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Reviews of Americas Best Value Inn Pasadena Houston

2 out of 5
Americas Best Value Inn Pasadena Houston
823 W Pasadena Fwy, Pasadena, TX

Reviews

6.6
Rating 10 - Excellent. 15 out of 69 reviews" "
Rating 8 - Good. 17 out of 69 reviews" "
Rating 6 - Okay. 19 out of 69 reviews" "
Rating 4 - Poor. 5 out of 69 reviews" "
Rating 2 - Terrible. 13 out of 69 reviews" "

6.8/10

Cleanliness

6.6/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

4/10 Poor

MICHAEL

Traveled with family and small children, Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty linen, dirty shower curtain, dirty mattress. Toilet wouldn’t flush unless you open the top and manually fill the reservoir. Only good thing about this property was the front desk staff were nice, besides that it was very unpleasant..
Stayed 2 nights in Nov 2023
Response from Danny on Nov 13, 2023
We are so sorry for your inconvenience and would like the opportunity to have you come back to our hotel and make things right the next time.

6/10 Okay

Conrad

Traveled with group
Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from Danny on Nov 13, 2023
We would like to have you back at our hotel to make things right and make sure your stay goes great.

10/10 Excellent

Steve

Stayed 1 night in Oct 2023
Response from Danny on Nov 13, 2023
We appreciate your review of our hotel and hope to see you back here soon.

8/10 Good

CINTHIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Danny on Oct 16, 2023
Thank you for rating our hotel and we hope to make your stay with us here better next time to get full 10 stars out of 10.We hope to see you back at our hotel soon.

10/10 Excellent

Fidel

Liked: Staff & service, amenities, property conditions & facilities
Fast check-in. Clean, spacious room. Courteous and professional staff. Quiet and safe.
Stayed 1 night in Sep 2023
Response from Danny on Oct 16, 2023
Thank you for your feedback and really appreciate you'll giving us full 5 stars out of 5.

10/10 Excellent

Ernest

Stayed 1 night in Jun 2023
Response from Danny on Jun 20, 2023
Thank you for staying at our Hotel and we hope to see you back here soon.We really apreciate having you give us a great review and really appreciate your business.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Danny on Mar 29, 2023
Thank you for your review of our hotel and hopefully we can make things better to receive a full 10 out of 10.Hope to see you back at our hotel soon.

10/10 Excellent

Jorge

Stayed 1 night in Jul 2022
Response from Danny on Jul 21, 2022
We really appreciate your rating of our hotel and hope to see you back here again.

2/10 Terrible

Evelyn

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The front desk person was very rude.
Stayed 4 nights in Jun 2022
Response from Danny on Jun 20, 2022
We are sorry for your experience and am currently retraining the front desk staff to be more courteous.

6/10 Okay

Michael

Liked: Staff & service
Stayed 2 nights in Feb 2022
Response from Danny on Jul 11, 2022
We are sorry or any problems you might have had and hope to make your next stay with our hotel better and hopefully get 5 out of 5.

4/10 Poor

Dara

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
For the price and the amenities you can pay for a Holiday in better
Stayed 1 night in Oct 2021
Response from Danny on Oct 18, 2021
We are a budget based hotel and we keep our rates low to better serve you. We hope to make things better for you next stay at our hotel.

8/10 Good

Greg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2021
Response from Danny on Jul 11, 2022
Thank you for your review of our hotel.

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The pictures are deceptive. Reeked of cigarette smoke smell.
Stayed 2 nights in Aug 2021
Response from Danny on Sep 6, 2021
We are sorry for the inconvenience and feeling deceptive. We are a newly renovated hotel and take pride in being here for our guests.

8/10 Good

Derek

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021
Response from Danny on Sep 20, 2021
We appreciate your feedback and hope to see you back soon.

6/10 Okay

frankie

Liked: Staff & service
Okay for price
Hotel is old, especially on the outside, but rooms are clean (outside needs upkeep). The entire property is in need of renovation. The bed was a little firm, but still comfortable. A/C looked older , but worked exceptionally well. There is a table with 2 chairs in the room so you have a setting to eat at. The doors to the rooms arent symmeteical with the frame (you can grab the handle and shake the doors a bit, but they do lock and have a latch as well. The card readers are visibly older models, but work all the same. The location is right off the highway and only a couple miles from walmart and restaurants. The water gets super hot quickly, so be careful. The staff was friendly and polite. The property seemed more suited for workers. It was okay for a cheap stay.
Stayed 2 nights in Jul 2021
Response from Danny on Jul 28, 2021
Thank you for your ranking of our hotel. We love feed back like this to help better out facilities. We will take your feed back and improve our services to the guest at our hotel.

2/10 Terrible

Verified traveler

Traveled with pets
Disliked: Cleanliness, staff & service
I was not able to rent because of Front Desk Manager told me my booking was going to get canceled due to remodeling of rooms of the motel I didn't get no service and I still got charged fully I should and will get a refund
Stayed 1 night in Jun 2021
Response from Danny on Jun 21, 2021
We are sorry for the inconvenience. We are going through a full renovations and have to put rooms out of order to get this work done.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very plite . Tge room clened properly.
Stayed 1 night in May 2021
Response from Danny on May 24, 2021
We really appreciate your review and would like to see you back soon.

6/10 Okay

Verified traveler

Liked: Staff & service
The has hair in the shower and sinks and smelling baf
Stayed 1 night in Feb 2021
Response from Danny on Feb 22, 2021
We are sorry for your experience and we take cleaning very seriously at our hotel. I will personally be following up on our cleaning procedures and implementing new ones to make sure this does not happen in the future.

2/10 Terrible

Verified traveler

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2021
Response from Danny on Mar 8, 2021
We are sorry for your experience at our hotel. Please feel free to reach out to me and I will see what I can do to make your experience with our hotel better for the future.

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No power no room so i had to leave home after driving there
Stayed 1 night in Feb 2021
Response from Hotel Manager on Feb 16, 2021
Thank you for taking the time to leave a review. Unfortunately, due to circumstances out of our control, there is no power at the hotel. With every intent of keeping our customers safe, we cannot rent rooms without power. The current storm is affecting the entire Houston area and we appreciate your understanding during this unprecedented time.

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean
Good lots of places to eat near by
Stayed 1 night in Sep 2020
Response from Danny on Sep 28, 2020
We thank you for your score to our hotel and your kind words. Hope to see you'll back here soon.

10/10 Excellent

karina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2020
Response from Danny on Sep 23, 2020
Thank you for your 10 out of 10 score and hope to see you back here soon.

2/10 Terrible

Carolyann

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from Danny on Sep 23, 2020
Sorry about your stay at our hotel. Hopefully in the future we can make your stay more comfortable.

8/10 Good

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant and peaceful ..clean rooms
Stayed 1 night in Jul 2020
Response from Danny on Aug 21, 2020
Tank you for staying with us and we hope to see you back soon

8/10 Good

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very quiet and service was great
Stayed 1 night in May 2020
Response from Danny on Sep 11, 2020
Thank you for the kind words.

6/10 Okay

Francisco

It Was overall good
Stayed 1 night in May 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2020

10/10 Excellent

Regina

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a good and friendly at front desk.
Stayed 1 night in Nov 2019

6/10 Okay

Verified traveler

Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Clean and good for price. Friendly staff. I would rent again.
Stayed 1 night in Aug 2019

8/10 Good

Argemira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Difficult to register at hotel, but fine after
Good
Stayed 1 night in Jul 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was friendly and helpful. No coffee pot in room but available in office. Clean and well maintained. Asked for first floor and got it.
Stayed 3 nights in May 2019

8/10 Good

Connie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No coffee pot.
My only complaint is that they do not have coffee pots in the rooms.
Stayed 2 nights in Mar 2019

8/10 Good

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can’t Beat the Price
For the price point, it was good. The room warmed up quickly after I adjusted the thermostat. The bed was comfortable. The bathroom was clean.
Stayed 1 night in Dec 2018

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Slept well
Was ok
Stayed 1 night in Nov 2018

4/10 Poor

Verified traveler

Ugly nighborhood, so many homeless people sleeping on parking lot
Stayed 1 night in Jul 2018

6/10 Okay

Julio, winter park, florida

Ok hotel just to sleep a couple of nights. Hotel was ok for the rate I was charged.
Stayed 2 nights in Dec 2017

10/10 Excellent

Linda, Quitman Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ABV, rocks
Nice clean and up to date. Bonus of quiet! The rest of this is to satisfy character quota. The first line sums up the review
Stayed 1 night in Nov 2017

2/10 Terrible

Charles

Disliked: Cleanliness, staff & service, property conditions & facilities
Buggy nasty
Floor was wet had Roche's in mosquitoes the guy who is the manger said they just spread 2 days ago and keep me in the same room I will never stay again
Stayed 1 night in Oct 2017

6/10 Okay

Peter

Noisy air-conditioner and noise from the roads might be problematical for some.
Stayed 5 nights in Aug 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good
good
Stayed 1 night in Jul 2017

2/10 Terrible

Chico , LA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Needs better staff that can pull up booking info
Booked my room online. Once I made it there staff couldn't pull my information up. I had to pay again because they couldn't pull the info up on there computer. It was late night hours an I was tired from my earlier travels. All I wanted was a place to crash for a few hours and they kept me waiting for an hour before I finally decided to pay out of pocket. Once I got inside the room I thought it was ok for the night and to shower until I woke up later that morning to find roaches in my food I had left on the table. NEVER AGAIN WILL I STAY AT THIS HOTEL
Stayed 1 night in Jun 2017

6/10 Okay

Verified traveler

Disliked: Cleanliness
Not as advertised
We were there for one night. We would have stayed a few more days but it was to small. It said online that they served breakfast and had in room coffee maker but they didn't serve breakfast or have coffee maker. The guy who worked night shift was very nice and helpful when I asked him for directions

4/10 Poor

Miriam, South Carolina

Liked: Cleanliness
Overall ... Good

6/10 Okay

Lee, Springfield, MO

Disliked: Cleanliness, property conditions & facilities
Scary Neighborhood.
A bit of a rough neighborhood, I don't believe I'll be staying there again.

6/10 Okay

CARLOS

Disliked: Staff & service

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fit a purpose
Clean & Comfortable