Ratings based on 178 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
93% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Houston, TX

Good Stuff

Posted Mar 17, 2015
Pros: Everything!
Cons: Other than the noise of the side entrance door slamming VERY loudly, nothing.
This hotel was awesome! The front desk clerk (Robert) was super friendly. The room was very clean, AND they have travel size Paul Mitchell products to use. WHAT?!?!?! PAUL MITCHELL?!?!? IN A HOTEL?!?!?! The only draw back was the fact that we were at the end of the hall, right next to a side entrance/exit... That door must have weighed 100 lbs by the sound it made when it closed. It literally sounded like a bomb going off outside our room.
Comment from Hotel Management
Mar 19, 2015 by Olga, Hotel Management
Thank you for your time in submitting this comment. We are very happy that you enjoyed your stay with us. We hope that you let the front desk know about the door so we can take a look at it, we don't want you or any of our guests to be disturbed. Please come back and see us again real soon!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Mexico DF

Posted Feb 28, 2015
Muy bien ubicado, confortable y un poco caro para el servicio, pero muy bueno
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Corpus Christi, TX

A good place to stay

Posted Feb 5, 2015
Pros: I liked the décor, oriental décor of the room.
Cons: I would like to be able to control the heat by setting the temperature myself and that it go off automatically when it reaches that temp.
Location: I come to Houston to go to the opera. You need a car. Houston has horrible public transportation.
I found the room very comfortable, quiet, and clean. The staff was very friendly. I stay there every time I go to Houston.
Comment from Hotel Management
Mar 12, 2015 by General Manager, Hotel Management
Thank you so much for your comments, we are so happy that we are your choice when coming to Houston. Next time you come to visit, please ask the front desk representative where the temperature controls are in your room so that you can set the temperature yourself, all our rooms do have their own temperature controls, some might just not be highly visible. Our focus is your comfort! Please come back and see us real soon! - Olga M., Director of Sales
4 out of 5
Recommended
for Families
by Soniafrom Monterrey

Personal amable

Posted Jan 14, 2015 on Hotels.com
Ya me había hispedado en este hotel y ya había hecho un comentario positivo sobre el, continuó pensando lo mismo es bueno y el personal amable
Comment from Hotel Management
Apr 11, 2015 by General Manager, Hotel Management
Gracias! - Olga M., Director of Sales
3 out of 5
Recommended
for Families
by A verified traveler

This traveler left a rating score only Posted Jan 3, 2015 on Hotels.com
4 out of 5
Recommended
for Personal Event
by Bobbyfrom Houston

Great Staff, Good Location , Good Value

Posted Jan 1, 2015 on Hotels.com
Actually spent Chrstmas weekend : three days. I stay at this hotel at least 6 to 8 days a month. Staff is always friendly and professional . The location is good: the Fountains Mall is a rood the freeway; includes. Movie theater, places to eat, an entertainment complex, and clothing outlets and more. There are also resturants within walking distance. The hotel is clean, well lighted and offers wifi . The rooms are large and some have balconies . Beds are less than firm but generally comfortable . Some rooms offer king beds with sleeper sofas. The walls between rooms are well insulated and noise is kept to a minimum. This hotel. Is a good. Value .
Comment from Hotel Management
Mar 14, 2015 by Olga, Hotel Management
Thank you so much for your kind words, it makes us feel extra special to know that you choose to stay with us as often as you do! We do have a great location, our staff is awesome and our rooms with balconies are almost a thing of the past. Can’t wait to have you back!
5 out of 5
Recommended
for Couples
by Lizfrom Liz O

Christmas

Posted Dec 16, 2014 on Hotels.com
This was a 2nd visit for us once in Dec 2013 and this year in Dec 2014. I was very comfortable clean and great hosiptaility. and and the amostphere was wonderful. My husband truly love the stay because we were next door to the Harley Davidson Store. This is a plus for him
Comment from Hotel Management
Feb 28, 2015 by Olga, Hotel Management
It was so glad having you back again. Thank you for letting us konw that you enjoyed your stay, we look forward to having you back again.
3 out of 5
Recommended
for Business Travelers
by A verified traveler

Very good place to stay

Posted Dec 7, 2014 on Hotels.com
Very nice staff and good service. Clean and tidy rooms.
Comment from Hotel Management
Feb 7, 2015 by Olga, Hotel Management
Thank you for your kind words, we are happy that you enjoyed yourself.
3 out of 5
Recommended
for Couples
by A verified traveler

This traveler left a rating score only Posted Dec 2, 2014 on Hotels.com
5 out of 5
Recommended
for Families
by A verified traveler

This traveler left a rating score only Posted Dec 1, 2014 on Hotels.com