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Reviews of Aloft Houston by the Galleria

3 out of 5
Aloft Houston by the Galleria
5415 Westheimer Road, Houston, TX

Reviews

8.0

Very Good

Rating 10 - Excellent. 460 out of 1000 reviews" "
Rating 8 - Good. 242 out of 1000 reviews" "
Rating 6 - Okay. 153 out of 1000 reviews" "
Rating 4 - Poor. 77 out of 1000 reviews" "
Rating 2 - Terrible. 68 out of 1000 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Sarah

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
Ice machine, elevators and toilet all broken while k was there. Requested an extra blanket that never came. Staff seemed kind but overwhelmed.
Stayed 2 nights in Apr 2024

10/10 Excellent

Greg

Liked: Cleanliness
Stayed 3 nights in Apr 2024

6/10 Okay

ifenna

Nice one
Stayed 1 night in Mar 2024

6/10 Okay

Nikitia

Stayed 2 nights in Mar 2024

6/10 Okay

Joel

Liked: Cleanliness
I like the location of the property, but I do not like bathrooms that have sliding doors that cannot close and has the bathroom sink outside of the closing doors itself. I probably will not stay at another Aloft location again just because of this. Also, parking is not free and $25 per night... Overall beds were comfortable.
Stayed 3 nights in Mar 2024

10/10 Excellent

Andrea

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I wasn’t to check in early but they were able to keep my balloons while I did errands until check in
Stayed 1 night in Mar 2024

10/10 Excellent

scott

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Aloft is always nice.
Stayed 1 night in Mar 2024

6/10 Okay

astrid

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
expedia did not pay the property and I spend more than 40 minutes checkin , room door and bath door does not close properly, bad cuality towels
Stayed 3 nights in Mar 2024

6/10 Okay

Marliah

Traveled with family and small children
Liked: Staff & service, amenities
The area is perfect staff is super sweet. My room wasn’t clean floors wheee sticky . But overall really nice area
Stayed 1 night in Mar 2024

6/10 Okay

Felicia

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I did not like that I had to pay $25 a night for parking. I wish I would had known that beforehand because if I did I would have paid the extra a night to stay at my first choice hotel.
Stayed 3 nights in Feb 2024

8/10 Good

Christopher

Traveled with partner
Good service
Stayed 1 night in Mar 2024

10/10 Excellent

Aundrea

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is walking distance
Stayed 1 night in Feb 2024

4/10 Poor

Steve

Liked: Cleanliness, property conditions & facilities
The guy checking us in was watching a video on his phone and didn’t even pause it. So since he wasn’t paying attention he sent us to a room with wet towels on the floor and the tv on. I think someone was actually staying there. Very disappointing.
Stayed 1 night in Feb 2024

10/10 Excellent

Katherine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stay
Stayed 1 night in Feb 2024

6/10 Okay

Adrinana

Traveled with group
Liked: Staff & service
The staff was very kind nice but the property needs to be updated. The hotel is near the mall and a couple restaurants that was convenient.
Stayed 3 nights in Feb 2024

10/10 Excellent

Kandice

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were welcoming and helpful. We travel with a large dog and there were easily accessible facilities for her and safe places to take a longer walk when we wanted a little more exercise for her.
Stayed 3 nights in Dec 2023

2/10 Terrible

Clay

Traveled with partner
Disliked: Amenities, property conditions & facilities
The property was not nice did not like the parking at all my big truck had to park on the side of the building right next to the street with no entrance door . Also someone had a dog barking all night we had to move rooms drunk person laying on the bench in hallway a terrible experience!
Stayed 1 night in Jan 2024

8/10 Good

Nancy

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

4/10 Poor

Jasmine

Stayed 1 night in Jan 2024

4/10 Poor

Mathew

Liked: Cleanliness
Disliked: Staff & service
Great location, but would not stay again. Their was no ice vending machine in the hotel. Lobby locks after hours so hope your key doesn’t fail or you are on time checking in because you can’t get in. Also in the lobby at 9:00 am the staff was vacuuming and asked me to leave the area to vacuum. I thought that was odd.
Stayed 1 night in Dec 2023

10/10 Excellent

Towanda

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love everything about Aloft

8/10 Good

Towanda

Stayed 4 nights in Dec 2023

8/10 Good

Courtney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

2/10 Terrible

lewis

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Carrie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is nice ans trendy. The only thing is the bed comfort is terrible, my husband and i both woke up with hurt backs
Stayed 1 night in Dec 2023

8/10 Good

Carrie

Liked: Cleanliness, staff & service, property conditions & facilities
Contemporary property and clean Close to Galleria and nice restaurantz. Bar is nice and hip too
Stayed 1 night in Dec 2023

6/10 Okay

Erick, Plano

Stayed 3 nights in Sep 2023

10/10 Excellent

Phoebe

Stayed 2 nights in Nov 2023

2/10 Terrible

Ashleigh

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Lorena

Stayed 1 night in Nov 2023

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Tommy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Oct 2023

10/10 Excellent

Manuel

Stayed 1 night in Oct 2023

10/10 Excellent

lori

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyable
Stayed 1 night in Oct 2023

10/10 Excellent

Trina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Traci

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was genuinely impressed by the friendliness of the staff. They were always so helpful and friendly in each interaction I had with them.
Stayed 3 nights in Sep 2023

6/10 Okay

Brittney

Could have been cleaner, but not horrible. Absolutely hated the weed smell all in the elevator and hallways
Stayed 1 night in Sep 2023

10/10 Excellent

Viana, Austin

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for one night, easy and fast check in and check out.
Stayed 1 night in Sep 2023

6/10 Okay

Andrea

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Cool but overpriced
I think the room could have looked a bit better. The ceiling had chipped paint and looked a bit old
Stayed 2 nights in Sep 2023

4/10 Poor

Sheltric

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
The heated pool wasn’t working, the room was very small, you have to pay to park for every night that you stay, you have to pay for breakfast! It just wasn’t what we expected being newlyweds! Our wedding night should have felt better and enjoyable than it was !
Stayed 1 night in Sep 2023

10/10 Excellent

Glenn

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Daria

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
If you’re staying for a short time like I was, this property is perfect! The staff is soooo accommodating, huge shout out to David g at the front desk who made check in painless and easy! Get this man a raise!!
Stayed 1 night in Sep 2023

8/10 Good

Jezzca

Traveled with family
Liked: Cleanliness, staff & service, amenities
Staff was phenomenal from check in to check out. Just need to remodel some areas and get the ice maker fixed. But I commend the staff, mad I didn’t get their names. They made my bday so special!
Stayed 3 nights in Sep 2023

10/10 Excellent

Deana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was really great
Stayed 1 night in Sep 2023

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Rough start
We enjoy staying at Aloft because we are able to bring our pet at no additional cost however the check in for this hotel was rough. I had a broken foot so when it was time to head down to the lobby from parking my vehicle in the garage, the elevators were not working. Apparently the power went down. I couldn’t use the stairs so I had to attempt to walk down the ramp in the garage. When we made it into our room, the pocket door wouldn’t open or close to the bathroom so we didn’t have much privacy there. The service was great. The staff gave us a couple drink tickets for the inconvenience but check in was smoother in the past.
Stayed 1 night in Sep 2023

2/10 Terrible

Tiffany

Stayed 1 night in Sep 2023

10/10 Excellent

Felicia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing!!! Front desk staff is pleasant and helpful!
Stayed 3 nights in Sep 2023

2/10 Terrible

Damien

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

2/10 Terrible

Danielle

We were locked out of our room for 3 hours 11pm - 2am. We were offered to sit in another room while they fixed the issue. Room was not offered to be comped. All of our stuff we needed was in the locked room. Corporate will be contacted over this issue.
Stayed 1 night in Sep 2023