Ratings based on 441 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
94% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler from San Antonio, TX

If it's broke, fix it.

Posted Jun 29, 2015
The Good: Personable staff, even when handling complaints at 2 AM. located within walking distance to Galleria. Average room, very clean The Bad: The pool and spa were out of order our entire stay. We could use the neighboring motels amenities if we asked. The lone garage elevator was out one night of our stay. The soda machine on our floor was out of order after the first night. The lady in the adjoining room set off her smoke alarm with her hair dryer (?) so my last night was spent staring at our blinking smoke detector. Staff couldn't reset. The Ugly: Beware Houston traffic. Especially in the Galleria area every day during rush hours.
Comment from Hotel Management
Jul 1, 2015 by Jon, Hotel Management
Thank you for the great comments about the staff. We are always striving to make sure our guests feel welcome at our hotel. We apologize for the pool being out of order. We are doing the best we can to get it back in order. We are needing to replace the pumps because they were damaged during the recent floods in Houston. Thank you for understanding. We hope you come back soon and experience our amenities. Thank you for letting us know about the other issues you experienced. We will definitely look into getting these items addressed.
4 out of 5
Recommended
for Everyone
by A verified traveler from Bethesda, MD

Good selection for grad at Rice U

Posted May 28, 2015
Cons: The pool size is ridiculous, space should be able utilized as a shop.
The hotel is hard to find as its entrance is in the middle of an alley. In terms of location is great you can walk to the Gallerias. Front Desk staff were delightful, especially Evelyn
Comment from Hotel Management
Jun 1, 2015 by Jon, Hotel Management
Thank you for the kind words about the associates here at the hotel. We apologize for the hard time you had finding the hotel. It can be tricky but once you are here we make sure all of our guests have a great stay with us. Thank you for staying with us. Have a great week.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 25, 2015
Pros: I like the location and the natural water drinks that were offered. I have actually made some of the different waters that the hotel offered.
Cons: Include microwaves in every room, it's inconvenient to have to go down to the lobby to warm up food.
Location: Restaurants and shopping were all close by. There were some clubs and bars that were also nearby,. great for walking distance.
My experience was awesome. I enjoyed my room and the amenities the hotel offered. Everything I needed was in walking distance.
Comment from Hotel Management
Jun 1, 2015 by Jon, Hotel Management
Thank you for the awesome review! We are pleased to hear you had a great stay with us! Thank you for taking the time to write a review on our hotel. It was our pleasure to serve you!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 25, 2015
The hotel staff was excellent. Checking in and out was quick and easy. They responded to any request in a very helpful manner. My son lives in Houston and when he came to visit he was provided with a complimentary parking pass. We would definitely stay here again.
Comment from Hotel Management
Jun 1, 2015 by Jon, Hotel Management
Thank you for choosing us as your home away from home. We can't wait to have you back here again soon! Have a great day!
3 out of 5
by A verified traveler from NJ

Good staff but otherwise awful experience

Posted May 18, 2015
I don't typically write reviews although I travel frequently, but I wanted to rate my experience as I'm a Gold member and didn't have a very good experience at this location. As a business traveler, I look for a Marriot hotel with a restaurant, as after a long day I'm not always wanting to go out and look for a meal. This particular kitchen had very limited hours and one night even closed early with no notice. It's listed as being open until 10 pm but closes as 9 pm (or earlier as the one night they said the cook had to leave early?) The worst part about this stay was the "after prom" party next to my room that kept me up all night. There were around 20 kids partying all night, playing loud music and getting sick in the hallways! I had to call down twice to ask for something to be done. And they knew exactly what room it was when I called down. If you know it's a bunch of kids after prom drinking, why would you allow them to have the room? They did eventually get kicked out by the front desk and Marco was very apologetic to me the next morning. But these underage kids should have never been given a room in the first place. I spent the entire night listening to things breaking, loud rap music and vomiting, it was ridiculous! I did find all of the staff wonderful at customer service and one of the bartenders walked me next door to a burger place when I got back from a 15 hour day of work to find that the kitchen was closed. That was above and beyond.
Comment from Hotel Management
May 21, 2015 by Jon, Hotel Management
Thank you for taking the time to write a review on our hotel. We apologize for the issues you experienced. We are taking your concerns seriously and ensuring this doesn't happen again. We take pride on our service but we see we can do better.
5 out of 5
Recommended
for Everyone
by A verified traveler from H

Clean hotel close to Galleria Mall

Posted Apr 11, 2015
Check in was easy. The room was clean, comfortable, and well maintained.
Comment from Hotel Management
Apr 15, 2015 by Jon, Hotel Management
Thank you for the great review! We are pleased to hear we accomplished our hotel mission which is to be the cleanest and friendliest hotel in Houston. We can't wait to have you back!
4 out of 5
Recommended
for Everyone
by A verified traveler from UK

Absolutely fine.

Posted Apr 6, 2015
Pros: Location fro Galeria Bedding & room
Cons: Quite expensive parking
Location: Walking distance to Galleria, so perfect if this is important to you. Not a lot else close by, so expect to drive to get to other attractions, shops
Comfortable room, welcoming staff, easy parking (at cost). Perfect if you want to shop Galleria.
Comment from Hotel Management
Apr 10, 2015 by Jon, Hotel Management
Thank you for the review! We appreciate your feedback and your kind words. We hope to see you back here again soon.
2 out of 5
by A verified traveler from mintgomery, tx

Was not given the room we reserved

Posted Mar 27, 2015
We reserved and paid for in advance a room with a King bed. When we arrived we were told they did not have a king room available and we received a room with 2 queen beds. The room had an adjoining door to the room next to it and you could hear every word spoken in the next room. We did not sleep much either night due to the noise in that room and the hallway. Also the bar closes at 10 pm, which was ok but I found that a little strange. Really the only thing I liked about this hotel was the location. It might have gone better had we received the room we reserved.
Comment from Hotel Management
Mar 31, 2015 by Jon, Hotel Management
Thank you for taking the time to share your comments with us. We take your comments seriously and we see what we can do to improve these areas you mentioned. Thank you for staying with us and we do hope to see you back at our hotel again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very convenient close to the Galleria

Posted Mar 22, 2015
Ice machine on our floor didn't work and hot tub jets were hit and miss; otherwise our stay was excellent!
Comment from Hotel Management
Mar 25, 2015 by Jon, Hotel Management
Thank you for staying with us. We apologize for the ice machine issue you had during your stay. We are currently waiting for two new ice machines for the 6th and 8th floor. They should be here soon so we can get them replaced. We apologize for the inconvenience and want you to know we are addressing this issue right away. Thank you for the great comments about the associates.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Mar 22, 2015 on Hotels
Comment from Hotel Management
Mar 23, 2015 by jgustin, Hotel Management
Thank you for staying with us. We thank you for your feedback from your recent stay.