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Reviews of Courtyard Houston The Woodlands

3 out of 5
Courtyard Houston The Woodlands
1020 Lake Front Circle, The Woodlands, TX

Reviews

8.8

Excellent

Rating 10 - Excellent. 540 out of 945 reviews" "
Rating 8 - Good. 269 out of 945 reviews" "
Rating 6 - Okay. 80 out of 945 reviews" "
Rating 4 - Poor. 34 out of 945 reviews" "
Rating 2 - Terrible. 22 out of 945 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

7.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Philip

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Going through renovations right now, but still very clean.
Stayed 1 night in Apr 2024

2/10 Terrible

Charles

Disliked: Cleanliness, amenities, property conditions & facilities
Shame on Expedia for marketing this property while undergoing renovations at the expense of their customers!
Stayed 2 nights in Apr 2024

10/10 Excellent

Felicia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay the night before my surgery. Very close to the hospital
Stayed 1 night in Mar 2024

6/10 Okay

Mitchell S

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

osiris

Stayed 4 nights in Mar 2024

10/10 Excellent

Jordan

Stayed 1 night in Dec 2023

2/10 Terrible

Timiara

Traveled with family
Disliked: Property conditions & facilities
Everything smelled like paint, and it was old. My son allergies acted up the whole time, he wanted to swim and couldn’t swim
Stayed 1 night in Feb 2024

4/10 Poor

Carlos David

Liked: Cleanliness
I asked to the staff to add my Marriott Rewards number several times, they confirmed and after 15 days, I do not have it.
Stayed 5 nights in Jan 2024

10/10 Excellent

George

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It is a basic, clean hotel well positioned, safe and inexpensive. Only complaint at this time is that the hotel is undergoing renovation and there is ongoing construction. But there is no construction noise at night.
Stayed 1 night in Jan 2024

10/10 Excellent

Brent

Stayed 2 nights in Jan 2024

10/10 Excellent

Jorge

Stayed 1 night in Dec 2023

10/10 Excellent

Lazania

Stayed 1 night in Dec 2023

10/10 Excellent

Curtis

Liked: Cleanliness
Stayed 2 nights in Dec 2023

8/10 Good

Mary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and nice. The hallway needed vacuuming, so I was dreading opening the door, but everything was in order. A call from the desk to check on the condition of our room was nice. Staff immediately brought tissue when we discovered there was none in the vanity holder. Linens were very nice! We even checked to see if the coverlet is available for purchase—it is.
Stayed 1 night in Dec 2023

10/10 Excellent

Mohammad

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall good place for the price.
Stayed 3 nights in Nov 2023

8/10 Good

Mobolaji

Stayed 2 nights in Oct 2023

10/10 Excellent

tony

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Kelly

Stayed 1 night in Nov 2023

10/10 Excellent

Jennifer

Stayed 1 night in Oct 2023

8/10 Good

Joshua

Stayed 2 nights in Oct 2023

2/10 Terrible

Kenneth

Stayed 1 night in Oct 2023

10/10 Excellent

Alejandro

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Guest Service was excellent. The lady at the front desk at out check in was nice and super professional. Nice hotel, around different shopping centers and markets. I hope I can stay for another day.
Stayed 1 night in Oct 2023

10/10 Excellent

Christopher

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Donald

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff have been exceptional.
Stayed 1 night in Aug 2023

4/10 Poor

Zina

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We came to this hotel due to the fact of moving & have been displaced due to other issues. I just came from another “Bonvoy” and had an issue with the ASM Meghan myers. The room was purchased under Expedia with a particular credit card & incidentals with a different card at the hotel front desk. As I was trying to fill up my vehicle and get dinner for the night I checked my account and noticed about $200 missing. The gentleman noticed and said it was weird but that is keeping me from getting another room because after paying for the move my funds are limited with everything I spend on. It’s very inconvenient and then we had to move rooms with one bed & sofa bed. We paid for 2 comfortable beds and the space.
Stayed 2 nights in Aug 2023

8/10 Good

Jake

Liked: Cleanliness, property conditions & facilities, room comfort
Good hotel on north side of town. I have only one negative: This is the year 2023 and there are ZERO USB ports in the rooms. Ridiculous !! How about coming into the 21st century ?
Stayed 2 nights in Aug 2023

6/10 Okay

Yvonne

Stayed 1 night in Aug 2023

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Close to The Cynthia Woodlands Pavillion
Stayed 1 night in Aug 2023

10/10 Excellent

Joe, Montgomery

Stayed 4 nights in Aug 2023

8/10 Good

Dale

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, room comfort
Location is great!
Great location! Comfy beds, hotel was outdated with bad carpets and wallpaper. Elevator was small. Indoor pool was the reason we chose hotel, it was clean, great size but the ac in the room may have been broken cause it was extremely hot in the room. They had extra towels so you didn’t have to use room bath towels.
Stayed 1 night in Aug 2023
Response from drell on Aug 11, 2023
Thank you for choosing to stay with us at the Courtyard by Marriott. We appreciate you the time to complete our survey and providing feed back on your recent experience. I'm sorry to hear you did not enjoy your experience with us. I apologize about the elevator size. Please do not let this defer you from staying with us again. We would love to have you back!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice relaxing room, clean & service was very helpful
Stayed 1 night in May 2023
Response from drell on Aug 11, 2023
Thank you so much for your wonderful feedback on your recent experience with us at the Courtyard by Marriott. I am happy to hear you enjoyed your experience. We would love to have you back!

10/10 Excellent

Susan

Business traveler
Liked: Amenities
Staff was friendly. Site was set in beautiful shaded area with lots of trees. It felt safe.
Stayed 5 nights in Jul 2023
Response from drell on Aug 11, 2023
Thank you so much for your great feedback on your recent experience with us at the Courtyard by Marriott. I am happy to hear you enjoyed your experience with us. We would love to have you back!

10/10 Excellent

Naomi

Liked: Cleanliness, staff & service, property conditions & facilities
No complaints!
Stayed 1 night in Jul 2023

10/10 Excellent

Yeris

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Alvaro

Liked: Cleanliness, staff & service, property conditions & facilities
Love the Woodlands
Stayed 1 night in Jul 2023
Response from Drell on Jul 26, 2023
Thank you for choosing to stay as our guest at the Courtyard by Marriott. We appreciate you taking the time to complete our survey and providing feedback on the great service you received from our staff. I am happy to hear that your stay here with us was a good one, I do apologize about the bathroom door. I will be sure to pass on the information to my team. We hope this does not deter your from visiting with us again soon. All the best, from our staff.

10/10 Excellent

Elizabeth

Traveled with group, Traveled with family
Liked: Staff & service, property conditions & facilities
It was only 6 minutes from the concert venue
Stayed 1 night in Jul 2023
Response from Drell on Jul 26, 2023
Thank you for choosing to stay as our guest at the Courtyard by Marriott. We appreciate you taking the time to complete our survey and providing feedback on the great service you received from our staff. I am happy to hear that your stay here with us was a good one, I do apologize about the bathroom door. I will be sure to pass on the information to my team. We hope this does not deter your from visiting with us again soon. All the best, from our staff.

10/10 Excellent

Allen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Drell on Jul 26, 2023
Thank you for choosing to stay as our guest at the Courtyard by Marriott. We appreciate you taking the time to complete our survey and providing feedback on the great service you received from our staff. I am happy to hear that your stay here with us was a good one, I do apologize about the bathroom door. I will be sure to pass on the information to my team. We hope this does not deter your from visiting with us again soon. All the best, from our staff.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Great location for concerts, staff always friendly, rooms very clean
Stayed 1 night in Jul 2023
Response from Drell on Jul 26, 2023
Thank you for choosing to stay as our guest at the Courtyard by Marriott. We appreciate you taking the time to complete our survey and providing feedback on the great service you received from our staff. I am happy to hear that your stay here with us was a good one, I do apologize about the bathroom door. I will be sure to pass on the information to my team. We hope this does not deter your from visiting with us again soon. All the best, from our staff.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everyone was so kind, and LaLa is amazing! LaLa made it a happen when I asked to check in early after a long day of traveling. Being able to go right into the room and relax was wonderful, and I was so thankful for all they did for me in getting me in early. The room was spacious and allowed me to set up my office in the room since I was traveling for business ,and set up a space for my dog with her bed and things as well. Having the long tabletop with the fridge was so nice, and convenient to have so I can have snacks and water on hand. The room offered all the elements to feel at home and not just in another hotel room. Having the coffee bar just a few feet away was wonderful, and being able to go and order a burger at their cafe instead of needing to leave after a long day was so convenient. All of the staff were wonderful with my service who was welcomed...every time we walked through the door! The staff were amazing and made her feel at ease coming into the hotel, and that helped with the transition when coming to a new space for my service dog. The location is perfect! Right where all of the restaurants and shopping is without needing to get on the highway. The mall is one street over, along with additional shopping in Market Street, many restaurants to choose from, movie theater, walking trails and paths all over. Thank you to everyone who made us feel welcome, and I will be using Courtyard by Marriot for all of my future stays in the Woodlands!
Stayed 6 nights in Jul 2023

8/10 Good

Carolyn Givens

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly.
Stayed 3 nights in Jul 2023

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for an overnight stay to attend concert at C Woods Pavilion. Great location, easy parking, clean and comfortable room, friendly and knowledgeable staff. No complaints.
Stayed 1 night in Jul 2023

10/10 Excellent

JESUS OMAR

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Chelsey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

4/10 Poor

Allen

Traveled with family
Two night stay. No maid service. Bar closed Saturday evening.
Stayed 2 nights in Jun 2023

8/10 Good

Alfredo vargas jr

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was nice, no complaints
Stayed 1 night in Jun 2023

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location
Perfect location for the concert we attended
Stayed 1 night in Jun 2023

6/10 Okay

Nancy

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Needs Improvement
The building needs renovation. Not only that we were placed above the awning, and so when you stepped onto the balcony, there was nothing to look at except the building. The bathroom floor slopes, there’s still popcorn, ceilings, and the bathtub fixtures are loose. It’s not the standard of Marriott that I am used to at all. Reminded me more of a low class motel.
Stayed 1 night in Jun 2023

6/10 Okay

Carmella

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Staff was excellent. Property was clean but outdated. No option for remote key. Hot tub jets were extremely weak. Temperature is workout area too warm. Smell of carpet fresh was overwhelming. Only one washer/dryer available, which did not get clothes clean or dry.
Stayed 9 nights in Jun 2023
Response from drell on Jun 14, 2023
Thank you for choosing to stay as our guest at the Courtyard by Marriott. We appreciate you taking the time to complete our survey and providing feedback on the great service you received from our staff. I am sorry to hear that your stay here with us was not a good one, I do apologize about the outdated hotel and the amenities that we proved was not up to your standard . I will be sure to pass on the information to my team. We hope this does not deter your from visiting with us again soon. All the best, from our staff.

10/10 Excellent

Jehu, Pearland

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We needed 1 night. It was good. Close to the mall and pavilion. Only thing was that the restroom floor was super sticky. Not sure why, but I never filed an official complaint with the front desk. I would stay here again.
Stayed 1 night in Jun 2023