Ratings based on 430 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
93% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 18, 2014
Staff very attentive. Room was clean. Loved the heated pool. Breakfast in the morning a plus. Great for a family.
5 out of 5
Recommended
for Everyone
by A verified traveler

Embassy Suit Near the Galleria

Posted Jun 1, 2014
I love Embassy suites hotel. They always have someone there waiting with a smile on thier face. Wonderful Hotel, everything was clean and neat. Love this hotel.
Comment from Hotel Management
Jun 3, 2014 by Donald Harris, Hotel Management
Thank you for the great comments about our staff, we believe they are the best too. We are so sorry that you did not like the area but we are an urban hotel so it is not for everyone. We would love to welcome you back and perhaps our concierge could recommend some sights to make you visit more enjoyable. Sincerely Donald Harris
2 out of 5
by Melissa from Texas

Disappointing accommodations due to leak in room.

Posted May 29, 2014
Pros: Pretty lobby. Nice location. Good breakfast.
Cons: Leaks!!! Customer service.
Location: Located near downtown. 50 miles from Galveston.
After a long day at the beach in Galveston we arrived to our room around 10:30 pm, tired and ready for showers and bed. We noticed a foul smell upon arrival to our room. We then noticed a large soaking wet area in the entrance to our room from the adjoining living space. Also it was wet along the wall and along the carpet against the wall. We called for service and they did arrive promptly. They checked in the room up on the next floor above us and found it to be leaking into our room. It smelled like sewer. At 11:00 pm we had to get dressed and move our belongings two rooms down to another room. You could tell on the wall and baseboards that it had leaked before. We were disappointed due to the price we paid for the room we expected much better accommodations. We were not offered a discount, refund or apology for our inconvenience. We normally love Embassy Suites.
Comment from Hotel Management
May 30, 2014 by Donald Harris, Hotel Management
Thank you for sharing feedback regarding your recent stay with us. We are so happy to read that you enjoyed your time with us; we truly appreciate your comments. Please accept our apologies for the challenges experienced during your stay. I will pass along your feedback to the appropriate team members so that we can prevent the same challenges from occurring in the future. Should your travels lead you back to Houston we hope that you would allow us to host your stay. Sincerely, Donald Harris
4 out of 5
Recommended
for Everyone
by A verified traveler from Sydney Australia

Need to get the right room. Some are dark

Posted May 21, 2014
Good location, excellent value. Very good breakfast and great manager's cococktail hour (no charge). Staff are excellent. Make sure you get a room with good light
Comment from Hotel Management
May 22, 2014 by Donald Harris, Hotel Management
We are so glad that you enjoyed your stay and appreciate your feedback. We will make sure we pass along your comments and suggestions to the appropriate departments. We love to get suggestions from our guests as this is how we improve. See you soon. Sincerely Donald Harris
5 out of 5
Recommended
for Everyone
by Joe from Texas

The right place to stay in the area

Posted May 6, 2014
Pros: The location and the staff and excellent facilities
Cons: I would not change anything
Location: Centrally located to all the activities at the Galleria
very close to the Galleria and excellent selection of restaurants. A very relaxing atmosphere. Every time we need a get away, we come to this Embassy Suites!
Comment from Hotel Management
May 8, 2014 by Donald Harris, Hotel Management
Thank you for such wonderful comments! We are so glad to hear that you had a great time during your stay with us and that you were able to enjoy our hotel's amenities! We truly appreciate you taking the time to provide us with feedback and look forward to hosting your stay in the future! Sincerely, Donald Harris
4 out of 5
Recommended
for Everyone
by Ese from Lagos, Nigeria

Nice Hotel Close to the Galleria Mall

Posted Mar 4, 2014
Pros: Hotel is nicely located. Room furnishing, space, breakfast are great. Family oriented hotel.
Cons: Desk phones are old! Let free "Wi-Fi" internet be indeed "free Wi-Fi internet"
Location: You can do everything around the hotel
I only stayed a night, but got irritated with 1. having to pay for internet when the hotel claims to be internet free on Expedia, 2. a very bad desk phone in the sitting lounge. I'd rather have one working than 3 with issues. Bed was comfortable. Location is great, close to everything. Breakfast is good, keep it up. Hotel rooms are very spacious, a plus for families. Rooms are well equipped. 2 big flat screen TVs per room is a luxury!
Comment from Hotel Management
Mar 14, 2014
Thank you for sharing comments about your recent stay. We value our repeat clients as it helps us to confirm we are on the right path to customer service. Our employees will be recognized for going above & beyond to ensure your needs were met. I look forward to your continued support and again appreciate the feedback. Sincerely, Donald Harris
Comment from Hotel Management
Mar 14, 2014
Thank you for such wonderful comments! We are so glad to hear that you had a great time during your stay with us and that you were able to enjoy our hotel's amenities! We truly appreciate you taking the time to provide us with feedback and look forward to hosting your stay in the future! Sincerely Donald Harris
Comment from Hotel Management
Mar 14, 2014
Thank you for sharing your wonderful experience at Embassy Suites Galleria Houston! It was a pleasure to provide you with a seamless stay. I am thrilled every experience you had exceeded your expectations and hope we get the opportunity to continue to welcome you back in the future. Sincerely, Donald Harris
4 out of 5
Recommended
for Everyone
by Mike

Needs some maintenance.

Posted Feb 19, 2014
Pros: Location, local shuttle, breakfast, and the happy hour
Cons: Rooms - inspect all bathrooms and air conditioning units to make certain that they are in good working condition.
Location: Very short walk to galleria and business meetings
Stay was good except for a couple of mechanical items in our room. The tub had a couple of large rust spots in it (an indication of its age). The air conditioning system was terrible. The shower fixtures needed repair and modernization. Lobby/Bar/Breakfast area were up to normal standards (I have stayed here several times before) Overall a good hotel, just need to make certain the rooms are mechanically up to standard
Comment from Hotel Management
Feb 26, 2014
Thank you for sharing your feedback. We are so sorry that you did not enjoy your stay and have ensured that your comments have been passed on to the appropriate departments. We assure you this is not typical. We are very appreciative that you let us know. We hope that we will have the opportunity to welcome you back, please reach out to the hotel management at such a time. Sincerely, Donald Harris
5 out of 5
Recommended
for Everyone
by Kim from Texas

great hotel

Posted Feb 18, 2014
Pros: Everything
Location: Can walk or drive to galleria and other shops and for food
great stay except for the front desk calling me multiple times in the morning, and also having the maid unlick my door while I was trying to sleep in
3 out of 5
by Rachel from Louisiana

Could have been better.

Posted Feb 17, 2014
Clean and pretty hotel with lots of potential. AC wasn't cooling in our room. No hot water hotel wide the morning of our departure. Bed has the worst plastic matress protector that is sooo hot and noisy to sleep on. Probably won't be visiting again with so many other great hotels in the area.
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Jan 28, 2014 on Hotels.com
Comment from Hotel Management
Apr 5, 2014 by Donald Harris, Hotel Management
Thank you for sharing your wonderful experience at Embassy Suites Galleria Houston .It was a pleasure to provide you with a seamless stay. I am thrilled every experience you had exceeded your expectations and hope we get the opportunity to continue to welcome you back in the future! Sincerely, Donald Harris