Ratings based on 636 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
98% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from memphis

Clean, comfortable & very friendly

Posted Sep 16, 2014
The staff was very friendly and they allowed me to have an early check in at noon the day I arrived. The hotel & my room was very clean. The lobby smelled amazing. The blackout curtains made it it very comfortable for a good night of rest and there was no exterior road noises. There is also a Kroger next door, so it made it very convenient if you forgot something.
3 out of 5
Recommended
for Everyone
by A verified traveler

Convenient to downtown Houston and Medical Center.

Posted Sep 14, 2014
Pros: location and familiarity
Cons: As I mentioned above. Your lousy and expensive food.
Hotel was convenient for our needs and has the consistency of most Courtyards so it's nice in some ways because you know what to expect. However, the food service in Courtyards has deteriorated over recent years when so many chains offer free breakfasts both hot and cold. Your food menu is overpriced for what you offer. Quite frankly, the food is pretty inferior. I have stayed in several Courtyards in the past couple of years. Unfortunately, I have forgotten to present my Marriott membership card on several visits and no one ever asks if you are a Rewards member. They used to do that and, it would be a good idea to resurrect that service for forgetful old timers like me.
Comment from Hotel Management
Sep 19, 2014 by General Manager, Hotel Management
Good Morning, First allow me to share that we greatly appreciate your business to Marriott as you travel & truly appreciate having you as our guest at the Houston Courtyard Medical Center! Thank you for taking the time to share your experience during your last visit. Our goal is to exceed the expectations of our guests and in this case, we fell short of expectations, yours & ours. Based on the Comments I see that you had not experienced the exceptional level of service we are known for; I can share with you that the associates at our property take pride & enjoy going the extra mile to enhance each guest experience & are never satisfied with providing anything but an exceptional experience. I want to assure you that we take guest feedback seriously & take it as a learning opportunity; Rest assured we'll address the concerns mentioned so we can all be better hosts in the future for all of our guests. If you have any other details that you might think are important for us to know that would have made your stay exceptional, I would be thrilled to hear about them. We hope you will allow us an opportunity to provide you with an exceptional experience when your travels bring you back to this area Sincerely,
4 out of 5
Recommended
for Everyone
by A verified traveler

nice hotel

Posted Sep 5, 2014
Pros: shuttle service to the stadium was great. The driver Marcus was courteous and helpful.
Location: close to NRG stadium.
stayed for a 1D concert. Hotel had a great shuttle to take us to the stadium and back. staff was friendly and helpful. room was clean and bed very comfortable. will plan to stay there again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Clean hotel and friendly staff!

Posted Aug 28, 2014
This is my 22nd stay here, and the staff totally recognizes my family by name! The staff is eager to help in any way! Great customer care!
5 out of 5
Recommended
for Everyone
by A verified traveler from Portland Oregon

Great place to stay!

Posted Aug 24, 2014
Pros: It was clean and also everything we needed was available. The hotel was also very close to the stores (next to the hotel).
Cons: We wanted to watch a movie and we could not find a way to watch movies. It would have been nice to have on demand movie option.
Location: Close to the Medical Center, Rice University and the village. Also it is close to the museums and we had a great time at the natural science museum.
Hotel room was very clean and staff was very helpful. It would be great to have movie selection. That's the only item we wished having.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 10, 2014
Hotel was clean, comfortable and the staff were pleasant.
5 out of 5
Recommended
for Everyone
by A verified traveler from R

Convenient for travelers to Rice

Posted Jul 23, 2014
The hotel staff is friendly, the rooms very comfortable. Would recommended if traveling to the nearby Medical Center or to Rice University. Great shopping as well in Rice Village.
5 out of 5
Recommended
for Families
by A verified traveler from San Antonio, Tx

Conveniently located

Posted Jul 21, 2014
Pros: It was very clean.
Location: The Houston Zoo, the Galleria mall is 15 mins away, Super Target, Krogers, and pleanty of resturants
My stay here was very pleasant. It's very close to great stores,resturants, and entertainment. I had a slight issue upon checkin but the hotel staff did everything to meet my needs. I will be staying here again on my next trip to Houston.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 14, 2014
Great hotel with great staff always striving to help. Whether it was helping with dining reservations or helping to print boarding passes, every employee was quick with offers to help-and always with a smile.
4 out of 5
Recommended
for Everyone
by A verified traveler from McAllen , Tx.

great hotel next to a large grocery

Posted Jun 27, 2014
Pros: The location and the people working there were just great
Cons: could do with micro ovens in the rooms
Location: lots of nearby eating places
really enjoyed our stay with shuttle service to medical facilities