All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
I had to check out early because in the middle of the night there was a big roach crawling on my pillow, I was terrified and they didn’t have anymore rooms to put me in.
Fa'Mya
Stayed 2 nights in Apr 2024
Response from Manager on Apr 17, 2024
Hello Fa'Mya, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.
8/10 Good
benita a
Business traveler
Apr 15, 2024
I didn’t like staying on the first floor, but it’s not the hotels issue
benita a
Stayed 1 night in Apr 2024
Response from Manager on Apr 17, 2024
Hello benita a, We appreciate you sharing your feedback with us. Each guest experience is valuable to us, and we regret any inconvenience caused by your room location. If you have any further concerns, please don't hesitate to reach out to our management team directly for assistance. Thank you for choosing to stay with us, and we hope to welcome you back in the future.
Hello Maria,We are thrilled to hear that you enjoyed our hotel's prime location. We strive to provide a top-notch experience for all our guests and are pleased that you found our location to be awesome. Should you have any more feedback to share, please feel free to contact our management for further assistance.
Hello Geo,We appreciate your feedback and are glad you found value in your stay with us. Should you have any further comments or suggestions, please feel free to reach out to our management team directly. Your satisfaction is our top priority.
10/10 Excellent
Natasha
Traveled with partner
Apr 7, 2024
They definitely was a great hotel
Natasha
Stayed 2 nights in Apr 2024
Response from Manager on Apr 9, 2024
Hello Natasha,We are pleased to hear that you had a positive experience during your stay with us. Our team strives to provide exceptional service to all our guests. Should you have any further feedback or require assistance, please feel free to contact our management team directly.
Hello Deina,We are thrilled to hear that you found our rooms spacious and clean, and enjoyed our breakfast offerings during your stay. Your positive feedback is truly appreciated. Thank you for choosing to stay with us!
Hello Gonza,We appreciate your feedback on the gym facilities and will share it with our team for further improvements. Your comments are valuable as we strive to enhance our guests' experiences at the hotel. Thank you for taking the time to share your thoughts with us.
Really good kids restaurant (Clay's) nearby
Pool and hot tub was way too cold to swim in.
Steven
Stayed 2 nights in Mar 2024
Response from Manager on Apr 9, 2024
Hello Steven, We appreciate your feedback on the nearby restaurant. We apologize for any inconvenience regarding the pool and hot tub temperatures, and we will ensure this is looked into for future guests to enjoy a comfortable swim.
Hello Thirunavukkaresu,We appreciate your feedback on our room rates. Guest satisfaction is important to us and we strive to offer competitive prices. If you have any further concerns, feel free to reach out to our management team for assistance.
10/10 Excellent
Makayla
Traveled with family
Mar 30, 2024
Liked: Cleanliness, staff & service, amenities
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Makayla
Stayed 2 nights in Mar 2024
Response from Manager on Apr 5, 2024
Hello Makayla,We appreciate your feedback and apologize for any inconvenience you experienced during your stay. Your comments have been noted and will be shared with our team for their review. Should you have any further concerns, please feel free to contact our management team directly for assistance.
10/10 Excellent
Senada
Mar 28, 2024
Senada
Stayed 3 nights in Mar 2024
10/10 Excellent
Zejanique
Mar 24, 2024
Zejanique
Stayed 2 nights in Mar 2024
Response from Manager on Apr 15, 2024
Hello Zejanique,We are thrilled to hear that you had a wonderful stay with us! We look forward to welcoming you back in the future.
Hello Homero,We appreciate your feedback and are delighted to hear you enjoyed your stay with us. We strive to provide a positive experience for all our guests. Feel free to reach out to management directly with any further comments or suggestions you may have.
Hello Robert,We are pleased to hear you found our hotel nice and quiet. Your feedback is valuable to us. Thank you for choosing to stay with us.
6/10 Okay
Jakayla
Mar 18, 2024
Jakayla
Stayed 3 nights in Mar 2024
Response from Manager on Mar 20, 2024
Hello Jakayla,We appreciate you choosing our hotel for your stay! Please feel free to contact us directly with any feedback you may have shared. We look forward to hearing from you.
10/10 Excellent
Nathan
Traveled with family and small children, Traveled with partner, Traveled with family
Out of lot hotel's i use this one by far was exceptional the front counter fella super helpful went above n beyond with assisting in fixed my mistake on reservation, hotel very well kept zero complaints when i retn to Houston this is hotel of choice for me, need good place sleep i highly recommend here!
Nathan
Stayed 1 night in Mar 2024
Response from Manager on Mar 20, 2024
Hello Nathan,We are delighted to hear that you had an exceptional experience with us and that our staff went above and beyond to assist you with your reservation. Your recommendation means a lot to us, and we look forward to welcoming you back on your next visit to Houston for another great stay!
Hello Latonya,Thank you for choosing to stay with us! We are thrilled to hear that you had an excellent experience at our hotel. We look forward to welcoming you back soon for another fantastic stay!
Hello Sandra,Thank you for sharing your positive experience with us! We are delighted to hear that you had a great time during your stay with us. Your feedback is truly appreciated as we strive to provide exceptional service to all our guests. We hope to welcome you back in the future for another enjoyable stay!
10/10 Excellent
Dorlicia
Traveled with family and small children, Traveled with family
Service and stay was amazing, but the breakfast could’ve been better, but overall wonderful stay, clean room and bathroom. No noises, super quiet and convenient to where we were going! No complaints!
Dorlicia
Stayed 2 nights in Mar 2024
Response from Manager on Mar 14, 2024
Hello Dorlicia,We are delighted to hear that you enjoyed your stay with us and found the service and accommodations to your liking. Thank you for your feedback on the breakfast, we will take this into consideration for future improvements. We are pleased that you found the hotel quiet and conveniently located.
Fire alarm went off 2 out of 3 nights, facility was old and food for breakfast bar was terrible. Staff was nice and helpful.
Staci
Stayed 3 nights in Mar 2024
Response from Manager on Mar 13, 2024
Hello Staci, We're sorry to hear about your experience. Your feedback is valuable to us and will be shared with the team for improvement. If you have further concerns, please reach out to our management for assistance.
Nice place. Was able to check in early as i arrived early mornings.
Joseph
Stayed 1 night in Mar 2024
Response from Manager on Mar 12, 2024
Hello Joseph,We are pleased to hear you enjoyed your early check-in experience with us. Our team always strives to accommodate our guests whenever possible. We hope you had a pleasant stay overall and look forward to welcoming you back in the future.
Hello Stephanie,We appreciate your positive feedback on our cleanliness and staff service! If there is anything else we can assist you with, please don't hesitate to contact us directly.
8/10 Good
Shamar
Mar 8, 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I had a few issues and the staff was great about correcting them. I left something behind and was saddened that someone would keep my property. The rest of the visit and staff were great.
Shamar
Stayed 4 nights in Feb 2024
Response from Manager on Mar 9, 2024
Hello Shamar,We appreciate your positive feedback about our staff and are glad they were able to resolve any issues you experienced during your stay. Please contact our management directly regarding any lost items to assist you further with this matter. Thank you for choosing our hotel and we hope to welcome you back in the future.
Hello Dewey,We regret to hear that the location didn't meet your expectations. We strive to offer a comfortable stay despite the surroundings. Thank you for sharing your feedback with us.
Hello Denee',We are thrilled to hear that you enjoyed a peaceful and cost-effective visit with us. Your satisfaction is our priority, and we hope to welcome you back for another pleasant stay in the future.
10/10 Excellent
Adriane
Traveled with family
Mar 4, 2024
Liked: Cleanliness, staff & service, amenities
We didn't arrive until 4am. I didn't know i needed to call if i was late. I thought the booking agency took care of that. Needless to say, they canceled my reservation but the gentleman at the desk allowed us to go to the room with the promise to return at 7 to speak with the manager. I don't remember his name but i really appreciate it. Thank you to him and the manager.
Adriane
Stayed 3 nights in Feb 2024
Response from Manager on Mar 6, 2024
Hello Adriane,We appreciate your feedback and are glad to hear that our staff assisted you with your late check-in. Our team is dedicated to ensuring a smooth guest experience. Should you have any further inquiries or require assistance, please do not hesitate to reach out to our management team directly. Thank you for acknowledging our staff's efforts during your stay.
Hello Batoul,We appreciate you taking the time to share your feedback with us. It is important for us to hear about your stay so we can continue to improve our services. We encourage you to reach out to our management directly regarding any concerns you may have. Thank you for choosing to stay with us.
Hello Gladys,We appreciate your feedback on the cleanliness of our hotel. We strive to maintain high standards to ensure a pleasant stay for all our guests. Should you have any concerns in the future, please feel free to reach out to our management team directly. Thank you for choosing to stay with us.
Hello Brandon,We take all feedback seriously and have passed your comments to our team for review. Our guest's comfort is a top priority, and we continually work to maintain high standards in cleanliness and guest satisfaction. Thank you for bringing this to our attention as we strive to improve our services for all guests.
8/10 Good
Stephanie
Feb 28, 2024
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Stephanie
Stayed 1 night in Feb 2024
Response from Manager on Mar 2, 2024
Hello Stephanie, We appreciate your feedback and apologize for any inconvenience during your stay. Should you have any further concerns, please don't hesitate to reach out to our management team directly. Thank you for choosing our hotel, and we hope to welcome you back in the future.
Hello sung,We're glad you found our location quiet and the parking convenient. Guest feedback helps us improve. Feel free to reach out to our management team directly for any further assistance regarding your stay.
2/10 Terrible
Miguel
Traveled with family
Feb 27, 2024
Disliked: Cleanliness, amenities
People drinking and smoking in parking lot,restroom need to updated walk in shower in poor condition.Room needs to be updated..will not be staying here again
Miguel
Response from Manager on Feb 29, 2024
Hello Miguel, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. Our team will address the issues mentioned to enhance our guests' experience. Your comments are valuable to us as we strive to improve our services continuously.
8/10 Good
Kazimierz
Feb 26, 2024
Kazimierz
Stayed 1 night in Feb 2024
Response from Manager on Mar 1, 2024
Hello Kazimierz, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.
Room is spacious and generally the room is clean but a bit outdated.
Breakfast is not good. Don't rely on it.
Overall not a bad option.
Hussein
Stayed 4 nights in Feb 2024
Response from Manager on Feb 29, 2024
Hello Hussein,Thank you for taking the time to share your feedback with us. We appreciate your kind words about our spacious rooms and cleanliness. We will share your comments regarding breakfast with our team for further review. Please let us know if there is anything else we can assist you with.
I like to staying here because it is convenient for my purposes, clean, and quiet.
raul
Stayed 1 night in Feb 2024
Response from Manager on Feb 24, 2024
Hello raul,We are delighted to hear that you found our hotel convenient, clean, and quiet during your stay. Your positive feedback is much appreciated, and we look forward to welcoming you back in the future!
10/10 Excellent
aleem
Feb 19, 2024
aleem
Stayed 4 nights in Feb 2024
Response from Manager on Mar 22, 2024
Hello aleem,We're thrilled to hear that you had a wonderful stay with us! Should you have any further feedback to share, please don't hesitate to reach out. We hope to welcome you back soon!
Hello Peter,We are glad to hear that you enjoyed the size of your room and found the bed comfortable. Your feedback is valuable to us as we continuously strive to improve our guests' experiences. Thank you for choosing to stay with us.
8/10 Good
phillippa
Feb 14, 2024
phillippa
Stayed 4 nights in Feb 2024
Response from Manager on Mar 22, 2024
Hello phillippa, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!
6/10 Okay
Aamir, Carrollton
Traveled with family and small children, Traveled with family
Feb 13, 2024
Everything was good except the weed smell in our rooms which we notified to front desk.
Aamir
Stayed 2 nights in Dec 2023
Response from Manager on Feb 15, 2024
Hello Aamir, Thank you for bringing this matter to our attention. We apologize for any inconvenience caused by the smell in your room. Our team has looked into the matter and taken appropriate measures to address it. We appreciate your feedback and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.
Hello Maria,Thank you for sharing your perfect 5 rating about your experience here with us. We are happy to see your stay was good, and we hope to have the pleasure of hosting you again soon.
Hello Javier, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.
Hello Gregory Alpha,Thank you for taking the time to acknowledge our front counter person. We pride ourselves in providing exceptional customer service and are delighted to hear about your positive experience. We value your feedback and will make sure to share your kind words with our team. We hope to welcome you back in the near future for another great stay.
Hello Robert,Thank you for taking the time to share your feedback about your recent stay at our hotel. We are pleased to hear that you found our property to be clean and quiet. Providing a peaceful environment is one of our top priorities. We hope to welcome you back in the future for another enjoyable stay.
8/10 Good
Timothy, Vernon
Jan 9, 2024
Timothy
Stayed 1 night in Jan 2024
Response from Manager on Jan 13, 2024
Hello Timothy, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.
Hello Marla,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience with us. Should you have any additional feedback that you would like to share, we encourage you to reach out to us directly. We hope to welcome you back soon for another exceptional stay.
10/10 Excellent
Hokeun
Jan 3, 2024
Hokeun
Stayed 3 nights in Dec 2023
Response from Manager on Jan 9, 2024
Hello Hokeun,We're thrilled to hear that you had a fantastic experience during your stay with us! We appreciate your support and hope to welcome you back in the near future for another excellent stay.
8/10 Good
Verified traveler
Traveled with family
Jan 3, 2024
Liked: Cleanliness, staff & service, room comfort
Verified traveler
Stayed 3 nights in Dec 2023
Response from Manager on Jan 9, 2024
Dear Guest,Thank you for choosing our hotel for your recent stay! We appreciate your positive rating and are thrilled to hear that you had a great experience. If you have any specific feedback or suggestions from your stay, we would love to hear from you directly so that we can continue to improve our services. We hope to have the opportunity to welcome you back in the future.
10/10 Excellent
Rhonda, Burleson
Jan 2, 2024
Rhonda
Stayed 3 nights in Dec 2023
Response from Manager on Jan 9, 2024
Hello Rhonda,Thank you for choosing our hotel for your stay! We appreciate your positive rating and we're delighted that you had a wonderful experience. If you have any further feedback or suggestions, please don't hesitate to reach out to us. We hope to have the pleasure of welcoming you back in the future.
Hello Randy,We are thrilled to hear that you had a fantastic stay with us! We greatly appreciate your positive rating and hope to welcome you back again soon for another wonderful experience at our hotel. If you have any further feedback or suggestions, please feel free to reach out to us directly.