Ratings based on 312 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
94% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Corps Christi Tx

Great Location!

Posted Aug 25, 2014
Quiet, Upscale and Great Service. Hotel is near Galleria Mall, within 10 of Reliant Stadium and Plenty of Great Restaurants nearby. We will return.
2 out of 5
by A verified traveler

Oh and will you be parking with us?

Posted Jul 15, 2014
Pros: Small room for the price
Cons: Make parking rates more reasonable and get an outdoor pool
Location: Galleria shopping
So after shop for good deals based on what is published with Expedia, you arrive to find an extra $16/day for parking.
Comment from Hotel Management
Jul 23, 2014 by jgustin, Hotel Management
Thank you for the review. We are working with Expedia to get the parking rates published on our Expedia website. We hope to have you back at our hotel and we apologize for the miss communication.
5 out of 5
Recommended
for Everyone
by A verified traveler from mississippi

Posted Jul 14, 2014
Pros: Friendly staff and very close to many attractions.
Cons: Nothing
Location: Plenty to do
Nice and clean with a great staff. I will definitely stay here again.
Comment from Hotel Management
Jul 23, 2014 by jgustin, Hotel Management
Thank you for the great review! We are pleased to hear about your stay.
3 out of 5
by A verified traveler

Posted Jul 10, 2014
Hotel staff was excellent! Location was perfect! Room was small!!!
Comment from Hotel Management
Jul 10, 2014 by jgustin, Hotel Management
We are so happy to hear about the service you experienced. We take pride on our service. Hopefully we will see you back here again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Louisiana

Excellent Staff

Posted Jul 8, 2014
Pros: Hotel was in a perfect location close walking distance to Galleria. Staff was excellent hotel was very clean.
Cons: Parking should be included in hotel stay, maybe lower the price of parking no parking tax should be included.
Location: Walking distance to Galleria, several classy restaurants located nearby. Great safe place.
Staff was very helpful, room was very clean. Breakfast buffet was also excellent big variety of items.
Comment from Hotel Management
Jul 11, 2014 by jgustin, Hotel Management
You mentioned two of the most important things we focus on at our hotel...friendly service and cleanliness. We are so excited you noticed our efforts. Thank you so much for the review. We can't wait to have you back.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent location great hotel will stay again

Posted Jun 30, 2014
We had an Excellent stay the breakfast was excellent
Comment from Hotel Management
Jul 10, 2014 by jgustin, Hotel Management
We will share your comments with our breakfast team. They take pride in the excellent breakfast they serve our guests. Thank you for staying with us.
1 out of 5
by A verified traveler

For amount of money spend terrible

Posted Jun 30, 2014
Tried to charge me for parking, incidental charge without even letting me know
Comment from Hotel Management
Jul 10, 2014 by jgustin, Hotel Management
We are so sorry to hear about the mis-communication. Thank you for letting us know about your stay. We are always looking to improve.
5 out of 5
Recommended
for Families
by A verified traveler

Posted May 28, 2014 on Hotels.com
Comment from Hotel Management
Jun 8, 2014 by jgustin, Hotel Management
Thank you for the review. We would love to hear more about your stay. We look forward to having you stay with us again in the future.
4 out of 5
Recommended
for Families
by Erin from Alabama

Close to Galleria

Posted May 27, 2014 on Hotels.com
Walls were a little thin, I could hear the people next door the first night. I brought the matter to the attention of the front desk person, and they were very accommodating. Changed my room and took care of the parking charges. Overall not too bad! location is wonderful
Comment from Hotel Management
Jun 8, 2014 by jgustin, Hotel Management
Thank you for the review. We apologize once again for the noise issues you experienced. We are happy though that we could rectify the situation and make sure the rest of your stay was pleasant.
5 out of 5
Recommended
by Michelle from Colorado

Posted May 21, 2014 on Hotels.com
very nice hotel close to great shopping. Hotel staff were very professional and accomodating. We arrived very late and were told that they didnt have any queen/queen rooms left. the desk attendant did her best to meet our needs and contacted the hotel next door where we stayed for one night in a very nice suite.
Comment from Hotel Management
Jun 8, 2014 by jgustin, Hotel Management
We apologize for the lack of room type you were needing when you came to stay with us. We are happy that we could make sure you and your family were taken care of though for that single night at the hotel next door. We always want to make sure our guests experience the best hotel service possible.