Ratings based on 513 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
83% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to the galleria mall..

Posted Nov 10, 2014
Great place, very reasonable and comfy. Nice and clean. All tho they don't mention a 50 dollar hold on the card use, but returned 4-5 days after your stay.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 3, 2014
Pros: location is convenient for why I was in town
frustrates me to have to pay additional for parking
5 out of 5
Recommended
for Everyone
by A verified traveler

I enjoyed the plaza

Posted Oct 27, 2014
Me and my wife live in a suburb of Houston and went to a worship event for The Lord, crown plaza was our home away from home. We loved it.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Dallas

Great location inside loop near West University.

Posted Sep 30, 2014
Pros: Price was great. Location was exactly what we wanted.
Location: Near Upper Kirby, West University, River Oaks…great restaurants. Also near downtown.
Loved the location. Access is off the feeder road. Convenient parking garage. Rooms clean and comfortable. Perfect for our 1 night stay. Would definitely recommend.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Atlanta

Good Place to stay.

Posted Sep 13, 2014
It was a good stay. Hotel was clean. Bed comfortable. No free parking but a deal of $9 a day for in out self parking. Good if you're there with lots of activities.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Houston

Friendly clean

Posted Sep 5, 2014
I loved this place. Staff was friendly and hotel was very clean
3 out of 5
by A verified travelerfrom Baton Rouge, LA

Nice, not great

Posted Sep 2, 2014
Pros: Front desk and concierge service, TERRIFIC!
Cons: Needs more organization for breakfast
Location: NOTHING TO DO NEARBY! Always had to take an at least 10 minute cab ride to get anywhere.
The overall experience was ok. The front desk staff and the concierge were great and very nice. The bar staff and the staff for breakfast... a whole other story. Houston was having a huge college football game that was only about 5 miles from the hotel, so the hotel should have been ready for an influx of guests, and guests who wanted to have a good time. The bar was not ready and it took 15 minutes just to be seated for breakfast. When I asked after about 10 minutes of waiting to be seated when a table would be available because I could more than 3 tables available, the staff member made it seem like I was inconveniencing him.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom L

Helpful staff

Posted Sep 1, 2014
Great, clean hotel with helpful and friendly staff! Breakfast was reasonable and delicious.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Aug 19, 2014
Our stay would have been perfect except for noisy guests entering their room in the middle of the night woke us up.
4 out of 5
Recommended
for Personal Event
by Michellefrom San Antonio

Clean room, friendly staff

Posted Aug 12, 2014 on Hotels.com
We were out late the night of our stay, and we called the front desk to ask for a later check out time. They allowed us to check out an hour later, which was nice. The blackout curtains kept the room pitch black for us. The room was clean and cozy. They do charge an additional $9 to park there, but you know that your car is safe in the secured parking garage.