Lobby sitting area

Reviews of Comfort Suites Houston West at Clay Road

2.5 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 491 out of 882 reviews" "
Rating 8 - Good. 231 out of 882 reviews" "
Rating 6 - Okay. 77 out of 882 reviews" "
Rating 4 - Poor. 30 out of 882 reviews" "
Rating 2 - Terrible. 53 out of 882 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Fa'Mya

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
I had to check out early because in the middle of the night there was a big roach crawling on my pillow, I was terrified and they didn’t have anymore rooms to put me in.
Stayed 2 nights in Apr 2024
Response from Manager on Apr 17, 2024
Hello Fa'Mya, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

8/10 Good

benita a

Business traveler
I didn’t like staying on the first floor, but it’s not the hotels issue
Stayed 1 night in Apr 2024
Response from Manager on Apr 17, 2024
Hello benita a, We appreciate you sharing your feedback with us. Each guest experience is valuable to us, and we regret any inconvenience caused by your room location. If you have any further concerns, please don't hesitate to reach out to our management team directly for assistance. Thank you for choosing to stay with us, and we hope to welcome you back in the future.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great, the location was awesome
Stayed 3 nights in Apr 2024
Response from Manager on Apr 17, 2024
Hello Maria,We are thrilled to hear that you enjoyed our hotel's prime location. We strive to provide a top-notch experience for all our guests and are pleased that you found our location to be awesome. Should you have any more feedback to share, please feel free to contact our management for further assistance.

10/10 Excellent

Geo

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Worth the cost
Stayed 6 nights in Apr 2024
Response from Manager on Apr 11, 2024
Hello Geo,We appreciate your feedback and are glad you found value in your stay with us. Should you have any further comments or suggestions, please feel free to reach out to our management team directly. Your satisfaction is our top priority.

10/10 Excellent

Natasha

Traveled with partner
They definitely was a great hotel
Stayed 2 nights in Apr 2024
Response from Manager on Apr 9, 2024
Hello Natasha,We are pleased to hear that you had a positive experience during your stay with us. Our team strives to provide exceptional service to all our guests. Should you have any further feedback or require assistance, please feel free to contact our management team directly.

10/10 Excellent

Deina

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious clean rooms, breakfast was great also.
Stayed 3 nights in Apr 2024
Response from Manager on Apr 9, 2024
Hello Deina,We are thrilled to hear that you found our rooms spacious and clean, and enjoyed our breakfast offerings during your stay. Your positive feedback is truly appreciated. Thank you for choosing to stay with us!

8/10 Good

Gonza

Liked: Cleanliness, staff & service, property conditions & facilities
Small gym
Stayed 1 night in Apr 2024
Response from Manager on Apr 9, 2024
Hello Gonza,We appreciate your feedback on the gym facilities and will share it with our team for further improvements. Your comments are valuable as we strive to enhance our guests' experiences at the hotel. Thank you for taking the time to share your thoughts with us.

10/10 Excellent

Steven

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good kids restaurant (Clay's) nearby Pool and hot tub was way too cold to swim in.
Stayed 2 nights in Mar 2024
Response from Manager on Apr 9, 2024
Hello Steven, We appreciate your feedback on the nearby restaurant. We apologize for any inconvenience regarding the pool and hot tub temperatures, and we will ensure this is looked into for future guests to enjoy a comfortable swim.

10/10 Excellent

Diego

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on Apr 7, 2024
Hello Diego,Thank you for staying with us! We hope you had a wonderful experience and look forward to welcoming you back in the future.

2/10 Terrible

Thirunavukkaresu

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
rooms were so cheap
Stayed 1 night in Mar 2024
Response from Manager on Apr 1, 2024
Hello Thirunavukkaresu,We appreciate your feedback on our room rates. Guest satisfaction is important to us and we strive to offer competitive prices. If you have any further concerns, feel free to reach out to our management team for assistance.

10/10 Excellent

Makayla

Traveled with family
Liked: Cleanliness, staff & service, amenities
.
Stayed 2 nights in Mar 2024
Response from Manager on Apr 5, 2024
Hello Makayla,We appreciate your feedback and apologize for any inconvenience you experienced during your stay. Your comments have been noted and will be shared with our team for their review. Should you have any further concerns, please feel free to contact our management team directly for assistance.

10/10 Excellent

Senada

Stayed 3 nights in Mar 2024

10/10 Excellent

Zejanique

Stayed 2 nights in Mar 2024
Response from Manager on Apr 15, 2024
Hello Zejanique,We are thrilled to hear that you had a wonderful stay with us! We look forward to welcoming you back in the future.

8/10 Good

Homero

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay at this facility.
Stayed 3 nights in Mar 2024
Response from Manager on Mar 24, 2024
Hello Homero,We appreciate your feedback and are delighted to hear you enjoyed your stay with us. We strive to provide a positive experience for all our guests. Feel free to reach out to management directly with any further comments or suggestions you may have.

8/10 Good

Robert

Liked: Cleanliness, property conditions & facilities
Nice and quite
Stayed 3 nights in Mar 2024
Response from Manager on Mar 22, 2024
Hello Robert,We are pleased to hear you found our hotel nice and quiet. Your feedback is valuable to us. Thank you for choosing to stay with us.

6/10 Okay

Jakayla

Stayed 3 nights in Mar 2024
Response from Manager on Mar 20, 2024
Hello Jakayla,We appreciate you choosing our hotel for your stay! Please feel free to contact us directly with any feedback you may have shared. We look forward to hearing from you.

10/10 Excellent

Nathan

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Out of lot hotel's i use this one by far was exceptional the front counter fella super helpful went above n beyond with assisting in fixed my mistake on reservation, hotel very well kept zero complaints when i retn to Houston this is hotel of choice for me, need good place sleep i highly recommend here!
Stayed 1 night in Mar 2024
Response from Manager on Mar 20, 2024
Hello Nathan,We are delighted to hear that you had an exceptional experience with us and that our staff went above and beyond to assist you with your reservation. Your recommendation means a lot to us, and we look forward to welcoming you back on your next visit to Houston for another great stay!

10/10 Excellent

Latonya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on Mar 20, 2024
Hello Latonya,Thank you for choosing to stay with us! We are thrilled to hear that you had an excellent experience at our hotel. We look forward to welcoming you back soon for another fantastic stay!

10/10 Excellent

Sandra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time
Stayed 1 night in Mar 2024
Response from Manager on Mar 17, 2024
Hello Sandra,Thank you for sharing your positive experience with us! We are delighted to hear that you had a great time during your stay with us. Your feedback is truly appreciated as we strive to provide exceptional service to all our guests. We hope to welcome you back in the future for another enjoyable stay!

10/10 Excellent

Dorlicia

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Service and stay was amazing, but the breakfast could’ve been better, but overall wonderful stay, clean room and bathroom. No noises, super quiet and convenient to where we were going! No complaints!
Stayed 2 nights in Mar 2024
Response from Manager on Mar 14, 2024
Hello Dorlicia,We are delighted to hear that you enjoyed your stay with us and found the service and accommodations to your liking. Thank you for your feedback on the breakfast, we will take this into consideration for future improvements. We are pleased that you found the hotel quiet and conveniently located.

4/10 Poor

Staci

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Fire alarm went off 2 out of 3 nights, facility was old and food for breakfast bar was terrible. Staff was nice and helpful.
Stayed 3 nights in Mar 2024
Response from Manager on Mar 13, 2024
Hello Staci, We're sorry to hear about your experience. Your feedback is valuable to us and will be shared with the team for improvement. If you have further concerns, please reach out to our management for assistance.

10/10 Excellent

Joseph

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place. Was able to check in early as i arrived early mornings.
Stayed 1 night in Mar 2024
Response from Manager on Mar 12, 2024
Hello Joseph,We are pleased to hear you enjoyed your early check-in experience with us. Our team always strives to accommodate our guests whenever possible. We hope you had a pleasant stay overall and look forward to welcoming you back in the future.

10/10 Excellent

Stephanie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and great Staff!
Stayed 1 night in Mar 2024
Response from Manager on Mar 9, 2024
Hello Stephanie,We appreciate your positive feedback on our cleanliness and staff service! If there is anything else we can assist you with, please don't hesitate to contact us directly.

8/10 Good

Shamar

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I had a few issues and the staff was great about correcting them. I left something behind and was saddened that someone would keep my property. The rest of the visit and staff were great.
Stayed 4 nights in Feb 2024
Response from Manager on Mar 9, 2024
Hello Shamar,We appreciate your positive feedback about our staff and are glad they were able to resolve any issues you experienced during your stay. Please contact our management directly regarding any lost items to assist you further with this matter. Thank you for choosing our hotel and we hope to welcome you back in the future.

10/10 Excellent

Dewey

Liked: Cleanliness, staff & service, property conditions & facilities
Not much in the area
Stayed 1 night in Mar 2024
Response from Manager on Mar 9, 2024
Hello Dewey,We regret to hear that the location didn't meet your expectations. We strive to offer a comfortable stay despite the surroundings. Thank you for sharing your feedback with us.

10/10 Excellent

Denee'

Liked: Cleanliness, staff & service, property conditions & facilities
Nice quiet affordable stay
Stayed 2 nights in Mar 2024
Response from Manager on Mar 9, 2024
Hello Denee',We are thrilled to hear that you enjoyed a peaceful and cost-effective visit with us. Your satisfaction is our priority, and we hope to welcome you back for another pleasant stay in the future.

10/10 Excellent

Adriane

Traveled with family
Liked: Cleanliness, staff & service, amenities
We didn't arrive until 4am. I didn't know i needed to call if i was late. I thought the booking agency took care of that. Needless to say, they canceled my reservation but the gentleman at the desk allowed us to go to the room with the promise to return at 7 to speak with the manager. I don't remember his name but i really appreciate it. Thank you to him and the manager.
Stayed 3 nights in Feb 2024
Response from Manager on Mar 6, 2024
Hello Adriane,We appreciate your feedback and are glad to hear that our staff assisted you with your late check-in. Our team is dedicated to ensuring a smooth guest experience. Should you have any further inquiries or require assistance, please do not hesitate to reach out to our management team directly. Thank you for acknowledging our staff's efforts during your stay.

10/10 Excellent

Batoul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 4 nights in Feb 2024
Response from Manager on Mar 6, 2024
Hello Batoul,We appreciate you taking the time to share your feedback with us. It is important for us to hear about your stay so we can continue to improve our services. We encourage you to reach out to our management directly regarding any concerns you may have. Thank you for choosing to stay with us.

10/10 Excellent

Gladys

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in Feb 2024
Response from Manager on Mar 3, 2024
Hello Gladys,We appreciate your feedback on the cleanliness of our hotel. We strive to maintain high standards to ensure a pleasant stay for all our guests. Should you have any concerns in the future, please feel free to reach out to our management team directly. Thank you for choosing to stay with us.

2/10 Terrible

Brandon

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Bed bugs galore..
Stayed 1 night in Feb 2024
Response from Manager on Mar 2, 2024
Hello Brandon,We take all feedback seriously and have passed your comments to our team for review. Our guest's comfort is a top priority, and we continually work to maintain high standards in cleanliness and guest satisfaction. Thank you for bringing this to our attention as we strive to improve our services for all guests.

8/10 Good

Stephanie

.
Stayed 1 night in Feb 2024
Response from Manager on Mar 2, 2024
Hello Stephanie, We appreciate your feedback and apologize for any inconvenience during your stay. Should you have any further concerns, please don't hesitate to reach out to our management team directly. Thank you for choosing our hotel, and we hope to welcome you back in the future.

8/10 Good

sung

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
area is quiet easy parking...
Stayed 4 nights in Feb 2024
Response from Manager on Mar 1, 2024
Hello sung,We're glad you found our location quiet and the parking convenient. Guest feedback helps us improve. Feel free to reach out to our management team directly for any further assistance regarding your stay.

2/10 Terrible

Miguel

Traveled with family
Disliked: Cleanliness, amenities
People drinking and smoking in parking lot,restroom need to updated walk in shower in poor condition.Room needs to be updated..will not be staying here again
Response from Manager on Feb 29, 2024
Hello Miguel, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. Our team will address the issues mentioned to enhance our guests' experience. Your comments are valuable to us as we strive to improve our services continuously.

8/10 Good

Kazimierz

Stayed 1 night in Feb 2024
Response from Manager on Mar 1, 2024
Hello Kazimierz, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

10/10 Excellent

Hussein

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Room is spacious and generally the room is clean but a bit outdated. Breakfast is not good. Don't rely on it. Overall not a bad option.
Stayed 4 nights in Feb 2024
Response from Manager on Feb 29, 2024
Hello Hussein,Thank you for taking the time to share your feedback with us. We appreciate your kind words about our spacious rooms and cleanliness. We will share your comments regarding breakfast with our team for further review. Please let us know if there is anything else we can assist you with.

10/10 Excellent

raul, Robstown

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like to staying here because it is convenient for my purposes, clean, and quiet.
Stayed 1 night in Feb 2024
Response from Manager on Feb 24, 2024
Hello raul,We are delighted to hear that you found our hotel convenient, clean, and quiet during your stay. Your positive feedback is much appreciated, and we look forward to welcoming you back in the future!

10/10 Excellent

aleem

Stayed 4 nights in Feb 2024
Response from Manager on Mar 22, 2024
Hello aleem,We're thrilled to hear that you had a wonderful stay with us! Should you have any further feedback to share, please don't hesitate to reach out. We hope to welcome you back soon!

10/10 Excellent

Peter

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large room with a comfortable bed.
Stayed 4 nights in Feb 2024
Response from Manager on Feb 17, 2024
Hello Peter,We are glad to hear that you enjoyed the size of your room and found the bed comfortable. Your feedback is valuable to us as we continuously strive to improve our guests' experiences. Thank you for choosing to stay with us.

8/10 Good

phillippa

Stayed 4 nights in Feb 2024
Response from Manager on Mar 22, 2024
Hello phillippa, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

6/10 Okay

Aamir, Carrollton

Traveled with family and small children, Traveled with family
Everything was good except the weed smell in our rooms which we notified to front desk.
Stayed 2 nights in Dec 2023
Response from Manager on Feb 15, 2024
Hello Aamir, Thank you for bringing this matter to our attention. We apologize for any inconvenience caused by the smell in your room. Our team has looked into the matter and taken appropriate measures to address it. We appreciate your feedback and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Jan 2024
Response from Manager on Feb 15, 2024
Hello Maria,Thank you for sharing your perfect 5 rating about your experience here with us. We are happy to see your stay was good, and we hope to have the pleasure of hosting you again soon.

8/10 Good

Javier

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on Feb 15, 2024
Hello Javier, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

10/10 Excellent

Gregory Alpha

Liked: Cleanliness, staff & service, property conditions & facilities
Great Front Counter person
Stayed 2 nights in Feb 2024
Response from Manager on Feb 15, 2024
Hello Gregory Alpha,Thank you for taking the time to acknowledge our front counter person. We pride ourselves in providing exceptional customer service and are delighted to hear about your positive experience. We value your feedback and will make sure to share your kind words with our team. We hope to welcome you back in the near future for another great stay.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Clean quiet
Stayed 3 nights in Jan 2024
Response from Manager on Jan 20, 2024
Hello Robert,Thank you for taking the time to share your feedback about your recent stay at our hotel. We are pleased to hear that you found our property to be clean and quiet. Providing a peaceful environment is one of our top priorities. We hope to welcome you back in the future for another enjoyable stay.

8/10 Good

Timothy, Vernon

Stayed 1 night in Jan 2024
Response from Manager on Jan 13, 2024
Hello Timothy, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

10/10 Excellent

Marla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Jan 9, 2024
Hello Marla,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience with us. Should you have any additional feedback that you would like to share, we encourage you to reach out to us directly. We hope to welcome you back soon for another exceptional stay.

10/10 Excellent

Hokeun

Stayed 3 nights in Dec 2023
Response from Manager on Jan 9, 2024
Hello Hokeun,We're thrilled to hear that you had a fantastic experience during your stay with us! We appreciate your support and hope to welcome you back in the near future for another excellent stay.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Dec 2023
Response from Manager on Jan 9, 2024
Dear Guest,Thank you for choosing our hotel for your recent stay! We appreciate your positive rating and are thrilled to hear that you had a great experience. If you have any specific feedback or suggestions from your stay, we would love to hear from you directly so that we can continue to improve our services. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Rhonda, Burleson

Stayed 3 nights in Dec 2023
Response from Manager on Jan 9, 2024
Hello Rhonda,Thank you for choosing our hotel for your stay! We appreciate your positive rating and we're delighted that you had a wonderful experience. If you have any further feedback or suggestions, please don't hesitate to reach out to us. We hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Jan 9, 2024
Hello Randy,We are thrilled to hear that you had a fantastic stay with us! We greatly appreciate your positive rating and hope to welcome you back again soon for another wonderful experience at our hotel. If you have any further feedback or suggestions, please feel free to reach out to us directly.