Ratings based on 560 Verified Reviews
They paid and stayed. We double-checked.
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.3 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from San Antonio
Nice hotel in the galleria areaPosted Aug 1, 2015
Location: Excellent location for people who want to go shopping to the galleria, a couple of blocks away.
Had to be in the area for a meeting. Just stayed one night, but the front desk people were very nice and helpful. Bed was comfortable and everything was clean. Also the cooked to order breakfast is great.
for Everyoneby A verified traveler from Trinidad. The Caribbean
Close to shoppingPosted Jul 23, 2015
Pros: The ambience.
Cons: Plumbing needs improvement.
Location: Near to the Galleria and eating places.
Indoor garden, happy hour at he bar, friendly staff, however leaking taps in the bathroom, wet carpets in the bedroom I would stay with you again.
for Everyoneby A verified traveler from Lake Charles La.
Nice close to GallieraPosted Jul 6, 2015
First room had AC noise... Changed room, then frig. didn't work... Had it replaced at 8 pm
for Everyoneby A verified traveler
Posted Jun 29, 2015
Friendly staff, clean accommodations. Love the swans, happy hour and breakfast! Would definitely go back.
for Everyoneby A verified traveler from México
El hotel muy cómodo y muy cerca de la GalleriaPosted Jun 28, 2015
Pros: La ubicación y la comodidad de las suites
Cons: Algunos detalles de mantenimiento como las pantallas de las lámparas. La variedad del desayuno que se ofrece
Location: Muy cerca de la Galleria, que es una zona muy comercial
Todo bien en general. El personal muy amable. Las suites muy cómodas y de muy buen tamaño. La ubicación muy buena para las personas interesadas en el área de la Galleria
for Everyoneby A verified traveler from texas
Great locationPosted May 18, 2015
Check in so quick I was shocked. Very family oriented. Kids loved the indoor pool. Breakfast is complimentary and very good.
for Couplesby Jorge from Mexico
CamasPosted May 3, 2015 on Hotels
Camas muy malas
Comment from Hotel Management
Jul 18, 2015 by David, Hotel Management
Dear Valued Guest- I am very sorry that you did not find our beds comfortable. We will be getting news beds in 2016. Thank you for your business.
for Everyoneby A verified traveler from Wiln, ON Canada
Happy hourPosted Apr 21, 2015
Pros: Spacious rooms and the daily happy hour
Cons: Letting your customers know up front what they will be paying at the end of the stay.
We were very impressed with the 2 hour happy hour each evening where snacks and alcoholic drinks were being served. This was a pleasant surprise as we had not read about this anywhere. But then we also received an unpleasant surprise. Upon checking out we had a bill for $55.56. We were charged $15 perday for self parking. There was nowhere in our literature when booking that this was mentioned . Along with this charge was a sales tax for each day and a state cost-recovery fee for each day. As a customer I don't want to know only the cost of the room but everything involved.
for Familiesby A verified traveler from Carcacas, Venezuela
Nice hotel convenient for familiyPosted Apr 7, 2015
Pros: Location , Breakfast included, size of the room
Cons: Lobby, and light in rooms.
Location: The galleria malll
Very convient location the galleria, restaurants área , and friendly staff, bat I think they need more personal during night. I s a Little expensive because is not a luxery hotel.
for Everyoneby A verified traveler from Delhi, La
Posted Apr 1, 2015
My kids love the swans. Breakfast was great and the staff was very nice. No complaints.