Exterior detail

Reviews of DoubleTree by Hilton Hotel & Suites Houston by the Galleria

4 out of 5

Reviews

7.6

Good

Rating 10 - Excellent. 456 out of 1007 reviews" "
Rating 8 - Good. 180 out of 1007 reviews" "
Rating 6 - Okay. 143 out of 1007 reviews" "
Rating 4 - Poor. 100 out of 1007 reviews" "
Rating 2 - Terrible. 128 out of 1007 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

carlos

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I spent three nights in this hotel and found the people very friendly. My room was spacious and comfortable. There are many restaurant choices within walking distance and they are safe to walk. My trip was excellent; when I requested a late check-out time, they allowed me to stay until 1 p.m. They were great people.
Stayed 3 nights in Apr 2024

2/10 Terrible

JENNIFER, KENSINGTON

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service
The first room I checked into had a very strange odor, but the incredibly friendly front desk staff got me moved south no issue! I really appreciated that!
Stayed 1 night in Apr 2024
Response from DTHG on Apr 18, 2024
Dear Rachel, It is heartwarming to hear that our quick thinking and attention to detail made your day! Thank you for sharing your kind words, and for alerting us to the matter with your thoughtful comments as well; our housekeeping team has already performed a full investigation.On behalf of all of our colleagues, we look forward to hosting you again in the months and years to come. Warm regards, Calvin WareGeneral Manager

8/10 Good

Chris

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dining options not great but plenty of really good restaurants in the area. Parking is expensive.
Stayed 2 nights in Apr 2024
Response from DTHG on Apr 17, 2024
Dear Chris, The Houston Galleria abounds with exciting dining and shopping options, and we are pleased that you had a memorable time sampling the many choices the area has to offer. We look forward to hosting you again for more exceptional excursions, and until then we wish you all the best. Kind regards, Calvin WareGeneral Manager

8/10 Good

Rashida

Traveled with family
Liked: Staff & service, property conditions & facilities
The hotel was great and bustling with a lot of guests over the weekend. Clean room. Great area for dining and shopping. Did not like that the area is in no way ideal for street parking. Daily rates for parking are high but there are no other options if you have your own vehicle.
Stayed 4 nights in Apr 2024
Response from DTHG on Apr 16, 2024
Dear Rashida, Thank you for spending your time with us and for sharing your kind words and thoughtful comments. Indeed, with so many enticing shopping and dining destinations nearby it is easy to see why the Houston Galleria is such a popular weekend destination! We eagerly await the chance to extend our warm welcome again on your next exceptional excursion, until then we wish you all the best. Best regards, Calvin WareGeneral Manager

6/10 Okay

Scholonda

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
I have stayed here before but this time There was a very unpleasant smell throughout the entire hotel. maybe shampooing all carpets cleaning floors, and maybe doing a deep cleaning and changing the scent to more fresh luxurious smell.
Stayed 1 night in Apr 2024
Response from DTHG on Apr 16, 2024
Dear Scholonda, On behalf of our whole team, thank you for choosing us as your preferred abode at the Houston Galleria. We apologize sincerely for any inconvenience that you experienced, however; your thoughtful comments are well received, and help us to ensure a continually exceptional experience going forward. We look forward to our next opportunity to be your host and win back your heart in full. Warm regards, Calvin WareGeneral Manager

10/10 Excellent

Gilbert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in Apr 2024
Response from DTHG on Apr 16, 2024
Dear Gilbert, It was a pleasure to be your Houston host! We eagerly await the opportunity to welcome you back for more exceptional experiences, hopefully, sooner rather than later. Kind regards, Calvin WareGeneral Manager

10/10 Excellent

Misty

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly. What I didn’t like was there were no coffee cups in the room. So we went down stairs and the coffee pots were empty. The person there didn’t speak English so she couldn’t understand what we needed. She finally understand what we needed and brought out decaf coffee.
Stayed 2 nights in Apr 2024
Response from DTHG on Apr 16, 2024
Dear Misty, Our team was delighted to know that you had an overall exceptional experience and that, despite any misunderstandings, we were able to find a solution with the commitment to excellence that has made us a Houston icon. We eagerly await your next visit and until then we wish you safe travels. Warm regards, Calvin WareGeneral Manager

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from DTHG on Apr 16, 2024
Dear Michael, Thank you for choosing to spend your time with us. We are disheartened to learn that some aspects of your visit were less than expected and extend our sincere apologies. On behalf of the whole team, we hope to win your heart in full in the future, should we be given the opportunity. Kind regards, Calvin WareGeneral Manager

10/10 Excellent

Jacqueline

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very friendly staff…quiet and clean. Breakfast buffet was a bit expensive for the quality of what was served, overall I’d stay again.
Stayed 2 nights in Apr 2024
Response from DTHG on Apr 9, 2024
Dear Jacqueline, It was our pleasure to be your Houston host, thank you for sharing your accolades and additional thoughtful comments. We would be delighted to see you again on your next visit, hopefully, sooner rather than later. Kind regards, Calvin WareGeneral Manager

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Very Nice!!!
Stayed 2 nights in Apr 2024
Response from DTHG on Apr 9, 2024
Dear Donald, Thank you for sharing your high score and kind words! We look forward to welcoming you back for more exceptional visits in the months and years to come. Best regards, Calvin WareGeneral Manager

6/10 Okay

Mehrdad

Business traveler
Liked: Staff & service
Furniture in room wasn’t new
Stayed 1 night in Mar 2024
Response from DTHG on Apr 15, 2024
Dear Mehrdad, Thank you for visiting our Houston abode. On your next excursion, it would be our pleasure to provide a change should any aspect of your room be found lacking. Our iconic warm welcome and unbeatable location in the heart of the Houston Galleria has earned us many fans, and we hope to be given the opportunity to win your heart in full as well. Warm regards, Calvin WareGeneral Manager

4/10 Poor

Fabrizzio

Traveled with family
Liked: Amenities
Disliked: Cleanliness
We usually stay at this hotel, but this time we were surprised by how bad it was. The room next to ours had people smoking marijuana; we reported it to the front desk, and all they said was they would use air freshener. The room was dirty; we encountered cockroaches, and the refrigerator was difficult to open. The floor we were on had a bad smell overall. Overall, this time was very unpleasant.
Stayed 4 nights in Apr 2024
Response from DTHG on Apr 9, 2024
Dear Fabrizzio,Thank you for choosing us as your Houston abode, we are delighted to know that we have become your regular home away from home. We regret to learn, however, that you experienced any lapse in our standards on your most recent visit, and we apologize sincerely for any inconvenience. On your next trip, it would be our pleasure to offer a change should anything about your room be less than expected. We look forward to winning back your heart in the future with the warm welcome and commitment to excellence that has made us an icon. Until then, we wish you safe travels. Kind regards, Calvin WareGeneral Manager

8/10 Good

Elva

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Property was clean well kept.
Stayed 3 nights in Mar 2024
Response from DTHG on Apr 9, 2024
Dear Elva, Our housekeeping team was overjoyed to receive your rave review; thank you for choosing us and for sharing your kind words! We look forward to hosting you again soon. Warm regards, Calvin WareGeneral Manager

10/10 Excellent

LaMarcus

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing
Stayed 2 nights in Mar 2024
Response from DTHG on Apr 9, 2024
Dear LaMarcus, Your accolades are a delight to receive! On behalf of the whole team, we eagerly away the chance to extend our warm welcome again. Until then, we wish you all the best. Kind regards, Calvin WareGeneral Manager

10/10 Excellent

Alice

Traveled with group
Liked: Amenities, property conditions & facilities
Great Customer Service
Stayed 3 nights in Mar 2024
Response from DTHG on Apr 9, 2024
Dear Alice, On behalf of the whole team, it puts a smile on our faces to read your accolades. We eagerly await the next opportunity to extend our warm welcome. Kind regards, Calvin WareGeneral Manager

10/10 Excellent

tommie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and accessible. Close to shopping options.
Stayed 1 night in Apr 2024
Response from DTHG on Apr 5, 2024
Dear Tommie, It was our pleasure to be your host at the Houston Galleria, thank you for sharing your accolades! We look forward to extending our warm welcome again on your next excursion, hopefully, sooner rather than later. Kind regards, Calvin WareGeneral Manager

8/10 Good

Dominique

Liked: Cleanliness, staff & service, property conditions & facilities
The staff when I checked in were very pleasant and accommodating. They also told me about all of the food options in the area.
Stayed 1 night in Apr 2024
Response from DTHG on Apr 5, 2024
Dear Dominique, We aim to welcome each of our guests like family, and your rave review tells us that we have hit the mark; thank you for visiting and sharing your accolades! We eagerly await your next exceptional Houston trip. Warm regards, Calvin WareGeneral Manager

10/10 Excellent

Bradford

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything. Easy to get in and out. Friendly and fast. Clean!
Stayed 1 night in Apr 2024
Response from DTHG on Apr 4, 2024
Dear Bradford, We are delighted that you had such an exceptional Houston Galleria excursion! The wide variety of shopping, dining, and entertainment options in this area offers new possibilities all year round; we look forward to hosting you again, hopefully sooner rather than later. Kind regards, Calvin WareGeneral Manager

8/10 Good

Sophie

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from DTHG on Apr 4, 2024
Dear Sophie, Thank you for visiting our Houston abode! We trust you had an exceptional trip and we eagerly await the opportunity to welcome you back in the future. Best regards, Calvin WareGeneral Manager

10/10 Excellent

Josue

Stayed 1 night in Mar 2024
Response from DTHG on Apr 3, 2024
Dear Josue, Your high marks are music to our ears! We look forward to welcoming you back for more exceptional visits in the future and until then, we wish you safe travels. Kind regards, Calvin WareGeneral Manager

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 1 night in Mar 2024
Response from DTHG on Apr 2, 2024
Dear Ashley, Thank you for choosing our Houston abode! On behalf of the whole team, we eagerly await your next visit; hopefully, sooner rather than later.Kind regards, Calvin WareGeneral Manager

10/10 Excellent

Ray

Stayed 2 nights in Mar 2024

10/10 Excellent

Ricardo

Stayed 2 nights in Mar 2024
Response from DTHG on Apr 19, 2024
Dear Ricardo,Your high marks are music to our ears! We look forward to hosting you again soon. Kind regards, Calvin WareGeneral Manager

8/10 Good

Nubia

Liked: Staff & service, property conditions & facilities
Nice
Stayed 1 night in Mar 2024
Response from DTHG on Apr 1, 2024
Dear Nubia, It was a pleasure to be your Houston host! We trust you had an exceptional visit, and we look forward to extending our warm welcome again soon. Best regards,Calvin WareGeneral Manager

8/10 Good

aaron

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking and breakfast was not included as advertised.
Stayed 3 nights in Mar 2024
Response from DTHG on Apr 1, 2024
Dear Aaron, Thank you for choosing us as your Houston abode. We are delighted to learn that your experience was exceptional overall, and we look forward to welcoming you back soon. On the website that you booked from, our parking and breakfast rates can be found by clicking on the “Policies” menu item and scrolling down to the “Optional Extras” section. If a pre-booked breakfast option is available for your chosen room, we invite you to select the “Breakfast” choice under the “Extras” section before reserving your room. Warm regards, Calvin WareGeneral Manager

10/10 Excellent

Toni

Liked: Cleanliness
Stayed 3 nights in Mar 2024
Response from DTHG on Apr 1, 2024
Dear Toni,It puts a smile on our faces to learn that you enjoyed such an exceptional Houston visit! We look forward to extending our warm welcome again, hopefully, sooner rather than later. Kind regards, Calvin WareGeneral Manager

10/10 Excellent

Tyra

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 2 nights in Mar 2024
Response from DTHG on Mar 27, 2024
Dear Tyra, Thank you for sharing your high marks and kind words! It was our pleasure to be your Houston host, and we look forward to providing more exceptional visits in the months and years to come. Best regards, Calvin WareGeneral Manager

10/10 Excellent

Jajaira Marlene

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I liked the property it was clean and calm. I just wish for the price payed that breakfast was included.
Stayed 1 night in Mar 2024
Response from DTHG on Mar 27, 2024
Dear Jajaira, Your accolades and additional thoughtful comments are well received, thank you for choosing us as your Houston abode. We look forward to welcoming you back for another relaxing excursion on your next visit. Warm regards, Calvin WareGeneral Manager

6/10 Okay

Angela

Plumbing in bathroom was subpar as well as outdated and not aesthetically pleasing
Stayed 2 nights in Mar 2024
Response from DTHG on Mar 29, 2024
Dear Angela, Thank you for visiting our Houston abode and for sharing your thoughtful comments; we apologize that some aspects of your experience were less than expected. Our warm welcome and unbeatable location have earned us many friends and fans, and we hope to be given another chance to win your heart in full as well. Kind regards, Calvin WareGeneral Manager

4/10 Poor

Jade

Traveled with partner
Got there early and asked to check in early. The lady at the desk said it’ll be ready at 3. I come back at 3:30 and was told our room still wasn’t ready. Elevators didn’t seem safe. Breakfast is not included. Parking garage has no stairs or elevators. Digital key didn’t work. They gave us a connecting room so we were forced to listen to a party of little girls screaming and popping balloons all night. Just not a good experience. Wouldn’t stay at this location again.
Stayed 2 nights in Mar 2024
Response from DTHG on Mar 29, 2024
Dear Jade, Thank you for choosing to spend your time with us. We are disheartened to learn that your trip was less than exceptional and apologize for any inconvenience that you experienced. We aim to provide a memorable, relaxing visit for all of our guests, and in this case, we let you down. We would like nothing more than to be given the chance to win your heart in the future.Best regards, Calvin WareGeneral Manager

8/10 Good

bruce

Stayed 1 night in Mar 2024
Response from DTHG on Mar 27, 2024
Dear Bruce, We are delighted to learn that you had an exceptional Houston excursion! We eagerly await your next trip, hopefully, sooner rather than later. Kind regards, Calvin WareGeneral Manager

8/10 Good

glenn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Kitchen in suites had not utensils or anything. Served no purpose. Beds very comfortable and pillow too.
Stayed 4 nights in Mar 2024
Response from DTHG on Mar 29, 2024
Dear Glenn,It was our pleasure to be your host, thank you for sharing your kind words and thoughtful comments. We look forward to welcoming you back for more exciting excursions at the Houston Galleria, and restful evenings in our spacious suites. Warm regards, Calvin WareGeneral Manager

10/10 Excellent

Brandon

Traveled with family and small children
Liked: Amenities
Excellent service , great professional staff Fast friendly service!!
Stayed 1 night in Mar 2024
Response from DTHG on Mar 25, 2024
Dear, BrandonWe are delighted to hear that our commitment to excellence and warm welcome has earned us another fan, thank you for visiting and for sharing your kind words! We look forward to hosting you and yours for many more inspiring excursions in the months and years to come. Best regards, Calvin WareGeneral Manager

2/10 Terrible

Preston

Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
That the property was nice and quite
Stayed 2 nights in Mar 2024
Response from DTHG on Mar 20, 2024
Dear Preston, We are delighted that you had a relaxing, restful time during your visit, thank you for choosing us as your Houston host. If any aspect of your trip was less than expected, we extend our humble apologies and hope to win your heart in full on your next trip. Best regards, Calvin WareGeneral Manager

10/10 Excellent

Lisa

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My safe was comfy and pleasant
Stayed 3 nights in Feb 2024
Response from DTHG on Mar 20, 2024
Dear Lisa, It was a pleasure to welcome you to our Houston abode, thank you for sharing your kind words! We eagerly await your next visit, hopefully, sooner rather than later. Warm regards, Calvin WareGeneral Manager

10/10 Excellent

Tim

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay. Staff was helpful and rooms were clean.
Stayed 1 night in Mar 2024
Response from DTHG on Mar 20, 2024
Dear Tim, On behalf of the whole team, we are delighted you had such a comfortable and exceptional time with us. We look forward to hosting you again in the months and years to come. Kind regards, Calvin WareGeneral Manager

10/10 Excellent

Erica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This stay was amazing
Stayed 3 nights in Mar 2024
Response from DTHG on Mar 19, 2024
Dear Erica, It puts a smile on our faces to find that our warm welcome, spacious suites, and unbeatable location have earned us another fan! Thank you for choosing us as your Houston abode and for sharing your kind words; we look forward to hosting you again, hopefully, sooner rather than later. Best regards, Calvin WareGeneral Manager

2/10 Terrible

Armando

Stayed 1 night in Mar 2024
Response from DTHG on Apr 9, 2024
Dear Armando, Thank you for spending your time with us. We regret to learn that aspects of your visit were less than expected, and hope to be given the opportunity to win your heart on your next visit. Warm regards, Calvin WareGeneral Manager

2/10 Terrible

Catera

Stayed 3 nights in Mar 2024
Response from DTHG on Apr 9, 2024
Dear Catera, Thank you for visiting our Houston abode. If any part of your experience was found lacking, we extend our sincere apologies. We would like nothing more than to be given the chance to become your local favorite in the future, as we have for so many other travelers. Kind regards, Calvin WareGeneral Manager

6/10 Okay

Tai

Stayed 3 nights in Mar 2024
Response from DTHG on Apr 9, 2024
Dear Tai, Thank you for choosing us for your Houston visit. If any aspect of your experience was less than exceptional, we humbly apologize and hope to win your heart in full on your next visit, should we be given the opportunity. Best regards, Calvin WareGeneral Manager

2/10 Terrible

naomi

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from DTHG on Mar 19, 2024
Naomi, Thank you for spending your time with us. We regret that your visit was less than exceptional, and apologize sincerely for any inconvenience or miscommunication that you may have experienced. We hope to be given the chance to win your heart in the future, and until then, we wish you safe travels. Kind regards, Calvin WareGeneral Manager

10/10 Excellent

Paulette

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice. Room was neat and clean.
Stayed 3 nights in Mar 2024
Response from DTHG on Mar 19, 2024
Dear Paulette, Your accolades are like music to our ears, thank you for visiting us on your Houston excursion and for sharing your rave review! Our housekeeping team was delighted to hear that their attention to detail helped to make your day, and on behalf of all of our colleagues, we eagerly await the next opportunity to extend our warm welcome. Best regards, Calvin WareGeneral Manager

2/10 Terrible

Johnny

Traveled with family and small children
The property was very unkept and the hotel offered very little services, including a restaurant. Would not stay there again.
Stayed 1 night in Mar 2024
Response from DTHG on Mar 18, 2024
Dear Johnny, Thank you for choosing to spend your time with us. We regret to learn that aspects of your visit were less than expected and that you were not directed towards our restaurant and bar, or 24-hour grab-and-go option. Our outdoor pool is the largest in the Houston Galleria area and boasts an expansive deck for relaxing and sunbathing. Should you wish to sample our gym on your next visit, this may be found on the third floor. Laundry and dry cleaning services are also available, as well as copying and printing. We would like nothing more than to win your heart in full, as we have for so many other guests, and we hope to be given the opportunity to do so in the future. Warm regards, Calvin WareGeneral Manager

10/10 Excellent

Larry

Stayed 1 night in Mar 2024
Response from DTHG on Mar 12, 2024
Dear Larry, Your high marks put a smile on our faces! We eagerly await your next exceptional visit, and until then we wish you all the best. Kind regards, Calvin WareGeneral Manager

8/10 Good

Jasmine

Liked: Cleanliness, staff & service, property conditions & facilities
Overall hotel was good besides all of the noise from residents.
Stayed 1 night in Mar 2024
Response from DTHG on Mar 12, 2024
Dear Jasmine, Thank you for choosing us as your Houston abode! On behalf of the whole team, we are delighted that our warm welcome and spacious suites made your visit an exceptional one, though we apologize sincerely if you experienced any inconvenience during your trip. We look forward to welcoming you back on your next excursion, hopefully, sooner rather than later. Best regards, Calvin WareGeneral Manager

6/10 Okay

Brandi

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
My issue with the property is that my friends and I had an issue and we were promised points and have not received those points to this day. I've called and no one is helpful.
Response from DTHG on Mar 12, 2024
Dear Brandi, Thank you for joining us on your Houston trip. We are pleased that you had an enjoyable visit, however, we apologize for any error or miscommunication on our part. We invite you to speak with our guest services team, with a reference to this review and your booking, and we will work to ensure the matter is resolved as quickly as possible. We aim to welcome every one of our guests like family, and we eagerly await the next opportunity to win your heart in full, as we have for so many others. Warm regards, Calvin WareGeneral Manager

10/10 Excellent

Tonya

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tamyra was SUPERB!!! She made our party feel like we were the first guest to ever stay at the hotel!!! She was very knowledgeable about the festivities in Houston, the restaurants, the attractions and provided us QUALITY SERVICE!!!
Stayed 3 nights in Mar 2024
Response from DTHG on Mar 12, 2024
Dear Tonya, Tamyra was overjoyed that her warm welcome and encyclopedic local knowledge helped to make your trip so memorable and all-around exceptional. The Houston Galleria area abounds in entertainment, shopping, and dining options; we trust you have plenty more excursions on your list for next time, and we look forward to being your humble host in the future. Kind regards, Calvin WareGeneral Manager

10/10 Excellent

Laquida

Stayed 3 nights in Mar 2024
Response from DTHG on Mar 11, 2024
Dear Laquida, Your high marks put a smile on our faces! It was a pleasure to be your Houston host and we look forward to welcoming you back for more exceptional visits in the months and years to come. Warm regards, Calvin WareGeneral Manager

6/10 Okay

Saket

Business traveler, Traveled with family
Na
Stayed 2 nights in Mar 2024
Response from DTHG on Mar 6, 2024
Dear Saket, Thank you for spending your time with us. We hope that you and yours had an enjoyable Houston trip, and if any aspect of your visit was less than expected, we extend our humble apologies. We eagerly await your next trip, and another opportunity to win your heart in full. Warm regards, Calvin WareGeneral Manager