Ratings based on 969 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
97% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Weekend getaway

Posted Nov 17, 2014
Staff was great, very friendly. Located in a geat location for shopping. It's very fun atmosphere, the bar downstairs was lots of fun!!
3 out of 5
Recommended
for Families
by A verified travelerfrom San Antonio

One night in Houston

Posted Nov 16, 2014
Pros: ALOFT is pretty consistent.
Cons: HD TV in our room was shot. A/C unit rattled, was very noisy. My breakfast sandwich the next morning had hot sausage and cold egg on it...not good.
Great location, good value, close to Galleria. If you go to the Galleria from ALOFT, do yourself a HUGE favor- walk - don't drive. Galleria parking is HORRIBLE.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 12, 2014
Neat vibe! Rooms design was quite novel. Loved the room! Great stay for price especially compared to price of other nearby hotels.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 11, 2014
Was Good, very clean elevators were slow and the cleaning service forgot to leave hand towels on our last day. But over all was a pleasant stay.
2 out of 5
by A verified travelerfrom LA

Rooms SMALL no more valet

Posted Oct 29, 2014
Pros: Looks are nice but rooms are tiny!!!!!
Cons: more personal service, get valet back!
Location: Galleria is a few blocks away, nice bar across the street.
I was very dissatisfied with my stay at the Aloft, they got rid of the valet parking which complimented the hotel very nicely. Now its park your car somewhere, take a long hike especially if you are on the top floor and the furthest room!! Will never ever stay there again!!!
Comment from Hotel Management
Nov 5, 2014 by gmaloft, Hotel Management
Thank you for your review and we sincerely apologize that you were not happy with your stay. We did remove the valet service due to feedback from our guests. We have not found a service that is either accommodating or cost effective so we will not be bringing back the valet service. While I understand this may upset some of our loyal guests we have ensured that we have baggage carts available for our guests to use and we still continue to offer help should a guest need assistance. We also have our room and garage elevators easily identifiable for all our guests use once you park in the garage. Thank you again for your comments and your review.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 27, 2014
The rooms are kind of small but comfortable and the location is great!
2 out of 5
by A verified traveler

Posted Oct 23, 2014
my TV remote did not work the phone in the room did not work I paid for 2 adults and only had towels for one
Comment from Hotel Management
Oct 29, 2014 by gmaloft, Hotel Management
Thank you for your review on your stay at the Aloft. We sincerely apologize for the issues with the TV and telephone and we are more than happy to correct any issue a guest may have during their stay. We encourage our guests to inform us of any and all issues so that they can be corrected on the spot and that you, as our guests, are not inconvenienced in anyway. If you booked a king room during your stay and not our double queen would explain why you may not have encountered the same number of towels in your room and we are always more accommodating should a request be made for additional room amenities. Thanks you and please accept our most sincere apologies.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom houston

Awesome hotel

Posted Oct 20, 2014
Loved staying here. Will definitely be back! Great location.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Houston

Modern, practical, clean hotel in Galleria area

Posted Oct 20, 2014
My boyfriend and I loved our stay here. The room is clean and minimalistic. The shower is great, the bed is comfortable, the view is good. It is not a huge room, but it is very practical and cool! The staff is very friendly. They have the pool and gym open 24hr. And it is close to a lot of cool restaurants and bars.
2 out of 5
by A verified travelerfrom Austin, TX

Not the best Aloft experience.

Posted Oct 13, 2014
I'm a member of Aloft Hotels and have been satisfied with other Aloft Hotel stays in different cities. Because this hotel was located in the Galleria area I expected it to be a much nicer experience. 1. They charge for parking. I understand it's a highly sought area but hotel management should provide complimentary parking to their customers. We're already paying enough. 2. We were not told we were going to be placed in a handicap room. We didn't think it was necessary to complain about it because we were already there but it would have been nice if we were told before hand so we knew what to expect. 3. The beds seemed old and were not very comfortable. 4. The ceilings seemed like they were still under construction. 5. The pool is VERY small. Again, we did not mind but it would b nice to have a disclosure about the pool size, especially during the summer for people with kids for whom it's a given that swimming at the hotel is part of the vacation experience. I probably would not stay at this hotel again.
Comment from Hotel Management
Oct 22, 2014 by gmaloft, Hotel Management
Thank you for your comments about your stay and we appreciate your continued patronage as a Starwood Preferred Guest. Our location is very proud that we adhere to all Aloft brand standards when it comes to the design and features of our property to ensure our guests experience the full comfort of an Aloft. Our beds are brand new as we recently changed them out to the new Starwood Heavenly bed back in June of this year. Our parking is among the lowest of all the hotels to choose from in the Galleria area with most starting at $20 per day for parking we are significantly below this. Our universal rooms are identical to all our rooms types so that any guest may use their conveniences with some small minor changes. We are always more than happy to make a change to a room type should a guest inform us during their stay. Our ceilings are reflective of an urban loft space and apartments which is part of the décor’ to give the Aloft its signature feel in our rooms. While we do boast about our pool we ensure that the size is included in all of our literature an online information since it was originally built less than 5 years ago but we also have an agreement with our neighborhood hotels so that guests who are looking for something a little bigger are able to use the pools at these locations. Thank you again for your comments and we wish you the best in your travels.
Comment from Hotel Management
Oct 22, 2014 by gmaloft, Hotel Management
Thank you for your comments about your stay and we appreciate your continued patronage as a Starwood Preferred Guest. Our location is very proud that we adhere to all Aloft brand standards when it comes to the design and features of our property to ensure our guests experience the full comfort of an Aloft. Our beds are brand new as we recently changed them out to the new Starwood Heavenly bed back in June of this year. Our parking is among the lowest of all the hotels to choose from in the Galleria area with most starting at $20 per day for parking we are significantly below this. Our universal rooms are identical to all our rooms types so that any guest may use their conveniences with some small minor changes. We are always more than happy to make a change to a room type should a guest inform us during their stay. Our ceilings are reflective of an urban loft space and apartments which is part of the décor’ to give the Aloft its signature feel in our rooms. While we do boast about our pool we ensure that the size is included in all of our literature an online information since it was originally built less than 5 years ago but we also have an agreement with our neighborhood hotels so that guests who are looking for something a little bigger are able to use the pools at these locations. Thank you again for your comments and we wish you the best in your travels.