Ratings based on 496 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
89% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Room

Posted Mar 24, 2014
The bathroom handles were bad on both the sink and bath tub. The staff is great.
Comment from
Jan 29, 2014
Thank you for your comments regarding your recent visit at the DoubleTree Suites by Hilton. We do appreciate hearing from our guests. We would like to correct the issues in the suite with the shower and sink handles. Your assistance in providing the room number is appreciated. Again, thank you for your comments. We look forward to your next visit soon.
5 out of 5
Recommended
for Everyone
by spifeyink from Houston

ok but to much hair everywhere

Posted Mar 17, 2014
they need more than one ice machine and need free parking
3 out of 5
Recommended
for Everyone
by rocka from houston texas

Ok hotel in Houston

Posted Mar 17, 2014
Overall good hotel but they were strict with the age
2 out of 5
by A verified traveler

Parking cost is high

Posted Mar 16, 2014
Rooms were not cleaned properly, windows had broken edges and we were unable to lock some of the windows Staff is not pleasing, they are always looking for tips and the parking cost is way high.
4 out of 5
Recommended
for Everyone
by Raeshonda from Longview

Weekend Visit

Posted Mar 11, 2014
My overall stay was good. Especially the valet staff very helpful and friendly and fast service.
Comment from
Jan 11, 2014
Thank you for this review of your recent visit. Your comments have been shared with the Valet team. We appreciate your loyalty and look forward to your return in the near future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Very Nice, but parking issues

Posted Mar 10, 2014
Pros: suites
Cons: cleaning
Hotel was very nice. But not enough parking. Paid for garage parking and both nights no parking spots were available. Hotel did give valet service for garage prices. so it was OK.
Comment from
Jan 10, 2014
Thank you for taking the time to rate your visit to Houston. The staff at the DoubleTree Suites by Hilton greatly appreciate your comments. Unfortunately, the parking garage is very busy on weekends in the Houston Galleria area. I am delighted to hear that the team parked your car for you at no additional cost. The guests' experience is our number one focus. We do look forward to your next visit.
2 out of 5
by corey from Pittsburgh

Bad stay

Posted Mar 10, 2014
Parking lot was an issue. Valet was disfunctional. Also, the room service didn't clean the room until I called at 3. When they did clean the room they did not replenish all of the towels and such.
4 out of 5
Recommended
for Everyone
by E from Central Texas

Excellent service and comfortable room.

Posted Mar 6, 2014
Upon arrival the valet service exceeded expectations with their property knowledge and hospitality. Check in was friendly and efficient. I ordered room service and it was delivered in a timely fashion and the gentleman delivering the food was extremely friendly in a very appropriate manner. Furthermore the food was excellent. The room fell short of my cleanliness expectation with a few minor areas that were neglected by housekeeping. Overall it was a good experience and I would stay there again.
Comment from
Jan 8, 2014
Hello, Thank you for taking time to write a review of your recent visit. It looks like the service and products you used were great. Our goal is to provide first class service to all of our guests every time. Unfortunately, we did miss that goal with cleanliness of your suite. Please accept my personal apology for this error. I have shared your comments with the Housekeeping team who are dedicated to correcting this for your future visit. We look forward to your return soon.
3 out of 5
Recommended
for Everyone
by A verified traveler

Weekend fun

Posted Mar 4, 2014
Pros: Location, location, location
Stayed her for 2 nights. Arrived on a Friday night to find out that there were no King size beds available. What a disappointment? Tiffany was very helpful and able to accommodate us with upgrading.
Comment from
Jan 6, 2014
Thank you for your candid comments regarding your recent weekend in Houston. We do appreciate all of your feedback and will work to make improvements based on your comments. Please be assured that Tiffany will be recognized throughout the team for her execellent service during your stay. We look forward to your next visit to make it right for you.
4 out of 5
Recommended
for Everyone
by Dana from houstin

Nice hotel close to Galleria

Posted Feb 23, 2014
Very pleasant and helpful staff. Comfortable beds. Delicious cookies. Would definitely stay again.
Comment from
Jan 6, 2014
Hi Dana, Thank you for your excellent rating of your recent visit to Houston. We are looking forward to your next visit to improve that rating to 5 stars.