Ratings based on 185 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
91% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom H

Nice hotel and close to everything

Posted Mar 22, 2015
was nothing but great, the staff was nice and very helpful, the room was really decent in size and didn't feel like we were sitting on top of each other.
2 out of 5
by A verified traveler

Posted Mar 5, 2015
Waited for over an hour to be picked up at the airport. I called every 10 minutes and received a lame excuse that the shuttle was in traffic on he way. After they picked me up I realized there was no traffic at all. Booked the shuttle to the airport for the next day at 8am. The shuttle left early at 7:50 and they did not advise me. Had to take another shuttle at 8:30 which almost made me late for my flight
Comment from Hotel Management
Mar 19, 2015 by Customer Care, Hotel Management
Thank you for sharing your feedback. We are sorry to hear of your unsatisfactory experience during your stay, in regards to the airport shuttle service. It is unfortunate when situations like this arise as we take every precaution to make sure that all guests are affected as little as possible.
3 out of 5
Recommended
for Everyone
by A verified traveler

Close to the airport

Posted Feb 23, 2015
Pros: Staff and proximity to airport
Location: Many shopping centres and lots of restaurants but very little within walking distance
The hotel was very basic but met our needs being near the airport with excellent shuttle service between the airport and hotel as well as complimentary service to restaurants and stores
Comment from Hotel Management
Mar 6, 2015 by Amber, Hotel Management
Thank you for your feedback, We appreciate you.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom BC Canada

Great hotel

Posted Feb 4, 2015
Location: Great shopping and restaurants nearby.
After being at this hotel 20 years ago I was hoping it would still be okay. Nice surprise, it had been updated and was exactly what I wanted. Nice decor, good food and quiet.
Comment from Hotel Management
Mar 6, 2015 by Amber, Hotel Management
Thank you so much for your comments.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 3, 2015
Was a great hotel. The only thing is that the shuttle took 2hrs to pick us up at the airport.
Comment from Hotel Management
Mar 6, 2015 by Amber, Hotel Management
Thank you for your feedback and for taking the time to write about your experience. I apologize for the inconvenience during your stay, I hope you try us again so we can exceed your expectations.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Jan 12, 2015
Yes I would stay there again. I love that the indoor pool area was warm during the winter months. The only complaint that I have about my stay is that my room bath tub had no cold running water, other then that the bed was very comfy, room was clean and or course the front desk /housekeeping was very helpful and friendly.
Comment from Hotel Management
Mar 6, 2015 by Amber, Hotel Management
Thank you for your feedback and for taking the time to write about your experience. I apologize for the inconvenience during your stay, I hope you try us again so we can exceed your expectations.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Ohio

Great overnight stay and very comfortable for fami

Posted Jan 12, 2015
Very accommodating and great for kids of all ages.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Houston,Tx

Great stay.

Posted Jan 6, 2015
Pros: We liked the cleanliness and spaciousness.
Cons: Would prefer the bathroom fan not be connected to the light and also found the shower faucet difficult to turn.
Location: Close to IAH and all amenities,shopping,dining,movie theatres,hospitals etc.
This hotel met all of our needs.Our suite was great and we liked the separate sitting area sitting area.Very friendly and helpful staff. Good price.
5 out of 5
Recommended
for Couples
by dwightfrom Plymouth, IN

wonderful stay

Posted Dec 29, 2014 on Hotels.com
We had an excellent stay!! Great room. Also used the treadmill!! Very nice!!
5 out of 5
Recommended
for Families
by A verified traveler

This traveler left a rating score only Posted Dec 29, 2014 on Hotels.com