Studio, 2 Double Beds, Non Smoking | Desk, laptop workspace, blackout drapes, iron/ironing board

Reviews of Extended Stay America Suites Houston NASA Johnson Space Ctr

2.5 out of 5

Reviews

7.0

Good

Rating 10 - Excellent. 305 out of 1005 reviews" "
Rating 8 - Good. 261 out of 1005 reviews" "
Rating 6 - Okay. 171 out of 1005 reviews" "
Rating 4 - Poor. 124 out of 1005 reviews" "
Rating 2 - Terrible. 144 out of 1005 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Terrible

Rachel

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
DO NOT BOOK THIS PROPERTY! This place is filthy. Smells of smoke, even though it is supposed to be "smoke-free". Room smelled of urine, carpet was absolutely filthy, and towels smelled moldy. Asked for clean towels but they never came. We had to leave our moldy towels outside, where they stayed for two days. No one picked them up. We had to use our beach towels instead. From the lobby to the elevator to the room, this place was horrible. Only reason we didn't cancel was because the room was non-refundable. Zero stars.
Stayed 2 nights in Mar 2024
Response from Hotel Management on Mar 26, 2024
Dear Rachel, Thank you for providing feedback regarding your recent stay. We acknowledge the importance of a pristine hotel environment in shaping a positive guest experience, and thus, we sincerely apologize for the shortcomings during your stay. Your feedback is of utmost value to us as we are unwaveringly dedicated to delivering excellent guest experiences. Following your feedback, we have duly attended to the highlighted concerns, underscoring our team's unwavering commitment to upholding impeccably maintained and hospitable accommodations. We sincerely hope for the opportunity to host you again, allowing us to showcase the unparalleled hospitality for which we are renowned and which you rightfully deserve.Sincerely,Hotel Management

10/10 Excellent

McKayla

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It was perfect for our quick overnight stay.
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 25, 2024
Dear McKayla, We are grateful that you selected Extended Stay America during your recent visit to the area and are delighted to learn that your stay was enjoyable. It was an honor to have you as our guest, and we look forward to the opportunity to welcome you back when your future travel plans include our area.Sincerely,Hotel Management

4/10 Poor

David

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Unfortunately, there were a couple of roaches in the kitchen area. Clientele were an interesting bunch. I felt like I was at an assisted living facility.
Stayed 2 nights in Mar 2024
Response from Hotel Management on Mar 18, 2024
Dear David, We apologize for the inconvenience caused by roaches in your room. Our team takes cleanliness and pest control seriously, and we will address this issue promptly to ensure a comfortable stay for all our guests. Thank you for bringing these matters to our attention, and we hope you'll consider giving us another chance to provide you with a better stay in the future.Sincerely,Hotel Management

8/10 Good

Ronald S.

Business traveler
Liked: Cleanliness, staff & service
Disliked: Amenities
This is a basic, no frills, hotel. So, amenities are minimal. But it is clean, and the hotel staff is professional and courteous.
Stayed 2 nights in Mar 2024
Response from Hotel Management on Mar 13, 2024
Dear Ronald S., Thank you for posting such kind comments about our hotel, especially our clean rooms and our staff. We make every effort to provide service above and beyond your expectations, so we are pleased to see that you loved everything about your stay. Thank you for choosing Extended Stay America. We hope to welcome you again soon.Sincerely,Hotel Management

8/10 Good

Stephanie

Traveled with partner
Stayed one night and It was a great location for the event we attended The room was clean and in good condition!
Stayed 1 night in Mar 2024

2/10 Terrible

Mariana

Disliked: Cleanliness, staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

Eline

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for my weekend
Stayed 2 nights in Feb 2024
Response from Hotel Management on Feb 27, 2024
Dear Eline, Thank you so much for your outstanding review. We are glad that everything went well during your stay and you had an overall positive experience. Thank you for choosing Extended Stay America, and we hope to have the opportunity to welcome you back any time you are in the area.Sincerely,Hotel Management

6/10 Okay

Jenny

Liked: Cleanliness
Stayed 1 night in Jan 2024

6/10 Okay

Josette

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Close to space centre, no fitness centre
Stayed 2 nights in Jan 2024
Response from Hotel Management on Jan 9, 2024
Dear Josette, Thank you for choosing Extended Stay America. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts. We hope to welcome you again soon.Sincerely,Hotel Management

4/10 Poor

DIPIKA

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had booked 2 rooms for which I had a confirmation, on arrival they told me they only had 1 room booked, I showed them my confirmation and they said they had nothing to do with a third party booking. I had no choice but to pay for an extra room which was not up to standard at all. Very disappointing.
Response from Hotel Management on Jan 1, 2024
Dear DIPIKA, Thank you for posting a review of your recent stay with us. We were disappointed to read about your experience and apologize for the issues you had with your reservation. Please be assured we will take appropriate action where necessary to serve you better in the future. Thank you again for your candid feedback. We would love to make it up to you and hope you consider a return visit.Sincerely,Hotel Management

10/10 Excellent

Margaret

Stayed 3 nights in Dec 2023

8/10 Good

Chris

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Met our needs. Breakfast was a little lacking.
Stayed 1 night in Nov 2023

8/10 Good

Mary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall it was a good area
Stayed 2 nights in Sep 2023
Response from Hotel Management on Oct 17, 2023
Dear Mary, We're pleased to hear you found our location to your satisfaction. Providing a great area for our guests is important, and we look forward to welcoming you back to Extended Stay America for your future stays. Thank you for your feedback.Sincerely,Hotel Management

10/10 Excellent

Janet Grace

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its a nice place, staff are friendly.
Stayed 1 night in Sep 2023
Response from Hotel Management on Sep 28, 2023
Dear Janet, Thank you for choosing Extended Stay America for your recent accommodations. We're glad you enjoyed your stay and find our staff friendly and helpful. We take pride in providing our guests with a comfortable and pleasing atmosphere; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Sincerely,Hotel Management

8/10 Good

Gwendolyn

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Only thing I had a problem with my first night stay the third floor didn’t have hot running water.
Stayed 2 nights in Sep 2023

2/10 Terrible

Pamela

Business traveler
Disliked: Amenities
Terrible. Staff rude/turned off internet before check out/property drab and unappealing/advertised breakfast was a muffin. Awful.
Stayed 1 night in Sep 2023
Response from Hotel Management on Sep 7, 2023
Dear Pamela, Thank you for taking the time to evaluate your stay. We apologize for the inconvenience caused by the several issues you encountered. We take all feedback seriously and will use your comments to improve our services for future guests. We have shared your concerns with our team so we can take the appropriate action moving forward. Thank you again for your sincere feedback. We value your patronage and hope you will give us another chance to provide you with the exceptional service we strive for.Sincerely,Hotel Management

2/10 Terrible

Pamela

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was rude. Property was dirty. They turned the internet off hours before check out. They (and Expedia) advertised breakfast which were packaged muffins and granola bars. Very disappointed
Stayed 1 night in Sep 2023
Response from Hotel Management on Sep 5, 2023
Dear Pamela, Thank you for the specific feedback about your stay. We are committed to providing a clean and comfortable environment for all our guests, and we apologize if we fell short during your visit. We will review our procedures to ensure that our staff provides the best possible service to our guests. We will also work to ensure that our property is clean and well-maintained. We will also work to ensure that our guests have access to the internet during their entire stay. We appreciate your feedback and hope that you will give us another chance to provide you with a positive experience in the future. Thank you for choosing our hotel for your stay.Sincerely,Hotel Management

8/10 Good

Frank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Area and property is excellent
Stayed 1 night in Sep 2023
Response from Hotel Management on Sep 3, 2023
Dear Frank, Thank you for taking the time to share your positive feedback with us. We are delighted to hear that you enjoyed the area and found our property to be excellent. We take great pride in our location and work hard to maintain our facilities to the highest standards. It is always wonderful to hear when our efforts are appreciated by our guests. Thank you again for choosing Extended Stay America for your stay and for sharing your kind words. We hope to have the pleasure of welcoming you back in the near future.Sincerely,Hotel Management

2/10 Terrible

shalom

Stayed 1 night in Aug 2023

8/10 Good

Daryl

Traveled with family
Liked: Staff & service, amenities
The location of the hotel was great.....But when the notice said check in at 3pm, and the thing is we arrived at 2:30pm and the manager at the property made us wait until exactly 3pm to check in. Not a minute sooner.....We had two rooms the bathrooms in both rooms were not clean. Plus on the last day we were get ready to check out one of the maids just came in our room without knocking. Not Good. I know I will not stay at this Hotel again.
Stayed 2 nights in Aug 2023

6/10 Okay

Frank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location but had some difficulty checking in
Stayed 1 night in Aug 2023
Response from Hotel Management on Aug 13, 2023
Dear Frank, Thank you for staying with us and sharing your review. It is good to know that you had a pleasant time here and our location was perfect for your plans on this trip. However, we apologize for the issues you had on arrival and will work on its improvement. Your satisfaction is our top priority, and we hope to have you back in our hotel on your next visit to the city.Sincerely,Hotel Management

10/10 Excellent

Mynor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 1 night in Aug 2023
Response from Hotel Management on Aug 12, 2023
Dear Frank, Thank you for the wonderful review. We are pleased everything went great for you during your visit and that our excellent location made it even better. Thank you for choosing Extended Stay America. We look forward to your next stay.Sincerely,Hotel Management

8/10 Good

Karter

Liked: Cleanliness, staff & service, property conditions & facilities
Best value for money. I always stay at NASA extended stay. It’s a good one
Stayed 8 nights in Jul 2023

10/10 Excellent

Zachary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Cathan

Traveled with family
Liked: Cleanliness, staff & service
Solid stay
Stayed 1 night in Jul 2023
Response from Hotel Management on Jul 17, 2023
Dear Cathan, Thank you for choosing Extended Stay America and sharing your review. We take pride in providing our guests with a comfortable and pleasing atmosphere; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Sincerely,Hotel Management

10/10 Excellent

Theresa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 1 night in Jul 2023

10/10 Excellent

Herman

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

8/10 Good

Jose

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet
Stayed 3 nights in Jul 2023
Response from Hotel Management on Jul 7, 2023
Dear Jose, Thank you for your recent stay at Extended Stay America. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. It was such a pleasure hosting your visit, and we hope to have the honor of doing so again soon.Sincerely,Hotel Management

8/10 Good

Jonathon

Stayed 1 night in Jun 2023

8/10 Good

Joseph, Las Cruces

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Requested early check in, accomplished with a smile..thankyou..
Stayed 4 nights in Jun 2023

10/10 Excellent

Ernesto

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Very good!
Stayed 1 night in Jun 2023
Response from Hotel Management on Jun 20, 2023
Dear Ernesto, Thank you for sharing your experience with us! We are pleased you had a great stay at our Extended Stay America. We truly appreciate your kind comments regarding our convenient location, friendly staff, and comfortable suites. We look forward to welcoming you back soon! Sincerely,Hotel Management

2/10 Terrible

Michael, Cushing

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
booked a room with 2 double beds on Expedia—when we arrived we were informed they did not have the room we requested—They offered to send us to another location —then they offered a deluxe double bed room — not free. ($ 24 ) extra ; I’m not sure who to blame for this fiasco —Expedia or Extended Stay America
Stayed 1 night in Jun 2023
Response from Hotel Management on Jun 8, 2023
Dear Michael, Thank you for sharing your feedback. Please accept our sincere apologies for not meeting your expectations regarding the room you booked. We regret any frustration and inconvenience this caused and are very grateful for your patience. We do everything possible to honor requests; however, it is only sometimes possible, depending on our occupancy. We hope to better your experience with us whenever your travels bring you back to the area.Sincerely,Hotel Management

6/10 Okay

Thomas

Stayed 2 nights in Jun 2023

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, property conditions & facilities
It was next to the Space Center
Stayed 2 nights in Jun 2023

4/10 Poor

Rakesh

Disliked: Cleanliness, staff & service, property conditions & facilities
Service was very bad. No coffe in morning no breakfast once finish no refilling etc.
Stayed 2 nights in May 2023
Response from Hotel Management on May 30, 2023
Dear Rakesh, Thank you for being our guest and sharing your review. Please accept our apologies for your disappointment during your stay. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. We regret the inconvenience caused by not refilling the breakfast menus, and we have shared your feedback with our concerned staff as we continually strive to improve our guest experience. Please return and allow us to provide you with the flawless stay you deserve on a future visit. Sincerely,Hotel Management

10/10 Excellent

Karyn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Trip was good.
Stayed 1 night in May 2023
Response from Hotel Management on May 30, 2023
Dear Karyn, Thank you for the wonderful review. We are thrilled we met your expectations for a fantastic time at Extended Stay America. We hope to have the pleasure of doing so again on your next visit to the city.Sincerely,Hotel Management

10/10 Excellent

Kelly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One amazing night, we'll be back next time
From the front of the house to the cleanliness of the rooms, hallways and lobby this Extended Stay NASA impressed around every corner. We checked in late and the courtesy of the front desk manager was so welcoming. I wish I could recall the names (worked night shift Friday, May 19 and in the morning of May 20th, the morning front desk attendant was exceptional as well. Thank you so much for a restful night, see you next time. Kelly and Cris
Stayed 1 night in May 2023

8/10 Good

Elizabeth

Liked: Property conditions & facilities
Ehhhh
The hotel was okay. Everything in the room was clean except the carpet which was filthy. All of my socks are stained brown with dirt. The bed was very hard and the pillows were very thin. Also, it was very noisy.
Stayed 7 nights in May 2023
Response from Hotel Management on May 24, 2023
Dear Elizabeth, Thanks for reviewing your recent stay at Extended Stay America. We regret that you faced some problems during your stay with us. We apologize for the carpet not meeting your expectations and assure you that we will maintain our cleaning standards. We understand the significance of having a comfortable bed and pillows for a good night's sleep, and we apologize for any inconvenience caused. We also apologize for any noise disturbance you experienced. Your feedback is valuable to us, and we appreciate it. Thank you for choosing to stay with us.Sincerely,Hotel Management

2/10 Terrible

Willie

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Sickness
The room we stay in was very uncleaned. I need to find out how to get a refund for uncleanness of the room.
Boogers on Bathroom wall.
Boogers on bathroom wall.
Roach on floor by bed.
Stayed 1 night in May 2023
Response from Hotel Management on May 16, 2023
Dear Willie, Thank you for sharing feedback. We know a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely apologize that this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. If we may be of further assistance, please reach out to the hotel directly; we are always here to help. We hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely,Hotel Management

4/10 Poor

Debra

Traveled with partner
Disliked: Staff & service, property conditions & facilities
Has issue with water running was told no maintenance on weekend so shower water ran for 2 days solid
Stayed 2 nights in Apr 2023
Response from Hotel Management on May 3, 2023
Dear Debra, We appreciate your feedback regarding our hotel. We understand that it can be frustrating when maintenance issues arise, and we apologize for any inconvenience caused. Thank you for bringing this to our attention so we can look into this further. We hope to make it up to you on your next visit. Thank you once again, and we wish you safe and pleasant travels.Sincerely,Hotel Management

10/10 Excellent

Lydiana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was great. Perfect location right next to NASA and very clean. Dog friendly.
Stayed 2 nights in Apr 2023
Response from Hotel Management on May 1, 2023
Dear Lydiana, Thank you for being our guest at Extended Stay America and sharing your generous comments, particularly about our hotel's location, which is close to NASA. We appreciate your compliments about our pet-friendly facility and clean rooms. Our staff is our real asset, and we proved this on your recent visit. Please return another time for another memorable experience.Sincerely,Hotel Management

10/10 Excellent

Miguel

Business traveler
Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2023

2/10 Terrible

Robert

Traveled with partner, Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Bathtub was full of water and food left in fridge
Stayed 1 night in Apr 2023
Response from Hotel Management on Apr 17, 2023
Dear Robert, Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room preparation which does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Also, we have instructed them to check the room before allocating them to the guest. Please give us another opportunity to make it up to you on a future visit.Sincerely,Hotel Management

8/10 Good

Senthil Kumar

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Classic ESA but reduced breakfast options
I do have stayed in ESA at CA and AZ pre-covid, had somewhat better morning breakfast. This have only quaker, snack bar and coffee, nothing else
Stayed 2 nights in Mar 2023
Response from Hotel Management on Apr 7, 2023
Dear Senthil, Thank you for your feedback about our breakfast offerings; we are disappointed you were not happy with the variety. Your comments about only having a quaker, snack bar, and coffee will be shared appropriately, as we always want to know what would enhance our guest experience. We hope you will return to stay with us again; hosting your visit was a pleasure. Sincerely,Hotel Management

2/10 Terrible

spartak

Traveled with family and small children
Liked: Staff & service
Disliked: Amenities
I like that it has a kitchen. On Expedia says breakfast included and no breakfast was offered. Coffee is not breakfast
Stayed 1 night in Mar 2023
Response from Hotel Management on Mar 10, 2023
Dear Spartak, Thank you for taking time out of your day to post a review. Although we are delighted you could take advantage of our fully equipped kitchen, we apologize for your concerns with our breakfast options. We have noted your concerns as we continuously strive to improve our services and want our guests to start their day off right. Thanks again for your feedback; hosting your visit was a pleasure.Sincerely,Hotel Management

2/10 Terrible

ANKIT

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property did not give a room on the day of arrival. The booking was made month ago and also confirmed a week ago over the phone.
Response from Hotel Management on Feb 26, 2023
Dear ANKIT, We apologize for the issues you experienced with the front desk about your reservation. We are looking into the matter to see what went wrong because a confirmed reservation is always confirmed. We will take appropriate measures with our team members and train them to handle such situations better. We hope to have another opportunity to welcome you back for a flawless stay.Sincerely,Hotel Management

2/10 Terrible

Jean

Traveled with family
Disliked: Cleanliness, staff & service
Unprofessional and uncaring staff
This hotel was booked on hotels.com with a reservation confirmed. Upon arrival to the hotel we were told they did not have our room. I explained that I had a confirmed reservation and she told us they were busy and full and not going to honor our reservation. I received no notification that we would not have a room...so basically we were stranded without a hotel room at 6pm in the evening. We were with another group and they did the same to them.Very unprofessional and uncaring.
Stayed 1 night in Feb 2023
Response from Hotel Management on Feb 22, 2023
Dear Jean, Please accept our apologies for the frustrations you experienced due to not receiving the room you booked. We try to make every effort to provide the accommodations requested based on availability; therefore, we regret not meeting your expectations. It was our pleasure hosting you, and we hope you will return and stay with us again.Sincerely,Hotel Management

6/10 Okay

Ashik Ahmed

Traveled with family and small children
Liked: Staff & service
Disliked: Amenities
Fair for the price point
Stayed 1 night in Feb 2023
Response from Hotel Management on Feb 22, 2023
Dear Ashik, Thank you very much for selecting our hotel during your visit. It is wonderful to read that you found us to be an excellent value for the area. Thank you for recommending us to fellow online travelers and we look forward to seeing you again.Sincerely,Hotel Management