We've stayed here oncd before and had a great experience. This time, my 6yo daughter was stepping out of the elevator and put her hand on the door for support. Her hand got pulled farther and farther into the wall and another guest and I struggled to free her. The guest ran to the front desk for help and they sent the GUEST to get me ice. No staff or manager ever came to offer assistance, ask if an ambulance was needed, ask if she was okay...nothing. My daughter threw up from the pain and we had to rush her to the ER. The elevator was never closed for the safety of other guests or to be further inspected. The hotel pretended as if it never happened. I had to ask to file an incident report and then had to go down to the lobby at 4am when a manager was available. She said she didn't understand what I wanted the staff to do if a guest was already helping me...and that the staff member can't just leave the front desk if someone is waiting to check in/out. A serious medical emergency that takes place steps away from thr front desk doesn't warrant the staff to step away?? Accidents happen, I don't blame the hotel for that. But the way they handled the situation was pure negligence and unprofessional.
Additionally, our shower water was luke warm. Sink water was nice and hot though. There was also a hair in my eggs.
We will never be returning to another Choice Hotel and especially to Comfort Inn La Porte.