Ratings based on 30 Verified Reviews
They paid and stayed. We double-checked.
2.9 Room cleanliness
3.0 Service & staff
3.0 Room comfort
2.7 Hotel condition
They paid and stayed.
for Business Travelersby Brandon from Stafford
GreatPosted Sep 2, 2013 on Hotels.com
I stayed in the place next to this and it was horrible. When you have to stay in a hotel, you want it to be as close to your home as possible. This is that place. I will be back whenever iI have to.
for Everyoneby A verified traveler
Load and dirtyPosted Jun 27, 2013
Pros: Nothing except it was in the location I preferred.
Cons: Better cleaning service and noise ordinance enfored.
When I first opened the door to my room, the smoke almost knocked my out. Then I looked down at the carpet and it had black stains all over. Next thing I noticed was stains on the outside of the fridge, and the microwave handle was broken. Now lets fast forward to after I am in the bed and pretty much just now getting to sleep at 1am, I hear yelling, screaming, cursing, things being thrown, doors slamming, from a group of people outside. I called the local police and I would say I got about 4 hours of sleep.
Jan 3, 2013 by Manager
I appreciate you taking the time to write a review of your experience with us. We strive to provide guests with all the comforts of home, so I am disappointed to hear that the room wasn't cleaned properly. I would also like to apologize for the loud noise at the swimming pool. As this hotel’s manager, I can assure you that I have spoken to the staff to ensure your experience is not repeated. Thank you very much for providing us with your feedback. If you would like to discuss this further, please do not hesitate to contact me at firstname.lastname@example.org. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Jan 3, 2013 by Manager
I appreciate you taking the time to write a review of your experience with us. We strive to provide guests with all the comforts of home, so I am disappointed to hear that you were disturbed by noises from other guests and that your room was unclean. As this hotel’s manager, I can assure you that I am working with the staff to revamp our cleaning procedures and improve our reaction time so guest disturbances are eliminated moving forward. Thank you very much for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
for Business Travelersby Dt from Dallas
Pictures are deceivingPosted May 17, 2013 on Hotels.com
Was not happy at all, but I guess that's what you get when you pay $80 for a room.
for Personal Eventby Sam from San Antonio
Average roomPosted May 8, 2013 on Hotels.com
King size bed was the best thing about it. Didn't stay long enough to take advantage of the kitchenette. It was quiet and in a good location.
for Getaway With Friendsby Carol from Sugar Land
Posted May 3, 2013 on Hotels.com
My carpet was wet when I got there. My socks went from white to brown. Only one trash can, which was under kitchen sink.
for Business Travelersby Disappointed from Houston
Never AgainPosted Mar 31, 2013 on Hotels.com
This hotel had poor service. The first night I had to switch rooms. The light in the bathroom didn't work. I notified the front desk upon check in around 3:30pm. I left the room for a couple of hours and when I returned the light had not been replaced. I called the front desk to inquire about the light. By this time, a new guy had come on. He stated that he did not have access to the bulbs needed for the bathroom and that I would have to wait until the morning. The room smelled so bad of old stale smoke. So while I was out I bout some Lysol and febreeze. I pulled back the covers to spray the sheets and found a red sock and brown streaks in the sheets. I then requested a new room, which I got. This room wasn't much better. I was there three nights, and my linen was never changed. I also had to go to the front desk and ask for extra towels. Needless to say, I will never be staying at this hotel again.
for Everyoneby A verified traveler from Austin, TX, USA
not comfortable bedding.Posted Mar 2, 2013
Pros: front desk guy
Cons: main thing that matters-"bedding"
Location: location was ok, good shops around.
usually extended stay america is wonderful, clean hotels but this stafford was not comfortable to stay in not even for 1 night. the front desk guy JACOB was awesome, very good. nice, polite guy but thats about it. nothing else was good about the rooms or property. the bed and pillows were not comfortable, the blankets, carpet, pillows were v old and worn out. i did not use my 2nd night i booked with this location. checked out early.
Recommendedby A verified traveler
u get what u pay forPosted Feb 19, 2013 on Hotels.com
the room was ok, old appliances, not really what i'm use to but it was last minute! If u have the budget stay elsewhere
for Business Travelersby Bryan
Just a little strange...Posted Feb 5, 2013 on Hotels.com
Location is good - very convenient. The room was spacious, and relatively clean. They notified me when I checked in that there was a problem with the comforter for the bed, and they were washing it (it was 6:30pm at this time). They said it would be done in a little while. They came up later saying it still wasn't dry. I finally convinced them that they MUST have others - though they swore up and down they didn't . Amazingly they did find an extra and it was ok, by about 8:30pm. With that and the various light bulbs that were out, it was just a little less than I expected.
for Overnight Stay Before Destinationby Joey D
It wasn't anything specialPosted Aug 22, 2012 on Hotels.com
Three sheets were itchy as heck to the point to where myskin was irritated other than that it was OK. Nothing special.