Ratings based on 314 Verified Reviews
They paid and stayed. We double-checked.
4.8 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.8 Hotel condition
They paid and stayed.
for Everyoneby Charlie L from Memphis, TN
Good value for the package.Posted Dec 2, 2013
Quite convenient to most places
for Familiesby A verified traveler
Posted Nov 4, 2013
Pros: roomy, wonderful buffet breakfast, nice pool for the kids
Cons: clear directions on how to get the living room's tv off of the analog setting
for Everyoneby A verified traveler
Overall nice hotelPosted Nov 1, 2013
Room they gave us had not been clean but were quick to give us a new room when we told them. Unfortunately we were there the same weekend as a bunch of little 10 year old cheerleaders were running around.
for Everyoneby Toni from Texas
DisappointingPosted Oct 14, 2013
Pros: The eagerness & willingness of the staff to assist in making us happy.
Cons: Take a spin to the fourth floor (Room 413 to be exact) & see for yourself what is not being turned into the front desk for repair by the cleaning crew
Location: Restaurants all along the freeway.
We got into the room to find that the room phones were not working & the toilet wouldn't flush. They were quick to respond when we called. BUT it was a hassle to have to handle issues right out of the gate. Then we left to go out & came back to find that the rooms were not cool at all. Once again we had to have the maintenance man come to bypass the air conditioner settings. It turns itself off if it does not detect movement in the room. He had to bypass this setting so that the air would continue to run & keep the rooms cool. Once we were in to stay, we found that the light in the bar area would not get brighter than a candle light. We literally could not see the area to function in that part of the suite. So once again we had to have maintenance come back out. Then while washing my hands in the bathroom, we noticed that the faucet slid backward, forwards & side to side. Almost turning completely around while attempting to grab the handle to turn the water on or off. To say that I am disappointed here would be an understatement. Just the inconvenience of having to deal with these issues (one at a time), caused me stress & frustration. Though the staff was courteous & obliging in every instance, the experience left me with little desire to go back to Embassy Suites again.
for Everyoneby Mike from Plano
Excellent stayPosted Oct 6, 2013
Location: Easy access lots of malls and restaurants nearby.
Nice hotel. got there just in time for happy hour. Clean comfortable room.
for Personal Eventby m. Frazier from Austin
pretty good!!!Posted Sep 11, 2013 on Hotels.com
My fiance and I stayed here. Staff was Excellent! Room were nice...love seat was not the most comfortable wld be my only conn. Wld stay again in a heartbeat! Thanks E.S.!
for Everyoneby PinkSachet
RelaxingPosted Sep 3, 2013
Cons: More appetizers during the get togethers. Such as cheese nachos, deli meats and cheese, etc.
I had a short stay. it was relaxing and quiet. The staff were very nice and accommodating.
for Couplesby R Young from Killeen tx
Embassy enery corridorPosted Aug 27, 2013 on Hotels.com
Embassey equals excellence great beds great service large comfortable rooms Spotless and. Convienant good prices
for Everyoneby Tony from Houston
Awesome hotel, awesome managementPosted Aug 24, 2013
Location: This location is in the energy corridor of Houston by a major highway so it's easy to travel to different parts of the city.
The management staff was great! The manager (who's name I can't provide) was splendid and did everything in their power to make my stay an awesome experience. The room was clean and the breakfast was great as well but the people are the reason I'd go back and recommend this hotel to others.
for Business Travelersby TIm
Great HotelPosted Aug 23, 2013
Pros: The breakfast was great, the Lobby is superb and the happy hour is really good.
Location: I got there late and I did not go anywhere
I was there for business. The room was very large and accommodating great for relaxation. The gym however did not have enough equipment, for what I like to do.