worked out for us beautifully.
Comment from
Jan 24, 2014
Thank you, we are happy you enjoyed our stay.
Comment from
Jan 24, 2014
Thank you, we are happy you enjoyed our stay.
5 out of 5
Recommended
for Everyone
by A verified traveler

Business Travel

Posted Feb 7, 2014
I booked this room last minute. It was an excellent hotel. Contemporary design, freindly service, reasonably priced.
Comment from
Jan 24, 2014
Thank you, we are happy you enjoyed our stay.
Comment from
Jan 24, 2014
Thank you, we are happy you enjoyed our stay.
4 out of 5
Recommended
for Business Travelers
by Joe from Davenport, IA

Close to the Galleria and Good Location

Posted Feb 3, 2014
I stayed a the Aloft for 3 nights, including Friday night. I would rate the location and ease of getting in and out excellent. If you are looking for a really quiet place to stay you might want to look elsewhere. The place was new and clean and the staff was friendly. They didn't know a ton about the area, but that's waht Google is for now! I would stay there again. Just be aware you will hear traffic and some bands on Friday night!