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Reviews of Best Western Plus New Caney Inn & Suites

2.5 out of 5
Best Western Plus New Caney Inn & Suites
22033 Us Highway 59, New Caney, TX

Reviews

8.6

Excellent

Rating 10 - Excellent. 258 out of 450 reviews" "
Rating 8 - Good. 114 out of 450 reviews" "
Rating 6 - Okay. 39 out of 450 reviews" "
Rating 4 - Poor. 20 out of 450 reviews" "
Rating 2 - Terrible. 19 out of 450 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Karen at the front desk is awesome. Very friendly staff
Stayed 1 night in Apr 2024
Response from Billy on Apr 10, 2024
Dear Mark,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Billy PatelGeneral Manager44677 PropertyBest Western Plus New Caney Inn & Suites

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Great place! Clean, well kept and comfortable.
Stayed 1 night in Mar 2024
Response from Billy on Mar 27, 2024
Dear Jessica,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Billy PatelGeneral Manager44677 PropertyBest Western Plus New Caney Inn & Suites

8/10 Good

Waynette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Billy on Mar 27, 2024
Dear Waynette,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Billy PatelGeneral Manager44677 PropertyBest Western Plus New Caney Inn & Suites

10/10 Excellent

Tomas

Liked: Cleanliness, amenities, property conditions & facilities
Perfect.
Stayed 1 night in Mar 2024
Response from Corina on Mar 19, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Dominique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room and great breakfast!
Stayed 1 night in Feb 2024
Response from Corina on Feb 27, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice. Will stay again.
Stayed 1 night in Dec 2023
Response from Karen on Feb 23, 2024
Dear Cathy:Thank you for choosing our Best Western Plus Inn and Suites in New Caney!We're happy to see you were happy with out hotel, and we look forward to seeing you again.

6/10 Okay

vicki

Traveled with partner
Easy checkin. Room bed comfortable but room chairs alittle worn. Nice full breakfast and great coffee
Stayed 1 night in Feb 2024
Response from Karyn on Feb 23, 2024
Dear Vicki:Thank you for staying with us! We appreciate your business and look forward to your next visit with us.Sincerely,Karyn MobleyFront Desk Manager

10/10 Excellent

Latoyae

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and professional staff. Clean room and very comfortable bed.
Stayed 1 night in Feb 2024
Response from Karyn on Feb 23, 2024
Dear Latoyae:Thank you for your recent stay at our Best Western Plus Inn and Suites! We appreciate your kind words, and look forward to seeing you again!Sincerely,Karyn

10/10 Excellent

Desha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my room
Stayed 1 night in Feb 2024
Response from Karyn on Feb 23, 2024
Dear Desha:Thank you! We appreciate your business, and hope to see you again!Sincerely,Karyn MobleyFront Desk Manager

10/10 Excellent

Jerelyn, Gilmer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to shopping, eating & traveling.
Stayed 2 nights in Jan 2024
Response from Karyn on Feb 23, 2024
Dear Jerelyn:Thank you for staying at our Best Western Plus Inn and Suites in New Caney! We really appreciate your awesome rating of the hotel. We hope you will choose us for your next stay in the area.Sincerely,Karyn MobleyFront Desk Manager

10/10 Excellent

Sherri, Shreveport

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was comfortable and clean. The staff were courteous and friendly. The breakfast was typical - eggs, sausage, waffles, breads, fruit. We enjoyed our brief stay.
Response from Corina on Feb 27, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

4/10 Poor

Damian

Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Nov 2023
Response from Billy Patel on Jan 13, 2024
Thank you for the comments regarding your recent stay with us.We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests.Billy Patel General Manager

10/10 Excellent

Tolentino

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything is very good. The housekeeper in the breakfast is so very Friendly and helpful. I don’t know hers name but she is from Monterrey.
Stayed 1 night in Dec 2023
Response from Corina on Feb 27, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Karyn on Feb 23, 2024
Dear David:Thank you for choosing our Best Western Plus Inn and Suites for your recent stay in our area. We appreciate your business, and your wonderful rating of our hotel!We do hope to see you again.Sincerely,Karen MobleyFront Desk Manager

10/10 Excellent

Nubia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Karyn on Feb 23, 2024
Dear Nubia:Thank you for your stay at our Best Western Plus Inn and Suites! We appreciate your rating of the hotel, and hope you choose us next time!Sincerely,Karyn MobleyFront Desk manager

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
The "hot" breakfast food was cold.Room was clean and quiet.
Stayed 4 nights in Dec 2023

10/10 Excellent

John

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, there to visit friends. Lots of dining options, shopping, great to visit the area, property was well kept, no complaints.
Stayed 2 nights in Dec 2023

10/10 Excellent

Janet

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed every minute. On the other hand, the mattress was hard and had never been turned. We had to sleep in a wollowed out hole.
Stayed 2 nights in Dec 2023

10/10 Excellent

Jo Ann

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fast check-in! Karen is an awesome staff member that check us in and gave all the info we needed to get around the area we were in. Only thing it is very difficult to find entrance to hotel. There are two hotels together and share the same entrance. Very diffcult to see at night. Thank goodness for WAZE to guide us back twice! Goog breakfas and nice clean room.
Stayed 1 night in Dec 2023

10/10 Excellent

Gary

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice
Stayed 1 night in Dec 2023

10/10 Excellent

Gregory A.

Liked: Cleanliness, staff & service, property conditions & facilities
Check in was easy, staff was perfect. Good breakfast. Very easy to get back on the road
Stayed 2 nights in Nov 2023
Response from karen on Jan 19, 2024
Thank you for choosing our Best Western Inn and Suites, New Caney!We apologize that your breakfast was cold.We are happy to see that the rest of your stay was better. We do hope you will choose us for your next stay, and give us another chance!Sincerely,Karen MobleyBest Western Plus Inn and Suites, New Caney

8/10 Good

NOHEMI

Liked: Cleanliness
Stayed 2 nights in Nov 2023

6/10 Okay

Deborah

Stayed 1 night in Nov 2023

8/10 Good

Wubsira

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It good
Stayed 7 nights in Nov 2023

8/10 Good

Truc

Stayed 1 night in Nov 2023

6/10 Okay

John

Traveled with family
Liked: Property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023

10/10 Excellent

Karen

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet and I really enjoyed the Jacuzzi bathtub
Stayed 1 night in Nov 2023

10/10 Excellent

José

Stayed 1 night in Sep 2023

10/10 Excellent

Sarai

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

6/10 Okay

Shannon

Traveled with partner
Liked: Cleanliness, property conditions & facilities
We did not find the staff very friendly or willing to help. Our room was not cleaned on the last night, therefore nothing was restocked for the next morning. When we told the staff this morning upon check out, he said oh, sorry. Pool towels were different sizes and different sizes
Stayed 3 nights in Sep 2023
Response from billy on Sep 26, 2023
Dear Shannon:We appreciate your business, and this review is troubling.This staff member will be counselled and re-trained.Regarding the towel difference; pool towels are smaller at most hotels.We hope you will give us another chance to make it right.Sincerely,Billy PatelGeneral Manager

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional
The room was very clean, the bed and pillows were comfortable. My children enjoyed the breakfast, so many good options to choose from. The waffles were delicious. We would definitely come back.
Stayed 2 nights in Sep 2023
Response from Karyn on Sep 6, 2023
Dear Erika:Thank you for choosing our Best Western Plus Inn and Suites in New Caney! We're very happy you and your family were happy with your stay, and we invite you to come stay with us next time you're in our area.Sincerely,Karen MobleyFront Desk Manager

6/10 Okay

ben

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
A/C unit in room 205 was very loud.
Stayed 2 nights in Aug 2023
Response from karyn on Sep 6, 2023
Dear Ben:We appreciate your stay with us. We apologize that the air conditioner in your room was loud.We hope you'll give us another chance for your next stay in our area.Sincerely,Karyn MobleyFront Desk Manager

8/10 Good

Carl

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Karen on Aug 25, 2023
Dear Carl:Thank you for choosing our Best Western Plus in New Caney. We appreciate your business!We also thank you for the awesome rating you gave us.We hope you will choose us for your next hotel stay in our area.Sincerely,Karen MobleyFront Desk Manager

6/10 Okay

Susan

Stayed 2 nights in Aug 2023
Response from karen on Aug 25, 2023
Dear Susan:We appreciate your choosing our hotel for you recent stay in our area.We thank you for the nice rating you gave us, and hope you will choose us for your next stay in the area.Sincerely,Karen MobleyFront Desk Manager

2/10 Terrible

Laela

Disliked: Cleanliness
Stayed 1 night in Aug 2023
Response from Karen on Aug 25, 2023
Dear Laela:Thank you for choosing our Best Western Plus in New Caney! We appreciate your business.We apologize that you were not happy with your stay, according to your rating of the hotel.We hope you will give us another chance to "wow" you.Sincerely,Karen Mobley

8/10 Good

Jacob

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from karen on Aug 25, 2023
Dear Jacob:Thank you for choosing our hotel! We appreciate your business, and hope you will choose us for your next stay in our area.We thank you for your wonderful rating of the hotel!Sincerely,Karen MobleyFront Desk Manager

10/10 Excellent

Loni

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in, wonderful little secluded hotel, nice clean pool, a bit small but still fun! Great service and clean rooms as well :)
Stayed 1 night in Aug 2023
Response from Karen on Sep 6, 2023
Dear Loni:Thank you for choosing our Best Western Plus Inn and Suites! We appreciate your business, and are very happy with your rating!We hope you'll come see us again!Sincerely,Karyn MobleyFront Desk Manager

6/10 Okay

Diana

Disliked: Property conditions & facilities
Stayed 8 nights in Jul 2023
Response from billy on Sep 26, 2023
Dear Diana:We appreciate your business!We are sorry to see that you were not 100% satisfied with our hotel.We hope you will give us another chance, on your next visit to the area.Sincerely,Billy PatelGeneral Manager

10/10 Excellent

patricia, biloxi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly and polite.
Stayed 2 nights in Jul 2023

8/10 Good

Reanna

Liked: Cleanliness, staff & service, property conditions & facilities
It was close to the water park we visited. The breakfast was good.
Stayed 1 night in Jul 2023

10/10 Excellent

James and Charlotte

Stayed 2 nights in Jul 2023

10/10 Excellent

Ruth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had to book a room at the last minute, arrived late at night. Warm welcome on arrival, room was clean and comfortable. Enjoyed breakfast the next morning. Thank you!

6/10 Okay

TH

Liked: Staff & service
Good for the cost.
Stayed 2 nights in Jul 2023

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, property conditions & facilities
It’s a nice place to stay, staff was friendly
Stayed 1 night in Jun 2023
Response from k on Jul 7, 2023
Dear Adriana:Thank you for choosing our Best Western Plus Inn and Suites New Caney.We appreciate your comments and hope you will stay with us when you are in our area again.Sincerely,Karen MobleyFront Desk Manager

8/10 Good

Musa

Liked: Staff & service, property conditions & facilities
Very difficult to find it on Google map!
Stayed 1 night in Jun 2023
Response from k on Jul 7, 2023
Dear Musa:We appreciate that you were looking for our hotel, and that you found us!We hope your stay was satisfactory.Sincerely,Karen MobleyFront Desk Manager

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Karen on Jun 9, 2023
Dear James:Thank you for choosing our Best Western Plus Inn and Suites New Caney.We appreciate your business, and your wonderful review of our hotel.We hope to see you again, soon.Sincerely,Karen MobleyFront Desk Manager

10/10 Excellent

marcia

Liked: Cleanliness, staff & service, property conditions & facilities
Liked everything, nice big rooms close to shopping, restaurants!
Stayed 3 nights in Jun 2023
Response from Karen on Jun 7, 2023
Dear Marcia:Thank you for choosing our Best Western Plus Inn and Suites! We are happy your stay was successful. Now that you know exactly where we are, you should visit and shop and eat again!Sincerely,Karen MobleyFront Desk Manager

8/10 Good

Matthew

Stayed 1 night in May 2023
Response from Karen on Jun 7, 2023
Dear Matthew:Thank you for choosing our Best Western Plus Inn and Suites in New Caney. We appreciate your business.We hope you will choose us when you next visit our area.Sincerely,Karen MobleyFront Desk Manager

8/10 Good

Jessica

Traveled with family and small children, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
They have pet friendly on their website but they don’t allow dogs. They did honor what was posted on the website because I booked in February before they implemented the No pet policy. But that could have been an issue had I not book as early as I did.
Stayed 4 nights in May 2023
Response from Karen on Jun 7, 2023
Dear Jessica:We were pet friendly until we began renovations, and decided we were not going to continue being pet friendly. We have changed the website to reflect this change to the hotel.We're glad you booked so far in advance that you didn't have to make other accommodations to your fur baby.Sincerely,Karen MobleyFront Desk Manager