Ratings based on 199 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
98% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Switzerland

Very good experience.

Posted Dec 16, 2014
Pros: Everything.
Cons: It could improve always but I don't know what.
Location: The location is in the middle of nowhere, not far from the cruise terminal. You can go to Kemah Boardwalk and NASA, the shuttle goes there.
A very good hotel for one or two days when you have no car. Melody was very gentile, she gave us the room in the morning when we arrived from our cruise. It's not a 4 stars hotel but you have everything you need and the rooms are very big. Before the cruise I stayed at a hotel 4 stars in Houston and I can say that Best Western had more things. The shuttle was a very good thing when you have no car, you can go everywhere and they come to pick you up when you are done, just call the hotel. A great service. Best Western is closed to the cruise terminal. If you take Supper Shuttle from Hobby Airport is 70$ for 2 people. If you stay in Houston, you should pas from the airport 33$ and from the hotel to the cruise terminal 70$ more, it's not a good deal.
1 out of 5
Recommended
by Kendrafrom Denison tx

Posted Sep 9, 2014 on Hotels.com
We asked for sheets n pillows for the hide a bed and was rudely scolded bu staff and informed we should have enough pillows on the beds. We were able to finally get sheets after a very long wait . Then in the wee hours while trying to sleeo with 3 small children we recieved a knock at the door with the same rude lady occusing us of jumping on the floor which we were not even up until she knocked on the doot waking the little ones i will never use nor recomend using this hotel ever again we spent the next day exhausted from no rest
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Very Friendly

Posted Sep 3, 2014 on Hotels.com
We enjoyed our stay we only had one issue and it was a very minor issue. And the breakfast was great the lady at the front desk when we arrived was very sweet and energetic she made our check in very smooth Thanks Tiffany. All other employees were great as well I just didn't get their names.
4 out of 5
Recommended
by rluefrom Dallas, Texas

Posted Sep 2, 2014 on Hotels.com
Room was very clean. Receptionist was very helpful. Breakfast was great! Will go back!
4 out of 5
Recommended
for Personal Event
by A verified traveler

This traveler left a rating score only Posted Aug 26, 2014 on Hotels.com
3 out of 5
Recommended
for Business Travelers
by A verified traveler

This traveler left a rating score only Posted Aug 22, 2014 on Hotels.com
5 out of 5
Recommended
for Business Travelers
by A verified traveler

This traveler left a rating score only Posted Aug 20, 2014 on Hotels.com
5 out of 5
Recommended
for Business Travelers
by brett berryhillfrom oglesby tx

best western

Posted Aug 7, 2014 on Hotels.com
We had a great time in kemah tx for the weekend and the best western hotel made our stay even more comfortable the staff (tiffany) was really nice to us and helped us get to the beach only a few minutes away
5 out of 5
Recommended
by A verified traveler

This traveler left a rating score only Posted Aug 7, 2014 on Hotels.com
4 out of 5
Recommended
by edgarfrom dallas tx

Posted Aug 6, 2014 on Hotels.com
excelente