Exterior

Reviews of Courtyard by Marriott Houston by the Galleria

3 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 531 out of 1003 reviews" "
Rating 8 - Good. 295 out of 1003 reviews" "
Rating 6 - Okay. 87 out of 1003 reviews" "
Rating 4 - Poor. 50 out of 1003 reviews" "
Rating 2 - Terrible. 40 out of 1003 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Katherine

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I DID NOT STAY AT YOUR HOTEL AND YET YOU CHARGED FOR A ROOM. I WAS ALREADY IN ONE OF YOUR HOTELS IN ATLANTA!
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 19, 2024
Katherine, it is concerning to hear about your experience. We understand your frustration and assure you that such billing issues should not occur. It'd be beneficial to reach out to our guest relations team directly to help resolve this matter promptly. We hope to win back your faith in the near future.

8/10 Good

Emmanuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 19, 2024
Emmanuel, Courtyard Houston by The Galleria appreciates your rating. The hotel hopes you had a pleasant stay and looks forward to welcoming you back in the future.

6/10 Okay

Jose

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
First off clean safe and comfy. Parking is 21$ a night in a garage. No street or close parking location is tricky it’s behind another hotel entrance appears in an alleyway dark area. We chose this hotel because it stated and had pictures that it had a hot tub indoor pool and hot tub. We get there and try to get to the hot tub. Well there’s no hot tub. It’s apparently been covered. The pool is cold not heated so we were disappointed. The breakfast is available. It’s a small bistro And you have to pay it’s a small Starbucks with more stuff than usual . you only get two free small bottles of water upon welcome. I was not giving any instructions as to where things were or the Wi-Fi or anything. The woman in the morning was a little rude but other than that it was a nice comfortable stay..
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 11, 2024
Jose, thank you for sharing your thoughts. It's heartening to know your stay was comfortable and safe. Your feedback about the parking setting and pool temperature is valuable, and we assure you they have been noted. We're always updating our amenities and unfortunately, alterations might not be reflected in real-time across all platforms.We appreciate your comments and hope for the opportunity to serve you better on a future visit.

4/10 Poor

Carlos

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The neighbor
Stayed 6 nights in Feb 2024
Response from Customer Service on Mar 4, 2024
Carlos, we're sorry to hear that you had less than an ideal experience at our property. It seems safety and peace in your surroundings were concerns during your stay. We believe in creating a friendly atmosphere where guests feel comfortable and secure. Rest assured that we'll review our policies and procedures to ensure improved experiences for future guests. Thank you for your feedback.

6/10 Okay

Mark

Liked: Staff & service
Stayed 4 nights in Jan 2024
Response from Customer Service on Feb 4, 2024
We appreciate you leaving your feedback with us, Mark.While we're glad you enjoyed your stay, we regret that your visit was anything less than ideal. We look forward to sharing a more enjoyable experience with you soon.

4/10 Poor

Jose Fernando

Business traveler
Disliked: Cleanliness, staff & service, amenities
No housekeeping in 4 days, not so friendly staff at check in,
Stayed 3 nights in Jan 2024
Response from Customer Service on Feb 2, 2024
Jose, addressing your concerns is important to us. We understand there were aspects of your stay, including the housekeeping service and check-in, which were not up to your expectations. More so, extending warm hospitality is crucial for our team members, and it's regrettable that you had a different experience. Suggestions for improvement are genuinely appreciated, as it guides us towards enhanced service delivery for all guests. We hope you will give us another opportunity in the future to provide a more seamless stay.

2/10 Terrible

David

Stayed 1 night in Jan 2024
Response from Customer Service on Mar 20, 2024
David, we regret to know that your experience didn't live up to your expectations. We assure you, that our team is already working to improve every aspect of our guest experience. Your feedback is valuable to us, it would be appreciated if you could provide more details about your stay. We hope to get another chance to serve you better in the future.

4/10 Poor

Ann

Disliked: Cleanliness
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 25, 2024
Ann, we see that your recent stay with us did not meet expectations, and we regret to hear that. Any information about the issues you may have encountered would greatly assist us in improving our services. We sincerely hope to have the opportunity to make your next stay memorable.

10/10 Excellent

Rachel

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The staff up front and that did the breakfast was not very kind on both days.
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 22, 2024
Rachel, we appreciate you taking the time to share your experience. We sincerely apologize if our team members' attentiveness during breakfast time or at the front desk did not live up to your expectations. We always strive to deliver courteous and warm interactions with our guests. Your feedback is valuable and will certainly be shared with the team to ensure improvements in our guest services. Thank you for choosing Courtyard Houston by The Galleria and we hope to welcome you back for a better experience.

2/10 Terrible

Linh

Stayed 1 night in Jan 2024
Response from Customer Service on Jan 16, 2024
Linh, it's disheartening to see a low score without any context, as we continually aim for improvement. If you could share specific aspects that failed to meet your expectations, we would have the chance to address them and offer an enhanced experience for all guests. We look forward to potentially serving you better in the future.

10/10 Excellent

Rana

Stayed 1 night in Jan 2024
Response from Customer Service on Jan 13, 2024
Rana, it's wonderful to know you had a delightful experience at Courtyard Houston by The Galleria. Your rating is greatly appreciated. We are thrilled to have met your expectations and can't wait to welcome you back in the future!

10/10 Excellent

Joshua

Stayed 3 nights in Oct 2023
Response from Customer Service on Jan 13, 2024
Joshua, thank you for the perfect score! We're thrilled that you enjoyed your stay at Courtyard Houston by The Galleria. Your rating speaks volumes about the experience we strive to provide for our guests. We hope to welcome you back soon for another wonderful visit.

10/10 Excellent

Shunan

Stayed 2 nights in Dec 2023
Response from Customer Service on Jan 19, 2024
Shunan, it's a delight to know you had an exemplary stay at Courtyard Houston by The Galleria. We appreciate your generous rating and look forward to welcoming you back in the future.

8/10 Good

Christopher

Stayed 3 nights in Dec 2023
Response from Customer Service on Dec 28, 2023
Christopher, thank you for the high rating for your stay at Courtyard Houston by The Galleria. It's heartening to see guests like you having an enjoyable experience. We hope to welcome you back soon, where we strive for another great stay.

10/10 Excellent

Mary

Stayed 2 nights in Dec 2023
Response from Customer Service on Jan 14, 2024
Thanks for the amazing rating, Mary!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Courtyard Houston by The Galleria!

10/10 Excellent

Tonnetta

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 24, 2023
Tonnetta, thank you! It's delightful to hear that you had such a great stay at Courtyard Houston by The Galleria. We appreciate your rating and hope to welcome you back soon!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 24, 2023
As there is no specific feedback provided, we appreciate the excellent rating. At Courtyard Houston by The Galleria, we strive to provide unforgettable experiences. We're thrilled we've met your expectations and we hope to see you again soon.

10/10 Excellent

Roseann

Stayed 2 nights in Dec 2023
Response from Customer Service on Dec 24, 2023
Thank you for the wonderful rating, Roseann!It's fantastic you enjoyed your time at Courtyard Houston by The Galleria so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!

10/10 Excellent

andre luis

Stayed 3 nights in Dec 2023
Response from Customer Service on Dec 17, 2023
Andre, thank you for choosing to stay at Courtyard Houston by The Galleria. We're thrilled to know your visit was enjoyable. We appreciate good feedback like yours and we're looking forward to welcoming you back for another pleasant experience!

10/10 Excellent

Lulu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 17, 2023
Thanks for the outstanding rating, Lulu!We're delighted your time at Courtyard Houston by The Galleria was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

4/10 Poor

Christian

Stayed 1 night in Dec 2023
Response from Customer Service on Dec 31, 2023
Christian, it's clear that your recent stay did not meet your expectations, and for that, we certainly want to hear more. Your feedback is vital to improving our service and ensuring future stays are more satisfactory. We encourage you to provide more specific details about your experience for us to address the issues effectively.

10/10 Excellent

Afanual

Stayed 1 night in Dec 2023
Response from Customer Service on Dec 11, 2023
Afanual, thank you for your rating! It's delightful to see that Courtyard Houston by The Galleria met your expectations. We strive for guest satisfaction and it seems we've achieved that with you. We're excited to welcome you back on your next visit!

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean, staff were extremely helpful and friendly only downside was the gym was smaller than my room with limited equipment - needless to say in the mornings it was full with no space to workout.
Stayed 3 nights in Dec 2023
Response from Customer Service on Dec 7, 2023
We appreciate your feedback about your recent stay with us. It's wonderful to hear that you found our premises to be impeccably clean and our team members to be both amiable and accommodating. Regarding your concerns with our fitness center's size and amenities, your input is valuable and contributes to our efforts in continual improvement. We hope to have the pleasure of hosting you again and will strive to exceed your expectations on your next visit.

8/10 Good

Alvaro

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bien ubicado
Stayed 1 night in Nov 2023
Response from Customer Service on Dec 5, 2023
Álvaro, apreciamos saber de usted. Es genial saber que la ubicación del Courtyard Houston by The Galleria fue beneficiosa para su estadía. Esperamos darle la bienvenida nuevamente en el futuro.

8/10 Good

Lam

Stayed 1 night in Nov 2023
Response from Customer Service on Dec 19, 2023
Thank you for the 4-star rating, Lam!We are delighted to see that you had a wonderful time at Courtyard Houston by The Galleria. We're so glad that you felt nicely accommodated during your stay, and we look forward to a future visit from you!

8/10 Good

Irina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I think it Will be more convinient having more shifts at the Bistro Bar. At least offering coffee and some beverages when it's not open for food.
Stayed 6 nights in Nov 2023
Response from Customer Service on Nov 22, 2023
Irina, thank you for your insightful feedback about the Courtyard Houston by The Galleria. We appreciate your suggestion about expanding our Bistro Bar service hours to keep our valued guests like you satisfied. We hope your overall stay was enjoyable and we look forward to welcoming you back in the future.

8/10 Good

LATAYA, Spring

Liked: Cleanliness
Stayed 1 night in Sep 2023
Response from Customer Service on Nov 23, 2023
Thanks for the 4/5 rating, Lataya!We're thrilled you enjoyed your time at Courtyard Houston by The Galleria so much! We look forward to sharing an even better experience with you soon. Have a lovely day!

10/10 Excellent

Erika

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 19, 2023
Thanks, Erika! It's outstanding your time at Courtyard Houston by The Galleria was fantastic. We can't wait until your next visit!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
The front desk staff are friendly and ready to assist.
Stayed 2 nights in Nov 2023
Response from Customer Service on Nov 17, 2023
Michael, thank you for the fantastic feedback. At Courtyard Houston by The Galleria, we pride ourselves on having team members who are always attentive and prepared to serve guests. We're delighted that your experience reflected this. We look forward to welcoming you back in the future.

6/10 Okay

Paul

Liked: Cleanliness, amenities, property conditions & facilities
Friendly side was missing, wanted to get back to conversations with peers.
Stayed 2 nights in Nov 2023
Response from Customer Service on Nov 13, 2023
Paul, we appreciate your feedback. It seems there might have been a misunderstanding with our team members availability for engaging conversations. While they often juggle various tasks, they are indeed keen on providing our guests with an attentive, personalized time. We will ensure this feedback is shared with the team to improve our provision of service. We hope you will give us another opportunity to provide a more comfortable stay.

10/10 Excellent

Randall

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great be property. Very helpful and knowledgeable about the surroundings areas. Check-in and Check-Out was made simple
Stayed 2 nights in Nov 2023
Response from Customer Service on Nov 13, 2023
Randall, thank you for your kind words. We're delighted to hear that you enjoyed your experience at Courtyard Houston by The Galleria. Our team takes pride in their local knowledge and in offering smooth check-in and check-out processes and your feedback helps affirm these efforts. We're eager to welcome you back soon.

10/10 Excellent

AZAIL

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 13, 2023
Azail, we're thrilled to see you had a top-tier experience at Courtyard Houston by The Galleria. We appreciate your rating and hope to host you again during your next trip. Safe travels!

10/10 Excellent

Adam

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Maria was excellent
Stayed 2 nights in Nov 2023
Response from Customer Service on Nov 13, 2023
Adam, thank you for sharing your positive experience at Courtyard Houston by The Galleria. We're delighted to learn that Maria provided excellent assistance, and we'll certainly pass your kind words along. We look forward to welcoming you back for another superb visit.

10/10 Excellent

Weiyin

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Oct 2023
Response from Customer Service on Nov 6, 2023
Weiyin, it's delightful to hear that you had an enjoyable stay at Courtyard Houston by The Galleria. Your positive feedback really encourages us to continue providing top-notch hospitality. We hope to welcome you back during your future travels.

6/10 Okay

John

Stayed 1 night in Nov 2023
Response from Customer Service on Nov 25, 2023
Thank you for taking the time to submit this feedback, John.We are very pleased to hear that you found your stay to be agreeable. We regret to hear your time was less than perfect. We will share your feedback with our team moving forward. We look forward to hosting you again so that we can share a better stay with you.

10/10 Excellent

Afanual

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable.
Stayed 1 night in Oct 2023
Response from Customer Service on Nov 2, 2023
Afanual, we're thrilled to hear you found comfort during your stay at Courtyard Houston by The Galleria. Your comfort is always our ambition and we greatly appreciate your feedback. Looking forward to your next visit.

6/10 Okay

Claire

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Customer Service on Nov 2, 2023
Claire, we noticed you've left a rating without any additional comments. Should you have any specific feedback that could help us enhance our service, feel free to share it. Every bit of insight is valuable for our continuous improvement. We hope to host you again in the future and strive to make your next stay exceptional.

8/10 Good

Juliana

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Customer Service on Oct 28, 2023
Thank you for taking the time to leave us a 4/5 rating, Juliana!We're thrilled to know we've left you with a wonderful impression. We're looking forward to hosting you again so we can share an even better experience with you at Courtyard Houston by The Galleria.

8/10 Good

Tim

Stayed 2 nights in Oct 2023
Response from Customer Service on Oct 27, 2023
Tim, thank you for rating your stay at Courtyard Houston by The Galleria. It's apparent that you have had an overall pleasant experience. We look forward to welcoming you back for an even superior experience on your next visit.

8/10 Good

East Texas

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Customer Service on Oct 26, 2023
Greetings, thank you for choosing Courtyard Houston by The Galleria and taking the time to rate your stay. We're glad you had an agreeable experience. We are always eager to enhance our guest's experience and we sincerely hope to welcome you back again in the future.

10/10 Excellent

PEDRO A

Stayed 12 nights in Oct 2023
Response from Customer Service on Oct 26, 2023
Pedro, it's wonderful to see your perfect score for Courtyard Houston by The Galleria. We're elated to know you enjoyed your stay. The team looks forward to having you with us again soon. Safe travels!

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Customer Service on Oct 23, 2023
Thank you for the perfect rating, Danny!We are very pleased to hear that you had a wonderful stay at Courtyard Houston by The Galleria. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!

8/10 Good

donna

Stayed 2 nights in Oct 2023
Response from Customer Service on Nov 11, 2023
We appreciate you sharing this positive rating, Donna!The comfort of our guests is important to us so we can't wait to see you back again at Courtyard Houston by The Galleria. We want to share an even more enjoyable experience with you next time.

10/10 Excellent

Gerardo

Stayed 1 night in Oct 2023
Response from Customer Service on Nov 10, 2023
Thanks for the fantastic rating, Gerardo!It's outstanding we could exceed your expectations during your stay at Courtyard Houston by The Galleria. We're all looking forward to your next stay with us.

10/10 Excellent

mauricio

Stayed 1 night in Oct 2023
Response from Customer Service on Nov 9, 2023
Mauricio, your high rating for Courtyard Houston by The Galleria is much appreciated. We're happy to know that your experience was commendable and we're excited to welcome you back again for another great stay.

10/10 Excellent

John

Stayed 1 night in Oct 2023
Response from Customer Service on Nov 6, 2023
Thank you for the amazing rating, John!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at Courtyard Houston by The Galleria soon!Thanks again for leaving your feedback!

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay.
Just stayed one night. Staff was sincerely helpful and nice. Room was nice. Clean and comfortable. Plenty of places close by to eat.
Stayed 1 night in Oct 2023
Response from Customer Service on Oct 15, 2023
Laura, it's delightful to hear that our team members at Courtyard Houston by The Galleria were genuinely attentive and that you found the room's cleanliness and comfort to your liking. We're also thrilled that you admired the wide array of dining options in our vicinity. Looking forward to welcoming you back for more enjoyable stays.

10/10 Excellent

Karly

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Customer Service on Oct 4, 2023
Thank you for the excellent rating, Karly!Our goal is to go above and beyond to ensure our guests have a memorable experience at Courtyard Houston by The Galleria! We look forward to hosting you again soon.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Customer Service on Sep 30, 2023
Thank you for the fantastic rating!We strive to make all of our guests feel welcome and relaxed during their time at Courtyard Houston by The Galleria! We can't wait to see you again soon.

6/10 Okay

Muhammad

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room smelled like smoke had to change twice so I don’t get headache.
Stayed 2 nights in Sep 2023
Response from Customer Service on Sep 28, 2023
Muhammad, it's regrettable that you had an unsettling experience with the room ambiance. While our team strives to provide a comfortable stay, it seems we missed the mark during your visit. Please know, your feedback is invaluable and will be utilized to improve our service quality in the future. We hope for another opportunity to elevate your experience.