Ratings based on 293 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
94% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler

Oh and will you be parking with us?

Posted Jul 15, 2014
Pros: Small room for the price
Cons: Make parking rates more reasonable and get an outdoor pool
Location: Galleria shopping
So after shop for good deals based on what is published with Expedia, you arrive to find an extra $16/day for parking.
Comment from Hotel Management
Jul 23, 2014 by jgustin, Hotel Management
Thank you for the review. We are working with Expedia to get the parking rates published on our Expedia website. We hope to have you back at our hotel and we apologize for the miss communication.
5 out of 5
Recommended
for Everyone
by A verified traveler from mississippi

Posted Jul 14, 2014
Pros: Friendly staff and very close to many attractions.
Cons: Nothing
Location: Plenty to do
Nice and clean with a great staff. I will definitely stay here again.
Comment from Hotel Management
Jul 23, 2014 by jgustin, Hotel Management
Thank you for the great review! We are pleased to hear about your stay.
3 out of 5
by A verified traveler

Posted Jul 10, 2014
Hotel staff was excellent! Location was perfect! Room was small!!!
Comment from Hotel Management
Jul 10, 2014 by jgustin, Hotel Management
We are so happy to hear about the service you experienced. We take pride on our service. Hopefully we will see you back here again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Louisiana

Excellent Staff

Posted Jul 8, 2014
Pros: Hotel was in a perfect location close walking distance to Galleria. Staff was excellent hotel was very clean.
Cons: Parking should be included in hotel stay, maybe lower the price of parking no parking tax should be included.
Location: Walking distance to Galleria, several classy restaurants located nearby. Great safe place.
Staff was very helpful, room was very clean. Breakfast buffet was also excellent big variety of items.
Comment from Hotel Management
Jul 11, 2014 by jgustin, Hotel Management
You mentioned two of the most important things we focus on at our hotel...friendly service and cleanliness. We are so excited you noticed our efforts. Thank you so much for the review. We can't wait to have you back.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent location great hotel will stay again

Posted Jun 30, 2014
We had an Excellent stay the breakfast was excellent
Comment from Hotel Management
Jul 10, 2014 by jgustin, Hotel Management
We will share your comments with our breakfast team. They take pride in the excellent breakfast they serve our guests. Thank you for staying with us.
1 out of 5
by A verified traveler

For amount of money spend terrible

Posted Jun 30, 2014
Tried to charge me for parking, incidental charge without even letting me know
Comment from Hotel Management
Jul 10, 2014 by jgustin, Hotel Management
We are so sorry to hear about the mis-communication. Thank you for letting us know about your stay. We are always looking to improve.
4 out of 5
Recommended
for Everyone
by A verified traveler

Uptown hotel at a walking distance to the Galleria

Posted May 13, 2014
Pros: Location, friendly staff and convenience.
Cons: Somebody might want to upgrade the elevators. I also like coke products but not available at the hotel.
Location: Shopping, nightlife, lots of restaurants and sightseeing. Unfortunately my timing was not right for the ball games.
Hotel staff were very friendly and helpful. My questions and requests were responded to in a professional and courteous demeanor.
Comment from Hotel Management
May 19, 2014 by jgustin, Hotel Management
Thank you for the review. We are happy to hear we were able to make sure everything with your stay was great. We can't wait to serve you agian. Thank you for staying with us.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel near Galleria

Posted May 12, 2014
Staff was amazing! Room was comfortable. I would definitely stay again
Comment from Hotel Management
May 19, 2014 by jgustin, Hotel Management
Thank you for staying with us. We are happy to hear it was a comfortable stay for you and that you will be returning soon. This is music to our ears. Thank you.
4 out of 5
Recommended
for Everyone
by Mike from From Austin, Texas

Close to Galleria

Posted May 12, 2014
Nice hotel close to the Galleria. Room was nice. The staff was friendly and helpful. There was no parking outside the parking garage. .which I found out the next day costs $16 a day. Would also like to have creamer and sweetener with the in room coffee setup. Other than that, enjoyed my stay.
Comment from Hotel Management
May 19, 2014 by jgustin, Hotel Management
We are glad to hear your stay was great. Our parking does cost $16 per night which is priced right in line with the other hotels and the local galleria mall. Parking is limited in the galleria area so staying at our hotel and parking your car at the hotel makes it very convenient for our guests to not have to park at the galleria mall. We are in walking distance to the mall which is a great amenity for our guests. Thank you again for staying with us!
5 out of 5
Recommended
for Everyone
by Matthew from HOUSTON

IT WAS FABULOUS

Posted Apr 21, 2014
Pros: PROXIMITY TO ALL THE ACTIONS
Cons: KEEP UP WITH WHAT YOU ARE DOING
Location: LOCATION IS IN CLOSE PROXIMITY TO ALL THE SHOPPING AND RESTAURANTS
MY STAY WAS A SPLENDID EXPERIENCE THAT ONE WILL LIKE REVISIT AGAIN AND AGAIN
Comment from Hotel Management
Apr 29, 2014 by jgustin, Hotel Management
Thank you for the outstanding review! We are so happy to hear your stay was great and you will be returning soon. Thank you for taking the time to write a review about our hotel. It was our pleasure to serve you.