Ratings based on 600 Verified Reviews

They paid and stayed. We double-checked.
3.3 out of 5
75% of guests recommend
3.6 Room cleanliness
3.5 Service & staff
3.5 Room comfort
3.0 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler from Lafayette, LA

Hotel met our needs for a 1 night trip

Posted Sep 9, 2014
Pros: The staff was extremely helpful.
Cons: Remodeling the bathrooms
Front desk staff was very nice and helpful. The hotel is older and could use updating. Our tub had paint that was peeling off in large chunks, which was less than ideal. The ceiling height of the restroom was considerably lower compared to the rest of the room. The beds are comfortable if you enjoy a soft mattress. Tons of road noise throughout the night. No dvd player, mini refrigerator or microwave were in either of the 2 rooms that we booked although they were promised at time of booking.
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston - Medical District

Nice hotel within walking dist to Reliant Stadium

Posted Aug 26, 2014
Pros: Across the street from Reliant Stadium where we attended a concert.
Cons: It would be nice to have a small microwave in the room (had mini fridge and coffee pot).
Location: Reliant Stadium was right across the street, along with many major restaurants nearby, as well as Super Target, all within a short driving distance.
Easy check-in, friendly & efficient staff, nice pool and hot tub, great coffee (did not have breakfast, but buffet available), free wi-fi, and most important, free parking and directly across the street from Reliant Stadium (safe, well lit area to walk). Also not far from many major restaurants, grocery stores, and only 7.3 miles from Galleria Mall.
1 out of 5
by A verified traveler

Horrible

Posted Aug 24, 2014
Rooms were in the old addition. Toilets wouldn't push paper down and exhaust fans wouldn't work. Room service was horrible and didn't pick up empty tray in hall way and was there the next day Stinking up the hall way.
4 out of 5
Recommended
for Everyone
by A verified traveler from scottsdale, az

Nice hotel close to Reliant stadium

Posted Aug 18, 2014
Only stayed 1 night but room was clean and comfortable. All staff professional and friendly
5 out of 5
Recommended
for Everyone
by A verified traveler

very pleased

Posted Aug 18, 2014
the ideal place for a Texans game - park and walk to Reliant - nice hotel bar that serves pretty good food
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Aug 11, 2014
Room clean; conveniently located. No, I will not. I gave you what I wanted. This should be optional and is enough to make me never complete a survey again
2 out of 5
by A verified traveler

Old, dingy hotel

Posted Jul 29, 2014
Hotel rooms looked very old & outdated. Hallways too small.
4 out of 5
Recommended
for Everyone
by A verified traveler from San Diego, CA

Convenient. Close to the Medical Center

Posted Jul 18, 2014
Pros: The Staff.
Cons: The halls look a little bit neglected.
Location: As I had doctors' appointments at the Medical Center I had no time to look around.
We enjoyed the hotel and its services. Transportation to the Medical Center made it very convenient. When I had a problem with the TV set, the response was fast and effective.
Comment from Hotel Management
Jul 23, 2014 by Hotelstaff Jerry, Hotel Management
Susanne, thank you for taking time to post your comments about your most recent stay. Our team is very happy that you enjoyed your stay. Hotelstaff Jerrry
4 out of 5
Recommended
for Everyone
by A verified traveler from Austin, TX

Nice Hotel close to medical center..

Posted Jul 16, 2014
Pros: Restaurant in Hotel.. Medical Center Shuttle service..
Location: Close to Medical center and Reliant Stadium.. Very easy to find.. Located on Loop 610 Expressway.. Galleria was not too far away..
Everything was fine except beds too soft.. Restaurant in Hotel.. Medical Center Shuttle service.. Close to Medical center and Reliant Stadium.. Very easy to find.. Located on Loop 610 Expressway.. Galleria was not too far away..
Comment from Hotel Management
Jul 23, 2014 by Hotelstaff Jerry, Hotel Management
steve, Thank you for taking time to post your comments and we're very happy that you enjoyed your stay. Hotelstaff Jerry
3 out of 5
Recommended
for Everyone
by A verified traveler

Smelled of big spray

Posted Jun 25, 2014
When we walked into the main lobby it was really nice. When we went around to our building and walked in the smell of bug spray was overwhelming. I called the front desk to complain and was told that they never use bug spray in the rooms And that I was smelling air freshener. I opened the balcony door for a few hours and that helped a lot but if we had gotten a room without a balcony door I think we may have left. The Rooms were nice and clean and the staff was very nice.
Comment from Hotel Management
Jul 4, 2014 by Hotelstaff Jerry, Hotel Management
Thank you for posting your comments and we're very sorry that we did not live up to your expectations and we hope that you will give us another chance on your next trip to Houston.