Ratings based on 494 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
94% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 3, 2014
Pros: Breakfast was wonderful! The nightly receptions were also a plus.
Cons: Do not charge $15 a day for parking. We spend enough a night to stay there and then have a charge to park? Not good service to me!
Location: Nice area to do other activities. Not far from Houston Zoo, Downtown Aquarium, Museums, and other activities.
Thought the hotel was a nice stay. The swans were an attraction of the kids. They liked to feed them lettuce. Beautiful property. Rooms were clean, and comfortable. Housekeeping did ok, might have done a little better each day but over all was ok.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Saint Charles Mo.

Second stay

Posted Dec 1, 2014
Cons: Extend breakfast hours
My family has stayed here previously and both times we have been pleased. Whenever we had a request it was taken care of promptly. We did feel the $15/ night parking fee was steep. The breakfast service should have been extended on Black Friday. The hotel was full and tables were occupied and many guests came down to find the buffet closed. We also would have liked complimentery wifi, otherwise we did enjoy our stay.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Texas

Annual Getaway

Posted Nov 19, 2014
Pros: The location to other eateries and galleria.
Cons: Service at the happy hour, i.e. bartender and glassware for drinks should not be in paper cups or glasses that are not rinsed between usage.
Location: We walked to the Galleria and had dinner at one of the many restaurants within walking distance.
We've always like taking a one night getaway at the Embassy Suites because of the location, friendliness and great rooms. The only disappointment was with the happy hour bartender. When I went to ask for a screwdriver for my husband, she did not know how to make it and asked me. I told her vodka and orange juice. She also felt entitled to a tip and when I did not give her one after having to tell her how to make a basic drink, she then tells me, thanks for tip. She also wanted us to bring back the glasses because they did not have enough wine glasses for service. The next incident occurred at breakfast. I asked for a poached or boiled egg and was told that they do not have eggs except for the omelette. Wow! What a disappointment. Don't know if we will continue to visit this embassy for our annual Winter getaway.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Conroe, TX

Nice week end stay at our favorite hotel!

Posted Nov 18, 2014
Pros: First of all the staff, then the location and the comfort of the entire facility!
Cons: better choices on the TV channels
Location: Nice and very good restaurants withing walking distance and the Galleria for fun shopping with a wide selection of eating places, it is just perfect!
We checked in Friday evening and had family activities in Houston that were enjoyed very much by staying at our favorite Embassy Suites, we even did some shopping at the nearby Galleria, so it was a great family fun weekend. The hotel is great with a perfect location, very friendly staff, delicious breakfast in the morning and an enjoyable happy hour in late afternoon. This is the best hotel to stay!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Calgary, AB

Comfortable and accommodating

Posted Nov 2, 2014
Pros: Friendly staff and the format of the breakfast buffet. I like that the hot items were served and custom omelettes available.
Great location, nice open feel to the hotel. When my travel plans changed part way through my stay and I had to leave early, the staff was understanding, accommodating, and was able to provide a refund (through Expedia) for the unused portion of my stay.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom D

Nice hotel close to Galleria

Posted Oct 27, 2014
Nice hotel. Didn't like that they charge you $15 for self-parking, but the free happy hour made up for it. They have a shuttle that will take you within 3 miles which was nice as well!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Houston galleria area

It was great

Posted Oct 22, 2014
Loved the shower great way to wake up. Bed a little to stiff for me
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Texas

Always satisfied

Posted Oct 6, 2014
This is our 4th time we stay at this embassy suites and I have to say every time I am pleased. The front desk staff is always friendly and willing answer any and all questions. The rooms are always clean. This is great if you have kids, very kid friendly. Love the breakfast! Always plenty to choose from. The parking is great, especially if you hate valet parking. It is extremely close to the Galleria and other shopping centers. I highly recommend this hotel. We will continue to stay every time we visit family in Houston.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom McAllen

Great Hotel - Minutes away from Galleria

Posted Aug 25, 2014
There is not a single bad thing I can say about the hotel, rooms were clean and spacious. Staff is friendly, kind and always willing to help. We enjoyed the happy hour, the indoor pool and breakfast. I loved the infused fruit water from lobby. We will definitely come back! Congratulations for such a great service!! :)
5 out of 5
Recommended
by AnaBfrom Bmt

Great location and Awesome breakfast offer!!!

Posted Aug 21, 2014 on Hotels.com
I have stayed at this hotel 3 times! The inside pool is ok, but what makes this hotel awesome is happy hour at the bar and their breakfast they offer!