Ratings based on 223 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
92% of guests recommend
4.3 Room cleanliness
4.0 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Oklahoma

Amazing deal

Posted Jan 20, 2015
I was pleasantly surprises when we walked in the very spacious room. Will stay here again if I'm in the area!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 18, 2015
great place to stay, roon was very clean , hotel staff were very nice.we will stay there again!
1 out of 5
by A verified travelerfrom Houston, TX

WILL NEVER GO THERE AGAIN!!!!!

Posted Jan 2, 2015
The worst experience ever! Prepaid for the room and when we arrived we were given room cards and they didn't work. Went back down to the front desk and they gave us another set. Those didn't work either. After going through this 4 times I told the front desk lady she needed to come do it herself. Her master didn't work either. She said they were completely booked and didn't have any other rooms. Then all of a sudden she had one and I asked how she did that. She said she took it from another guest that was coming in later. So we all went to the 3rd floor and she personally tried the room keys and those didn't work either. This whole horrible process took an hour and a half. There was nothing else she could do so we left and went next door to the Hampton Suites. This was a ridiculous experience!!! Now I am having problems getting my money back.its been 3 days and all I get from management is excuses. It's fraud to take someone's money and not deliver a service.
2 out of 5
by A verified traveler

Just get your stuff together!!!

Posted Dec 26, 2014
Long story short it took 3 room swaps to get a clean room. Had to get a remote twice because of faulty equipment. Had multiple problems with key cards and doors not working. Nice place when we got a clean room. Hotel needs to get there act together.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 10, 2014
Perfect location. Staffing wasn't the best buy not the worst. Overall would stay again.
2 out of 5
by A verified traveler

The staffing

Posted Nov 17, 2014
The front staff was not friendly. Very rude to my friends.
5 out of 5
Recommended
for Everyone
by A verified traveler

Clean and very cozy

Posted Nov 8, 2014
Staff was very professional and considerate. Only one negative thing The television had no signal. And it really wasn't a problem things through so cozy.
5 out of 5
Recommended
for Families
by Cynthiafrom London KY

Our trip to Houston

Posted Oct 31, 2014 on Hotels.com
My family and I found this hotel to be clean and conveniently located. The staff is extremely friendly and gave good advice about local shopping, etc.
4 out of 5
Recommended
for Personal Event
by TDfrom Austin

Good Stay

Posted Oct 22, 2014 on Hotels.com
I have stayed here a few times now and it is a great place. This time though the clerk working the front desk was not the friendlest. I stay in hotels a lot and this was the least friendly clerk I have had. She wasnt rude just was not pleasant. In the room the room was clean but the cleaning staff did not empty out the garbage can from the previous night.
5 out of 5
Recommended
for Getaway With Friends
by A verified traveler

Posted Oct 15, 2014 on Hotels.com
Everything was fabulous ; warm welcoming ,clean rooms,and very good location .