Exterior

Reviews of Club Quarters Hotel Downtown, Houston

4 out of 5
Club Quarters Hotel Downtown, Houston
720 Fannin Street, Houston, TX

Reviews

8.2

Very Good

Rating 10 - Excellent. 1814 out of 3739 reviews" "
Rating 8 - Good. 998 out of 3739 reviews" "
Rating 6 - Okay. 453 out of 3739 reviews" "
Rating 4 - Poor. 254 out of 3739 reviews" "
Rating 2 - Terrible. 220 out of 3739 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Alexia

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
5 day stay everything was excellent!!! Came to celebrate my birthday from April 13-18th and had a blast!!!
Stayed 5 nights in Apr 2024
Response from Maysoon Miller on Apr 18, 2024
Alexia, Thank you for your feedback! I am glad we were able to provide you with a great experience and do hope we will have the pleasure of welcoming you back to Club Quarters in the very near future!

10/10 Excellent

Michael

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great and clean place also very nice staff no issues overall love my stay this past weekend… I’ll definitely be going back
Stayed 1 night in Apr 2024
Response from Maysoon Miller on Apr 18, 2024
Thank you for your feedback! I am glad we were able to provide you with a great experience and do hope we will have the pleasure of welcoming you back to Club Quarters in the very near future!

10/10 Excellent

Iamericka89

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I enjoyed my stay at Club Quarters Hotel. They were accommodating, friendly, professional. The wifi in the rooms weren't the best but I wasn't in my room long enough for it to be a problem.The food taste really good and I loved meeting new people at the bar. I would definitely book with them again.
Stayed 4 nights in Jan 2024
Response from Maysoon Miller on Apr 18, 2024
Thank you for your feedback! I am glad we were able to provide you with a great experience and do hope we will have the pleasure of welcoming you back to Club Quarters in the very near future!

10/10 Excellent

Jose

Traveled with family
Liked: Cleanliness, property conditions & facilities
Great place and very convenient location
Stayed 1 night in Apr 2024
Response from Maysoon Miller on Apr 18, 2024
Thank you for staying with us and for your feedback. See you again soon!

10/10 Excellent

Omar

Liked: Amenities, property conditions & facilities
Beautiful Cabin
Stayed 2 nights in Apr 2024
Response from Maysoon Miler on Apr 18, 2024
Thank you for staying with us and for your feedback. See you again soon!

6/10 Okay

JANET

Traveled with partner
Liked: Amenities
Hotel in good location and was very clean. Liked the free coffee in lounge and free water dispenser on each floor. Also free use of washing machine and dryer along with free washing powder all great. Now for the not so great, Double bed was uncomfortable, awful sinking in the middle worst bed ever had at a hotel you just kept failing towards dip so we both had terrible sleep each night. The duvet cover was just a sheet each side that just split open which wasn’t great. Other weird thing was having a kitchenette was pointless as no single piece of cutlery or anything to be able to use the hob. Only items in cupboards were 4 bowls and 4 plates. If anyone thinks to book room so to save money by using hob not that we wanted this to make anything think again as no utensils for anything what a waste of so many cupboards and even having a hob, all empty except for the plates and bowls. Could have done with some drawers for clothes !
Stayed 3 nights in Apr 2024

10/10 Excellent

David

Stayed 3 nights in Apr 2024

10/10 Excellent

Johvaun

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean and hospitality was great.
Stayed 1 night in Apr 2024
Response from Maysoon Miler on Apr 18, 2024
Thank you for staying with us and for your feedback. See you again soon!

10/10 Excellent

Genesis

Liked: Cleanliness, amenities, property conditions & facilities
It was a great experience from the people in the front to the local businesses
Stayed 4 nights in Apr 2024
Response from Maysoon Miller on Apr 17, 2024
Genesis! Thank you for your feedback! I am glad we were able to provide you with a great experience and do hope we will have the pleasure of welcoming you back to Club Quarters in the very near future! Sincerely,

8/10 Good

David

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good place to stay for baseball fans visiting to see the Astros take on their hometown favorites. Right downtown (small and undeveloped for a city as massive as Houston), very helpful staff and a comfortable stay.
Stayed 2 nights in Mar 2024
Response from Maysoon Miller on Apr 17, 2024
Hi David! Thank you for your feedback! I am glad we were able to provide you with a great experience and do hope we will have the pleasure of welcoming you back to Club Quarters in the very near future!

6/10 Okay

Rosemary

Traveled with partner
Disliked: Amenities
The room was small for the price we paid. The restroom was small as well as shower. Housekeeping did not tend to our room. We were told upon checking out that we needed to notify them if we needed our room serviced. Manager was not empathetic when we told her we were not made aware that we needed to request housekeeping services. Will not stay there again.
Stayed 2 nights in Apr 2024
Response from Maysoon Miller on Apr 17, 2024
Rosemary! Thank you for taking the time to complete our survey. Your feedback is essential in our ongoing efforts to improve our service standards. I apologize that we failed to meet your expectations on this occasion. Your comments have been shared with the appropriate departments so that they may be addressed and focus our ongoing efforts to make improvements. Best regards,

10/10 Excellent

Elizabeth

Traveled with partner, Traveled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Easy check in and parking options . Great location to walk to Ballpark for game .
Stayed 2 nights in Apr 2024
Response from Maysoon Miler on Apr 15, 2024
Elizabeth! Thank you for your feedback! I am glad we were able to provide you with a great experience and do hope we will have the pleasure of welcoming you back to Club Quarters in the very near future!

8/10 Good

Ben

Traveled with partner
Liked: Cleanliness, amenities
Small rooms but very clean and organized
Stayed 1 night in Apr 2024
Response from Maysoon Miler on Apr 14, 2024
Hi Ben!Thank you for your feedback! I am glad we were able to provide you with a great experience and do hope we will have the pleasure of welcoming you back to Club Quarters in the very near future!

10/10 Excellent

ART

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great place
Stayed 1 night in Apr 2024
Response from Maysoon Miller on Apr 15, 2024
Art, Thank you for your feedback! I am glad we were able to provide you with a great experience and do hope we will have the pleasure of welcoming you back to Club Quarters in the very near future!

10/10 Excellent

Rose marie

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Kind staff Hard to find as a first time visitor in Houston
Stayed 1 night in Apr 2024
Response from Maysoon Miller on Apr 14, 2024
Hello Rose marie!Thank you for your feedback! I am glad we were able to provide you with a great experience and do hope we will have the pleasure of welcoming you back to Club Quarters in the very near future!

6/10 Okay

Ankit

Traveled with partner
The rooms are pretty average. They are small and feel like some regular motel rooms.
Stayed 1 night in Apr 2024
Response from Maysoon Miller on Apr 16, 2024
Thank you for trying us out. We are sorry that you did not have a more enjoyable stay.

2/10 Terrible

Stephen

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
First room smelled horrible. Smelled like urine. The sink was also clogged. Second room the bed was horrible. Their idea of a king bed was to put 2 twin mattresses together. So uncomfortable and woke up with the worse back and neck ache. We had stayed there a.few times before and was.ok. but this will definitely be the last.
Stayed 1 night in Apr 2024
Response from DE on Apr 11, 2024
Thank you for bringing these issues to our attention. We sincerely apologize for the unpleasant experiences you encountered during your recent stay with us. Providing a comfortable and enjoyable stay for our guests is our top priority, and we regret that we fell short of your expectations on this occasion.We have taken note of your feedback regarding the unpleasant odor in the first room, as well as the discomfort caused by the bed arrangement in the second room. Please rest assured that we are investigating these matters thoroughly to prevent similar occurrences in the future.We truly value your loyalty as a returning guest, and we are deeply sorry that your recent experience did not meet your expectations. Your feedback is invaluable to us, and we will use it to improve our services and facilities moving forward.If you would consider giving us another chance to exceed your expectations in the future, we would be grateful for the opportunity to regain your trust and provide you with a more enjoyable stay.

10/10 Excellent

William

Liked: Cleanliness, property conditions & facilities
Easy check in
Stayed 1 night in Apr 2024
Response from DE on Apr 11, 2024
Thank you for taking the time to rate your recent stay with us. We're delighted to see that you had a positive experience overall. Your feedback is important to us, and we hope to welcome you back again soon.

10/10 Excellent

Alejandro

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Downtown. Close to stadiums, bars, food. Very central easy to get in and out.
Stayed 3 nights in Apr 2024
Response from DE on Apr 11, 2024
It sounds like you enjoyed our hotel's convenient location! We're delighted to hear that you found our downtown location convenient for accessing stadiums, bars, and restaurants. Thank you for choosing to stay with us, and we hope to welcome you back again soon!

8/10 Good

Michael

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, easy self check in and out. Room was small but clean and comfortable.
Stayed 1 night in Apr 2024
Response from DE on Apr 11, 2024
Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our staff friendly and enjoyed the convenience of our self-check-in and check-out process. Your comfort and satisfaction are important to us, and we're pleased to know that you found your room clean and comfortable.We appreciate your valuable feedback and hope to welcome you back for another pleasant stay in the future.

10/10 Excellent

Jeff

Traveled with partner
Liked: Property conditions & facilities
Outstanding service, clean and comfortable bed. Free coffee bar and water. 7 Bistro restaurant served an excellent salmon and avocado omelette with egg whites!
Stayed 3 nights in Apr 2024
Response from DE on Apr 8, 2024
Thank you for taking the time to leave us a 5 out of 5 review! We're thrilled to hear that you had a fantastic experience during your stay. If there's anything specific that stood out to you or any suggestions you have for improvement, please feel free to let us know.We appreciate your support and hope to welcome you back again soon for another wonderful stay.

8/10 Good

Jose

Liked: Cleanliness, amenities, property conditions & facilities
Great service from front desk.
Stayed 1 night in Apr 2024
Response from DE on Apr 8, 2024
Thank you for your kind words about our front desk team! We're delighted to hear that you received great service during your stay. Our staff works hard to ensure that every guest has a positive experience, and it's always rewarding to receive such positive feedback.If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We appreciate your support and look forward to welcoming you back again soon.

8/10 Good

Edwin

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property was excellent. The hotel staff was kind and friendly. The bedrooms were clean. The only negative was outside it smelled like urine. I suppose in a major cities smell like urine.
Stayed 4 nights in Mar 2024
Response from DE on Apr 8, 2024
Thank you for your feedback and for choosing to stay with us. We're thrilled to hear that you found our property excellent, our staff kind and friendly, and the bedrooms clean. Your satisfaction is our priority, and we're glad we could meet your expectations in these areas.We apologize for any inconvenience caused by the smell outside the property. We understand that urban environments can sometimes present challenges, and we appreciate your understanding in this matter.If there's anything else we can do to improve your experience in the future, please let us know. We value your feedback and hope to welcome you back for another excellent stay soon.

10/10 Excellent

Diane

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from DE on Apr 8, 2024
Thank you for taking the time to leave us a 5 out of 5 review! We're thrilled to hear that you had a fantastic experience during your stay. If there's anything specific that stood out to you or any suggestions you have for improvement, please feel free to let us know.We appreciate your support and hope to welcome you back again soon for another wonderful stay.

8/10 Good

Brenda

Traveled with family
Liked: Cleanliness, property conditions & facilities
Great location to downtown
Stayed 1 night in Apr 2024
Response from DE on Apr 8, 2024
Thank you for your review and for choosing to stay with us. We're delighted to hear that you found our location convenient for exploring downtown. We strive to provide our guests with a comfortable and convenient experience, and we're pleased that our location met your needs.If there's anything else we can assist you with during your stay or in the future, please don't hesitate to reach out. We appreciate your feedback and hope to have the opportunity to welcome you back again soon.

8/10 Good

Andrea

Liked: Cleanliness, property conditions & facilities
I liked that the area was very close to transportation. I felt safe and everything was accessible.
Stayed 2 nights in Apr 2024
Response from DE on Apr 8, 2024
Thank you for your positive feedback! We're pleased to hear that you enjoyed the convenience of our location and that you felt safe during your stay. Providing a comfortable and secure environment for our guests is our top priority, and we're glad to know that we met your expectations in this regard.If you have any suggestions for how we can further improve our services or if there's anything else you'd like to share with us, please feel free to reach out. We appreciate your feedback and look forward to welcoming you back in the future.

10/10 Excellent

William

Liked: Cleanliness, property conditions & facilities
I always enjoy staying there, the staff is always friendly and very helpful.
Stayed 1 night in Apr 2024
Response from DE on Apr 8, 2024
Thank you for taking the time to leave us a 5 out of 5 review! We're thrilled to hear that you had a fantastic experience during your stay. If there's anything specific that stood out to you or any suggestions you have for improvement, please feel free to let us know.We appreciate your support and hope to welcome you back again soon for another wonderful stay.

10/10 Excellent

Valerie

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from DE on Apr 8, 2024
Thank you for taking the time to leave us a 5 out of 5 review! We're thrilled to hear that you had a fantastic experience during your stay. If there's anything specific that stood out to you or any suggestions you have for improvement, please feel free to let us know.We appreciate your support and hope to welcome you back again soon for another wonderful stay.

10/10 Excellent

Jelisa

Liked: Cleanliness, amenities, property conditions & facilities
I love it
Stayed 1 night in Apr 2024
Response from DE on Apr 8, 2024
Thank you for taking the time to leave us a 5 out of 5 review! We're thrilled to hear that you had a fantastic experience during your stay. If there's anything specific that stood out to you or any suggestions you have for improvement, please feel free to let us know.We appreciate your support and hope to welcome you back again soon for another wonderful stay.

10/10 Excellent

Leonardo, Houston

Liked: Cleanliness, property conditions & facilities
Great easy check in and check out
Stayed 1 night in Mar 2024
Response from DE on Apr 8, 2024
Thank you for taking the time to leave us a 5 out of 5 review! We're thrilled to hear that you had a fantastic experience during your stay. If there's anything specific that stood out to you or any suggestions you have for improvement, please feel free to let us know.We appreciate your support and hope to welcome you back again soon for another wonderful stay.

10/10 Excellent

Tomas

Traveled with partner
I had no issues with my stay , I will be back
Stayed 1 night in Mar 2024
Response from DE on Apr 8, 2024
Thank you for choosing to stay with us and for taking the time to leave your positive feedback. We're delighted to hear that you had a seamless experience during your stay and that you plan to return.We can't wait to welcome you back for another enjoyable stay. If there's anything specific you'd like for your next visit, please don't hesitate to let us know.

10/10 Excellent

Bridgettte

Business traveler
Liked: Cleanliness, property conditions & facilities
Great customer service
Stayed 1 night in Apr 2024
Response from DE on Apr 8, 2024
Thank you for taking the time to leave us a 5 out of 5 review! We're thrilled to hear that you had a fantastic experience during your stay. If there's anything specific that stood out to you or any suggestions you have for improvement, please feel free to let us know.We appreciate your support and hope to welcome you back again soon for another wonderful stay.

6/10 Okay

Shanta

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Needs renovations. Water damage and overall looks run down
Stayed 2 nights in Mar 2024
Response from DE on Apr 8, 2024
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you experienced during your stay due to the condition of our property.Please rest assured that we take your comments seriously and are committed to making improvements to ensure a better experience for all our guests. Your feedback has been shared with our management team for further review and action.We truly value your patronage and hope to have the opportunity to welcome you back in the future to showcase the improvements we have made.

10/10 Excellent

Kathryn

Business traveler, Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff is amazing! Super helpful, sweet, proactive. Great.
Stayed 2 nights in Mar 2024
Response from DE on Apr 2, 2024
Thank you so much for your wonderful review! We're thrilled to hear that you found our staff to be amazing and proactive. Providing excellent service is our top priority, and we're glad to hear that our team exceeded your expectations.We truly appreciate your kind words and are grateful for your recognition of our efforts. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know.We look forward to welcoming you back for another great experience soon!

8/10 Good

Leslie, Brownsville

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from DE on Apr 2, 2024
Thank you for taking the time to leave a review of your recent stay with us. We appreciate your feedback and are glad to see that overall, you had a positive experience.If there's anything specific you feel we could improve upon to earn that extra star in the future, please don't hesitate to let us know. We're committed to providing excellent service and ensuring that all our guests have a comfortable and enjoyable stay.Thank you again for choosing to stay with us. We hope to have the opportunity to welcome you back again soon.

8/10 Good

Debbie

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I liked that Club Quarters is within walking distance of Minute Maid Park. The staff was courteous at check in and check out. I liked that the room at a small fridge, microwave and sink. The bed was comfortable and room temperature is adjustable. I would stay here again.
Stayed 2 nights in Mar 2024
Response from Maysoon Miler on Apr 1, 2024
Hi Debbie! Thank you for your feedback! I am glad we were able to provide you with a great experience and do hope we will have the pleasure of welcoming you back to Club Quarters in the very near future!

6/10 Okay

Sharon

Liked: Cleanliness, amenities, property conditions & facilities
Everything was great but I had no tv I called to have if fixed and no one was sent I texted to come in the morning after awhile and nothing it was never fixed nor was I contacted
Stayed 2 nights in Mar 2024
Response from Maysoon Miller on Apr 1, 2024
Sharon, Thank you for taking the time to complete our survey. Your feedback is essential in our ongoing efforts to improve our service standards. I apologize that we failed to meet your expectations on this occasion and specifically for the TV issues. Your comments have been shared with the appropriate departments so that they may be addressed and focus our ongoing efforts to make improvements. Sincerely,

10/10 Excellent

Clarissa

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from DE on Apr 2, 2024
Thank you for taking the time to leave a review of your recent stay with us. We are thrilled to see that you rated your experience with us a perfect 10 out of 10!We're delighted that you had a wonderful stay, and we hope to have the pleasure of welcoming you back again soon. If there's anything specific you enjoyed about your stay or if there's anything we can do to make your next visit even better, please let us know.Thank you again for choosing to stay with us. We look forward to serving you again in the future.

6/10 Okay

Isamar

Stayed 2 nights in Mar 2024
Response from DE on Apr 2, 2024
Thank you for taking the time to share your feedback with us. We appreciate your honesty and strive to improve based on guest experiences.If there are specific areas where you feel we could have done better or if there are any issues you encountered during your stay that we can address, please don't hesitate to let us know. Your feedback is invaluable to us as we work to enhance our guests' experiences.We hope to have the opportunity to welcome you back in the future and provide you with an improved stay.

8/10 Good

Sophie Marie

Liked: Property conditions & facilities
The staff was very nice.
Stayed 2 nights in Mar 2024
Response from Maysoon Miller on Apr 1, 2024
Thank you for your feedback! I am glad we were able to provide you with a great experience and do hope we will have the pleasure of welcoming you back to Club Quarters in the very near future!

8/10 Good

Paige

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Maysoon Miler on Apr 1, 2024
Thank you for your stay. We do hope to see you again in the future.

10/10 Excellent

Shocquline

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Maysoon Miller on Apr 1, 2024
Thank you for your feedback! I am glad we were able to provide you with a great experience and do hope we will have the pleasure of welcoming you back to Club Quarters in the very near future!

8/10 Good

Ricky

Traveled with partner
Liked: Cleanliness
Good price not much to complain
Stayed 1 night in Mar 2024
Response from Maysoon Miler on Apr 1, 2024
Hi Ricky, Thank you for your feedback! I am glad we were able to provide you with a great experience and do hope we will have the pleasure of welcoming you back to Club Quarters in the very near future!

10/10 Excellent

Garrett

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
My wife and I’s favorite place to stay in Houston. Nice, AFFORDABLE!! (huge plus) little getaway spot. Have been twice in the last year and plan on going again soon!
Stayed 2 nights in Feb 2024
Response from Maysoon Miller on Apr 1, 2024
Garrett, Thank you for your feedback and continued patronage! I am glad we were able to provide you with a great experience and do hope we will have the pleasure of welcoming you back to Club Quarters in the very near future.

10/10 Excellent

Charisse, Eunice

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Property has many dining and shopping options nearby. 15min walk to Minute Maid Park and 15 min walk to the Aquarium
Stayed 1 night in Mar 2024
Response from Maysoon Miller on Apr 1, 2024
Thank you for staying with us and for your feedback. See you again soon!

10/10 Excellent

Jessica

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
First time stay was great!
Stayed 1 night in Mar 2024
Response from Maysoon Miller on Apr 1, 2024
Thank you for staying with us and for your feedback. See you again soon!

8/10 Good

Stacy Ann

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Maysoon Miller on Apr 1, 2024
Thank you for staying with us and for your feedback. See you again soon!

8/10 Good

FROSWA

Traveled with group, Business traveler
Liked: Cleanliness, amenities
The rooms were small and the toilet ran all night but know that it is a beautiful place. The staff was kind and the lobby was gorgeous.
Stayed 1 night in Mar 2024
Response from Maysoon Miller on Apr 1, 2024
Thank you for staying with us and for your feedback. See you again soon!

8/10 Good

Shelley

I chose this hotel for the location and price and it fit the bill perfectly. Positives: Easy check-in and staff on hand to assist. The rooms are small but suited my needs. I had a fridge and microwave which although I didn’t use much, was good to have when I did bring food back. Clean rooms and housekeeping available daily if requested. Great lobby which I sat at frequently to grab a coffee and watch the world go by. Free tea, coffee and water which kept me well hydrated. Negatives: The bathroom does need updating - the shower curtain doesn’t contain the water, so you end up getting the floor wet, even if you try to position to shower head towards the wall. No liquid shower gel or liquid hand soap, and only bars of soap provided which I found strange. Not exclusive to this hotel but the area has a lot of homeless people hanging around. Whilst most are friendly, some are aggressive and walking outside after dark as a solo female traveller isn’t advised as a result. Despite the above, I would stay at this hotel again as it served its purpose as a good Downtown base.
Stayed 5 nights in Mar 2024
Response from Maysoon Miller on Apr 1, 2024
Shelley, Thank you for your feedback! I am glad we were able to provide you with a great experience and do hope we will have the pleasure of welcoming you back to Club Quarters in the very near future! Sincerely,

8/10 Good

Christian

Traveled with partner
Liked: Amenities
The microwave being downstairs, and the limited space in the room.
Stayed 3 nights in Mar 2024
Response from Maysoon Miller on Apr 1, 2024
Thank you for your stay. We do hope to see you again in the future.